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***Scheduled maintenance for this week***

31 October, 2013 | 09:07AM GMT

Hello,

The eBay and PayPal systems will be undergoing general maintenance from approximately 7am to 9am on Friday November 1st. During this maintenance period, certain eBay and PayPal site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,

The eBay Team.


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***New date for eBay photo standards: 8 November 2013***

30 October, 2013 | 03:15PM GMT

Hello,

The introduction of the new photo standards for sellers will now be delayed to 8 November 2013. We apologise for any inconvenience this may cause.

The new picture standards will apply for all new listings on eBay.co.uk. From 8 November 2013 New/revised/relisted listings will require at least 1 picture, eBay catalogue pictures won’t be allowed as the primary picture for used items, a minimum of 500 pixels are required, and no graffiti or borders on your pictures.

You will also see messages in My eBay if your active listings don’t comply with the standards as of Nov 8th.

Please see here for more details on the picture standards .

Regards

The eBay Team


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***New eBay Profile pages have replaced MyWorld pages on eBay.co.uk***

30 October, 2013 | 02:37PM GMT

Hello,

We’ve replaced MyWorld pages with sleek and streamlined new eBay Profile pages. The urls for these new pages are based on your eBay user ID, for example: ebay.co.uk/usr/username. Your old MyWorld url will also automatically redirect visitors to your new Profile page.

The important information you had included on your MyWorld page has been carried over to the new Profile, and any information you have entered in the ‘What the world should know about me’ section has become the Bio on your new Profile page.

Some MyWorld features, including the link to your ‘About Me’ page, Business Information, Guestbook, and many parts of the Bio section, have not been carried over into your new Profile. The link to your ‘About Me’ page still appears on View Item pages.

We hope you enjoy the new eBay Profile, and as always, thank you for being a part of eBay.

Regards,

The eBay Team


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***Royal Mail announces change to small parcel sizing***

30 October, 2013 | 09:53AM GMT

On 28 October, Royal Mail announced a change to the sizing of its small parcel. In addition to the existing size - 45cm x 35cm x 8cm - sellers will now be able to send a parcel with a greater depth - 35cm x 25cm x 16cm - for the small parcel price. Prices start from £2.60 for 2nd Class, £3.00 for 1 st Class. This change comes into immediate effect.

Full details of the new sizes can be found on Royal Mail’s site.

Regards,

The eBay team


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***Royal Mail Industrial Action 4th November – A message from eBay***

30 October, 2013 | 09:50AM GMT

Hello,

The Commercial Workers’ Union has announced a planned national postal strike for 4 November.

We’re taking steps to help mitigate the impact and will provide updates on advice to both buyers and sellers during this period.

Please be assured that we’re doing our best to help you through this industrial action.

Regards,

The eBay Team


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***Zero insertion fee for 100 listings on 31 October on eBay.co.uk ***

30 October, 2013 | 09:35AM GMT

cid:image002.png@01CED55A.CBD68690 Hello,

On Thursday, 31 October 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Valid only on 10 day listings that are scheduled to start on Thursday, 31 October 2013 end on Sunday, the 10 th November 2013. Additional listing fees still apply e.g. for adding subtitles.

To be eligible for this promotion, you need to meet eBay's minimum seller performance standards. Check your Seller Dashboard to see whether your account is eligible.

For inspiration on what to sell, check out our eBay House.

*Valid for listings in one category only. Terms and conditions apply.

Regards,

The eBay Team


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***Zero insertion fee for up to 100 listings on 26-27 October on eBay.co.uk ***

25 October, 2013 | 09:18AM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

This weekend, 26-27 October 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding subtitles.

To be eligible for this promotion, you need to meet eBay's minimum seller performance standards. Check your Seller Dashboard to see whether your account is eligible.

For inspiration on what to sell, check out our eBay House.

*Valid for listings in one category only. Terms and conditions apply.

Regards,

The eBay Team


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***Get paid anywhere with PayPal Here - The new Chip and PIN card reader on eBay.co.uk***

24 October, 2013 | 09:52AM BST

Hello,

As a valued eBay seller, we thought you’d like to hear about a simple way to get paid in person. The PayPal Heretm portable Chip and PIN card reader and free mobile app makes it easy to accept debit, credit card and PayPal payments – wherever you do business.

  • No monthly fees – simply pay £99 for the card reader and then 2.75% for every transaction made using Chip and PIN or PayPal check-in.
  • All payments in one account – now all your eBay and face-to-face payments can come in to one central PayPal account straightaway.
  • Peace of mind – you can feel protected with the highest standards of Chip and PIN technology and PayPal’s world-class fraud management systems.

To get started, simply download the PayPal Heretm app, available on iPhone®, iPad® and Androidtm, and use it to set up your account. Then order your card reader, which you can do through the app. Once it arrives, simply connect it to your mobile device via Bluetooth and you’re ready to accept secure payments straight away.

Find out more

Regards

The eBay Team

Subject to application approval. Terms and other fees apply.


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***Scheduled maintenance for this week***

24 October, 2013 | 09:52AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday October 25th. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Removal of self-hosted images in Sell Your Item on eBay.co.uk***

23 October, 2013 | 04:58PM BST

Hello,

From 30 October, sellers can no longer self-host pictures through the Sell Your Item flow.

Hosting on eBay has become a popular method for adding pictures, particularly as sellers on ebay.co.uk are now able to add 12 free pictures to each listing. This helps sellers to show as many angles of their item as possible.

This change applies to new items listed through Sell Your Item as of 30 October. Existing listings with self-hosted pictures are not impacted by this change. But all existing images on site need to account for the picture standards that come into effect on 30 October. Find out more information

- There is no impact to pictures self-hosted through third party tools – the only change is that the option to self-host pictures through Sell Your Item is no longer available.

- There is no impact to how pictures are added in the listing description and the picture standards are not applied against those pictures.

Regards

The eBay Team


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***Removal of self-hosted images in Sell Your Item on eBay.ie ***

22 October, 2013 | 04:31PM BST

Hello,

As of 30 October, we’re removing the self-hosting option from the Sell Your Item form for both business and private sellers. This means that any pictures uploaded through the Sell Your Item form must be hosted on eBay.

This will only impact new listings – your existing listings won’t be affected.

If you relist or revise your listing and don’t change the picture, your listing won’t be affected as long as the picture meets our Picture Standards Guidelines.

For more information about Picture Standards Guidelines, have a look at our improved picture standards announcement from earlier this autumn.

Regards,

The eBay Team


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***Royal Mail Industrial Action 4th November – A message from eBay***

22 October, 2013 | 10:49AM BST

Hello,

Last week the Commercial Workers’ Union issued strike notice to Royal Mail. This means that national strikes are possible from Monday 4 November.

