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***Scheduled maintenance for this week***

29 November, 2012 | 09:48AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 30. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Multi-variation listings - Changes to how pictures are displayed in search***

28 November, 2012 | 01:50PM GMT

Hello,

In July we announced improvements to multi-variation listings, including tailoring which photo from the listing is displayed to buyers in search results. We're aware that this is impacting sellers, as it affects generic searches as well as searches by colour.

As a result of this feedback, we've decided to go back to using the main 'shared picture' on the search result page for all generic queries, across all categories. This will take effect from 5 December onwards. We'll still use the colour variation photo for a colour-related search.

All of the other new features introduced in October - such as the ability to add and rename variations and making it easier to add photos - are now in place, as is Multi Variation Merger. This tool helps you combine listings within the Clothes, Shoes & Accessories category to create multi-variation listings, which could help give your items better exposure in search results.

Thank you for your feedback and we look forward to you listing more of your items in the multi-variation format.

Regards,
The eBay Team
Link to this announcement | Back to top

***Zero Insertion Fee for 100 listings on 24 and 25 November on eBay.co.uk***

23 November, 2012 | 10:00AM GMT

Hello,

On 24 and 25 November 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 24 and 25 November on eBay.ie***

23 November, 2012 | 10:00AM GMT

Hello,

On 24 and 25 November 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

22 November, 2012 | 09:30AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 23. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***From 15 to 28 November, your daily chance to become a Nectar millionaire on eBay.co.uk!***

16 November, 2012 | 10:33AM GMT

Hello,

From 15 to 28 November, we have 1 million Nectar points up for grabs every day, plus many other Nectar points prizes*.

To enter the competition, all you have to do is link your eBay and Nectar accounts and sign in to eBay.co.uk.

Each day that you sign in, you'll be automatically entered into the daily draw. Winners will be notified up to 6 weeks after the end of the competition.

Note: Excludes mobile sites/apps. Terms and conditions apply.

Learn more about Nectar points on eBay.

Good luck!
The eBay team

*Every day you can win one of the following Nectar points prizes:

    • 1 million pts
    • 10,000 pts
    • 1,000 pts
    • 100 pts

Please note you can only win the 1 million points once.


Link to this announcement | Back to top
***Zero Insertion Fee for 100 Auction and/or Fixed Price listings on 17 and 18 November on eBay.co.uk***

16 November, 2012 | 10:33AM GMT

Hello,

On 17 and 18 November 2012, private sellers who list up to a total of 100 listing(s) in an eligible category using the Auction-style format (with a starting price of £1 or more) and/or Fixed Price format (with a price of £0.99 or more) on eBay.co.uk, will not pay an Insertion Fee*.

Listings in the Auction-with-Buy It Now format will still be charged the Listing Upgrade Fee for Buy It Now.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 Auction and/or Fixed Price listings on 17 and 18 November on eBay.ie ***

16 November, 2012 | 10:33AM GMT

Hello,

On 17 and 18 November 2012, private sellers who list up to a total of 100 item(s) in an eligible category using the Auction-style format (with a starting price of €1.50 or more) or Fixed Price format (with a starting price of €1.00) on eBay.ie, will not pay an Insertion Fee*.

Listings in the Auction-with-Buy It Now format will still be charged the Listing Upgrade Fee for Buy It Now.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

15 November, 2012 | 12:04PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 16. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


Link to this announcement | Back to top
***Supporting the BBC Children in Need Appeal ***

13 November, 2012 | 02:39PM GMT

Hello,

This year's BBC Children in Need Appeal show is Friday 16 November. Many eBay buyers and sellers have supported BBC Children in Need since eBay for Charity launched in 2005, raising over £1.5m for the charity on eBay.co.uk.

If you've not yet used eBay for Charity when you list, it's simple to do:

  1. Choose a charity and percentage to donate when you list an item
  2. Wait for the donation to be collected automatically by MissionFish UK after the item sells

All charity items stand out in search with a special charity ribbon giving them extra prominence against competing listings. You'll also get a fee credit on your basic insertion and final value fees equal to the percentage of the sale you donate.

BBC Children in Need gives grants to projects in the UK which focus on children and young people who are disadvantaged. They support small and large organisations which empower children and extend their life choices.

If you'd like to support BBC Children in Need on eBay, just make them a favourite charity and they'll appear in the listing form next time you list. You can choose other favourites from our database of over 7,000 UK charities.

You can also buy official Pudsey merchandise and bid on unique items and one-off experiences from the BBC Children in Need eBay Shop.

In total, eBay users have raised over £39m for over 7,000 UK charities, large and small, on eBay.co.uk. Learn more about eBay for Charity.

Regards,
The eBay.co.uk team


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***eBay Top-rated sellers with an Anchor Shop subscription can now list internationally ***

12 November, 2012 | 10:00AM GMT

Hello,

Today we’re making it cheaper and easier for UK sellers to reach 105 million eBay buyers around the world:

If you’re an eBay Top-rated seller with an Anchor Shop subscription, you can now list unlimited items (30-day and Good ‘Til Cancelled fixed price listings) on eBay.co.uk, all European eBay marketplaces and eBay Australia for free.

Existing eBay Top-rated sellers with an Anchor Shop who opt in and any other eBay Top-rated sellers who upgrade to an Anchor Shop will receive the following benefits at no additional cost for 30-day and Good ‘Til Cancelled fixed price listings:

  • Zero insertion fees on all European sites*
  • Zero insertion fees on eBay Australia
  • Only $0.03 insertion fee on eBay.com

See your business grow in new markets - simply opt in to eBay International Selling in My eBay.

Regards,
The eBay Team

* Austria, Belgium (all sites), France, Germany, Ireland, Italy, Netherlands, United Kingdom, Poland, Spain, Switzerland.


Link to this announcement | Back to top
***Zero insertion fees for business sellers with Basic and Featured Shop subscriptions on eBay.co.uk***

08 November, 2012 | 12:32PM GMT

Between 12 and 16 November 2012, business sellers with Basic or Featured Shop subscriptions on eBay.co.uk can create or renew up to 50,000 30-day Fixed Price or Good ‘Til Cancelled listings in an eligible category and pay no insertion fees.*

This promotion applies to:

  • 30-day, or Good ‘Til Cancelled listings in eligible categories that are created, renewed, or relisted between 12 and 16 November 2012.
  • Business sellers with Basic or Featured Shop subscriptions only.
  • Up to 50,000 30 day listings or Good 'til cancelled listings only.
  • Other fees still apply.

If you’re a business seller with a Basic or Featured Shop subscription, this promotion gives you the opportunity to list up to 50,000 items of your inventory* in time for the upcoming busy sales period.

*Limitations apply. See Terms & Conditions.

Regards,
The eBay.co.uk  Team


Link to this announcement | Back to top
***Vehicle parts & accessories - 10% final value fee discount on listings with parts compatibility information on eBay.co.uk***

08 November, 2012 | 12:32PM GMT

Hello,

Selling vehicle parts or accessories? Which cars do your items fit?

Between 5 November and 14 December, UK sellers listing eligible vehicle parts and accessories on eBay.co.uk using the 'parts compatibility' feature will receive a 10% discount on the final value fee*.
This applies to all eligible auction-style and fixed price (Buy it Now) listings added, renewed or relisted between 5 November and 14 December.

To be eligible for this promotion, you need to:

Learn more about listing with parts compatibility.

*Terms and conditions apply. All other eBay selling fees still apply.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

08 November, 2012 | 12:32PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 9. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


Link to this announcement | Back to top
***Testing a new design for the item page on eBay.co.uk***

06 November, 2012 | 04:37PM GMT

Hello

We’re testing a new page design for the item page with some UK users.

The new design features:

  • Larger images
  • More prominent product information
  • Cleaner layout
  • More concise wording
  • Locked header, visible as you scroll down the page

We’ll be testing this new layout over the next few weeks. Once we’re confident that the new page provides a better buying and selling experience, we’ll make it available to more users.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 3 and 4 November on eBay.co.uk***

02 November, 2012 | 09:00AM GMT

Hello,

On 3 and 4 November 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.
To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

01 November, 2012 | 10:23AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 2. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


Link to this announcement | Back to top
***Listing policy clarifications – sales of the New Apple products on eBay.co.uk***

01 November, 2012 | 10:23AM GMT

Hello,

With the launch of the new Apple iPad Mini and iPad 4 just round the corner, guidelines are now in place to help meet buyer demand for this highly anticipated device, while also supporting eBay sellers who deliver excellent customer service.

Most sellers will be allowed to list the new Apple iPad Mini and iPad 4, though in limited quantity.  The following restrictions apply:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers, as well as sellers with a history of selling in the Mobile & Smart Phones category, will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items a week.
  • All sellers who have confirmed their personal information will be able to list 1 item per week.

In addition, all sellers offering the new Apple iPad Mini and iPad 4 are required to accept PayPal as their only method of payment so you can benefit from PayPal Seller Protection when eligible.

Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

Regards,
The eBay.co.uk Team


Link to this announcement | Back to top
***Listing policy clarifications – sales of the New Apple products on eBay.ie***

01 November, 2012 | 10:23AM GMT

Hello,

With the launch of the new Apple iPad Mini and iPad 4, guidelines are now in place to help meet buyer demand for this highly anticipated device, while also supporting eBay sellers who deliver excellent customer service.

Most sellers will be allowed to list the Apple iPad Mini and iPad 4, though in limited quantity.  The following restrictions apply:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers, as well as sellers with a history of selling in the Mobile & Smart Phones category, will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items a week.
  • All sellers who have confirmed their personal information will be able to list 1 item per week.

In addition, all sellers offering the new Apple iPad Mini and iPad 4 are required to accept PayPal as their only method of payment so you can benefit from PayPal Seller Protection when eligible

Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

Regards,
The eBay.ie Team


Link to this announcement | Back to top
***New Multi Variation Merger tool now available***

31 October, 2012 | 03:06PM GMT

From today, sellers in the Fashion category will be able to use Multi Variation Merger to create new multi-variation listings based on their current individual listings.

Multi-variation listings are a key format for Fashion sellers: helping you to reduce costs, save time and boost your sales. By using the new Multi Variation Merger tool, you can keep the Best Match score associated with your most popular individual listing, which will mean increased visibility for your other items that may have performed less strongly in the past. Your new multi-variation listing will also be easier to manage, plus you’ll save money by paying only one insertion fee per Multi-variation listing and not multiple insertion fees for each variation.

Multi Variation Merger helps you merge your individual listings to create a new multi-variation listing quickly and easily using a simple 3-step process.

You can:

  1. Select which individual listings to merge.
  2. Review and edit your new multi-variation listing.
  3. Merge: make your new multi-variation listing available to buyers and end the old individual listings.

Go to My eBay to try Multi Variation Merger.

Find out more about multi-variation listings and how to use Multi Variation Merger. You can also leave us feedback directly from the tool’s page.

Regards
The eBay Team


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***New tyre finder now available on eBay.co.uk***

31 October, 2012 | 11:38AM GMT

Hello,

Just in time for the winter tyre season, a new tyre finder is now available on eBay.co.uk. This new tool makes it easier for buyers to select the right tyres for their vehicles.

Buyers can now enter the width, aspect ratio, diameter, tyre type, manufacturer or speed index and then simply select the right tyres for their vehicle from the 500,000 available on eBay.co.uk.

If you list in the Vehicle Parts & Accessories category, make sure you add item specifics to your tyre listings so your items are displayed in the new finder.

Go to the new eBay.co.uk tyre finder.

Regards, 
The eBay Team


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***Updated: Potential delays to deliveries to and from the USA and Canada due to Hurricane Sandy***

30 October, 2012 | 09:19AM GMT

Hello,

Due to Hurricane Sandy, deliveries to and from the mid-Atlantic and north-east regions* of the USA and parts of Canada may be disrupted.

If you’re involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or to complete your transaction may be delayed due to these severe weather conditions.

In order to manage buyer expectations, we encourage our sellers to let buyers know when an item is dispatched. We also encourage buyers to be patient, both throughout the transaction and when providing Feedback once your item arrives.

Please monitor your chosen courier’s website for up-to-date delivery information to these affected regions.

Regards,
The eBay.co.uk Team

*Virginia, Maryland, Washington DC, Delaware, New Jersey, New York, Pennsylvania, West Virginia, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine.
Link to this announcement | Back to top
***Previous update: Potential delays to deliveries to and from the USA and Canada due to Hurricane Sandy***

30 October, 2012 | 09:16AM GMT

Hello,

Due to Hurricane Sandy, deliveries to and from the mid-Atlantic and north-east regions* of the USA and parts of Canada may be disrupted.

If you’re involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or to complete your transaction may be delayed due to these severe weather conditions.

In order to manage buyer expectations, we encourage our sellers to let buyers know when an item is dispatched. We also encourage buyers to be patient, both throughout the transaction and when providing Feedback once your item arrives.

Please monitor your chosen courier’s website for up-to-date delivery information to these affected regions.

Regards,
The eBay.co.uk Team *Virginia, Maryland, Washington DC, Delaware, New Jersey, New York, Pennsylvania, West Virginia, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine.

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***Original: Potential delays to deliveries to and from the USA and Canada due to Hurricane Sandy***

30 October, 2012 | 09:11AM GMT

Hello,

Due to Hurricane Sandy, deliveries to and from the mid-Atlantic and north-east regions* of the USA may be disrupted.

If you’re involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or to complete your transaction may be delayed due to these severe weather conditions.

In order to manage buyer expectations, we encourage our sellers to let buyers know when an item is dispatched. We also encourage buyers to be patient, both throughout the transaction and when providing Feedback once your item arrives.

Please monitor your chosen courier’s website for up-to-date delivery information to these affected regions.

Regards,
The eBay.co.uk Team

Link to this announcement | Back to top
***Scheduled maintenance for this week***

25 October, 2012 | 10:57AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, October 26 . During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: View Item page merchandising***

23 October, 2012 | 09:45AM BST

Hello,

On 7 September 2012, we announced we would be launching a merchandising test above the item description on the view item page.

We would like to inform you that the test was finally not launched last month and has been postponed to begin this week instead.

Regards,
The eBay team


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***Original: View Item page merchandising***

07 September, 2012 | 01:15PM BST

Hello,

Starting from this week, we'll be testing a new merchandising placement above the item description on the view item page.

We'll rotate the same, related or similar items from your own inventory or from other sellers. Your items will also appear on the view item pages of other sellers. Pending results from this test, we may decide to introduce this new design permanently.

We hope this will inspire buyers to make a purchase based on what others have viewed or bought, improving their shopping experience and helping to increase sales across eBay.co.uk.

Regards,
The eBay team

Link to this announcement | Back to top
***Zero insertion fees for business sellers with Basic and Featured Shop subscriptions on eBay.co.uk***

19 October, 2012 | 01:41PM BST

Between 22 and 26 October 2012, business sellers with Basic or Featured Shop subscriptions on eBay.co.uk can create or renew up to 50,000 30-day Fixed Price or Good ‘Til Cancelled listings in an eligible category and pay no insertion fees.*

This promotion applies to:

  • New 30 day or Good ‘Til Cancelled listings created between 22 and 26 October 2012.
  • 30-day, or Good ‘Til Cancelled listings that are renewed or relisted between 22 and 26 October 2012.  
  • Business sellers with Basic or Featured Shop subscriptions only.
  • Listings with a price of £0.99 or more, in an eligible category.*

If you’re a business seller with a Basic or Featured Shop subscription, this promotion gives you the opportunity to list up to 50,000 items of your inventory* in time for the upcoming busy sales period.

*Limitations apply. See Terms & Conditions.

Regards,
The eBay.co.uk Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 20 and 21 October on eBay.ie ***

19 October, 2012 | 10:00AM BST

Hello,

On 20 and 21 October 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.
To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.ie Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 20 and 21 October on eBay.co.uk***

19 October, 2012 | 10:00AM BST

Hello,

On 20 and 21 October 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.co.uk Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

18 October, 2012 | 10:31AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, October 19 . During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: RESOLVED: Certain web browsers are unable to upload images using the Quick Sell / Easy Lister / Simple Lister form***

18 October, 2012 | 10:25AM BST

We're happy to report that this issue is now resolve. We thank you for your patience

Regards,
The eBay Team


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***Original: Certain web browsers are unable to upload images using the Quick Sell / Easy Lister / Simple Lister form***

17 October, 2012 | 03:26PM BST

We're aware of a new issue where sellers using the Quick Sell / Easy Lister / Simple Lister selling forms cannot upload images. It's been reported that members are able to select their image, but the popup window appears to remain stuck with “Uploading photo” status.

This is affecting members using Internet Explorer 8, Mozilla Firefox 16 and Google Chrome. The current workaround is for sellers to use the Advanced Sell form instead of the Easy Lister / Quick Sell form.

The issue has been identified and we're working on a fix for this and will inform you when it is resolved.

We thank you for your patience

Regards,
The eBay Team


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***Updated: Issues with uploading images using the Mozilla Firefox 16 web browser : RESOLVED ***

17 October, 2012 | 10:06AM BST

We are happy to confirm this issue has now been resolved. Thank you for your patience.

Regards,
The eBay Team


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***Original: Issues with uploading images using the Mozilla Firefox 16 web browser ***

16 October, 2012 | 12:35PM BST

We're aware that members using Mozilla Firefox 16 or higher are having issues uploading images to their new listings. The issue has been identified and we're working on a fix for this and will inform you when it is resolved.