We take this notice very seriously and recognise the negative impact that such action will have for sellers on eBay.co.uk. So we’re letting you know what we’re doing to mitigate the impact if the strikes go ahead.

  • We will proactively be removing any low Detailed Seller Rating on dispatch time for transactions impacted by the strike.
  • Upon request, we’ll also remove any negative feedback related to dispatch time as a result of the strike.
  • We’re working with a number of alternative postal carriers to make sure you can provide the levels of service that we know are critical in the run up to Christmas.

We’ll provide updates and advice to both buyers and sellers during this period. Please be assured that we’re doing our best to help you through this industrial action.

Regards,

The eBay Team


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***Important message to iPhone and iPad users***

18 October, 2013 | 01:41PM BST

Hello,

We would like to share an important message with iPhone and iPad users: iOS 7 requires the latest version of the eBay app.

If you have updated your Apple software to iOS 7, you need to update your eBay iPhone and iPad apps to the latest versions: eBay for iPhone 3.1 (or higher), eBay for iPad 3.0 (or higher).

If you haven’t updated yet, you may be experiencing the following technical issues on iOS 7:

· eBay for iPhone 3.0.2: the item price is not visible on the view item page hidden by the item picture

· eBay for iPhone 3.0.0 and 3.0.1 and older iPad versions of the apps cannot open on IOS 7


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***Scheduled maintenance for this week***

17 October, 2013 | 09:43AM BST

Hello,

The eBay and PayPal systems will be undergoing general maintenance from approximately 7am to 9am on Friday October 18th. During this maintenance period, certain eBay and PayPal site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,

The eBay Team.


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***Immediate Payment option now available in more categories on eBay.ie***

14 October, 2013 | 01:52PM BST

From October, we’ve expanded the range of categories where sellers can require immediate payment through PayPal when a buyer uses Buy it now.

You might want to use immediate payment if you’re selling a time-sensitive item, such as concert tickets. If it’s enabled, buyers will be informed that the item won’t be considered as sold until they’ve completed payment.

Important: You must meet certain seller and postage requirements to use immediate payment. The listing must also include any related costs, so your buyer knows exactly how much to pay.

The additional categories where immediate payment can now be requested are:

  • Art
  • Sports Memorabilia

Regards,

The eBay Team


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***Zero insertion fee for up to 100 listings on 12-13 October on eBay.co.uk ***

11 October, 2013 | 11:43AM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

This weekend, 12-13 October 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding subtitles.

To be eligible for this promotion, you need to meet eBay's minimum seller performance standards. Check your Seller Dashboard to see whether your account is eligible.

For inspiration on what to sell, check out our eBay House.

*Valid for listings in one category only. Terms and conditions apply.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

10 October, 2013 | 09:56AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday October 11th. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Minimum 14-day cancellation period required for UK business sellers ***

07 October, 2013 | 09:20AM BST

Hello,

As previously announced, from today all business sellers must specify a minimum period of 14 days in which buyers can cancel a transaction and get their money back. You’ll also be required to specify whether you or your buyer is responsible for paying the return postage costs.

If you’ve not already specified these options, we’ll now automatically default to 14 days as the period in which the buyer can cancel the transaction and ‘buyer pays returns postage costs’ where the item is returned for remorse reasons.

Offering returns is good business

All business sellers on eBay have to specify a returns policy for their items, whether your policy is to accept returns or not. Research shows that buyers appreciate the peace of mind of shopping from sellers who offer returns and items with a clear returns policy typically sell better than those without.

If you trade as a business, you're legally required to sort things out for your buyer if an item is faulty, arrives damaged or isn’t fit for its purpose. Buyers also have the right to return an item to you if they change their mind. Learn more about your legal obligations as a business .

Minimum time frame for returns

We’re setting 14 days as the minimum period that sellers can specify for allowing a buyer to cancel a transaction. This is consistent with new UK and Irish selling regulations, effective in 2014.

We're applying these standards early to make sure we continue providing the quality service our buyers expect when shopping online and that they feel confident buying on eBay.

Learn more about specifying your returns policy.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

03 October, 2013 | 12:23PM BST

Hello,

The eBay and PayPal systems will be undergoing general maintenance from approximately 7am to 9am on Friday October 4th. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Changes to Hong Kong mail regulations may cause delayed shipments ***

02 October, 2013 | 04:57PM BST

Hello,

Recently the Hong Kong Post announced that all items posted by air are now subject to x-ray screening for regulated materials. This additional screening may cause delayed shipment due to no fault of the seller, so if you purchased an item from a seller in Hong Kong, please allow extra time for delivery - at least a week more than the seller’s stated delivery time.

Also note that items containing the regulated materials are being returned directly to sellers and not delivered to the buyer. These items may include:

· Items with lithium batteries such as video cameras, walkie talkies/2-way radios, GPS devices, radio-controlled toys, Bluetooth headsets, smartphones/mobiles, laptop computers, shavers, power drills, tablets and portable DVD players

· Liquid beauty products, including fragrances, colognes, lotions, and toner

· Items with “eliquids” such as electronic cigarettes and lighters

If you don’t receive your item after waiting the additional week, please contact your seller. If your item was returned to the seller, you should receive a refund. If you encounter any issue with a refund, you can file a case.

Thank you for your understanding and cooperation.

Regards,
The eBay team


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***Scheduled maintenance for this week***

26 September, 2013 | 10:20AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday September 27th. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Easy returns flow retiring ***

25 September, 2013 | 09:06AM BST

Hello,

As previously announced , the new process for managed returns will soon be available on eBay.co.uk. We’ll be inviting business sellers to opt in to this new service over the coming months. We’re inviting business sellers based on their suitability for the new processes and we expect to have invited all sellers to join by early 2014.

At the same time, we’re retiring the easy returns flow to make sure our returns processes are consistent across the site.

If you’ve been using the easy returns flow, your buyers will now be asked to contact you directly through member-to-member messaging instead. In order to receive a final value fee credit for returned items, you’ll now need to cancel the transaction with your buyer. To receive your final value fee credit automatically, just opt in to the new process when invited.

Regards,

The eBay team


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***New initiatives announced for eBay UK***

24 September, 2013 | 11:12AM BST

Hello

Today we announced several new initiatives for eBay UK.

- We’re working with Argos, the UK’s leading general merchandise retailer, to trial a UK Click & Collect service. This means shoppers will be able to pick up products from eBay sellers at Argos stores throughout the UK. At least 50 eBay sellers will participate in this project and selected merchandise will be available for collection. Find out more information.

- We’re switching on eBay’s Click and Collect for all large merchants who have capabilities to allow customers to pick up in their stores. Sellers will be able to integrate their offer onto their eBay account, and let customers order and collect their goods at their retail locations. Contact your account manager for details.

- We’ve launched the eBay Money Back Guarantee, the new name for eBay Buyer Protection with several improvements. We’ll guarantee the item you ordered or your money back. Find out more.

Regards,

The eBay Team


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***Zero insertion fee for 100 listings on 21-22 September on eBay.co.uk***

20 September, 2013 | 11:47AM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

This weekend, 21-22 September 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding subtitles.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


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***Listing internationally: Zero insertion fees for Featured Shop listings on eBay.be and eBay.nl ***

19 September, 2013 | 12:08PM BST

Hello,

As announced with our autumn business seller news on eBay.co.uk and eBay.ie, access to international selling is now cheaper and easier for sellers with a shop subscription.

Following fee changes on our Belgian and Dutch sites earlier this month, UK and IE sellers with a Featured Shop now also benefit from zero insertion fees for Fixed Price 30-day and Good ‘Til Cancelled listings on eBay.be and eBay.nl.

Zero insertion fees in Belgium and the Netherlands are in addition to the following other new benefits for Featured Shop subscribers, also communicated in our autumn business seller news*:

  • Zero insertion fees when listing on our Spanish, French and Italian sites.
  • Zero insertion fees for your first 200 listings per month on our Australian site.
  • Zero insertion fees for your first 500 listings per month on our American and Canadian sites.
  • 0.05 GBP on our UK site, 0.05 CHF on our Swiss site, 0.05 PLN on our Polish site and 0.05 EUR insertion fees on our German and Austrian sites.

* 30-day and Good 'Til Cancelled listings.

You now have access to even more eBay buyers – and you’ll only pay final value fees when you successfully sell your item.

Regards,

The eBay team


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***Scheduled maintenance for this week***

19 September, 2013 | 10:45AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday September 20th. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Scheduled maintenance for this week***

12 September, 2013 | 10:24AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday September 13th. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***How to list upcoming Apple products successfully to meet buyer demand ***

11 September, 2013 | 11:56AM BST

Hello,

The launch of the latest highly-anticipated Apple products is just around the corner. Follow these guidelines to help meet buyer demand and deliver excellent customer service.

Listing the latest Apple products as pre-sales
Sellers in full compliance with eBay’s Presale policy will be allowed to list the latest Apple products on eBay, 30 days prior to the launch date.

Also:

  • Apple-authorised resellers may list up to 25 items per week.
  • eBay Top-rated sellers may list up to 4 items per week.
  • Sellers meeting our minimum performance standards may list 1 item per week.

Listing the latest Apple products after the launch
Once the latest Apple products are made available to the public, most sellers will be allowed to list them with some limitations:

  • Apple-authorised resellers may list an unlimited number of items per week.
  • eBay Top-rated sellers may list up to 8 items per week.
  • Sellers meeting our minimum performance standards may list 4 items per week.
  • Sellers who’ve confirmed their personal information may list 1 item per week.

Sellers not meeting our minimum performance standards or that haven’t confirmed their personal information, will not be allowed to list the latest Apple products during the pre-sale or post-launch sales period.

Apple-related domain name and email address sales
Sellers offering Apple-related domain names or email addresses for sale on eBay, both pre- and post-launch, will be allowed up to 4 listings—which must be in the Businesses & Websites for Sale category—per week.

Regards

The eBay Team


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***Zero insertion fee for 100 listings on 12 September on eBay.co.uk ***

11 September, 2013 | 09:48AM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 12 September 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Valid only on 10 day listings that are scheduled to end on the 22 September 2013. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

The eBay Team


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***Reminder: Gallery Plus free for eBay.ie***

10 September, 2013 | 09:03AM BST

Hello,

As previously announced on 12 August we’re making changes to some of our features. We just wanted to remind you that these changes will take effect tomorrow.

Regards,

The eBay Team


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***Updated: eBay Top-rated seller badge retiring, new eBay Premium Service badge being introduced ***

09 September, 2013 | 09:30AM BST

Hello,

As previously announced on eBay.co.uk and eBay.ie, the eBay Top-rated seller badge will soon be retired. The new eBay Premium Service badge will only be displayed on listings that meet our new listing-level requirements.

The eBay Premium Service badge was previously scheduled to be introduced on 10 September. We’ll now be introducing the new badge on 17 September. We’re retiring the eBay Top-rated seller badge at the same time.

Read more about eBay Top-rated seller status and the eBay Premium Service.

Regards,

The eBay Team


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***Original: eBay Top-rated seller badge retiring, new eBay Premium Service badge being introduced ***

03 September, 2013 | 10:57AM BST

Hello,

As previously announced on eBay.co.uk and eBay.ie, the eBay Top-rated seller badge will soon be replaced by the eBay Premium Service badge and will only be displayed on listings that meet the new listing level requirements. The eBay Premium Service badge will be introduced on 10 September. We’re retiring the eBay Top-rated seller badge at the same time.

The eBay Premium Service badge helps make your eligible listings more visible to buyers and will be displayed on the item and search results pages where the following services are offered:

  • A minimum returns period of 14 calendar days.
  • Same- or 1-day dispatch.
  • An express delivery option – offering delivery within 1 day.
  • A free domestic delivery option.

Whether you choose to offer eBay Premium Service on some or all of your listings shouldn’t affect your eBay Top-rated seller account-level status. But remember – only your eBay Premium Service listings will enjoy maximum visibility in Best Match search results and discounted final value fees.

Find out more about eBay Top-rated seller status and the eBay Premium Service on eBay.co.uk and eBay.ie.

Regards,

The eBay Team


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***Zero insertion fees for up to 100 listings between 7-8 September on eBay.co.uk ***

06 September, 2013 | 10:15AM BST

Hello,

Between 7-8 September 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding subtitles.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


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***Updated: Technical issue – Shipping Labels Issue Resolved***

06 September, 2013 | 09:11AM BST

Hello,

We are happy to confirm this issue was resolved at 10:00 PM BST 05/09

We apologise for the inconvenience and thank you for your patience.

Regards
The eBay-Team


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***Original: Technical issue – Shipping labels ***

05 September, 2013 | 12:08PM BST

Hello,

Due to a technical issue, some eBay customers may be unable to print shipping labels at this time.

We are working to resolve this issue and apologise for any inconvenience. Please try printing your label at a later time. Thank you.

Regards,

The eBay Team


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***Updated: Technical issue – Listing in Cars Motorcycles & Vehicles categories Issue Resolved***

05 September, 2013 | 01:58PM BST

Hello,

We are happy to confirm this issue was resolved at 13:20 BST

We apologise for the inconvenience and thank you for your patience.

Regards
The eBay-Team


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***Original: Technical issue – Listing in Cars Motorcycles & Vehicles categories ***

05 September, 2013 | 12:08PM BST

Hello,

Due to a technical issue, some eBay customers may be having difficulty listing on the eBay site in the Cars, Classic Cars and Motorcycles & Scooters categories.