In the meantime there are a number of workarounds available:

  • If you are using Firefox 16, switch back to an older version. You can also switch to a different browser like Internet Explorer, Chrome, Opera and Safari (for MAC users).
  • Instead of using the "Sell an Item" option use "Sell Similar" from another listing.
  • If you are using the Basic up-loader switch to the Standard up-loader and vice versa.

Regards,
The eBay Team


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***Launching eBay FAST & FREE in the UK***

17 October, 2012 | 10:01AM BST

Hello,

eBay is launching the eBay FAST & FREE programme in the UK starting 17th October 2012, having been successful in the US and Australia.

As fast and free delivery is becoming increasingly important to online shoppers, from now onwards it will be easier to identify those listings where a seller offers free postage and an estimated delivery window of 3 working days or less.

The eBay FAST & FREE message will be automatically displayed on the relevant listing whenever the following conditions are met:

  1. Both the delivery address and the item are within the UK (with exclusion of the Scilly, Shetland and Hebrides islands).
  2. The first postage service offered is free.
  3. The estimated delivery date for the free service is 3 working days or less

Learn more about eBay FAST & FREE.

Regards,
The eBay Team


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***You can now collect Nectar points directly on eBay.co.uk!***

15 October, 2012 | 09:57AM BST

Great news! Nectar points are now available on eBay.co.uk...

…and to celebrate we’re offering TRIPLE points until 28th October*

Collect TRIPLE POINTS - Until 28th Oct - Start collecting now

We’ve teamed up with our friends at Nectar to bring you some fantastic news – you can now collect Nectar points on eBay.

Here’s how it works:

  • Link your eBay &  Nectar accounts and you will automatically collect Nectar points on all eligible purchases*
  • If you’re not a Nectar card holder then you can register and start collecting straight away

And if that wasn’t enough, we’re offering TRIPLE Nectar Points on purchases until Sunday 28th October 2012.

Start collecting now >

* Terms and conditions apply for the triple points offer

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 13 and 14 October on eBay.co.uk***

12 October, 2012 | 12:28PM BST

Hello,

On 13 and 14 October 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.
To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 13 and 14 October on eBay.ie ***

12 October, 2012 | 12:28PM BST

Hello,

On 13 and 14 October 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

11 October, 2012 | 04:21PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, October 12 . During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Welcome to the new eBay logo***

10 October, 2012 | 04:00PM BST

Last month, we announced that we were refreshing the eBay logo to reflect who we are today. Our updated logo symbolises the new eBay and our commitment to connect people to the things they need and love—anytime, anywhere.

Today, you’ll start to see the new eBay marketplaces logo on our global sites and communications. The full integration of the new logo will happen gradually over the coming months.

In the weeks and months ahead, we’ll introduce site-wide enhancements that deliver a cleaner, more contemporary and consistent experience, starting in the U.S. and then rolling out to our international sites. We recognise that our consumers want more personalised shopping experiences tailored to their unique interests.

We’ll let you know of the major new features are scheduled to roll out on eBay’s UK site. If you’d like to check out a preview of some of the potential features we’ll be launching, you can view them at ebay.com/new.

Thank you for contributing to our global community and for helping us deliver world-class experiences to eBay buyers.

Regards
The eBay team


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***Try eBay for free: Make your first 5 listings on eBay.co.uk for free***

28 September, 2012 | 01:25PM BST

http://pics.ebaystatic.com/aw/pics/s.gifHello,

On Saturday 29 and Sunday 30 September 2012 (local UK time), eBay.co.uk registered private sellers who have never listed an item for sale before can make their first 5 listings on eBay.co.uk and pay no fees when listing in an eligible category.

If you have listed items before but not sold them, you will not be eligible for this promotion.
To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.
*Terms and conditions apply

Regards,

The eBay Team


Link to this announcement | Back to top
***Featured First no longer available on eBay.co.uk***

27 September, 2012 | 02:12PM BST

Hello,

As previously announced in the Business Seller News – Autumn 2012, Featured First will no longer be visible in search results on eBay.co.uk from later this evening.

Unfortunately, it may still be possible to purchase Featured First when listing an item until the week commencing 10 October. However, as Featured First won’t be visible in search results, we would advise you not to choose this option.

If you inadvertently purchase Featured First during this time, you’ll receive a full fee credit.

We apologise for this inconvenience and thank you for selling on eBay.

Regards
The eBay.co.uk Team


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***Scheduled maintenance for this week***

27 September, 2012 | 01:13PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, September 28. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***New - use international postage rate tables to specify your postage costs per country***

24 September, 2012 | 10:43AM BST

Hello,

You can now set postage costs and services per country when specifying international postage services for your listings on eBay.co.uk.

International postage rate tables enable sellers to provide item-based postage costs, weight-based postage costs and surcharges for more than 200 countries.

If you offer international postage on your listings, you’ll now be able to easily specify different services or costs for posting items to different countries. For example, sellers can specify different postage costs of £2.00 to Austria, £3.00 to Belarus and £4.00 to Belgium as shown in the screenshot below.  Please check the International postage rates that apply to your items as this will vary depending on the carrier you use, the item size and the item location.


It’s easy to set up international postage rate tables:

1. Go to My eBay, select the Account tab and Site Preferences.
2. Click the Show link on the Postage and packaging preferences to see the Postage rate tables section.
3. Click the Edit link next to the Use postage tables option.
4. On the next page, you can set your domestic and international postage rates.
5. Once you’ve finished, click the Apply button.

Once international postage rate tables have been set up, they can be used any time an item is listed.

Note: You must continue to comply with applicable laws relating to refunds and returns and these may vary in different countries. You must make it clear in your listing if you do not cover the cost of postage of any returned items.

Watch our new video to find out more about using international postage rate tables.

If you use a third-party selling tool, check with your provider to find out when international postage rate tables will be available.

Regards,
The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings on 22 and 23 September on eBay.co.uk***

21 September, 2012 | 10:00AM BST

Hello,

On 22 and 23 September 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings on 22 and 23 September on eBay.ie ***

21 September, 2012 | 10:00AM BST

http://pics.ebaystatic.com/aw/pics/s.gifHello,

On 22 and 23 September 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.ie Team


Link to this announcement | Back to top
***Listing policy clarifications – sales of the new Apple iPhone on eBay.ie***

20 September, 2012 | 04:20PM BST

Hello,

With the launch of the new Apple iPhone, guidelines are now in place to help meet buyer demand for this highly anticipated device, while also supporting eBay sellers who deliver excellent customer service.

Most sellers will be allowed to list the new Apple iPhone, though in limited quantity.  The following restrictions apply:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers, as well as sellers with a history of selling in the Mobile & Smart Phones category, will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items a week.
  • All sellers who have confirmed their personal information will be able to list 1 item per week.

In addition, all sellers offering the new Apple iPhone are required to accept PayPal as their only method of payment so you can benefit from PayPal Seller Protection when eligible

Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

Regards,
The eBay.ie Team


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***Scheduled maintenance for this week***

20 September, 2012 | 09:45AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 21 September. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: Announcing a new look for eBay***

13 September, 2012 | 04:38PM BST

The world of commerce is changing and eBay is evolving with it.

Over the past few years we’ve made significant improvements to our global marketplace, offering a cleaner, more contemporary and consistent experience, with innovation that makes buying and selling easier and more enjoyable. We’ve brought more buyers to you. Your inventory is now available to more than 100 million active users around the World. sellers, and growing.

Our business has grown and evolved, and we felt it was time for a change. We‘ve refreshed our logo to reflect who we are today and symbolise our dynamic future. This wasn’t a decision we made lightly. We are proud of our rich history. That’s why our new logo retains core elements, including the typeface and iconic colour palette, representing our diverse global community.


We’re sharing this news with you, because we value how much you contribute to our global community. In mid-October, we will start implementing the new logo across eBay sites Worldwide.


Thank you for the incredible, world-class experiences you bring to eBay buyers. After 17 years, there’s still nothing like eBay.


You can learn more about our new logo and hear from eBay President Devin Wenig here.


Regards,

The eBay Team


Link to this announcement | Back to top
***Original: Announcing a new look for eBay***

13 September, 2012 | 04:13PM BST

The world of commerce is changing and eBay is evolving with it.

Over the past few years we’ve made significant improvements to our global marketplace, offering a cleaner, more contemporary and consistent experience, with innovation that makes buying and selling easier and more enjoyable. We’ve brought more buyers to you. Your inventory is now available to more than 100 million active users around the World. sellers, and growing.

Our business has grown and evolved, and we felt it was time for a change. We‘ve refreshed our logo to reflect who we are today and symbolise our dynamic future. This wasn’t a decision we made lightly. We are proud of our rich history. That’s why our new logo retains core elements, including the typeface and iconic colour palette, representing our diverse global community.


We’re sharing this news with you, because we value how much you contribute to our global community. In mid-October, we will start implementing the new logo across eBay sites Worldwide.


Thank you for the incredible, world-class experiences you bring to eBay buyers. After 17 years, there’s still nothing like eBay.


You can learn more about our new logo and hear from eBay President Devin Wenig here.


Regards,

The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

13 September, 2012 | 09:50AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 14 September. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Listing policy clarifications – sales of the new Apple iPhone on eBay.co.uk***

12 September, 2012 | 01:00PM BST

Hello,

With the launch of the new Apple iPhone just round the corner, guidelines are now in place to help meet buyer demand for this highly anticipated device, while also supporting eBay sellers who deliver excellent customer service.

Most sellers will be allowed to list the new Apple iPhone, though in limited quantity.  The following restrictions apply:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers, as well as sellers with a history of selling in the Mobile & Smart Phones category, will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items a week.
  • All sellers who have confirmed their personal information will be able to list 1 item per week.

In addition, all sellers offering the new Apple iPhone are required to accept PayPal as their only method of payment so you can benefit from PayPal Seller Protection when eligible.

Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

Regards,
The eBay Team


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***Site issue impacting multi-variation listings ***

07 September, 2012 | 02:27PM BST



We are aware that some sellers have been experiencing issues relating to a limited number of items listed as a multi-variation listing.

The interruption resulted in some listings appearing to not have sufficient inventory. Potential buyers would’ve received an email from eBay stating that the item was out of stock and the order could not be processed and that their payment was refunded immediately by PayPal.

While this issue only affects a small number of sellers we want to let you know that we have identified the technical cause and are working to resolve it within the next 24 hours. In the meantime you can check whether an item has been paid for via your eBay or PayPal seller accounts.

We will be in contact with any sellers that have been impacted by this issue and will be refunding insertion fees for any affected listings.

We apologise for this issue and the inconvenience it may have caused you.

Regards,
The eBay team
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***Scheduled maintenance for this week***

06 September, 2012 | 09:40AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 7 September. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***9 days with Zero Insertion Fee for 150 listings on eBay.ie***

03 September, 2012 | 02:03PM BST

Hello,

From 1 – 9 September 2012, private sellers who list up to 150 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***9 days with Zero Insertion Fee for 150 listings on eBay.co.uk***

31 August, 2012 | 10:36AM BST

Hello,

From 1 – 9 September 2012, private sellers who list up to 150 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***9 days with Zero Insertion Fee for 100 listings on eBay.ie***

31 August, 2012 | 10:00AM BST

Hello,

From 1 – 9 September 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

30 August, 2012 | 10:08AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 31 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***3 days with Zero Insertion Fee for 100 listings on eBay.co.uk***

24 August, 2012 | 10:00AM BST

Hello,

From 25 – 27 August 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

23 August, 2012 | 10:29AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 24 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

16 August, 2012 | 10:00AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 17 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Remember to list your items with a matching product from the eBay catalogue and Laptops added to the catalogue***

15 August, 2012 | 12:14PM BST

Hello,

As we announced on 24 July 2012, we have launched 3 new catalogues: Motherboards, CPUs, and Desktops. Please remember to list your items with a matching product from the eBay catalogue, where available.

Today,15 August 2012, Laptops will also be added to the eBay catalogue.  

For sellers to have time to adjust their listings, we have extended the date by when this should be completed. You’ll now have until 24 September 2012 to match your listings with a product from the eBay catalogue, where available, to avoid your listings being removed and losing sales. The easiest way to do this is by going into the Catalogue Adoption  Tool. This change applies to all categories including: Motherboards, CPUs, Desktops and Laptops.

Category ID

Category

164

CPUs / Processors

56088

Server CPUs / Processors

1244

Motherboards

179

PC Desktops & All-in-Ones

177

PC Laptops & Netbooks

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 11 and 12 August on eBay.co.uk***

10 August, 2012 | 10:26AM BST

Hello,

On 11 and 12 August 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.co.uk Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 11 and 12 August on eBay.ie ***

10 August, 2012 | 10:26AM BST

http://pics.ebaystatic.com/aw/pics/s.gifHello,

On 11 and 12 August 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.ie Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

09 August, 2012 | 10:00AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 10 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

02 August, 2012 | 11:03AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 3 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***PayPal system maintenance on 3 August on eBay.co.uk and eBay.ie***

02 August, 2012 | 11:00AM BST

Hello,

To ensure that PayPal continues to offer the best possible products and services to our customers, PayPal will be performing system maintenance on Friday, 3 August from approximately 07:30 am to 07:40 am. During this time, customers (sellers and buyers) may receive an error message that prevents them from logging into or using their PayPal accounts. Once the maintenance is complete, customers will be able to process their payment.

Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay Team


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***PayPal system maintenance on 27 July on eBay.co.uk and eBay.ie***

26 July, 2012 | 02:00PM BST

Hello,

To ensure that PayPal continues to offer the best possible products and services to our customers, PayPal will be performing system maintenance on 27 July from 7.30 am until 7.40 am. During this time, customers (sellers and buyers) may receive an error message that prevents them from logging into or using their PayPal accounts. Once the maintenance is complete, customers will be able to process their payment.

Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

26 July, 2012 | 11:00AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 27 July. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***London 2012 – advice for sellers of Olympic-related items***

26 July, 2012 | 10:08AM BST

If you’re selling items associated with the London 2012 Olympic Games, you should be aware that several Olympic-related items are prohibited for sale according to the laws and guidelines.

You aren’t allowed to sell:

  • Olympic tickets
  • Olympic travel passes
  • Official Olympic uniforms and equipment, for example Games Makers uniforms, for the duration of the London 2012 Olympics and the London 2012 Paralympics.

Please also be aware that several terms and trademarks related to the Olympic Games and London 2012 are protected and can only be used in compliance with legal guidance. Further information on the protected brands and guidelines for their use can be found on the Official London 2012-website

Please make sure that your listings comply with   these guidelines. If not, they may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Regards,
The eBay Team


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***Insertion Fee issues on eBay.ie last weekend***

25 July, 2012 | 09:43AM BST

We are aware that some members experienced a problem on Sunday 22 July 2012 with the zero insertion fee promotion for auction-style listings on eBay.ie. The promotion accidentally ended early at midnight on Sunday 22 July 2012.

If your listing was eligible for the weekend’s zero insertion fee for auction-style listings promotion and it was listed on Sunday 22 July 2012 between 00:00:00 and 23:59:59, you may have been incorrectly charged insertion fees.

If this was the case, these insertion fees will be credited to your account. We’re working hard to complete the credits to all affected accounts this week.

Regards
The eBay.ie team


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***BUSINESS SELLER NEWS – AUTUMN 2012 on eBay.ie***

24 July, 2012 | 11:38AM BST

Hello,

As we enter the second half of 2012, we’re focusing on how we can help you to maximise your eBay sales during the busiest retail sales period ahead.

Highlights in this seller news include improvements to the display of listings in search and to the selling experience. We’re also making it easier to sell internationally, opening up new opportunities to grow your business abroad.

Find details of all the new features below.

INCREASING SELLER PROTECTION

IMPROVING YOUR LISTING VISIBILITY

SUPPORTING YOUR BUSINESS

EASIER INTERNATIONAL SELLING

Regards,
The eBay.ie Team


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***BUSINESS SELLER NEWS – AUTUMN 2012 on eBay.co.uk***

24 July, 2012 | 11:38AM BST

Hello,

As we enter the second half of 2012, we’re focusing on how we can help you to maximise your eBay sales during the busiest retail sales period ahead.

Highlights in this seller news include improvements to the display of listings in search and to the selling experience. As previously announced, we’re introducing new measures to protect your business from unreasonable buyer behaviour. We’re also making it easier to sell internationally, opening up new opportunities to grow your business abroad.

Find details of all the new features below.

INCREASING SELLER PROTECTION

IMPROVING YOUR LISTING VISIBILITY

SUPPORTING YOUR BUSINESS

EASIER INTERNATIONAL SELLING

Regards,
The eBay.co.uk Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 21 and 22 July on eBay.co.uk***

20 July, 2012 | 04:04PM BST

Hello,

On 21 and 22 July 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 21 and 22 July on eBay.ie***

20 July, 2012 | 04:04PM BST

Hello,

On 21 and 22 July 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

19 July, 2012 | 08:57AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 20 July. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Parts compatibility now available in new categories***

12 July, 2012 | 04:13PM BST

Hello,

In 2012, we announced that parts compatibility (sometimes known as ‘fitment’) is now available on eBay.co.uk in most Vehicle Parts & Accessories categories.

From 10 July 2012, parts compatibility is also available in the following categories:

  • Roof Racks (33651)
  • Tow Bars (33653)
  • Nuts (72257)

Parts compatibility allows sellers to show all the cars that are compatible with a part or accessory in a single listing, helping to save time and money and giving buyers an easy way to find the right parts for their vehicle.

When you assign compatible cars to your listing, buyers will be able to find the parts they’re looking for more quickly, knowing that they’re buying a part that fits their model. This should help result in fewer queries and returns.