We’re working to solve this problem and apologise for any inconvenience. Please try to complete your transaction at a later time.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

05 September, 2013 | 10:11AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday September 6th. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Vehicle Parts & Accessories – updated Master Vehicle List available on eBay.co.uk***

04 September, 2013 | 11:45AM BST

Hello,

This week, the latest update to the UK Master Vehicle List (MVL) will be available on eBay.co.uk.

The MVL is used when you provide compatibility information for your parts listings.

Find out more and download the MVL.

Regards,

The eBay Team


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***Reminder of changes to fees for private and business sellers on eBay.co.uk***

02 September, 2013 | 10:00AM BST

Hello,

We would like to remind you that fees for private and business sellers, including how final value fees are being calculated, on ebay.co.uk will be changing on September 4th.

Look out for the latest eBay app update coming soon. Make sure you promptly update the eBay app to ensure you have the most up-to-date features and information.

Regards,

The eBay Team


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***Win a £500 PayPal credit and £1,000 for your favourite charity on eBay.co.uk***

01 September, 2013 | 12:01PM BST

Since 2006 you’ve raised more than £50m for 7,800 UK charities by buying and selling through eBay for Charity.

To celebrate, we’re offering you the chance to win a £500 PayPal credit for yourself, and £1,000 for your favourite charity.

How can you win?

It’s simple! Just do either of the following in September:

· List an item in support of a charity.

· Add a donation to charity when you buy an item.

Visit the competition page to enter and be in with a chance of winning a £500 PayPal credit.

Regards,

The eBay for Charity Team


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***Scheduled maintenance for this week***

29 August, 2013 | 10:54AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday August 30th. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***A message regarding the recent site outage ***

24 August, 2013 | 09:39AM BST

Hello,

From 07:45 am BST to 02:00 pm BST on 23 August, several eBay sites and customer service platforms around the world experienced intermittent outages. These outages were the result of technical issues which occurred during regularly scheduled maintenance.

We’ve resolved the core technical issues and all eBay sites and customer service functions are up and running again, with near 100% functionality. We are now working to build additional safeguards into the maintenance process to prevent this from happening again.

We'd like to assure you that at no point during this incident was any personal information at risk.

Sellers that were impacted by this outage are covered by the protections in our site outage policy. We will provide impacted sellers with additional information regarding applicable credits in the coming days.

Our top priority is to deliver the best experience to our buyers and sellers. We understand the high expectations our community has for our platform, and we sincerely regret that we did not live up to some of those expectations on Friday.

As always, thank you for being a part of the eBay community.

Regards

The eBay Team


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***Updated: eBay.co.uk and eBay.ie intermittently unavailable***

23 August, 2013 | 02:49PM BST

Hello,

We are sorry for the issues which affected eBay access earlier today. The problems have significantly reduced, and our focus is on resolving the situation.

Regards

The eBay Team


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***Original: eBay.co.uk and eBay.ie intermittently unavailable***

23 August, 2013 | 11:45AM BST

The eBay system is undergoing scheduled general maintenance. This maintenance work has run longer than planned. During this maintenance period, certain eBay features may be intermittently unavailable or slow. We will update you with more information and actions taken soon.

We apologise for any inconvenience caused.

The eBay Team


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***Scheduled maintenance for this week***

22 August, 2013 | 12:13PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday August 23rd. During this maintenance period, certain eBay features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Updates to the eBay.co.uk User Agreement***

15 August, 2013 | 02:09PM BST

Hello,

As communicated to our users, we’ve made some changes to the eBay.co.uk User Agreement ( UK User Agreement) , eBay Buyer Protection Policy and International Selling agreement. These are effective immediately for new members, and on 23 September 2013 for current members.

Here is a summary of the main changes:

· We've updated the wording and format of our User Agreement and eBay Buyer Protection policy and International Selling Agreements to make them more transparent and easier to understand.

· We've added a new section to cover changes associated with the introduction of the eBay managed returns process to the User Agreement and also to the eBay Buyer Protection policy.

· We've made further changes regarding eBay Buyer Protection as summarised below (please see the eBay Buyer Protection Policy for the full details):

o We’re increasing the threshold where sellers are currently required to provide a signature confirmation proving delivery from £150 to £750

o As a seller – where you choose not to engage with the eBay Buyer Protection process on an item not as described case we may seek to carry out a reimbursement from you without requiring a return by the buyer.

o In limited situations we reserve the right to extend the period that buyers are eligible and sellers are responsible for resolving cases eg. national emergency, national holidays and labour strikes. When applicable this will be communicated via the announcements section of our site

As with earlier updates, other changes have been made to keep the User Agreement up to date with the products and services we provide.

You don’t need to take any further action to accept the new eBay User Agreement. If you choose not to accept the new terms, visit this help page for further information.

Thank you for being a part of the eBay community.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

15 August, 2013 | 10:20AM BST

Hello,

The eBay and PayPal systems will be undergoing general maintenance from approximately 7am to 9am on Friday August 16th. During this maintenance period, certain eBay and PayPal site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Zero insertion fee for 100 listings on 15 August on eBay.co.uk ***

14 August, 2013 | 08:57AM BST

Description: http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 15 August 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Valid only on 10 day listings that are scheduled to end on the 25 August 2013. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


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***Gallery Plus free for eBay.ie ***

12 August, 2013 | 02:24PM BST

Hello,

We’re making some changes on eBay.ie that we’d like to make you aware of.

From 11 September, Gallery Plus will be free.

Furthermore, from 11 October, you’ll automatically get the benefits of Gallery Plus free of charge for any listings with a minimum of one picture of at least 500 pixels. Gallery Plus will be removed from all listing flows and will be enabled for all existing, new and renewed listings.

We’re introducing these changes to:

  • Reduce the need for you to buy extra visibility in search
  • Help you sell internationally – we’ve made this change across all our European sites
  • Bring eBay more in line with international online retail standards

Regards
The eBay Team


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***Scheduled maintenance for this week***

08 August, 2013 | 01:24PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday August 9th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Badge change from eBay Top-rated seller to eBay Premium Service***

08 August, 2013 | 09:05AM BST

Hello,

We recently announced that the requirements for eBay Top-rated seller status were changing from 1 August and only sellers that meet the new listing level requirements will receive the new eBay Premium Service badge on their listings.

Some UK sellers have been wondering why the old eBay Top-rated seller badge is still displayed on their listings, even though they don’t meet the new requirements.

The current eBay Top-rated seller badge will still be displayed until 10 September. However, the discount and increased best match visibility that go along with the new eBay Premium Service now only apply to sellers that meet the new requirements. Only the badge change happens later.

After 10 September, the new eBay Premium Service badge will replace the old one, and will only be shown on listings that meet the new criteria. The old eBay Top-rated seller badge will disappear.

Regards,

The eBay team


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******Changes to fees for private sellers on eBay.co.uk******

05 August, 2013 | 11:54AM BST

Hello,

From 4 September, final value fees for all private sellers will change, as well as insertion fees for private sellers with a Basic Shop on eBay.co.uk

Final value fees change for all private sellers

Final value fees will be charged based on the combined value of the item listed plus postage. For example, if an item sells for £20 with postage cost of £4, the final value fee will be charged based on the combined value of £24. This will not apply if the listing offers collection only.

Insertion fees changes for private sellers with a Basic Shop

Private sellers with a Basic Shop subscription will not pay insertion fees on their first 200 listings per month. This is an increase from the previous 20 listings. Insertion fees for subsequent listings will be £0.20 for all categories - media items will no longer be priced differently.

Additionally, insertion fees for auction-style listings will be reduced and the number of bands will go down to two.

Auction-style listings with a starting price between £0.01 and £0.99 will still receive the monthly 100 free insertion fee allowance. From the 101 st listing, the insertion fee will be £0.05 for all categories including media (a change from £0.05 for media and £0.10 for all other categories).

For listings with a starting price above £1.00, the number of starting price bands will reduce from five to one. These items will be charged an insertion fee of £0.15 for all categories.

These changes will simplify the fees for sellers, allowing you to list more fixed price items at no additional cost and experiment with selling higher value items in auction format.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

01 August, 2013 | 09:59AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday August 2nd. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Free Photos, Picture Pack and Supersize from 1 August on eBay.ie***

31 July, 2013 | 12:05PM BST

Hello,

As previously announced on 1 July 2013:

From 1 August 2013, you’ll be able to upload up to 12 pictures to each of your listings free of charge on eBay.ie.

Picture Pack and Supersize will also become free from 1 August until 31 August 2013 when they will no longer be available. You’ll automatically get the benefits of Supersize free of charge for any listings with at least one picture of 500 pixels.

Using more pictures makes your listing more attractive to buyers, so make the most of this opportunity to improve your listings with additional pictures.

Find out how to upload pictures to your listings and comply with eBay’snew picture standards. For more helpful hints, use the top tips for taking great photos guide.

Regards,

The eBay Team


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***Free Photos from 1 August on eBay.co.uk***

31 July, 2013 | 12:05PM BST

Hello,

As previously announced on 1 July 2013:

From 1 August 2013, you’ll be able to upload up to 12 pictures to each of your listings free of charge on eBay.co.uk.

Picture Pack will also become free from 1 August until 31 August 2013 when it will no longer be available. You’ll still be able to enhance your listings by purchasing Supersize which will remain at the same price as before.

Using more pictures makes your listing more attractive to buyers, so make the most of this opportunity to improve your listings with additional pictures.

Find out how to upload pictures to your listings and comply with eBay’s new picture standards. For more helpful hints, use the top tips for taking great photos guide.

Regards,

The eBay Team


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***eBay Top-rated seller bug in calculating listings meeting new requirements***

30 July, 2013 | 03:35PM BST

Hello,

As we announced in the Spring seller update, the requirements for listings to be Top-rated are changing.

Sellers need to add the following to their listings in order for the listings to qualify:

  • A minimum returns period of 14 calendar days, using the new way of specifying your returns policy.
  • 1-day or same-day dispatch.
  • An express delivery option – offering delivery within 1 day.
  • A free postage option.

Unfortunately we are aware of a bug that will launch with the new changes on the 1 August, this will be corrected on the 20 August.

Between the 1 and 20 August, listings offering postage services with a 1day estimated delivery time will qualify as the express delivery option and this includes Royal Mail 1st Class. Listings meeting this and all the new requirements will receive the benefits of the new eBay Top-rated programme during this time.

From the 20 August this bug will be corrected and only sellers offering ‘Express services’ as identified in the listing flow will qualify and all previously incorrectly badged listings will lose their benefits.

To see further details on what is changing for the Top-rated seller programme see the seller announcement and our help page.

Regards
The eBay Team


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***BUSINESS SELLER NEWS – AUTUMN 2013 on eBay.ie***

30 July, 2013 | 11:31AM BST

YOUR BEST EVER SALES SEASON.
Our busiest season is on its way. And we’re making changes to support you in delivering a better shopping experience than ever before.
We‘re combining the convenience of a seamless online experience with all the good things buyers expect from high street shopping.
Prepare your business for the upcoming changes and you’ll be in the best position to increase your eBay sales this season.


International selling

Browsing and inspiration

Excellent fulfilment

Seller support and more

Regards,
The eBay Team


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***BUSINESS SELLER NEWS – AUTUMN 2013 on eBay.co.uk***

30 July, 2013 | 11:31AM BST

YOUR BEST EVER SALES SEASON.
Our busiest season is on its way. And we’re making changes to support you in delivering a better shopping experience than ever before.
We‘re combining the convenience of a seamless online experience with all the good things buyers expect from high street shopping.
Prepare your business for the upcoming changes and you’ll be in the best position to increase your eBay sales this season.

Fee structure changes

International selling

Browsing and inspiration

Excellent fulfilment

Seller support and more

Regards,
The eBay Team


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***Zero insertion fee for 100 listings on 27-28 July on eBay.co.uk ***

26 July, 2013 | 09:01AM BST

Description: http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 27-28 July 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


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***New tools for understanding fees on eBay.co.uk***

24 July, 2013 | 04:49PM BST

Hello,

From today, we’re introducing our new fee calculator and fee illustrator. These two new tools will help both private and business sellers to better understand how much they could be charged when selling items on eBay.co.uk.

The fee calculator displays the estimated costs associated with selling an individual item on eBay.co.uk. This is relevant to both private and business sellers although private sellers or sellers who are just starting out on eBay may find this tool particularly useful.

The fee illustrator displays the estimated costs associated with selling multiple items and how this may vary with different Shop subscriptions. This will be particularly useful for business sellers who want to double-check that they have the correct subscription for their needs.

Note: The tools are for information only and while they will give a strong indication of the fees for selling items on eBay.co.uk, they don’t include all possible fees that may apply.

Regards,

The eBay Team


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***New tool for understanding fees on eBay.ie***

24 July, 2013 | 04:49PM BST

Hello,

From today, we’re introducing our new fee illustrator. This new tool will help both private and business sellers to better understand how much they could be charged when selling items on eBay.ie.

The fee illustrator displays the estimated costs associated with selling multiple items and how this may vary with different Shop subscriptions. This will be particularly useful for business sellers who want to double-check that they have the correct subscription for their needs.