You can choose compatible cars from a Master Vehicle List (MVL) of more than 16,000 models. Download a copy of the Master Vehicle List and find out how to create and modify your listings.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

12 July, 2012 | 12:44PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 13 July. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: RESOLVED: Techincal issues with Automated feedback***

12 July, 2012 | 09:32AM BST

We are happy to confirm this issue has been resolved. At this time it is not possible to retroactively leave feedback for the items that should have had feedback automatically left by Selling Manager Pro, however, sellers can use the tool to leave feedback in bulk as a work around and Sellers will have the option to use a stored comment or enter a custom one each time.

Instructions To Leave Feedback in Bulk:

- Go to your Selling Manager Sold page.
- Check the box next to the items you want to leave Feedback for.
- Press the "Feedback" button found at both the top and bottom of the page.
- Choose the Feedback comment you want to use.
- Click "Leave feedback".

We apologise for the inconvenience and thank you for your patience.

Regards,
The eBay Team


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***Original: Techincal issues with Automated feedback***

11 July, 2012 | 05:31PM BST

Due to a technical issue, some eBay customers may be having difficulty with the Automated Feedback facility on the eBay UK site at this time. We have identified the cause and we’re working to resolve this issue. Sellers can still leave feedback manually via the normal feedback process if required. We’d like to apologise for any inconvenience at this time.

Regards,
The eBay Team


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***Reminder: new final value fee cap for private sellers on eBay.co.uk***

09 July, 2012 | 02:05PM BST

As previously announced, from 10 July 2012, the maximum final value fee for both auction-style and fixed price format listings will increase from £40 to £75 for private sellers.

This means that while the 10% final value fee was previously capped at a final sale price of £400, it is now £750.

For example, if you sell an item for under £750, your final value fee will be 10% of that sale price. If your item sells for over £750, you’ll be charged a maximum final value fee of £75.

This change only applies to the final value fee charged after an item is sold. You won’t pay a final value fee if your item does not sell. Insertion fees and optional feature fees remain unchanged.

This change does not apply to Motors listings, property or classifieds.

This change is for private sellers only. Fees for business sellers are unchanged.

Regards,
The eBay Team


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***Reminder: new final value fee cap for private sellers on eBay.ie***

09 July, 2012 | 02:05PM BST

As previously announced, from 10 July 2012, the maximum final value fee for both auction-style and fixed price format listings will increase from €50 to €95 for private sellers.

This means that while the 10% final value fee was previously capped at a final sale price of €500, it is now €950.

For example, if you sell an item for under €950 your final value fee will be 10% of that sale price. If your item sells for over €950, you’ll be charged a maximum final value fee of €95.

This change only applies to the final value fee charged after an item is sold. You won’t pay a final value fee if your item does not sell. Insertion fees and optional feature fees remain unchanged.

This change does not apply to motors listings, property or classifieds.

The change is for private sellers only. Fees for business sellers are unchanged.

Regards,
The eBay.ie Team


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***Zero Insertion Fee for 100 listings on 7 and 8 July on eBay.co.uk***

06 July, 2012 | 10:01AM BST

Hello,

On 7 and 8 July 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 7 and 8 July on eBay.ie ***

06 July, 2012 | 10:01AM BST

Hello,

On 7 and 8 July 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

05 July, 2012 | 10:57AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 6 July. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***PayPal system maintenance on 30 June on eBay.co.uk and eBay.ie***

29 June, 2012 | 10:42AM BST

Hello,

To ensure that PayPal continues to offer the best possible products and services to our customers, PayPal will be performing system maintenance on 30 June from 7.30 am until 7.40 am. During this time, customers (sellers and buyers) may receive an error message that prevents them from logging into or using their PayPal accounts. Once the maintenance is complete, customers will be able to process their payment.

Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

28 June, 2012 | 11:48AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 29 June. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: New design of the Completed listing page on eBay.co.uk***

27 June, 2012 | 05:40PM BST

Hello,

We've recently been testing a new design of the completed listing page, and we're now ready to introduce this new design permanently, starting from this week.

When a listing has ended, you'll now see an overview of key details about the listing. From there, you can access further details (such as the item description), as well find alternative active listings from the same seller and similar items from other sellers.

Regards,
The eBay team


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***Original: New design of the Completed listing page on eBay.co.uk***

13 February, 2012 | 01:24PM GMT

Hello,

Starting from this week, we will test a new design of the completed listing page. It will feature an overview of key details related to the listings that has ended. From there users will be able to access alternative listings from the same seller, similar items from other sellers and further details of the ended listing itself (item description). Pending results from this test we may decide to introduce this new design permanently.

Regards,
The eBay team


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***Longer delivery times for imports entering Brazil***

27 June, 2012 | 11:24AM BST

In recent weeks, an ongoing customs operation has resulted in longer-than-usual delivery times for imports entering Brazil. We’re contacting both buyers and sellers who may be affected to let them know. If you are involved in an eBay international transaction in this region, please be patient, both throughout the transaction and when providing feedback once your item arrives.

Sellers: to ensure your items pass through customs as quickly as possible, follow these best practices for handling international shipping and customs.

Regards,
The eBay Team


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***Update: Displaying text ads on listing pages from private sellers on eBay.co.uk and eBay.ie ***

22 June, 2012 | 02:06PM BST

Hello,

We've recently been running a test where we showed text ads at the bottom of listing pages. Starting from today, we will make this a permanent change.

The text ads are like the ones shown at the bottom of search results pages, and will be shown on listings from private sellers.

Regards,
The eBay Team


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***US eBay Top-rated seller programme – tracking requirement date extended***

22 June, 2012 | 09:38AM BST

US eBay Top-rated seller programme – tracking requirement date extended

As we announced earlier in the year, the US eBay Top-rated seller programme is going through a number of changes which might affect you if you’re selling on eBay.com.

In addition to meeting the current criteria for eBay Top-rated Seller status, one of the new requirements introduced as part of these changes was for sellers to upload tracking information for >90% of their listings..

We are now extending the time for implementing the tracking upload requirement by one month. From 20 July, sellers aiming for eBay Top-rated seller status in the US will be required to upload tracking within their stated handling time on 90% or more of US transactions.

Other changes previously announced from 1 June mean that only those eBay Top-rated seller listings offering a 14-day or better returns policy with a money-back option and 1-day handling time will qualify for the greatest average boost in visibility for fixed priced listings in Best Match search. The timing for these requirements has not changed.

Currently, in order for eBay to recognise sellers’ returns policies, they need to be entered as a separate field in the listing flow. This field is, at present, only available on the .com site so in order for UK or IE sellers to meet this requirement, listings need to be made directly on the eBay.com site, which we appreciate is not a perfect solution. We’re working on a solution for EU sellers to specify returns policies in a structured way so that they can qualify for  the maximum search boost while still listing from .co.uk or .ie.

What you need to do to qualify for maximum visibility as an eBay Top-rated seller on eBay.com:

  • Upload tracking information >90% of your sold items as of July 20.
  • List directly onto the .com site to specify your returns policies from June 1.
  • List with a 1 day handling time from June 1.

What you need to do to qualify for a boosted visibility as an eBay Top-rated seller on eBay.com:

  • Upload tracking information >90% of your sold items as of July 20.
  • Meet eTRS requirements

Both of the above groups will retain eBay Top-rated Seller badging.

Evaluation periods for tracking requirement:

  • The July evaluation will look at transactions from 1 June to 30 June to determine if you meet the standard.
  • The August evaluation will look at the period of 1 June to 31 July. The September evaluation will look at 1 June to 31 August.
  • October onwards we will look back at the previous three months

Uploading tracking will be a requirement of the US eBay Top-rated Seller program. From 20 July, if a UK seller cannot meet the 90% tracking requirement their US eBay Top-rated seller status will be at risk. We’re aware of the challenge this presents for EU Sellers in relation to international selling. We’ll be in touch to inform you of any future developments to further clarify this situation.

You can find more information on US eBay Top-rated seller programme on:
eBay US Spring Update 2012: Top-rated Seller program
US Announcement of tracking requirement date extension

Regards,
The eBay Team


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***Scheduled maintenance for this week***

21 June, 2012 | 02:06PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 22 June. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***New design for Seller Performance section of Seller Dashboard***

18 June, 2012 | 12:30PM BST

On 20 June, we'll be launching a new design for the Seller Performance section of the Seller Dashboard.

The information that's available will be the same, but we hope that the new layout will make it clearer and easier for sellers to keep track of their progress against eBay's seller performance standards.

Regards,
The eBay Team


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***London 2012 update – advice for sellers of Olympic-related items***

18 June, 2012 | 12:25PM BST

Hello,

If you’re selling products associated with this summer’s Olympic Games, please be aware that several terms and trademarks related to the Olympic Games and London 2012 are protected and can only be used in compliance with the according laws and guidelines.

Please ensure that your listings comply with these guidelines. If not, they may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Further information on the protected marks and guidelines for their use can be found on the Official London 2012-website.

Regards
The eBay Team


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***Changes to social networking 'Share' icons on eBay listing pages***

15 June, 2012 | 12:14PM BST

On 15 June, we'll be making some changes to the 'Share' icons that allow you to share eBay items via email, Facebook and Twitter.
We're moving these icons higher up the listing page, and adding a Pinterest icon. (Pinterest users can 'pin' items to their online boards, sharing them with a broad community.)

Social sharing is rapidly becoming a valuable marketing tool, as it can potentially increase selling opportunities through viral sharing and referral traffic. We encourage you to use these 'Share' icons to promote and share great items.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 16 and 17 June on eBay.co.uk***

15 June, 2012 | 10:00AM BST

Hello,

From Saturday 16 to Sunday 17 June 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 16 and 17 June on eBay.ie ***

15 June, 2012 | 10:00AM BST

Hello,

From Saturday 16 to Sunday 17  June 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Scheduled maintenance for this week***

14 June, 2012 | 10:00AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 15 June. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: New final value fee cap for private sellers on eBay.co.uk***

13 June, 2012 | 02:40PM BST

We’d like to clarify some confusion relating to the announcement below:

  • This update only applies to Private Sellers, Business Seller fees remain unchanged.
  • The change means that from 10 July 2012 Final Value fees for private sellers will capped at a maximum of £75. This means that should you sell an item for under £750 (as a final price) your final value fee will be 10% of that sale price. If your item sells for over £750 you will be charged a maximum final value fee of £75
  • This change only refers to the final value fee imposed after an item is sold. Listing fees remain unchanged.
  • This change does not apply to motors listings, property or classifieds.

Regards,
The eBay Team


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***Original: New final value fee cap for private sellers on eBay.co.uk***

08 June, 2012 | 10:00AM BST

On Tuesday 10 July 2012, the maximum final value fee for private sellers will increase from £40 to £75. This new final value fee cap will only impact listings with a sale price above £400. 
This change applies to private sellers and will only affect items which are listed from 10 July 2012 onwards. Fees for business sellers are unchanged.

Full details of eBay fees for private sellers can be found here.

Regards,
The eBay Team


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***New final value fee cap for private sellers on eBay.ie***

08 June, 2012 | 10:00AM BST

On Tuesday 10 July 2012, the maximum final value fee for private sellers will increase from €50 to €95. This new final value fee cap will only impact listings with a sale price above €500. 
This change applies to private sellers and will only affect items which are listed from 10 July 2012 onwards. Fees for business sellers are unchanged.

Full details of eBay fees for private sellers can be found here.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

07 June, 2012 | 10:31AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 8 June. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***London 2012 Olympic/Paralympic games – Delays to deliveries***

06 June, 2012 | 10:00AM BST

Prepare your business for the Olympic Road Network restrictions
Between mid-July and mid-September, the Olympic Road Network (ORN) restrictions will be in effect in London, the surrounding area and in other regions where the games are taking place which could affect your deliveries. There may also be restrictions during the Olympic Torch Relay. To avoid disruptions to your business, we recommend that you plan ahead by monitoring and managing stock levels, so you do not fall short from delayed deliveries.

Keep informed about potential disruptions
Transport for London (TFL) has a useful site which includes a guide for businesses, detailing where potential issues regarding deliveries and collections may occur during the Olympic Games. TFL are also running a series of workshops for freight operators and their customers to help them prepare for potential disruption. Most of the major carriers have information about their plans during this period (see below).

Royal Mail
Parcelforce
Yodel
City Link
MetaPack

Managing buyers’ expectations
If you’re likely to be affected by the road restrictions, we recommend you edit your listings to include a statement that there could be delays in dispatch. For example, ‘Due to road restrictions during the Olympic Games, there may be delays to delivery times. We’ll do our best to keep you informed.’

Delivery times and effect on Detailed Seller Ratings
We don’t want sellers to be unfairly impacted as a result of the disruption to the road network. We will be monitoring Dispatch time Detailed Seller Ratings (DSRs) during this time and if we see a significant increase in the number of low DSRs which can be attributed to the ORN, we will automatically de-score the low DSRs for these transactions at a later date, in advance of your evaluation cycle.

Proposed delivery surcharge
We are aware that a small number of carriers are proposing a surcharge of £1 for deliveries to affected areas. We can confirm that Parcelforce will not be applying this surcharge during the period for labels bought via the eBay / PayPal label flows. As this proposed surcharge is being planned by a small number of carriers we will not be adjusting shipping cost caps during the period and advise sellers to contact their carrier for more information.

Regards,
The eBay Team


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***Queen's Jubilee Special: 4 days with Zero Insertion Fee for auction-style listings on eBay.co.uk***

01 June, 2012 | 10:00AM BST

Hello,

From Saturday 2 June to Tuesday 5 June 2012, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***4 days with Zero Insertion Fee for auction-style listings on eBay.ie***

01 June, 2012 | 10:00AM BST

Description: http://pics.ebaystatic.com/aw/pics/s.gifHello,

From Saturday 2 June to Tuesday 5 June 2012, private sellers who list up to 100 auction-style listing(s) at a starting price of €1.50 or more in an eligible category on eBay.ie will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Scheduled maintenance for this week***

31 May, 2012 | 11:15AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 1st June. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Testing new eBay home page from 28 May***

28 May, 2012 | 01:43PM BST

Hello,

From Monday 28 May, we'll be testing an updated home page design for a few weeks. Depending on how the test goes, we may make this a permanent change.

We welcome your feedback - click Tell us what you think on the right-hand side of the page.

Regards,
The eBay Team


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***Zero insertion fee for fixed price listings on 26 and 27 May on eBay.ie***

25 May, 2012 | 09:01AM BST

Hello,

On 26 and 27 May 2012, private sellers who list up to 100 listings using the fixed price (Buy it now) format in an eligible category on eBay.ie won't pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero insertion fee for fixed price listings on 26 and 27 May on eBay.co.uk***

25 May, 2012 | 09:01AM BST

Hello,

On 26 and 27 May 2012, private sellers who list up to 100 listings using the fixed price (Buy it now) format in an eligible category on eBay.co.uk won't pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Scheduled maintenance for this week***

24 May, 2012 | 10:42AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am BST on Friday 24th May. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Advance notice of weekly scheduled maintenance***

17 May, 2012 | 10:00AM BST

Hello,

Each week, the eBay system undergoes general maintenance for a short period. This usually has very little impact on eBay users but, to keep you fully informed, we’re going to start notifying you in advance when maintenance is planned.

From this week onwards, you can find out when maintenance will take place via a new weekly general maintenance notice that will be published every Thursday on our General Announcement board. Please see below for the notice for this week.

Scheduled maintenance for this week

The eBay system will be undergoing general maintenance from approximately 7.00 am BST to 9.00 am BST on Friday, May 18th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: Site issue impacting Bulk Edit and Selling Manager / Selling Manager Pro: Rseolved***

16 May, 2012 | 08:48AM BST

We are happy to confirm this issue has been resolved for all related tools.

We apologise for the inconvenience

The eBay Team


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***Original: Site issue impacting Bulk Edit and Selling Manager / Selling Manager Pro***

15 May, 2012 | 02:12PM BST

We are aware that some members are experiencing issues using the Bulk Edit and Selling manager / Selling manager pro tools. As a result the markdown manager feature is also impacted.

The cause of this is related to maintenance of these tools and this issue should be resolved shortly.

We apologise for the inconvenience

The eBay Team


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***Zero Insertion Fee for 100 listings on 12 and 13 May on eBay.ie ***

11 May, 2012 | 10:18AM BST

Description: http://pics.ebaystatic.com/aw/pics/s.gifHello,

On the 12 and 13 May 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.
For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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*** Zero Insertion Fee for 100 listings on 12 and 13 May on eBay.co.uk***

11 May, 2012 | 10:18AM BST

Hello,

On the 12 and 13 May 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Mobile applications, Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Changes to final value fees in some categories from 12 June 2012 ***

09 May, 2012 | 10:11AM BST

On 12 June 2012, to align our pricing with the recently announced category changes, the final value fees will change in certain categories including:

  • Security & home automation
  • Solar panels
  • Other gadgets (see detailed list below)
  • Web domains
  • Hair extensions

In addition, as a result of the category changes sellers in the curtain fabric category (now fabric) will no longer receive free pictures

Please check the full list below to see if your category will be affected. The new pricing is effective on all items listed or scheduled to go live on or after 12  June 2012.

We are aware that some sellers in the above categories are currently being charged the new final value fees. We’d like to apologise for any inconvenience or confusion this has caused and will be crediting the difference for the period 1 May – 12  June.

For more information about fees for business sellers view our help page.