Note: The tool is for information only and while it will give a strong indication of the fees for selling items on eBay.ie, it doesn’t include all possible fees that may apply.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

18 July, 2013 | 10:26AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday July 19th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Zero insertion fee for 100 listings on 13-14 July on eBay.co.uk***

12 July, 2013 | 04:38PM BST

Hello,

On 13-14 July 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

11 July, 2013 | 01:12PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday July 12th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Incorrect charges for picture pack***

11 July, 2013 | 09:30AM BST

As a result of a software issue on Wednesday, 10 July, some members were incorrectly charged for picture pack features when listing. The issue has been resolved.

Any fees charged in error as a result of this technical issue will be credited back before the next billing cycle. We will update members who have been charged in error directly.

Rest assured we take these situations seriously. We apologise for any confusion or inconvenience this may have caused.

As always, thank you for selling on eBay.

Sincerely,

eBay Selling Team


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***New – upload tracking information in My eBay on eBay.ie***

08 July, 2013 | 10:51AM BST

Hello,

Including tracking information allows both you and your buyers to easily check on the status of your packages and can reduce the number of buyer questions.

If you use a postage service that provides a tracking number, you can now upload it in My eBay. Buyers can find the information in My eBay and use the tracking number to trace their package on the carrier’s site.

Find out how to upload a tracking number in My eBay .

Regards,
The eBay Team


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***Reminder: Community forums going into “read-only” mode***

08 July, 2013 | 09:03AM BST

As previously announced, as part of the move to the new Community platform, from 9 July, the Discussion Boards, Answer Centre and Groups will be placed in “read-only” mode.

All of your posts and information will be automatically moved to the new forums when the process is complete.

Here’s a sneak peek at what we’re working on. Don’t forget to join the conversation on the Community Updates discussion board – this will remain accessible for feedback, comments and concerns.

Regards,

The eBay Team


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***Increased protection if you sell to buyers in Russia and Brazil***

04 July, 2013 | 02:09PM BST

Hello,

From today, if one of your Russian or Brazilian buyers opens an eBay Buyer Protection case and leaves low or neutral Feedback and/or low detailed seller ratings for dispatch time, we’ll remove all Feedback for the transaction if you resolved the issue promptly with the buyer.

This is an extra incentive if you’re considering selling to buyers in Russia and Brazil, providing you with greater protection from any potential issues due to customs delays. And the opportunity is huge to increase your business in these two emerging markets. Russian shoppers bought more than $400 million in goods from eBay sellers in 2012 and Brazil is one of the fastest growing ecommerce markets worldwide.

We’ve already made it easier for Russian and Brazilian buyers by making sure they see only items that can be posted to their countries. We also offer translation into Russian and currency conversion into rubles for Russian buyers.

To sell to these new markets, make sure Russia and Brazil are included as countries you’ll post to in the Postage details section of your listings and they’ll automatically be displayed to buyers in these countries.

Find out more about international selling.

Regards,

The eBay Team



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***Free Photos from 1 August on eBay.co.uk***

01 July, 2013 | 09:03AM BST

Hello,

From 1 August, you’ll be able to upload up to 12 pictures to each of your listings free of charge on eBay.co.uk.

Picture Pack will also become free from 1st August until 31st August when it will no longer be available. You’ll still be able to enhance your listings by purchasing Supersize which will remain at the same price as before.

Using more pictures makes your listing more attractive to buyers, so make the most of this opportunity to improve your listings with additional pictures.

Find out how to upload pictures to your listings and comply with eBay’s new picture standards.

Regards,

The eBay Team


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***Free Photos, Picture Pack and Supersize from 1 August on eBay.ie***

01 July, 2013 | 09:03AM BST

Hello,

From 1 August, you’ll be able to upload up to 12 pictures to each of your listings free of charge on eBay.ie.

Picture Pack and Supersize will also become free from 1st August until 31st August when they will no longer be available. You’ll automatically get the benefits of Supersize free of charge for any listings with at least one picture of 500 pixels.

Using more pictures makes your listing more attractive to buyers, so make the most of this opportunity to improve your listings with additional pictures.

Find out how to upload pictures to your listings and comply with eBay’s new picture standards.

Regards,

The eBay Team


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***New features and a new look coming soon to the eBay Community forums***

27 June, 2013 | 10:24AM BST

Hello,

eBay will soon be updating the Community forums in the UK. With these updates, you’ll enjoy a better experience, an updated look and great new features, including:

  • A new “ask a question” feature that makes it even easier to find answers.
  • The ability for you to rate posts from other users.
  • When you ask a question, you’ll be able to see when an answer is posted and then “Accept the Solution” if you think the answer is good. Every time you accept a solution, you help other members who may have the same question to find their answer even faster.

Get an advance preview now .

Important: From July 9th, we’ll be placing the forums in “read-only” mode for a few days to make these enhancements. After the updates are completed, you can continue to ask questions and contribute as you always do – your user name, previous posts and post counts will all stay the same.

You don’t need to do anything differently to be able to take advantage of these new features. You’ll have the same familiar navigation on the left of your screen and the same structure for Discussion Boards, Answer Centre and Groups.

We’re very excited about these updates and hope you are too. We invite you to visit the special ‘Community Updates’ discussion board and let us know what you like or don’t like, ask any questions, or share suggestions. Your feedback plays a huge part in future Community improvements.

Thank you for being part of the eBay community.


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***Updated: Technical Problems with the eBay Community Centre***

26 June, 2013 | 09:16AM BST

Hello,

We are happy to confirm this issue has been resolved.

We apologise for the inconvenience and thank you for your patience.

Regards
The eBay-Team


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***Original: Technical Problems with the eBay Community Centre***

25 June, 2013 | 03:02PM BST

Hello,

We are aware that members are currently experiencing problems accessing the eBay Community Centre. We are working on a resolution for this issue as quickly as possible and will keep you updated.

Regards and apologies for the inconvenience,

The eBay Team


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***Paypal is changing its payment holds policy for new sellers***

24 June, 2013 | 10:45AM BST

PayPal is changing its payment holds, meaning we can better safeguard sellers with good selling records and encourage new sellers to offer the same high fulfillment standards.

Starting on July 15th, access to your buyers’ payments in PayPal may be delayed by up to 21 days. This applies to you if you’re a new seller and you’ve been selling on eBay.co.uk for less than 90 days, you’ve made fewer than 25 transactions in total or you’ve generated less than £165 in total sales.

Your buyers’ payments in PayPal may also be held if you’ve previously been suspended or are currently below standard.

You can access your PayPal funds earlier by uploading tracking information and indicating when your item has been dispatched.

Regards,

The eBay.co.uk Team
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***Preview your performance against the new eBay.ie Top-rated seller requirements***

21 June, 2013 | 10:46AM BST

Hello,

From today, we’re introducing a preview to show details of your current listings and whether they meet the new eBay Top-rated seller requirements.

This will help you to understand how your listings are currently performing against the new requirements and which listings you’ll need to change so you can continue to receive the related benefits of the eBay Top-rated seller badge, final value fee discount and better visibility in search results.

Find out more about the new requirements for the eBay Top-rated seller programme .

Don’t forget - if you make changes to your current listings between now and the 31 July, you’ll be credited with an additional 5% off your current eBay Top-rated seller final value fee discount.

You can access the preview via My eBay and your Seller Dashboard.

Regards,

The eBay.ie Team


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***Preview your performance against the new eBay.co.uk Top-rated seller requirements***

21 June, 2013 | 10:43AM BST

Hello,

From today, we’re introducing a preview to show details of your current listings and whether they meet the new eBay Top-rated seller requirements.

This will help you to understand how your listings are currently performing against the new requirements and which listings you’ll need to change so you can continue to receive the related benefits of the eBay Top-rated seller badge, final value fee discount and better visibility in search results.

Find out more about the new requirements for the eBay Top-rated seller programme.

Don’t forget - if you make changes to your current listings between now and the 31 July, you’ll be credited with an additional 5% off your current eBay Top-rated seller final value fee discount.

You can access the preview via My eBay and your Seller Dashboard.

Regards,

The eBay.co.uk Team


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***Zero insertion fee for 100 listings on 22 and 23 June on eBay.ie ***

21 June, 2013 | 09:39AM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 22 and 23 June 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay.ie Team


Link to this announcement | Back to top
***Zero insertion fee for 100 listings on 22 and 23 June on eBay.co.uk ***

21 June, 2013 | 09:38AM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 22 and 23 June 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay.co.uk Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

20 June, 2013 | 11:10AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday June 21st. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Scheduled maintenance for this week***

13 June, 2013 | 10:57AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday June 14th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Zero insertion fee for up to 100 listings on 13 June on eBay.co.uk ***

12 June, 2013 | 01:30PM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 13 June, private sellers who list up to 100 auction-style listings at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Valid only on 10-day listings that are scheduled to end on 23 June. Additional listing fees still apply e.g. for adding extra pictures.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Zero insertion fee for 100 listings on 8 and 9 June on eBay.co.uk ***

07 June, 2013 | 01:55PM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 8 and 9 June 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

06 June, 2013 | 11:08AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday June 7th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Coming this month: a redesigned seller invoice ***

05 June, 2013 | 11:13AM BST

Hello,

Starting this month, you’ll begin receiving our newly enhanced invoice. Redesigned with you in mind, your monthly invoice will:

· Clearly display your seller fees, as well as all the discounts, credits and promotions you’ve received so you can quickly assess how much you’ve saved. Some promotional savings may appear in the following invoice

· Display your transaction fees chronologically. And as of 13 June 2013—if you prefer—you can set them to display by item number

· Provide you with a quick comparison of your monthly fees compared to your eBay sales

· Let you know when your fees will be applied to your payment method on file

· Feature educational information, in case you have questions regarding your invoice and/or fees

Regards

The eBay Team


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***Price Change and New Features for motor dealers from July 2013 on eBayMotorsPro.co.uk***

31 May, 2013 | 10:25AM BST

Hello,

From 1 July 2013, we're introducing a new price structure for eBay Motors Pro, as well as launching a series of new free features. eBay Motors Pro customers can find out more about the price change and new features.

Thank you for your continued support of eBay Motors Pro.

Regards,

The eBay Motors Team


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***Scheduled maintenance for this week***

30 May, 2013 | 10:29AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday May 31st. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


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***Display a same-day dispatch time on your listings on eBay.ie ***

29 May, 2013 | 10:54AM BST

Hello,

From today you’ll be able to display a same-day dispatch time on your listings. You’ll also be able to specify a cut-off time by which purchases must be made to qualify for this option. This will be displayed on all listings for which you’ve selected the same-day dispatch option.

The default cut-off time will be 2pm, but you can change this time if an earlier or later time is more suitable for you or your business. Make sure you set a reasonable cut-off time to ensure that you’re able to meet buyer expectations consistently.

http://sellerupdate.ebay.ie/spring2013/same-day-dispatch

Regards,

The eBay Team


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***Display a same-day dispatch time on your listings on eBay.co.uk***

29 May, 2013 | 10:54AM BST

Hello,

From today you’ll be able to display a same-day dispatch time on your listings. You’ll also be able to specify a cut-off time by which purchases must be made to qualify for this option. This will be displayed on all listings for which you’ve selected the same-day dispatch option.

The default cut-off time will be 2pm, but you can change this time if an earlier or later time is more suitable for you or your business. Make sure you set a reasonable cut-off time to ensure that you’re able to meet buyer expectations consistently.

How to set up your same-day dispatch time .

Regards,

The eBay Team


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***Additional 5% final value fee discount on eBay.co.uk for meeting the new eBay top rated seller requirements***

27 May, 2013 | 10:15AM BST

Hello,

Between 1 June and 31 July 2013 on eBay.co.uk, eBay Top-rated sellers will receive an additional 5% final value fee discount on top of their existing final value fee discount when they meet the following new eBay Top-rated seller requirements for each eligible listing:

• A minimum returns period of 14 calendar days
• 1-day or same-day dispatch
• An express delivery option offering delivery within 1 day
• A free domestic postage option

Limitations apply. See Terms and conditions.

Regards,
The eBay Team


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***Additional 5% final value fee discount on eBay.ie for meeting the new eBay top rated seller requirements***

27 May, 2013 | 10:15AM BST

Hello,

Between 1 June and 31 July 2013 on eBay.ie, eBay Top-rated sellers will receive an additional 5% final value fee discount on top of their existing final value fee discount when they meet the following new eBay Top-rated seller requirements for each eligible listing:

• A minimum returns period of 14 calendar days
• 1-day or same-day dispatch
• An express delivery option offering delivery within 1 day
• A free domestic postage option

Limitations apply. See Terms and conditions.

Regards,
The eBay Team


Link to this announcement | Back to top
***Zero insertion fee for 100 listings on 25, 26 and 27 May on eBay.co.uk***

24 May, 2013 | 12:19PM BST

Hello,

On 25, 26 and 27 May 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Zero insertion fee for 100 listings on 25 and 26 May on eBay.ie***

24 May, 2013 | 12:19PM BST

http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 25 and 26 May 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

23 May, 2013 | 01:28PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday May 24th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


Link to this announcement | Back to top
***Scheduled maintenance for this week***

16 May, 2013 | 02:41PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday May 17th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


Link to this announcement | Back to top
***Zero insertion fees for 100 listings from 11-12 May on eBay.co.uk***

10 May, 2013 | 10:55AM BST

Hello,

From 11-12 May 2013, private sellers that list up to 100 auction-style listings at a starting price of £1.00 or more in an eligible category on eBay.co.uk, won’t pay an insertion fees.* Additional listing fees still apply, such as those for adding extra photos.