Old category
Previous Final Value Fee
New category
New Final Value Fee from 12 June 2012 
   
Consumer Electronics  Home & Garden
 Gadgets > Torches (60840) 5%  DIY Tools > Torches [20760] 10%
 Security Equipment > Alarm Systems (48636) 5% Security & Home Automation  > Burglar Alarms [41969] 10%
 Security Equipment > CCTV/ Security Cameras (48632) 5% Security & Home Automation > Cameras/ CCTV /Sensors [66738] 10%
Security Equipment > Other Security Equipment (60839) 5% Security & Home Automation > Other Safety & Security [20589] 10%
 Gadgets > Solar Panels (41981) 5%  DIY Materials [3187] 10%
Accessories > Power & Plug Adaptors (96942) 5%  Luggage & Travel Accessories > Travel Accessories > Adaptors/ Electrical [19315] 10%
Gadgets> Other Gadgets (106260) 5%  Security & Home Automation > Personal Alarms [102536] 10%
 Gadgets  > Other Gadgets (106260) 5%  Security & Home Automation > Surveillance [48839] 10%
 Gadgets > Other Gadgets (106260) 5%  Security & Home Automation > Locks [98855] 10%
Professional Equipment > Other Professional Equipment (35006) 5%  Security & Home Automation > Other Safety & Security [20589] 10%
   
Consumer Electronics  Toys & Games
 Gadgets > Voice Changers (106259) 5% Creative Toys & Activities [80546] 10%
Gadgets > Other Gadgets (106260) 5% Other Toys & Games [1039] 10%
   
Consumer Electronics  Business, Office & Industrial
Portable Audio  > Dictaphones (62041) 5% Office Equipment & Supplies > Office Equipment > Dictaphones/Stenography [62036] 10%
Accessories > Components (50423) 5% Electrical & Test Equipment > Components & Supplies > Other Components & Supplies [4660] 10%
Gadgets > Calculators (3294) 5% Office Equipment & Supplies > Office Equipment > Calculators [9972] 10%
Gadgets > Lie Detectors & Polygraphs (73364) 5% Medical/ Lab Equipment > Other Medical/ Lab Equipment [3179] 10%
Professional Equipment > Audio Test Equipment (1504) 5% Electrical & Test Equipment > Test & Measurement Equipment > Audio Test Equipment [1504] 10%
Gadgets > Metal Detectors (14955) 5% Electrical & Test Equipment > Test & Measurement Equipment > Metal Detectors [14955] 10%
Professional Equipment > Video Test Equipment (80018) 5% Electrical & Test Equipment > Test & Measurement Equipment > Video Test Equipment [80018] 10%
Gadgets > Laser Pointers (14954) 5% Office Equipment & Supplies > Presentation/ AV/ Projectors > Laser Pointers [14954] 10%
Professional Equipment > Video (3319) 5% Video Broadcasting & Recording [3319] 10%
   
Computing Business, Office & Industrial
Web Domains/ Email/ Software > Auction Templates (1311) 5% Web Domains/ Email/ Software > Auction Templates [1311] 10%
Web Domains/ Email/ Software > Domain Names (3767) 5% Web Domains/ Email/ Software > Domain Names [3676] 10%
Web Domains/ Email/ Software > Email Addresses (101355) 5% Web Domains/ Email/ Software > Email Addresses [101355] 10%
Web Domains/ Email/ Software > Informational (1491) 5% Web Domains/ Email/ Software > Informational [1491] 10%
Web Domains/ Email/ Software > Other Web Items (193) 5% Web Domains/ Email/ Software > Other Web Items [193] 10%
   
 Health and Beauty  Clothes, Shoes & Accessories
Hair Care &Styling Tools > Hair Extensions (106319) 10% Women’s Accessories > Wigs, extensions & Supplies > Hair Extensions (175636) 12%
   
 Home & Garden Crafts*
Curtains & Blinds > Curtain Fabric (90745) Crafts > Fabric [28162]
 
  *No price change but pictures are no longer free

Regards,
The eBay team


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***Important business seller news – get ready for upcoming changes on eBay.co.uk***

30 April, 2012 | 12:25PM BST

Here’s a reminder of the updates for business sellers we announced in February.

Read through the list below to see what is launching when:

Update

Progress / Estimated launch date

Manufacturer warranties in Electronics

Launched

eBay Buyer Protection updates

Launched

Making it easier to sell internationally

Launched / progressing

Improve listing practice

Launched

New merchandising and advertising placements

Launched

Increased protection for sellers

Launched / progressing

Legally compliant returns policies

From mid July 2012
(requires opt in to business policies first)

eBay Top-rated seller discounts reduced

From 1 May 2012

Catalogues in more categories

From 2 May 2012.

Ensure all listings in affected categories are listed with a matching product or they will be automatically removed.

Category and item specific changes

Changes completed by 3 May 2012.


If the changes affect you, be ready to amend your listings from 3 May.

Fee changes in technology categories

3 May 2012

Fee changes in vehicles categories

3 May 2012

Drive sales with My Vehicles

From the week beginning 7 May

Handling time changes

By the end of June.

Note: The new same-day handling time option has been delayed until late 2012.

Save time with business policies

Updated: Opt in from mid July 2012

Regards,

The eBay Team


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*** Zero Insertion Fee for 100 listings on 28 and 29 April on eBay.co.uk***

27 April, 2012 | 10:36AM BST

Hello,

On the 28 and 29 April 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Mobile applications, Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 28 and 29 April on eBay.ie ***

27 April, 2012 | 10:36AM BST

Hello

On the 28 and 29 April 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Updated: PayPal system maintenance on 20 April on eBay.co.uk and eBay.ie***

20 April, 2012 | 07:48AM BST

Hello,

We are pleased to announce that the PayPal system maintenance undertaken this morning is now complete.

Buyers and sellers should now be able to successfully process their payments and log into their PayPal accounts.

We apologise for the delays that caused the PayPal outage to be slightly extended.

Regards,
The eBay Team


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***Previous update: PayPal system maintenance on 20 April on eBay.co.uk and eBay.ie***

20 April, 2012 | 07:28AM BST

Hello,

Unfortunately, the PayPal system maintenance being undertaken this morning has overrun. It was due to finish at 7am.

As a result, both buyers and sellers may continue receiving an error message that prevents them from logging into or using their PayPal accounts.

Once the maintenance is complete, you’ll be able to process your payment. We’ll provide an update when the maintenance has been successfully completed.

Thank you for your patience while we carry out this work to improve the reliability and performance of our services.

Regards,
The eBay Team


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***Original: PayPal system maintenance on 20 April on eBay.co.uk and eBay.ie***

19 April, 2012 | 09:34AM BST

Hello,

To ensure that PayPal continues to offer the best possible products and services to our customers, PayPal will be performing system maintenance on 20 April from 6.00 am until 7.00 am. During this time, customers (sellers and buyers) may receive an error message that prevents them from logging into or using their PayPal accounts. Once the maintenance is complete, customers will be able to process their payment.

Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay Team


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***Maximum limits to P&P increased in some categories***

17 April, 2012 | 10:11AM BST

Royal Mail recently announced price rises for postal services with effect from 30 April 2012. Learn more about Royal Mail’s price increase.

Where Royal Mail have increased the prices of their second-class services beyond the P&P maximum limit allowed, we’ve updated the site and increased this accordingly. Learn more about the updates.

The revised P&P maximum limits are effectively immediately.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 14 and 15 April on eBay.ie ***

13 April, 2012 | 10:00AM BST

Description: http://pics.ebaystatic.com/aw/pics/s.gifHello,

On the 14 and 15 April 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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*** Zero Insertion Fee for 100 listings on 14 and 15 April on eBay.co.uk ***

13 April, 2012 | 10:00AM BST

Hello,

On the 14 and 15 April 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Mobile applications, Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Updated: Site Issue: PayPal checkout issues Fully resolved***

05 April, 2012 | 12:15PM BST

We are happy to confirm this issue has been resolved for all Mobile and App related services. However we advise members on all mobile platforms to restart any eBay applications and clear the cache and cookies for their mobile internet browsers to ensure their device is receiving up to date information.

We apologise for the inconvenience and thank you for your patience.

Regards
The eBay team


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***Previous update: Site Issue: PayPal checkout issues partially resolved***

05 April, 2012 | 09:47AM BST

We are happy to confirm this issue has been resolved overnight for the main eBay site. Some members using our Mobile services may continue to experience intermittent issues. Please bear with us while we work to resolve these.

We apologise for the inconvenience and thank you for your patience.

Regards
The eBay team


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***Original: Site Issue: PayPal checkout unavailable***

04 April, 2012 | 10:50PM BST

We are aware that members are currently unable to checkout using PayPal. In addition, there are also some errors and slowness when members are going through checkout with other payment methods. We are working on a resolution for this issue as quickly as possible and will keep you updated

Regards and apologies for the inconvenience,
The eBay team


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***Site test on eBay.co.uk: Display of Text Ads on item pages***

05 April, 2012 | 10:38AM BST

Hello

Starting from April 5 we will be testing exposing Text Ads on item pages for all listings. Similar to Search Results Pages those will appear at the bottom of item pages. Pending results from this test we may decide to launch this feature permanently.

Regards,
The eBay Team


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***Easter Special: 4 days with Zero Insertion Fee for 100 listings on eBay.co.uk***

05 April, 2012 | 10:00AM BST

Hello,

On 6th – 9th April 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Mobile applications, Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.
For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Easter Special: 4 days with Zero Insertion Fee for 100 listings on eBay.ie ***

05 April, 2012 | 10:00AM BST

Hello,

On 6th – 9th April 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Seller Protection Communication Email ***

03 April, 2012 | 10:00AM BST

Hello,

As part of the ongoing support for sellers, eBay takes proactive action in a number of areas to protect accounts.  

From 3 April (and every month thereafter) we will be sending an update email to sellers that have had action taken on their accounts the email will show:

  • The number of negative and neutral feedbacks removed and/or number of low detailed seller ratings (DSRs) removed as a result of proactive reviews by eBay.
  • If multiple DSRs from a single buyer have been excluded from review.
  • Any resolutions cases removed proactively from the seller’s account
  • If the seller performance standard has been protected by the standards grace period

The first email will cover the period from 01 February 2011 to 31 January 2012 and sellers don’t need to do anything. This proactive initiative by eBay is to help protect and support sellers and is taken in line with our existing policies.

We’ll be monitoring accounts on an on-going basis and all sellers affected by any of the above actions will receive an update email monthly.

Please note that some data may differ between this email and the seller dashboard, due to timing differences between the email and updates to your Seller Dashboard.

How do I find out more about your account status?
You can always find information about your account status on your Seller Dashboard or your Seller Performance Report  or by running Detailed Seller Rating Reports.

Regards,
The eBay Team


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***eBay Buyer Protection updated to cover more categories***

02 April, 2012 | 05:29PM BST

We would like to inform members that From 1 April 2012, we’ve expanding the number of categories covered by eBay Buyer Protection, helping to increase confidence in buying on eBay. The following categories have been added:

  • Custom made items (delivered within 45 days)
  • Airline flight tickets
  • Licences
  • Anything equivalent to cash (including retail gift cards)
  • Gift certificates

Buyers are now able to file a case under the eBay Buyer Protection Policy for items bought in these categories on eBay, and this could affect your seller status. If you have any open cases in these additional categories, try to resolve them now.

Regards
The eBay Team


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*** Zero Insertion Fee for 100 listings on 24 and 25 March on eBay.co.uk***

23 March, 2012 | 10:00AM GMT

Hello,

On the 24 and 25 March 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Mobile applications, Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 24 and 25 March on eBay.ie ***

23 March, 2012 | 10:00AM GMT

Hello,

On the 24 and 25 March 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 17 and 18 March on eBay.ie, Happy St.Patrick's day!***

16 March, 2012 | 09:51AM GMT

Hello,

On the 17 and 18 March 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay's minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards and happy St.Patrick's day to all our members,
The eBay Team


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***Zero Insertion Fee for 100 listings on 17 and 18 March on eBay.co.uk***

16 March, 2012 | 09:47AM GMT

Hello,

On the 17 and 18 March 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Mobile applications, Quick Sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum Seller Performance Standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Updated: Site Issue: Shopping Basket Unavailable: Resolved.***

15 March, 2012 | 11:50AM GMT

We are happy to confirm this issue has now been resolved. Thank you for your patience.

Regards,
The eBay team


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***Original: Site Issue: Shopping Basket Unavailable***

15 March, 2012 | 11:09AM GMT

We are aware that members attempting to use the Shopping Basket on eBay.co.uk are seeing page errors. If you click on the basket icon in the upper right hand side of the page, or of you click on add to basket when viewing an item, you are directed to a page that cannot be displayed

It is, however, still possible to purchase items by going directly to the item and using the “Buy It Now” button or checkout for items already “bought” using the “Pay Now” option in the purchased section of My eBay

We are currently working to resolve this issue and will update you when complete. Please accept our apologies for the disruption and ongoing inconvenience caused by the problem.

Regards,
The eBay team


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***Update to Business Seller News – Spring 2012 on eBay.co.uk***

13 March, 2012 | 10:17AM GMT

Hello,

In February, we shared with you the Business Seller News for spring 2012.

Today, we‘re letting you know about a change to the My Vehicles launch date. My Vehicles will now be introduced in the week beginning 9 April and not 19 March as initially announced.

Please check our Business Seller News – Spring 2012 for more details.

Regards,
The eBay team


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***Listing policy clarifications: sales of the new Apple iPad on eBay.co.uk***

09 March, 2012 | 10:25AM GMT

Hello,

In preparation for the release of the new Apple iPad, we're putting guidelines in place to help meet buyer demand for this highly anticipated device, while also promoting eBay sellers who deliver excellent customer service. 

New Apple iPad Product Pre-Sales

Most sellers will be allowed to list a new Apple iPad during the pre-sale period prior to the launch date of 16 March, as long as they're in full compliance with eBay’s Presale policy.  Also: 

  • Apple authorised resellers will be allowed to list up to 50 items per week.
  • eBay Top-rated sellers will be allowed to list up to 4 items per week.
  • All sellers meeting minimum performance standards will be allowed to list 1 item per week.
  • All sellers are required to have a dispatch time no greater than 5 days from the launch date of 16 March.
  • All sellers must upload tracking information upon dispatch.

Note: Sellers not meeting minimum performance standards won't be allowed to list the new Apple iPad during the pre-sale period.

New Apple iPad Product Post-Launch Sales

Once the new Apple iPad is made available to the public, most sellers will be allowed to list a new Apple iPad, with these limitations: 

  • Apple authorised resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers will be allowed to list up to 8 items per week.
  • Sellers with a history of selling in the Computers & Networking category will be allowed to list up to 8 items per week. 
  • All sellers meeting minimum performance standards will be allowed to list 4 items per week.
  • All sellers are required to have a dispatch time no greater than 5 days.
  • All sellers must upload tracking information upon dispatch.

Sellers who are having difficulty meeting performance expectations throughout the pre-sale and post-launch period may see a reduction in the number of items allowed to be sold per week. 

eBay prohibits replica or counterfeit items. If a seller cannot verify the authenticity of an item, it can't be listed on eBay. Any selling activity that appears to mislead buyers may result in limitations to selling activity, including account suspension.

Regards,
The eBay Team


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***Listing policy clarifications: sales of the new Apple iPad for eBay.ie***

09 March, 2012 | 10:25AM GMT

Hello,

In preparation for the release of the new Apple iPad, we're putting guidelines in place to help meet buyer demand for this highly anticipated device, while also promoting eBay sellers who deliver excellent customer service. 

New Apple iPad Product Pre-Sales

Most sellers will be allowed to list a new Apple iPad during the pre-sale period prior to the launch date of 16 March, as long as they're in full compliance with eBay's Presale policy.  Also: 

  • Apple authorised resellers will be allowed to list up to 50 items per week.
  • eBay Top-rated sellers will be allowed to list up to 4 items per week.
  • All sellers meeting minimum performance standards will be allowed to list 1 item per week.
  • All sellers are required to have a dispatch time no greater than 5 days from the launch date of 16 March.
  • All sellers must upload tracking information upon dispatch.

Note: Sellers not meeting minimum performance standards won't be allowed to list the new Apple iPad during the pre-sale period.

New Apple iPad Product Post-Launch Sales

Once the new Apple iPad is made available to the public, most sellers will be allowed to list a new Apple iPad, with these limitations: 

  • Apple authorised resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers will be allowed to list up to 8 items per week.
  • Sellers with a history of selling in the Computers & Networking category will be allowed to list up to 8 items per week. 
  • All sellers meeting minimum performance standards will be allowed to list 4 items per week.
  • All sellers are required to have a dispatch time no greater than 5 days.
  • All sellers must upload tracking information upon dispatch.

Sellers who are having difficulty meeting performance expectations throughout the pre-sale and post-launch period may see a reduction in the number of items allowed to be sold per week. 

eBay prohibits replica or counterfeit items. If a seller cannot verify the authenticity of an item, it can't be listed on eBay. Any selling activity that appears to mislead buyers may result in limitations to selling activity, including account suspension.

Regards,
The eBay Team


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***Changes and updates happening on eBay.com from June***

02 March, 2012 | 01:13PM GMT

Hello,

If you sell on eBay.com, you might be affected by some of the changes we've just announced in the US, especially if you're an eBay Top-rated seller in the US programme.

eBay.com Top-rated sellers

Starting in June, eBay.com Top-rated sellers who offer 1-day dispatch time and a minimum 14-day return policy with a money-back option will be rewarded with the greatest search exposure and if based in the US, a 20% final value fee discount.

There are also two changes to the criteria for qualifying for the programme:  

  • You will need to add tracking numbers or delivery confirmation on at least 90% of transactions with US buyers.  
  • The annual sales requirement to be included in the programme will be lowered from $3,000 to $1,000.

All sellers listing directly on eBay.com

From July, all sellers will be able to add up to 12 free pictures per listing listed directly on eBay.com, including free zoom and enlarge.

There will also be some changes to categories, item specifics and catalogues, which could affect your listings.

Read more about these and other changes taking place on eBay.com.

Regards,
The eBay Team


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***BUSINESS SELLER NEWS – Spring 2012 on eBay.co.uk***

28 February, 2012 | 10:00AM GMT

In the rapidly changing ecommerce environment buyer's expectations are higher than ever. We're investing to increase buyer loyalty and provide you with a world-class platform to drive your sales.

Get ready for the new features launching from April. Find out more below.

Updated fee structure

Improving the buyer experience and helping buyers find what they’re looking for

Continuing to drive service quality

Responding to seller feedback with increased seller protection and new seller tools

Regards,
The eBay Team


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***BUSINESS SELLER NEWS – Spring 2012 on eBay.ie***

28 February, 2012 | 10:00AM GMT

In the rapidly changing ecommerce environment buyer's expectations are higher than ever. We're investing to increase buyer loyalty and provide you with a world-class platform to drive your sales.

Get ready for the new features launching from April. Find out more below.

Updated fee structure

Improving the buyer experience and helping buyers find what they’re looking for

Responding to seller feedback with increased seller protection and new seller tools

Regards
The eBay Team


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***Zero Insertion Fee for 100 listings on 25 and 26 February on eBay.ie***

24 February, 2012 | 09:51AM GMT

Hello,

On 25 and 26 February 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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*** Zero Insertion Fee for 100 listings on 25 and 26 February on eBay.co.uk***

24 February, 2012 | 09:48AM GMT

Hello,

On the 25 and 26 February 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Mobile applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Updated: Listing Policy: Teenage Cancer Trust Tickets***

23 February, 2012 | 03:29PM GMT

Please note the following has been added to the list of performers for the Teenage Cancer Trust’s Royal Albert Hall music events:

Wednesday 28th March: Roger Daltery, Paul Weller and Kelly Jones

The same conditions of sale mentioned below will apply to tickets for this event.

Regards,
The eBay for Charity Team


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***Previous update: Listing Policy: Teenage Cancer Trust Tickets***

21 February, 2012 | 09:11AM GMT

Please note the following has been added to the list of performers for the Teenage Cancer Trust’s Royal Albert Hall music events:

Thursday 29 March: Paul McCartney

The same conditions of sale mentioned below will apply to tickets for this event.

Regards,
The eBay for Charity Team


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***Original: Listing Policy: Teenage Cancer Trust Tickets***

20 February, 2012 | 10:56AM GMT

Concert tickets for Teenage Cancer Trust’s Royal Albert Hall music events will go on sale from Friday 24 February 2012, proceeds will help the charity improve the lives of teenagers and young adults living with cancer. 

Because of the limited number of tickets that will be available, we expect that some of these tickets will be offered for sale on eBay. We have been working with Teenage Cancer Trust to further their fundraising efforts and will apply the following conditions on the sales of these tickets:

  • At least 20% of the final sale price for any Teenage Cancer Trust ticket for the events listed below must be donated to the Teenage Cancer Trust through the eBay for Charity programme.
  • One-day and three-day listings will not be allowed.

The conditions above will apply to the following events:

Friday 30 March:           Example
Saturday 31 March:      Pulp
Sunday 1 April:             Jessie J
Monday 2 April:            An evening of comedy hosted by Jason Manford plus special guests
Tuesday 3 April:            Florence + the machine

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on Teenage Cancer Trust’s page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,
The eBay for Charity Team


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***Updated: Site Issue: Formatting errors when listing via Sell Your Item***

23 February, 2012 | 07:56AM GMT

This issue is now resolved.

Thanks for your patience.

Regards,
The eBay team


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***Original: Site Issue: Formatting errors when listing via Sell Your Item***

22 February, 2012 | 08:35PM GMT

We are aware that some sellers attempting to list through a specific flow in Sell Your Item are intermittently seeing page formatting errors. This is a known issue and refreshing the page generally clears the problem.

We are currently working to resolve this issue and will update you when complete.

Please accept our apologies for the disruption and ongoing inconvenience caused by the problem.

Regards,
The eBay team


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***Listing Policy: The Channel 4 Comedy Gala tickets***

17 February, 2012 | 02:01PM GMT

Tickets for The Channel 4 Comedy Gala in aid of Great Ormond Street Hospital Children’s Charity will go on sale from Friday 17th February.  All proceeds will enable Great Street Hospital to provide care and support to its young patients and their families.

We have been working with the charity to support their fundraising from the event. Because tickets are limited, we expect some will be offered for sale on eBay. To ensure the charity benefits from these sales, we will apply the following conditions to the listings:

  • At least 20% of the final sale price for any tickets to Channel 4 Comedy Gala on the 11th May 2012 must be donated to Great Ormond Street Hospital Children’s Charity through the eBay for Charity programme.
  • One-day and three-day listings will not be allowed.

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on Great Ormond Street Hospital’s page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,
The eBay for Charity Team


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***Site test on eBay.co.uk: Display of recently viewed items***

14 February, 2012 | 03:31PM GMT

Hello,

From 13 February, we’re testing an enhanced version of recently viewed items.

This enhanced display will appear in a more consistent manner on the global footer of search results pages and active item pages. Buyers who have shown an interest in a seller’s item will be encouraged and reminded to purchase. A direct link will allow quicker and easier access to the items.

Depending on feedback received, we may introduce this feature permanently and expand to other pages.

Regards,
The eBay Team


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*** Zero Insertion Fee for 100 listings on 11 and 12 February on eBay.co.uk***

10 February, 2012 | 10:54AM GMT

Hello,

On the 11 and 12 February 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay iPhone, iPad, Android eBay Blackberry and eBay Windows Phone applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 11 and 12 February on eBay.ie***

10 February, 2012 | 10:54AM GMT

Hello,

On the 11 and 12 February 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Severe weather in the UK – Effect on Deliveries***

04 February, 2012 | 08:44PM GMT

The severe weather conditions affecting much of the UK may cause delays to postage deliveries over the coming days.

We’ve been in contact with delivery providers and they have informed us that they are doing all they can to ensure that deliveries are getting through. You can keep up to date with the latest service information from the Royal Mail.

In the meantime, in order to manage buyer expectations, we encourage our sellers to keep buyers informed of when an item is dispatched and tell them when there may be a delay due to the weather. This is especially true if you are dispatching to an international buyer who may not be aware of the adverse weather in the UK.

For buyers who may be living in or are expecting deliveries from weather affected regions we encourage you to reach out to your seller via My eBay, by phone or email if you have concerns about your item. You can request contact details for your seller here.

We will be updating this announcement over the coming days as more information on the weather conditions and its effect on deliveries becomes more apparent.

Regards,
The eBay Team


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***Selling internationally - new International Selling Agreement for sellers in the UK and Ireland***

30 January, 2012 | 09:37AM GMT

Hello,

Selling internationally has become a very important part of selling on eBay, allowing you to reach over 97 million buyers worldwide.

If you list your items on a site different from your original site of registration, or select an international delivery option when listing, your items are automatically made available to international buyers.

Because some eBay policies differ between countries - in particular, eBay Buyer Protection policies - we'll now be asking all sellers to accept our International Selling Agreement when listing on a new site or selecting an international delivery option.

Accepting the International Selling Agreement confirms that you're aware of the policy differences between eBay sites and countries. You'll only need to accept the agreement once.

Regards,
The eBay Team


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***Updates to member registration on eBay.co.uk***

26 January, 2012 | 11:07AM GMT

Hello,

Starting from today we’ll introduce updates to member registration that we’ve successfully tested recently. New features include auto-suggest for suitable, untaken user IDs and a password strength indicator to help protect your account.

Regards,
The eBay team


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***Zero Insertion Fee for 100 listings on 21 and 22 January on eBay.ie ***

21 January, 2012 | 11:12AM GMT

Hello,

On the 21 and 22 January 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee.*

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 21 and 22 January on eBay.co.uk ***

21 January, 2012 | 11:09AM GMT

Hello,

On the 21 and 22 January 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay iPhone, iPad or Android applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***New eBay Postage Label Flow begins testing***

17 January, 2012 | 12:02PM GMT

Hello,

From 17 January, a small percentage of sellers will begin using our new Postage Label flow instead of printing labels through PayPal.

We're testing the new flow carefully before making it more widely available. This faster, simpler flow will replace PayPal postage printing for eBay sellers.

Sellers will be able to select and print postage labels more easily and from more carrier partners, as well as link a PayPal account for automatic payment.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 07 and 08 January on eBay.co.uk ***

06 January, 2012 | 10:21AM GMT

Hello,

On the 07 and 08 January 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay iPhone, iPad or Android applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 07 and 08 January on eBay.ie ***

06 January, 2012 | 10:21AM GMT

Hello,

On the 07 and 08 January 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee.*

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Updated: VAT Increase Republic of Ireland 1 January 2012. Note to sellers on eBay.ie***

22 December, 2011 | 11:27AM GMT

The Value Added Tax (VAT) rate on the sales and purchases of standard goods and services in the Republic of Ireland will increase from 21% to 23% on 1 January, 2012. All Irish VAT registered businesses listing an item on eBay.ie will need to include the new rate in your selling price.

For more information on how to change your listings and your legal responsibilities view our VAT help page or go to the Irish Revenue website.

Regards,
The eBay Team


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***Original: VAT Increase Republic of Ireland 1 January 2012. Note to sellers on eBay.ie***

20 December, 2011 | 12:31PM GMT

The Value Added Tax (VAT) rate on the sales and purchases of standard goods and services in the Republic of Ireland will increase from 21% to 23% on 1 January, 2011. All Irish VAT registered businesses listing an item on eBay.ie will need to include the new rate in your selling price.

For more information on how to change your listings and your legal responsibilities view our VAT help page or go to the Irish Revenue website.

Regards,
The eBay Team


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***Updated: PayPal online postage is currently unavailable on eBay.co.uk***

25 November, 2011 | 05:00PM GMT

We have been advised by Royal Mail that this issue is now resolved, however they have indicated that there may be slight delays whilst the system returns to full capacity.

eBay sellers can now select ‘Print Label’ for their sold item from within My eBay in order to purchase and print postage labels in the normal way.

Thank you for your patience.

Regards,
The eBay Team


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***Original: PayPal online postage is currently unavailable on eBay.co.uk***

22 November, 2011 | 04:36PM GMT

Royal Mail is currently experiencing technical issues which mean that the ability to purchase and print postage labels is not available via PayPal.

Royal Mail is working to resolve these issues as quickly as possible.

In the meantime, we advise sellers not to use this facility until further notice, use alternative services from your local post office and notify your buyers if you expect a delay in being able to send items.

We will advise you when Royal Mail have resolved this issue.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 26 and 27 November on eBay.co.uk ***

25 November, 2011 | 10:00AM GMT

Hello,

On the 26 and 27 November 2011, private sellers who list up to 100 item(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay iPhone, iPad or Android applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.
For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 26 and 27 November on eBay.ie ***

25 November, 2011 | 10:00AM GMT

Hello,

On 26 and 27 November 2011, private sellers will not pay an insertion fee when they list up to 100 item(s) at a starting price of €1.50 or more in an eligible category using the auction format on eBay.ie.*

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.
For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***SquareTrade Warranties coming to eBay Electronics***

22 November, 2011 | 11:15AM GMT

Hello,

SquareTrade warranties on eBay are being launched in electronics categories. Buyers can purchase extended warranties on products purchased on eBay to help give them peace of mind when shopping.

There’s no action required from sellers.

eBay is partnering with SquareTrade to offer buyers the option to purchase warranty coverage for selected electronic purchases. SquareTrade warranties on eBay will be offered on all eligible listings, but are available only to residents of the United Kingdom.

While the eBay Buyer Protection programme will help protect buyers if there’s a problem with the purchase of an item, buyers currently are not covered if the item breaks or is accidentally damaged outside of any applicable manufacturer warranty period. By offering SquareTrade warranties on eBay, buyers can purchase extended warranties on products purchased on eBay to help give them peace of mind when shopping.

Sellers are free to continue to market and offer their own warranties, whether free or purchasable. To find out more information about the SquareTrade warranties and what this means for you visit the Seller FAQ page . You can also find out how the warranties will work for your buyers by visiting the safety centre and the Buyer FAQ page.

Not all users may see the SquareTrade warranties at eBay as we’re still testing the functionality. This feature will be visible to all users soon.

Learn more about SquareTrade here: http://www.squaretrade.com.

Regards,
The eBay Team


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***Updated: Technical Difficulties with Images now resolved.***

21 November, 2011 | 10:54AM GMT

Hello,

The technical difficulties that members may have experienced with images last week have now been resolved.

Thank you again for your patience while we worked to resolve the problem.

Regards,
The eBay Team


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***Original: Technical Difficulties with Images ***

18 November, 2011 | 09:29AM GMT

Hello,

Some images may be loading slowly on the View Item Page and some gallery images are taking longer than normal to appear in search results. Images may also upload slowly in the Sell Your Item form. If the image does not upload on the first attempt please try again. We are aware of this issue and working to resolve this as quickly as possible. Thank you for your patience.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 12 and 13 November on eBay.ie ***

11 November, 2011 | 10:22AM GMT

Hello,

On 12 and 13 November 2011, private sellers will not pay an insertion fee when they list up to 100 item(s) at a starting price of €1.50 or more in an eligible category using the auction format on eBay.ie. *

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 12 and 13 November on eBay.co.uk ***

11 November, 2011 | 10:00AM GMT

Hello,

On the 12 and 13  November 2011, private sellers who list up to 100 item(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay iPhone, iPad or Android applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Listing an Apple iPhone 4S on eBay.ie and eBay.co.uk***

10 November, 2011 | 01:49PM GMT

Guidelines are now in place to help meet buyer demand for the Apple iPhone 4S while also promoting eBay sellers who deliver excellent customer service. 

Apple iPhone 4S sales

As the Apple iPhone 4S is now available to the public, from November 10 most sellers will be allowed to list an Apple iPhone 4S with limitations: 

  • Apple-authorised resellers will be allowed to list an unlimited number of Apple iPhone 4S per week.
  • eBay Top-rated sellers will be allowed to list up to 8 Apple iPhone 4Ss per week.
  • Sellers who have sold at least 5 items in Mobile & Smart Phones category in the last 90 days will be allowed to list up to 8 Apple iPhone 4Ss per week. 
  • All sellers meeting minimum performance standards for the UK and Ireland will be allowed to list up to 4 Apple iPhone 4Ss per week.

Sellers who are having difficulty meeting performance expectations during the Apple iPhone 4S launch period may see a reduction in the number of Apple iPhone 4Ss allowed to be sold per week. 


Apple iPhone 4S domain name and email address sales

Sellers offering Apple iPhone 4S-related domain names or email addresses for sale on eBay will be allowed up to 4 listings per week.
As always, any selling activity that appears to mislead buyers regarding the authenticity of the item may result in limitations to selling activity, including account suspension.

Regards,
The eBay Team


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***Parts compatibility now available in all relevant Vehicle Parts & Accessories categories***

01 November, 2011 | 10:00AM GMT

Hello,

A few days ago we announced that parts compatibility (sometimes known as ‘fitment’) is available on eBay.co.uk in some categories.

From 01 November 2011 parts compatibility will be available in all the Vehicle Parts & Accessories categories for which it’s relevant:

Car Parts
Car Tuning and Styling
Car Wheels, Tyres and Trims

For the full list of the categories in which you can use parts compatibility, read the Seller News announcement: Vehicles Parts & Accessories – 1 listing for all compatible cars

Parts compatibility allows sellers to show all the cars that are compatible with a part or accessory in a single listing, helping to save time and money and giving buyers an easy way to find the right parts for their vehicle.

When you assign compatible cars to your listing, buyers will be able to find the parts they’re looking for more quickly, knowing that they’re buying a part that fits their model. This should help result in fewer queries and returns. You can choose compatible cars from a Master Vehicle List (MVL) of more than 16,000 models.

Want to know more? eBay’s Seller News August 2011 details the seller benefits, enabled categories, and listing tool availability. The help page ‘Selling parts that fit specific vehicles includes a download link for the Master Vehicle List (MVL) and information about how to create and modify listings using the MVL.

Regards,

The eBay Team


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***Free Gallery Plus and Insertion Fee Change in the Motors category on eBay.ie***

31 October, 2011 | 09:15AM GMT

Hello,

This is a reminder announcement that from 1st November 2011 there will be a few price changes to private sellers listing in the Cars, Motorcycles and Vehicles category.

  • Gallery Plus will become FREE
  • The Insertion Fee for both Auction and Fixed Price (Buy It Now) listings will be changed from €9,00 to €12,00.

The fee changes are for private sellers only.

Regards

The eBay.ie team


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***Free Gallery Plus and Insertion Fee Change in the Motors category on eBay.co.uk***

31 October, 2011 | 09:05AM GMT

Hello,

This is a reminder announcement that from 1st November 2011 there will be a few price changes to private sellers listing in the Cars, Motorcycles and Vehicles category.

  • Gallery Plus will become FREE from its current £2.00 fee
  • The Insertion Fee for both Auction and Fixed Price (Buy It Now) listings will be changed from £8.00 to £10.00.

The fee changes are for private sellers only.

Regards

The eBay.co.uk team


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***Zero Insertion Fee for 100 listings on 29 and 30 October on eBay.ie ***

28 October, 2011 | 10:05AM BST

Hello,

On 29 and 30 October 2011, private sellers will not pay an insertion fee when they list up to 100 item(s) at a starting price of €1.50 or more in an eligible category using the auction format on eBay.ie. *

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 29 and 30 October on eBay.co.uk ***

28 October, 2011 | 10:00AM BST

Hello,

On 29 and 30 October 2011, private sellers will not pay an insertion fee when they list up to 100 item(s) at a starting price of £1.00 or more in an eligible category using the auction format on eBay.co.uk.*

Items are eligible for this promotion if they are listed with the eBay iPhone, iPad or Android applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***SHARE YOUR WISH LIST AND BE MERRY THIS CHRISTMAS ***

26 October, 2011 | 08:55AM BST

Hello,

At the end of October, eBay will launch a sharable wish list on eBay.co.uk and eBay.ie so you can easily let friends and family know what gifts are on your mind this holiday season.

Create. Customise. Share.

  • Create: Adding an item to your eBay wish list is simple. Once you find the item you want, click ‘Add to wish list’ on the View Item or Product Detail Page.
  • Customise:  Customise your wish list page with your choice of theme, such as holiday, birthday, or anniversary
  • Share: Share your personalised eBay wish list with others through email or Facebook. 

Regards,

The eBay Team


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***Listing Policy: Mencap’s Little Noise Sessions concert tickets***

21 October, 2011 | 02:35PM BST

Hello,

Tickets for Mencap’s Little Noise Sessions are currently on sale. Proceeds from the tickets will enable the charity to support people with a learning disability to live their lives as they choose.

We have been working with the charity to support their fundraising for the event. Because tickets are limited, we expect some will be offered for sale on eBay. To ensure the charity benefits from these sales, we will apply the following conditions to the listings:

  • At least 20% of the final sale price for any tickets to Mencap’s Little Noise Sessions from the 22-27 November 2011 must be donated to Mencap through the eBay for Charity programme
  • One-day and three-day listings will not be allowed.

To make sure you can support the charity when you list the item, click ’Save as Favourite’ button on Mencap’s page on eBay.

Thanks for your understanding and for your support of this cause.

Best regards,

The eBay for Charity team


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***Parts compatibility now available in first Vehicle Parts & Accessories categories***

20 October, 2011 | 10:00AM BST

Hello,

As already announced during the summer Parts Compatibility (Fitment) will be available on eBay .co.uk in most Vehicle Parts & Accessories categories.

From 20 October 2011 the following early release categories will support the parts compatibility functionality:

Headlight Assemblies
Performance Brake Parts
Performance Suspension Parts

Parts compatibility allows sellers to show all the cars that are compatible with a part or accessory in a single listing, helping to save time and money and giving buyers an easy way to find the right parts for their vehicle.

When you assign compatible cars to your listing, buyers will find the parts they’re looking for more quickly, knowing that they’re buying a part that should fit their model. This should help result in fewer queries and returns. You can choose compatible cars from a Master Vehicle List (MVL) of more than 16,000 models.

The full parts compatibility launch is currently planned for 31 October 2011. In the near future we will update you separately about the full launch.

Want to know more? eBay’s Seller News August 2011 details the seller benefits, enabled categories, and listing tool availability. The help page ‘Selling parts that fit specific vehicles includes a download link for the Master Vehicle List (MVL) and information about how to create and modify listings using the MVL.

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 15th and 16th October on eBay.ie ***

14 October, 2011 | 09:15AM BST

Hello,

We’re pleased to announce that on the 15th and 16th October 2011, private sellers who list up to 100 item(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items will only be eligible for this promotion if they are listed with the eBay, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 15th and 16th October on eBay.co.uk***

14 October, 2011 | 09:10AM BST

Hello,

We’re pleased to announce that on the 15th and 16th October 2011, private sellers who list up to 100 item(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items will only be eligible for this promotion if they are listed with the eBay iPhone, iPad or Android applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Buyer registration redesigns on eBay.co.uk***

13 October, 2011 | 08:55AM BST

Hello,

From 13 October  we will be testing an updated buyer registration design for a couple of weeks. New features include auto-suggest for suitable, untaken user IDs and a password strength indicator to help protect your account. Depending on how the test goes, we may make this a permanent change. 

Regards,
The eBay Team


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***eBay shopping basket ready for launch ***

10 October, 2011 | 09:55AM BST

After extensive testing and feedback from both buyers and sellers, we’re very happy to announce the full launch of the eBay shopping basket.

Buyers tell us that they like the ability to browse, add items to their basket from various sellers and pay in one transaction. It’s a standard ecommerce practice that they’re familiar with. Find out how to use the new shopping basket

For sellers, this faster, easier way to shop can help them sell additional products with buyers placing bigger orders. The shopping basket can also help reduce the number of unpaid items as buyers have to check out and pay before they can buy a fixed price item.

The shopping basket will launch across eBay.co.uk over the month of October and you don’t need to do anything now to prepare for it. As we roll out the shopping basket experience, you’ll see the ‘Add to basket’ button appear on the View Item page as an alternative option to Buy it now.

Check out the eBay SellerSphere for more information about the new eBay shopping basket including a video interview with the team and read our frequently asked questions help page.

The eBay team


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***Shop Sellers: Best Match and larger images come to eBay shops***

06 October, 2011 | 02:25PM BST

Hello,

When buyers visit your eBay Shop, they can now sort their search results by Best Match to see the items that are most relevant to them.

During the week of November 7, Best Match will be the default sort order in eBay Shops. If you’ve previously set a preferred sort order for your shop, it won’t be changed to Best Match automatically, but we highly recommend that you change it yourself before the busy Christmas shopping season.  To choose a different default sort order, go to ‘Manage My Shop’, click ‘Display Settings’ and change your ‘Item Display Settings’.

Also, when shopping in a seller’s shop and viewing the results in ‘List View’, image size will be the default image size as on the rest of the site: 140x140 pixels

Both changes will bring to our buyers a more satisfying experience in shops and they’ll be more likely to make a purchase.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 1st and 2nd October on eBay.ie ***

30 September, 2011 | 10:05AM BST

We’re pleased to announce that on the 1st and 2nd October 2011, private sellers who list up to 100 item(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items will only be eligible for this promotion if they are listed with the eBay, Quick sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 1st and 2nd October on eBay.co.uk ***

30 September, 2011 | 09:55AM BST

We’re pleased to announce that on the 1st and 2nd October 2011, private sellers who list up to 100 item(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items will only be eligible for this promotion if they are listed with the eBay iPhone, iPad or Android applications, Quick sell or Advanced Sell (Sell Your Item) forms. Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***IE C2C Motors – Free Gallery Plus and Insertion Fee Change***

30 September, 2011 | 09:05AM BST

Hello,

On 1 November 2011 there will be price changes applicable to private sellers listing in the Cars, Motorcycles and Vehicles category.

•             Gallery Plus will become FREE
•             The Insertion Fee for both auction-style and fixed Price (Buy It Now) listings will be changed from €9,00 to €12,00.

The fee changes announced today are for private sellers only.

Regards,
The eBay.ie team


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***UK C2C Motors – Free Gallery Plus and Insertion Fee Change***

30 September, 2011 | 08:55AM BST

UK C2C Motors – Free Gallery Plus and Insertion Fee Change

Hello,

On 1 November 2011 there will be price changes applicable to private sellers listing in the Cars, Motorcycles and Vehicles category.

  • Gallery Plus will be FREE (current fee: £2.00)
  • The insertion fee for both auction-style and fixed price (Buy it now) listings will be changed from £8.00 to £10.00.

The fee changes announced today apply to private sellers only.

Regards
The eBay.co.uk team


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***Now available: a new way to shop for Apple laptops and desktops, iPads, TVs, routers, and more.***

29 September, 2011 | 05:00PM BST

Hello,

Instantly find great deals on Apple iPads, laptops, TVs, camcorders, camera flashes, routers, and more with eBay’s exciting new way to shop. Browse or search for one of these products to see the listings available on one handy page. From that same page:

  • See product features and comparisons
  • Read customer and editor reviews.
  • Check the value box at the top for great values from eBay Top-rated sellers
  • Get easy access to the lowest-priced items available for bidding or immediate purchase, and  by  any condition—new, refurbished, and more. 

Sellers: To enable this new shopping experience, listing with the eBay catalogue is now required for Apple laptops, and iPads; TVs, routers, printers, monitors, camcorders, and camera flashes whenever there’s a product match.

eBay Top-rated sellers: Make sure your listings are priced competitively and in fixed price format to be eligible for the value box.

Learn more about what the new shopping experience means for sellers and how to list with the eBay catalogue.

Regards,

The eBay Team


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***Updated: New features added to my eBay.co.uk***

23 September, 2011 | 05:21PM BST

Hello,

Following on from the announcement below we’d like to confirm that as part of these updates we will be adding the recently purchased items module back to the My eBay summary page for all members. We are reintroducing this as a result of feedback from members and you will see this module return as the changes are rolled to all members.

Regards,
The eBay Team


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***Original: New features added to my eBay.co.uk***

22 September, 2011 | 01:55PM BST

Hello,

In July we added new features to My eBay and announced that additional enhancements would be coming later in the summer. Based on member feedback, we plan to introduce the following features shortly. These will be available to a small proportion of members before being made available to everyone over the coming weeks.

Visual updates

  • Larger, easier to view, image sizes with clear indicators for items which have been outbid, are ending soon, is the last one, is pending Best Offer, or has a Second Chance Offer.
  • An updated design that includes clearer controls for customizing My eBay, including moving modules up and down or changing module colours.
  • Modules without activity will no longer be displayed, thereby reducing clutter.

New areas to help you manage your activity

  • Ability to ’hide‘ an item in the Bidding module if you’ve been outbid and the price has now surpassed your desired amount.  You can still see all items you’re bidding on by clicking the ’All items‘ toggle in the Bidding container.

Managing My eBay more efficiently

  • Messaging in Saved Sellers and Saved Searches notifying you when there are no items for a particular seller or search, so you don’t have to click through to see zero results.
  • Recommendations for items that you bid on but ’Didn’t Win‘ to help you find the next great deal.

Regards,
The eBay Team


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***Updated: Site Issues: Items not marked as Paid in My eBay/Selling Manager: RESOLVED***

16 September, 2011 | 02:23PM BST

We would like to inform members that this issue is now fully resolved and all transactions are visible in your bought and sold items.

If your account has been adversely affected by this issue please contact eBay customer service who will examine this matter for you.

Once again apologies for this issue.

Regards,
The eBay Team


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***Original: Site Issues: Items not marked as Paid in My eBay/Selling Manager***

08 September, 2011 | 12:19PM BST

We would like to let Sellers know that we are aware that some items that have been paid through PayPal are not being correctly updated as paid in My eBay and that old/purchased site emails are also not being received.

This issue has been escalated to our highest priority level in recent days and we have found the cause of the issue and measures are already underway to resolve it. We are also looking at ways to recover the transactions that are impacted.

Please accept our apologies for the disruption and ongoing inconvenience caused by the problem. We will update this post with any further news as it becomes available.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 17th and 18th September on eBay.co.uk ***

16 September, 2011 | 10:55AM BST

Hello,

On 17th  and 18th  September 2011, private sellers who list up to 100 items at a starting price of £1.00 or more in an eligible category using the auction format on eBay.co.uk will not pay an insertion fee*.

Items will only be eligible for this promotion if they are listed using the eBay  iPhone, iP ad or Android applications, or Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply  

Regards,
The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings on 17th and 18th September on eBay.ie ***

16 September, 2011 | 10:55AM BST

Hello,

On 17th  and 18th  September 2011, private sellers who list up to 100 items at a starting price of €1.50 or more in an eligible category using the auction format on eBay.co.uk will not pay an insertion fee*.

Items will only be eligible for this promotion if they are listed using the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply  

Regards,
The eBay.ie Team


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***Listing Policy: BBC Children in Need Rocks Manchester Concert***

15 September, 2011 | 11:56AM BST

BBC Children in Need will be organising a major charity concert, 'BBC Children in Need Rocks Manchester' on 17 November with a number of artists including Gary Barlow, Coldplay, Ed Sheeran, JLS, Elbow, N Dubz, Hugh Laurie, Snow Patrol, Michael Buble and Lady Gaga.  Tickets go on sale on Friday 16 September.

We have been working with the event organisers to support their fundraising from the event. Because tickets are limited, we expect some will be offered for sale on eBay. To ensure the charity benefits from these sales, we will apply the following conditions to the listings:

  • At least 20% of the final sale price for any tickets to this event must be donated to BBC Children in Need through the eBay for Charity programme.
  • One-day and three-day listings will not be allowed.

To make sure you can support BBC Children in Need when you list the item, click ‘Save as Favourite’ on Children in Need's page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,
The eBay Team


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***Updated: Zero Insertion Fees for 100 listings on 3rd and 4th September on eBay.ie ***

15 September, 2011 | 11:01AM BST

Hello,

Please note that in the terms and conditions of this promotion, eBay.ie inadvertently advised that listing in 2 categories will receive zero insertion fees for both categories, when this is actually an excluded condition.

As a result, those who listed in 2 categories may have been charged for the second category.

These charges will therefore be credited to sellers that have been affected.

Terms and conditions in future promotions will reflect that this is an excluded condition, i.e. listing in the first category will receive zero insertion fee, listing in a second category will be charged.

Regards,
The eBay.ie Team


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***Original: Zero Insertion Fees for 100 listings on 3rd and 4th September on eBay.ie ***

02 September, 2011 | 10:09AM BST

Hello,

We’re pleased to announce that on the 3rd and 4th September 2011, private sellers who list up to 100 item(s) at a starting price of €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items will only be eligible for this promotion if they are listed with the Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded.

Please note that all other selling fees will still apply.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Updated: Zero Insertion Fees for 100 listings on 3rd and 4th September on eBay.co.uk ***

15 September, 2011 | 11:01AM BST

Hello,

Please note that in the terms and conditions of this promotion, eBay.co.uk inadvertently advised that listing in 2 categories will receive zero insertion fees for both categories, when this is actually an excluded condition.

As a result, those who listed in 2 categories may have been charged for the second category.

These charges will therefore be credited to sellers that have been affected.

Terms and conditions in future promotions will reflect that this is an excluded condition, i.e. listing in the first category will receive zero insertion fee, listing in a second category will be charged.

Regards,
The eBay Team


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***Original: Zero Insertion Fees for 100 listings on 3rd and 4th September on eBay.co.uk ***

02 September, 2011 | 10:09AM BST

Hello,

We’re pleased to announce that on the 3rd and 4th September 2011, private sellers who list up to 100 item(s) at a starting price of £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items will only be eligible for this promotion if they are listed with the Quick sell or Advanced sell (Sell Your Item) forms, or the eBay iPhone, iPad or Android applications. Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded.

Please note that all other selling fees will still apply.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply  

Regards,
The eBay Team


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***Enhanced search, expanded functionality coming to Messages in My eBay.co.uk in late 2011. Act now to save older and archived messages ***

05 September, 2011 | 11:50AM BST

Hello,

Over the next couple of months, we’ll be making changes to improve the Messages system within My eBay. Once complete, you’ll enjoy enhanced search functionality, a new auto-archive function for easy email organization and more.

Take action: Because most users don’t look at emails older than six months, and the additional capacity gained by removing older messages will help the Messages system run faster, we will be reducing the length of time emails can be stored in your Messages folders from one year to six months.

On September 12, we will begin the process of removing  emails older than six months from your inbox and folders. This includes messages that you have saved in an Archive folder. You will not be able to retrieve these emails once they are deleted. If you want to save messages older than six months, you can either:

Be sure to save or forward your messages before September 12. Once implemented, we hope you find these improvements to the Messages system make member-to-member communications on eBay even better.

Regards,
The eBay.co.uk Team


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***Enhanced search, expanded functionality coming to Messages in My eBay.ie in late 2011. Act now to save older and archived messages ***

05 September, 2011 | 11:50AM BST

Hello,

Over the next couple of months, we’ll be making changes to improve the Messages system within My eBay. Once complete, you’ll enjoy enhanced search functionality, a new auto-archive function for easy email organization and more.

Take action: Because most users don’t look at emails older than six months, and the additional capacity gained by removing older messages will help the Messages system run faster, we will be reducing the length of time emails can be stored in your Messages folders from one year to six months.

On September 12, we will begin the process of removing  emails older than six months from your inbox and folders. This includes messages that you have saved in an Archive folder. You will not be able to retrieve these emails once they are deleted. If you want to save messages older than six months, you can either:

Be sure to save or forward your messages before September 12. Once implemented, we hope you find these improvements to the Messages system make member-to-member communications on eBay even better.

Regards,
The eBay.ie Team


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*** eBay for Charity : eBay users respond generously to East Africa crisis***

01 September, 2011 | 08:58AM BST

Hello,

eBay users are giving generously in response to the crisis in East Africa, and have already raised over £238,000. More than 110,051 buyers have made donations through eBay Checkout, and sellers have created over 26,387 listings to support participating charities.

Suzanne Jeffrey, from Oxfam, said:
"Thanks to the thousands of eBay users who so generously donated towards the devastating emergency in East Africa, Oxfam is able to provide urgently needed clean water and food for families. An estimated 12 million people are reported to be affected by severe drought. The generosity of eBay users means that Oxfam can respond swiftly, so more lives are being saved sooner."

As reported by the Disasters Emergency Committee (DEC), which unites 14 leading UK aid charities, the East Africa crisis left millions of people in desperate need of food, water and emergency healthcare. Hundreds of thousands are fleeing Somalia, where parts of the country are afflicted by famine.

UK charities are scaling up their operations to help those affected. You can read a selection of their updates on the DEC’s case studies page.

If you would like to help, simply:

  1. Make the DEC appeal a favourite charity, and add a donation when you pay for an item through eBay Checkout using PayPal.
  2. Buy or sell items to support relevant charities on the eBay for Charity campaign page.
  3. Make a PayPal donation to any of the charities working in East Africa.

Regards,
The eBay Team


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***Electronics: Listing with a matching product extended to more categories on eBay.co.uk and eBay.ie***

25 August, 2011 | 05:22PM BST

We already mandate the use of catalogues in a number of categories. Since 23/08 the mandate has been extended to the following categories:

    • Televisions
    • In Computers:
      • iPads, Tablets & eReaders
      • Apple Laptops
      • Apple Desktops
      • Printers
      • Routers
      • Hard Drives
      • Monitors

We will start reporting items that are not compliant of this mandate, and listings may be taken down if a seller receives several warnings.

More information for catalogue adoption can be found in the PDF-Tutorial.

Regards,

The eBay Team


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***Important seller news - get ready for upcoming changes on eBay.co.uk***

22 August, 2011 | 12:27PM BST

 

Here’s a reminder of the changes we announced in July which are going live soon. Read through the list below to see what you need to do, and when.

Update

Progress / Estimated launch date

Vehicle Parts & Accessories: 1 listing for all compatible cars

From mid-October

(View the downloadable Master Vehicle List (MVL) now)

Electronics: list using eBay catalogues in more categories

23 August

Category and item specifics changes: update your listings to help increase sales

Week beginning 22 August

Giving you space to write better item titles

September

Increased stability for eBay Top-rated sellers

20 October

eBay Buyer Protection cases: incentive for early resolution

31 August

Changes to international postage options to reduce buyer questions

Late August

Regards,
The eBay.co.uk Team


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***Important seller news - get ready for upcoming changes on eBay.ie***

22 August, 2011 | 12:27PM BST

Here's a reminder of the changes we announced in July which are going live soon. Read through the list below to see what you need to do, and when.

Update

Progress / Estimated launch date

Electronics: list using eBay catalogues in more categories

23 August

Category and item specifics changes: update your listings to help increase sales

Week beginning 22 August

Giving you space to write better item titles

September

Increased stability for eBay Top-rated sellers

20 October

Streamlining after-sales emails

Late August / Mid September

Add tracking information to reduce buyer questions

Late August

Regards,
The eBay.ie Team


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***Updated: Reminder: Mobile Phone Category Changes on eBay.co.uk***

19 August, 2011 | 12:49PM BST

Hello,

We’d like to remind sellers that the category and associated fee changes mentioned in the announcement below will be effective on eBay.co.uk from Monday 22nd August. Please refer to the post below for more details.

Regards
The eBay.co.uk team


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***Original: Mobile Phone Category Changes on eBay.co.uk***

03 August, 2011 | 11:13AM BST

Category Changes
From Monday 22nd August 2011, the category ‘Mobile Phones without Contract’ will be renamed ‘Mobile and Smart Phones’.

In addition to this, the categories ‘Mobile Phones with Contract’ and ‘Pay as You Go Phones’ will be removed as separate categories and will be combined into the newly named category ‘Mobile and Smart Phones’.

Fee Changes
All current listings which were previously created in the ‘Mobile Phones with Contract’ and ‘Pay as You Go Phones’ categories will be moved into the new category ‘Mobile and Smart Phones’ on 22nd August 2011. You will pay the same fees on these current listings as before the category changes.

Listings created after the removal of these two categories on 22 August 2011, and renewed listings (including GTC renewals) will have the new pricing and fees for the ‘Mobile and Smart Phones’ category applied to them.  The ‘Mobile and Smart Phones’ category will have the same pricing as ‘Mobile and Home Phones’ category, which has an insertion fee and final value fee.  This means that fees will decrease in some cases, but will increase for others.

Private Sellers, please see details of the fees for ‘Mobile and Home Phones’ (under ‘All Categories’) that will apply to listings in the ‘Mobile and Smart Phone’ category after 22 August 2011.

Business Sellers, please see details of the fees for ‘Mobile and Home Phones’ fees (under ‘All Categories’) that will apply to listings in the ‘Mobile and Smart Phone’ category after 22 August 2011.

Regards
The eBay.co.uk team


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***Updated: Reminder: Mobile Phone Category Changes on eBay.ie***

19 August, 2011 | 12:49PM BST

Hello,

We’d like to remind sellers that the category and associated fee changes mentioned in the announcement below will be effective on eBay.ie from Monday 22nd August. Please refer to the post below for more details.

Regards
The eBay.ie team


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***Original: Mobile Phone Category Changes on eBay.ie***

03 August, 2011 | 11:13AM BST

Category Changes
From Monday 22nd August 2011, the category ‘Mobile Phones without Contract’ will be renamed ‘Mobile and Smart Phones’.

In addition to this, the categories ‘Mobile Phones with Contract’ and ‘Pay as You Go Phones’ will be removed as separate categories and will be combined into the newly named category ‘Mobile and Smart Phones’.

Fee Changes
All current listings which were previously created in the ‘Mobile Phones with Contract’ and ‘Pay as You Go Phones’ categories will be moved into the new category ‘Mobile and Smart Phones’ on 22nd August 2011. You will pay the same fees on these current listings as before the category changes.

Listings created after the removal of these two categories on 22 August 2011, and renewed listings (including GTC renewals) will have the new pricing and fees for the ‘Mobile and Smart Phones’ category applied to them.  The ‘Mobile and Smart Phones’ category will have the same pricing as ‘Mobile and Home Phones’ category, which has an insertion fee and final value fee.  This means that fees will decrease in some case, but will increase for others.

Please see details of the fees for ‘Mobile and Home Phones’ (under ‘All Categories’) that will apply to listings in the ‘Mobile and Smart Phone’ category after 22 August 2011.

Regards
The eBay.ie team


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***Zero Insertion Fee on 20th and 21st August on eBay.ie***

19 August, 2011 | 09:40AM BST

On 20th and 21st August, private sellers will not pay an insertion fee* when they list items at any starting price in an eligible category using the auction format on eBay.ie.

Sellers whose accounts meet eBay’s minimum seller performance standards are eligible for this promotion.

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded. All other eBay selling fees apply.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


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***Zero Insertion Fee on 20th and 21st August on eBay.co.uk***

19 August, 2011 | 09:25AM BST

On 20th and 21st August, private sellers will not pay an insertion fee* when they list items at any starting price in an eligible category using the auction format on eBay.co.uk.

Sellers whose accounts meet eBay’s minimum seller performance standards are eligible for this promotion.

Items are eligible for this promotion if they are listed with the eBay iPhone application, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Sales Manager Pro, are excluded. All other eBay selling fees apply.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


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***PayPal system maintenance 19 August on eBay.co.uk and eBay.ie***

18 August, 2011 | 10:00AM BST

Hello,

PayPal will be performing system maintenance on 19 August from 7.00 am until 7.30 am. During this time you may receive error messages that prevent you from completing eBay checkout or paying for eBay items. Once the maintenance is complete you will be able to process your payment.

Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay team


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***Site test: new functionality in search results pages***

17 August, 2011 | 10:00AM BST

From 18 August 2011, we’ll be testing enhanced versions of the search results pages on a limited number of visitors.

For any item of interest, a user can click anywhere within the listing (except on the item title or image) and bring up a large panel on the right of the page that contains added details like: a bigger picture, more pictures (if the seller has provided them), condition, item specifics, seller feedback, item location, returns information and an option to view the item’s description in another panel. In one of the versions, where the search results page itself contains all the ‘must see’ information on an item, buyers can even choose to buy from the search results page if they like what they see.

This test will run for several weeks and we’d love to get your feedback on these improvements. You can send comments via a link provided directly on the top of the preview pane.

Depending on the feedback and results, we may consider making this a permanent change to the search results pages.

Regards,
The eBay Team


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*******UK BUSINESS SELLERS’ RETURNS POLICY – OFT ADVICE*******

11 August, 2011 | 10:31AM BST

N.B. the advice below does not apply to private sellers – only to UK business sellers. 

Trading Standards have asked us to bring to business sellers’ attention sections 3.41 to 3.44 of the following OFT advice on consumers’ right of return under the Distance Selling Regulations (DSRs).  They note that many business sellers use language in their returns policy such as “do not accept returns due to hygiene” and “no returns due to hygiene”.  

However, the OFT advice states that while a business may require that a consumer does not break a hygiene seal on an item, and consumers have a duty under the DSRs to take reasonable care of the goods throughout the cancellation period, the definition of “reasonable care” depends on a number of factors: “It may be reasonable for the supplier to stipulate what they consider to be reasonable care, such as not removing hygiene seals on garments or only trying out shoes indoors. But these stipulations cannot restrict a consumer’s reasonable opportunity to inspect and assess the product. Consumers have the right to cancel even if they fail to take reasonable care of the goods; however the DSRs do give suppliers a right of action against consumers for breach of the statutory duty to take reasonable care.”

Regards
The eBay Team


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***Important seller news: get ready for upcoming changes on eBay.ie***

10 August, 2011 | 04:15PM BST

Here’s a reminder of the updates we announced in July which are going live soon. Read through the list below to see what you need to do, and when.

Electronics: list using eBay catalogues in more categories
From 23 August 2011, we’re increasing the number of Electronics categories in which you should list your items with matching products from an eBay catalogue.       

Category and item specifics changes: update your listings to help increase sales
In the week beginning 22 August 2011, we’re introducing changes to help make it easier and quicker for buyers to find your items, helping you to increase sales.      

Streamlining after-sales emails
From late August, we’re making it easier to manage emails sent to buyers after a transaction, keeping them better informed and helping you to save time.               

Giving you space to write better item titles
In September, the number of characters available for your item title will increase from 55 to 80 characters.         

Add tracking information to reduce buyer questions
From late August 2011, we’re making changes relating to postage options to help reduce unnecessary buyer questions.

Regards,

The eBay.ie Team


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***Important seller news: get ready for upcoming changes on eBay.co.uk***

10 August, 2011 | 04:15PM BST

Hello,

Here’s a reminder of the updates we announced in July which are going live soon. Read through the list below to see what you need to do, and when.

Electronics: list using eBay catalogues in more categories
From 23 August 2011, we’re increasing the number of Electronics categories in which you should list your items with matching products from an eBay catalogue.

Vehicles Parts and Accessories: 1 listing for all compatible cars
From mid October 2011, you’ll be able to show all the cars that are compatible with your item in one listing.

Category and item specifics changes: update your listings to help increase sales
In the week beginning 22 August 2011, we’re introducing changes to help make it easier and quicker for buyers to find your items, helping you to increase sales.

Rewarding top quality service: Increased stability for eBay Top-rated sellers
From 20 October, we’ll be introducing greater stability for eBay Top-rated sellers. eBay Top-rated sellers will get a grace period to bring their performance back up to standard without losing their status and benefits if they fall to Above Standard.

eBay Buyer Protection cases: incentive for early resolution
From 31 August 2011, if a buyer opens an eBay Buyer Protection case without first contacting you via My eBay messages and you resolve it to the buyer’s satisfaction, within 3 working days, the case may be excluded from your seller performance evaluation.

We’re also reducing the time before a buyer can refer a case to eBay from 10 to 8 calendar days. Many cases are already resolved within 8 calendar days and this change should not affect the majority of sellers.

Giving you space to write better item titles
In September, the number of characters available for your item title will increase from 55 to 80 characters.

Specify postage costs to US, Canada and Australia
From late August 2011, if you specify the postage costs to the US, Canada and Australia, you may appear in the standard search results of those countries’ eBay sites, helping you to reach millions more international customers.

Regards,

The eBay Team


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***Updated: Issues with Feedback***

02 August, 2011 | 05:08PM BST

Hello,

We'd like to let you know the issue has now been resolved and no new transactions should be affected. There may be a slight delay in being able to leave feedback older transactions, this will be resolved shortly.

Regards

The eBay Team


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***Original: Issues with Feedback***

02 August, 2011 | 04:55PM BST

Hello,

We are aware of ongoing issues regarding feedback at this time. Members are unable to leave feedback being told the item does not exist or feedback has already been left.

This issue is being investigated and we will inform you when it is resolved.

Thank you for your patience.

The eBay Team


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***New My eBay features make shopping and selling on eBay.ie even easier***

29 July, 2011 | 12:01PM BST

Hello,

New features will shortly be available in My eBay that can help you manage your purchase history, payment and postage activity and watched items more easily.

See up to 3 years worth of purchases. Whether you need to keep an eye on local and international purchases, identify sellers you want to buy from again, or retrieve information for tax purposes, you’ll be able to see all your purchases on eBay going back 3 years. To view, click “Purchase History” on the left in My eBay and select the purchase history period.  If you like to use your purchase history page as a working area (for example, removing items after you’ve received them and left feedback), you’ll be able to hide items.

Removal of Selling modules from the ‘My eBay Summary’ page.  By default, this page is set up with a buyer view by default. This will help to facilitate the buying process, resulting in more sales, which is good for both buyers and sellers. If you like to see the items you’re selling or have sold, on the ‘Summary’ page, you can add these modules by clicking the ‘Page Options’ link at the top of the ‘Summary’ page. If you prefer not to see a large number of items on the ‘Summary’page, you may want to change your landing page to ‘All selling’ view. (Please note that Selling Manager subscribers will automatically go to a selling-only summary page called Selling Manager Summary.) The landing page is the first page you go to when you click the ’My eBay’. It’s easy to change this setting: Click the ’change‘ link at the top of your My eBay Summary page. It’s next to the text that says ’My eBay landing page is set to…’

Sort lists by most-recently added. If you like creating lists in My eBay (such as a ’Watched Items‘ list or a ’Shoes‘ list), you’ll b able to sort them by most-recently added item within ’Watch List & Other Lists‘ in My eBay. It’s the easy way to view and compare your latest finds.

My eBay will continue to change throughout the summer. Buyers will soon see bigger pictures on the My eBay buying pages and will notice improvements to lists, including better access to the watch list and other lists that you can create.

Regards,
The eBay.ie team


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***Free listing day on 30 and 31 July on eBay.co.uk ***

29 July, 2011 | 10:32AM BST

Hello,

We’re pleased to announce that on the 30 and 31 July, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with the eBay iPhone application, Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


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***Free listing day on 30 and 31 July on eBay.ie ***

29 July, 2011 | 10:32AM BST

Hello,

We’re pleased to announce that on the 30 and 31 July, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.ie will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay's minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


Link to this announcement | Back to top
*** Update on Advertising placement test on the View Item Page UK ***

27 July, 2011 | 01:47PM BST

Hello,

Further to our announcement of showing graphical ads on view item pages from private sellers that do not pay an insertion fee, we wanted to let you know that this will now apply to all private sellers listings.

Regards,
The eBay team


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***eBay for Charity : Disasters Emergency Committee’s East Africa donation appeal***

25 July, 2011 | 11:50AM BST

Hello,

Over 10 million people are currently at risk in East Africa due to conflict and, in some areas, the worst drought in 60 years. 

Leading UK aid agencies have launched a major appeal through the Disasters Emergency Committee (DEC) for donations to help those affected.

The DEC East Africa Crisis Appeal will support work in the affected areas of Kenya, Ethiopia, Somalia and South Sudan.  Your donation will help to provide life saving aid such as food, water, care for malnourished children and medical treatment.

Since the appeal began, many thousands of eBay users have pledged donations through eBay for Charity, and have already raised over £80,000.

To help, simply:

 1.    Make the DEC appeal a favourite charity, and add a donation when you pay for an item through eBay Checkout using PayPal.

 2.    Buy and sell items to benefit the DEC appeal using eBay for Charity.

 3.    Donate to the DEC appeal using your credit or debit card, or via PayPal using the ‘Donate now’ tab on the DEC’s eBay for Charity page.

Please note that 100% of your donations will go to the DEC appeal, as eBay is covering all of MissionFish's collection and processing costs for this appeal.

Regards,
The eBay Team


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***Reminder : item specifics required in Fashion on eBay.co.uk***

22 July, 2011 | 11:43AM BST

Hello,

As announced early July 2011, new and revised listings in Clothing, Shoes & Accessories must include item specifics on brand and size. This is effective from yesterday. The exact item specifics may vary by category and listings without these specifics will be blocked.

Today, more and more buyers search using key details such as size, brand, condition and type. Using item specifics will help you to increase the visibility of your listings in search results, and potentially increase your sales.

Learn more about new item specifics in Clothes, shoes and accessories

Learn more about the sub-categories have been structured in Clothes, shoes and accessories

Regards,
The eBay Team


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***Reminder : item specifics required in Fashion on eBay.ie***

22 July, 2011 | 11:43AM BST

Hello,

As announced early July 2011, new and revised listings in Clothing, Shoes & Accessories must include item specifics on brand and size. This is effective from yesterday. The exact item specifics may vary by category and listings without these specifics will be blocked.

Today, more and more buyers search using key details such as size, brand, condition and type. Using item specifics will help you to increase the visibility of your listings in search results, and potentially increase your sales.

Learn more about new item specifics in Clothes, shoes and accessories

Learn more about the sub-categories have been structured in Clothes, shoes and accessories

Regards,

The eBay Team


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***New fee structure for Private sellers effective from 21st July on eBay.co.uk***

21 July, 2011 | 09:46AM BST

Hello,

This is a reminder that from Thursday 21st July 2011 the final value fee for fixed price listings (or Buy It Now) will change to a flat rate of 10%, up to a maximum £40. This new flat fee replaces the current tiered structure, making it simpler and easier for you to calculate up-front the fees you’ll pay. Fees will change for many items, and may increase for some. Like before, you won’t pay any final value fee if your items don’t sell. The new calculations only apply to items listed or scheduled to start on or after the 21 July 2011.

This change affects listings of private sellers in all categories except:

  • Cars, Motorcycles and Vehicles
  • Property
  • Mobile phones with contract

Insertion fees and optional feature fees remain unchanged. Free insertion fees for auction-style listings with a starting price of £0.99 or less will continue to be available.
The fee changes announced today are for private sellers only. Fees for business registered sellers are unchanged.
Regards
The eBay team


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***Updated: New My eBay features make shopping and selling on eBay.co.uk and eBay.ie even easier***

21 July, 2011 | 09:36AM BST

Hello,

Over the next 2 weeks, we will introduce changes to the My eBay Summary page and to the Purchase History page based on member feedback.

If you like to use your ‘Purchase history’ page as a working area (for example, removing items after you’ve received them and left feedback), you’ll now be able to hide items. You’ll still be able to see all purchases made since 2009 in the Archive view .

By default, the ‘My eBay Summary’ page will be set up with a buyer view. This will help to  facilitate the buying process, resulting in more sales, which good for both buyers and sellers.

If you like to see the items you’re selling, or have sold on the ‘Summary’ page, you can add these modules by clicking the ‘Page options’ link at the top of the ‘Summary’ page. If you prefer not to see a large number of items on the ‘Summary’page, you may want to change your landing page to ‘All selling’ view. (Please note that Selling Manager subscribers will automatically go to a selling-only summary page called Selling Manager Summary.) The landing page is the first page you go to when you click the a ‘My eBay’ link. It’s easy to change this setting. Click the ‘change’ link at the top of your My eBay Summary page. It’s next to the text that says ‘My eBay landing page is set to…’ 

My eBay will continue to change throughout the summer. Buyers will soon see bigger pictures on the My eBay buying pages and will notice improvements to lists, including better access to the watch list and other lists that you can create.

Regards,
The eBay Team


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***New fee structure for Private sellers effective from 21st July on eBay.ie***

20 July, 2011 | 05:53PM BST

Hello,

This is a reminder that from Thursday 21st July 2011, the final value fee for fixed price listings (or Buy It Now) will change to a flat rate of 10%, up to a maximum €50.00. This new flat fee replaces the current tiered structure, making it simpler and easier for you to calculate up-front the fees you’ll pay. Fees will change for many items, and may increase for some. Like before, you won’t pay any final value fee if your items don’t sell. The new calculations only apply to items listed or scheduled to start on or after the 21 July 2011.

This change affects listings of private sellers in all categories except:

  • Cars, Motorcycles and Vehicles
  • Property
  • Mobile phones with contract

Insertion fees and optional feature fees remain unchanged. Free insertion fees for auction-style listings with a starting price of €1.49 or less will continue to be available.

The fee changes announced today are for private sellers only. Fees for business registered sellers are unchanged.

Regards
The eBay team


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***Updated: Free listing day on 16 and 17 July on eBay.ie ***

15 July, 2011 | 03:39PM BST

Hello,

We’re pleased to announce that on the 16 and 17 July, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.ie will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


Link to this announcement | Back to top
***Original: Free listing day on 16 and 17 July on eBay.ie ***

15 July, 2011 | 10:00AM BST

Hello,

We’re pleased to announce that on the 18 and 19 May, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.ie will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


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***Free listing day on 16 and 17 July on eBay.co.uk ***

15 July, 2011 | 10:00AM BST

Hello,

We’re pleased to announce that on the 16 and 17 July, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with the eBay iPhone application, Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay's minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


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***Important updates for sellers coming this August 2011 on eBay.ie***

13 July, 2011 | 10:38AM BST

Rewarding top quality service and making it easier for buyers to find your listings

eBay has evolved into a marketplace where buyers can find a wide selection of Buy It Now items alongside the familiar auction-style listings. Business sellers continue to play an important role in this evolution by supplying the variety and customer service that entices buyers. In the Second seller news of 2011, read about how we’re supporting business sellers.

We listened when eBay Top-rated sellers told us that a temporary loss of status due to unforeseen issues makes it difficult for them to plan their business. While continuing to focus on high levels of service quality, we're responding by introducing more stability to the programme.

Read more about these updates and more that come into effect from August

Increase sales

Electronics: List using eBay catalogues in more categories
From 23 August 2011, we’re increasing the number of Electronics categories in which you should list your items with matching products from an eBay catalogue.

Category and item specifics changes: update your listings to help increase sales
In the week beginning 22 August 2011, we’re introducing changes to help make it easier and quicker for buyer’s to find your items, helping to increase sales.

Giving you space to write better item titles
In September, the number of characters available for your item title will increase from 55 to 80 characters.


Rewarding top quality service

Increased stability for eBay Top-rated sellers
eBay Top-rated sellers will get a grace period to bring their performance back up to standard without losing their status and benefits if they fall to Above Standard.


Policy and other changes

Streamlining after-sales emails
From late August, we’re making it easier to manage emails sent to buyers after a transaction, keeping them better informed and helping you to save time.

Add tracking information to reduce buyer questions
From late August 2011, we’re making changes relating to postage options to help reduce unnecessary buyer questions.

--

Read the Seller News for August 2011. A summary of important changes and key dates can be found in our seller checklist.

Regards,
The eBay Team


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***Important updates for sellers coming this August 2011 on eBay.co.uk***

13 July, 2011 | 09:45AM BST

Rewarding top quality service and making it easier for buyers to find your listings

eBay has evolved into a marketplace where buyers can find a wide selection of Buy It Now items alongside the familiar auction-style listings. Business sellers continue to play an important role in this evolution by supplying the variety and customer service that entices buyers. In the Second seller news of 2011, read about how we’re supporting business sellers.

We listened when eBay Top-rated sellers told us that a temporary loss of status due to unforeseen issues makes it difficult for them to plan their business. While continuing to focus on high levels of service quality, we're responding by introducing more stability to the programme.

Read more about these updates and more that come into effect from late August.

Increase sales

Vehicle Parts & Accessories – one listing for all compatible vehicles
From late September 2011, you’ll be able to show all the cars that are compatible with your item in one listing.

Electronics: List using eBay catalogues in more categories
From 23 August 2011, we’re increasing the number of Electronics categories in which you should list your items with matching products from an eBay catalogue.

Category and item specifics changes: update your listings to help increase sales
In the week beginning 22 August 2011, we’re introducing changes to help make it easier and quicker for buyers to find your items, helping to increase sales.

Giving you space to write better item titles
In September, the number of characters available for your item title will increase from 55 to 80 characters.

 

Rewarding top quality service

Increased stability for eBay Top-rated sellers
eBay Top-rated sellers will get a grace period to bring their performance back up to standard without losing their status and benefits if they fall to Above Standard.

eBay Buyer Protection cases: incentive for early resolution
From 31 August 2011, if a buyer opens an eBay Buyer Protection case without first contacting you and you resolve it to the buyer’s satisfaction within 3 working days, the case may be excluded from seller performance evaluation.

 

Policy and other changes

Specify postage costs to US, Canada and Australia
From late August 2011 if you specify the postage costs to the US, Canada and Australia, you may appear in the standard search results of those countries’ eBay sites.

Testing of new cross-selling feature
Later this year, we’re testing a new promotional feature on eBay that allows you to cross-sell related items.

--

Read the Seller News for August 2011. A summary of important changes and key dates can be found in our seller checklist. For questions and comments, join the discussion on the special discussion board we've set up.

Regards,
The eBay Team


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***Site test: Display of ‘recently viewed’ and ‘similar items’***

13 July, 2011 | 09:00AM BST

From 13 July 2011, we’ll be testing an enhanced version of the ‘recently viewed items’ and ‘similar items’ displays.

This enhanced display will appear, in a more consistent manner, on the global footer of the search results, product description, and active and closed view item pages. Buyers who have shown an interest in your item will be encouraged (and reminded) to purchase. A direct link will allow quicker and easier access to your items.

Depending on the feedback received, we may expand this feature to the eBay home page and other specialised pages (such as, the Fashion page).

Regards
The eBay Team


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***Canada Post: Mail Delays***

05 July, 2011 | 11:56AM BST

We have been informed by Royal Mail that whilst the Canada Post strike has now ended, international shipping to Canada is however still experiencing delays. As a result, please continue to inform your buyers in Canada of potential delays and check with Royal Mail for further updates.

Regards,
The eBay Team


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***Item specifics required in fashion. Act now and avoid your listings being blocked. ***

04 July, 2011 | 04:37PM BST

From 20 July 2011, new and revised listings in Clothing, Shoes & Accessories must include item specifics on brand, style and size. The exact item specifics may vary by category and listings without these specifics will be blocked.

Today, more and more buyers search using key details such as style, size, brand, condition and type. Using item specifics will help you to increase the visibility of your listings in search results, and potentially increase your sales.

Learn more about new item specifics in Clothes, shoes and accessories

Learn more about the sub-categories have been structured in Clothes, shoes and accessories

Regards,

The eBay Team


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***Updated: Canada Post Dispute Resolved***

28 June, 2011 | 12:14PM BST

The labour dispute between Canada Post and the Canadian Union of Postal Workers has come to a end.

Effective tomorrow, mail delivery will resume and we have received estimates of up to 7 days for the system to recover from the backlog that has accumulated since June 15th. We ask that members continue to bear this in mind when communicating with buyers and sellers in this region.

Regards,
The eBay Team


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***Original: Canada Post - Disruption to postal deliveries***

16 June, 2011 | 10:03AM BST

We would like to draw members attention to a postal strike within Canada Post (see recent eBay Canada Announcement). If you are sending mail to Canada at this time there may be significant delivery delays to your customers. Deliveries via UPS and other courier companies aren’t affected.

Remember to keep your customers informed by:

1. Amending your listing description to point out that delivery may be delayed due to the postal strike
2. Once an item has been sold, reminding your customers that delivery delays may be expected

Please contact your delivery company (e.g. Royal Mail) for the latest updates.

Regards,
The eBay Team


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***Test: Buyers to have access to German and UK listings on eBay.it***

24 June, 2011 | 03:37PM BST

Hello,

Beginning this week (20 June 20110), we’re running a test that will show listings from the UK and Germany to buyers on eBay.it in all categories. Your listings may be shown on eBay.it if you are a top rated seller, have defined Italy as a country you ship to and your listings are being searched for by Italian buyers.

This test will help to increase the visibility of your listings to eBay.it. In addition, you should ensure that you offer delivery to Italy, or worldwide, as one of your postal options. If you don’t want to post to Italy, you should amend your listings to exclude it. Amend your listings now

Depending on the feedback received, we may, in time, expand this feature to other markets.

Regards,
The eBay Team


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***Updated: Resolved: Technical issue with Checkout***

24 June, 2011 | 03:37PM BST

Hello,

Issues with checkout have now been resolved. Apologies for the inconvenience.

Regards,
The eBay Team


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***Original: Technical issue with Checkout***

24 June, 2011 | 02:37PM BST

Hello,

eBay is currently experiencing checkout problems. Community members may see errors or timeouts when attempting to pay for an item. We are working on the problem and apologize for the inconvenience.

Regards,
The eBay Team


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***Final value fee changes affecting private sellers on eBay.co.uk***

21 June, 2011 | 10:00AM BST

On 21 July 2011, the final value fee for fixed price listings (or Buy It Now) will be changed to a flat rate of 10%, up to a maximum £40. This new flat fee replaces the current tiered structure, making it simpler and easier for you to calculate up-front the fees you’ll pay. As before, you won’t pay any final value fee if your items don’t sell. The new calculations only apply to items listed or scheduled to start on or after the 21 July 2011.

This change affects listings of private sellers in all categories except:

  • Cars, Motorcycles and Vehicles
  • Property
  • Mobile phones with contract

Insertion fees and optional feature fees remain unchanged. Free insertion fees for auction-style listings with a starting price of £0.99 or less will continue to be available.

The fee changes announced today are for private sellers only. Fees for business registered sellers are unchanged.

Regards
The eBay.co.uk team


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***Final value fee changes affecting private sellers on eBay.ie***

21 June, 2011 | 10:00AM BST

On 21 July 2011, the final value fee for fixed price listings (or Buy It Now) will be changed to a flat rate of 10%, up to a maximum €50.00. This new flat fee replaces the current tiered structure, making it simpler and easier for you to calculate up-front the fees you’ll pay. As before, you won’t pay any final value fee if your items don’t sell. The new calculations only apply to items listed or scheduled to start on or after the 21 July 2011.

This change affects listings of private sellers in all categories except:

  • Cars, Motorcycles and Vehicles
  • Property
  • Mobile phones with contract

Insertion fees and optional feature fees remain unchanged. Free insertion fees for auction-style listings with a starting price of €1.49 or less will continue to be available.

The fee changes announced today are for private sellers only. Fees for business registered sellers are unchanged.

Regards
The eBay.ie team


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***Gift Aid: boost the value of your eBay Checkout donations by 25% at no cost to you***

20 June, 2011 | 11:56AM BST

Hello,

Gift Aid



We’re pleased to announce you can now add Gift Aid to your eBay Checkout donations, increasing their value by 25% at no cost to you.

Simply make a Gift Aid declaration , ticking the box to say you’d like to add Gift Aid to your donations. MissionFish, eBay’s partner charity, will then claim Gift Aid on the eBay Checkout donations you have made, and pass it on to your chosen charities.

eBay users have given over £4.5m to UK charities through Give at Checkout. Last year alone, 1.3m of you made donations.

If all eBay users who’ve donated at eBay checkout make a Gift Aid declaration, UK charities would receive more than £1 million.

Thank you for supporting your favourite charities through eBay for Charity.

Regards,

The eBay team


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***Free listing day on 18 and 19 June on eBay.ie ***

17 June, 2011 | 09:05AM BST

Hello,

We’re pleased to announce that on the 18 and 19 May, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.ie will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


Link to this announcement | Back to top
***Free listing day on 18 and 19 June on eBay.co.uk ***

17 June, 2011 | 09:00AM BST

Hello,

We’re pleased to announce that on the 18 and 19 June, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with the eBay iPhone application, Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


Link to this announcement | Back to top
***PayPal system maintenance 17 June on eBay.co.uk and eBay.ie ***

16 June, 2011 | 05:54PM BST

PayPal will be performing system maintenance on 17 June from 07:00am – 07:30am. During this time you may receive error messages that prevent you from completing eBay checkout or paying for eBay items. Once the maintenance is complete you will be able to process your payment.

Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay team


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***Check out only with eBay Checkout***

16 June, 2011 | 11:41AM BST

Hello,

Last year we announced that as of 30 June 2011 eBay Checkout will be the only checkout process for buyers.

We’ve been working with our third party providers to ensure that eBay Checkout has the most important services and features that you need to run your business.

Functionalities such as inventory management, multi-channel listing, etc. won’t be impacted by the discontinuation of third-party checkout.

Offering eBay Checkout exclusively allows us to offer buyers a simpler, more consistent experience over several channels like web and mobile.

Discover more about the new eBay Checkout

Regards,
The eBay team


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***List with a matching product to maintain your sales in Electronics***

06 June, 2011 | 03:25PM BST

We would like to remind sellers that since 17 May 2011, sellers listing in certain Electronics categories must list with a matching product from the eBay catalogue to maintain sales.

We have now started to end non-complient listings and encourage any sellers not yet using the catalogue to review your listings in line with these requirements.

To help sellers to revise existing listings and to select the right catalogue product, we have created a new tool which you can access here.

Regards,
The eBay Team


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***Free listing day on 4 and 5 June on eBay.co.uk ***

03 June, 2011 | 10:54AM BST

Hello,

We’re pleased to announce that on the 4 and 5 June, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with the eBay iPhone application, Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


Link to this announcement | Back to top
***Free listing day on 4 and 5 June on eBay.ie ***

03 June, 2011 | 10:54AM BST

Hello,

We’re pleased to announce that on the 4 and 5 May, private sellers who list item(s) at any starting price in an eligible category using the auction format on eBay.ie will not pay an insertion fee*.

Items listed using professional tools, such as (but not limited to), Turbo Lister and Sales Manager Pro, are excluded. Items will only be eligible for this promotion if they are listed with Quick sell or Advanced sell (Sell Your Item) forms.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply.

Regards,
The eBay Team

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible. Sellers should confirm eligibility by checking their account status on My eBay.


Link to this announcement | Back to top
***Updated: New My eBay features make shopping and selling on eBay even easier.***

01 June, 2011 | 03:29PM BST

We’d like to make members aware of an upcoming feature on My eBay. We’ll be introducing the ability for members to archive items from the “Purchased” section of their eBay accounts. At this point we don’t have an exact date, but hope to include this later in the summer.

We’d like to take the opportunity to remind members that “Won” items can now be found in the “Purchased” section of your account and that you can customise your default My eBay page by using the “General Settings” option on the top right side of the My eBay page.

Regards,
The eBay Team


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***Original: New My eBay features make shopping and selling on eBay even easier.***

24 May, 2011 | 09:51AM BST

Hello,

New features are now available in My eBay and can help you manage your purchase history, payment and postage activity, and watched items more easily. Now you c