To be eligible for this promotion, you must:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Correction to recent Business Seller fees change announcement on eBay.ie***

09 May, 2013 | 05:12PM BST

Hello,

There were some errors in our recent announcement of changes to shop subscription monthly fees.

From June 13th, the monthly fees for a Basic shop will rise from €19.99 to €24.99 (not from €19.95 to €24.95). For Featured shops, the monthly fees will rise from €59.99 to €69.99 (not from €49.95 to €59.95). Fees for Anchor stores will remain at €449.99

We apologize for these errors.

Regards

The ebay team


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***Scheduled maintenance for this week***

09 May, 2013 | 12:18PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday May 10th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


Link to this announcement | Back to top
***Price changes for private sellers from June 2013 on eBay.co.uk***

09 May, 2013 | 10:05AM BST

Hello,

From June, we’ll be making changes to our Basic Shop subscription for private sellers. The subscription price will increase from £ 14.99 to £ 19.99. We’re also adding 20 free fixed price, 30 day or Good ‘Til Cancelled listings per month to each subscription.

Shop subscriptions are now billed for at least one full calendar month as well, and any Shop cancellation will take effect from the beginning of the following calendar month. This means that we no longer refund you when you cancel your Shop subscription mid-month.

These changes are to bring Basic Shop subscriptions for private sellers in line with changes we’re making for our business sellers.

Regards,

The eBay team


Link to this announcement | Back to top
***Price changes for private sellers from June 2013 on eBay.ie***

09 May, 2013 | 10:05AM BST

Hello,

From June, we’ll be making changes to our Basic Shop subscription for private sellers. The subscription price will increase from 19,99 EUR to 24,99 EUR. We’re also adding 20 free fixed price, 30 day or Good ‘Til Cancelled listings per month to each subscription.

Shop subscriptions are now billed for at least one full calendar month as well, and any Shop cancellation will take effect from the beginning of the following calendar month. This means that we no longer refund you when you cancel your Shop subscription mid-month.

These changes are to bring Basic Shop subscriptions for private sellers in line with changes we’re making for our business sellers.

Regards,

The eBay team


Link to this announcement | Back to top
*** Changes to Royal Mail First Class delivery estimates on eBay.co.uk***

08 May, 2013 | 10:23AM BST

Hello,

In February, we announced that we were testing some changes to the delivery estimates associated with Royal Mail First and Second Class services to more closely reflect Royal Mail’s own delivery commitment.

Having implemented the changes for Second Class services 2 weeks ago, the delivery estimates for Royal Mail First Class and Royal Mail First Class Signed For services will change to 1 working day over this week.

Regards,

The eBay Team


Link to this announcement | Back to top
***Including package details when listing your item on eBay.co.uk***

02 May, 2013 | 09:43AM BST

Hello,

If you’ve recently listed an item using the sell your item form, you may have noticed that you now have the option of including your package details, such as package type, weight and dimensions.

Even though adding these details is optional, providing them up front when you list your item can save you time. This is because when your item sells and you’re ready to print your postage label on eBay, you won’t have to enter the package details at that time.

Find out more about printing postage labels on eBay.

Regards,

The eBay Team


Link to this announcement | Back to top
***How to list Samsung products successfully to meet buyer demand on eBay.ie***

26 April, 2013 | 04:52PM BST

Hello,

The latest highly anticipated Samsung phone has arrived! Follow these guidelines when listing the Samsung Galaxy S® 4 to help meet buyer demand and deliver excellent customer service.

Once the latest Samsung products are made available to the public, most sellers will be allowed to list them with some limitations:

  • Samsung authorised resellers may list an unlimited number of items per week.
  • eBay Top-rated sellers may list up to 8 items per week.
  • Sellers meeting our minimum performance standards may list 4 items per week.

Sellers not meeting our minimum performance standards, sellers who haven't completed a successful selling transaction on eBay and newly registered sellers, are not able to list the latest Samsung products during the post-launch sale period.

Regards,
The eBay.ie Team
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***Zero insertion fee for 100 listings on 27 and 28 April on eBay.co.uk***

26 April, 2013 | 03:48PM BST

Hello,

From 27-28 April 2013, private sellers that list up to 100 auction-style listings at a starting price of £1.00 or more in an eligible category on eBay.co.uk, won’t pay an insertion fee.* Additional listing fees, such as those for adding extra photos, still apply.
To be eligible for this promotion, you must:

Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Zero insertion fee for 100 listings on 27 and 28 April on eBay.ie ***

26 April, 2013 | 03:44PM BST

http://pics.ebaystatic.com/aw/pics/s.gifHello,

From 27-28 April 2013, private sellers that list up to 100 auction-style listings at a starting price of €1.50 or more in an eligible category on eBay.ie, won’t pay an insertion fee.* Additional listing fees, such as those for adding extra photos, still apply.

To be eligible for this promotion, you must:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Updated: Testing sign in using your email address on eBay.co.uk***

26 April, 2013 | 12:50PM BST

Hello,

We’ve recently tested an alternative sign in to our site, using your email address rather than your user ID.

From today, all users can sign in using the email address associated with their eBay account on eBay.co.uk. If you choose, you can still sign in using your user ID. Users signing in with their email address are still required to provide their password to login.

This new feature is currently limited to the web experience, and is not yet available for our mobile apps or mobile web. We’re working on this now, and will let you know when we’ve enabled email login from our mobile apps and mobile web in one of our upcoming releases.

Regards,

The eBay Team


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***Original: Testing sign in using your email address on eBay.co.uk***

16 April, 2013 | 02:08PM BST

Hello,

From the week commencing 15 April, we’ll be running a test where some users will be invited to sign in using their choice of eBay user ID, or the email address associated with their eBay account on eBay.co.uk.

Users signing in with their email address will still be required to provide their password.

Note: As the feature is being tested over the coming weeks, the ability to sign in using an email address may only be available intermittently.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

25 April, 2013 | 05:34PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday April 26th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


Link to this announcement | Back to top
***New International Selling Pages ***

24 April, 2013 | 05:02PM BST

Hello,

Today we launched our new international selling pages. They’re live on our site to provide you with details you need to know to sell internationally with us.

You can reach more than 116 million buyers in 14 marketplaces around the world with eBay. Our new international selling pages provide comprehensive information about:

- The benefits and opportunities of international selling

- How to start selling internationally with us

- How to grow your international business

- Managing challenges of international selling, such as postage, language, laws and regulations.

These international selling pages are part of our Seller Centre. They can be found via our header navigation under Sell > International selling or here.

Make sure you bookmark this page for future reference!

Regards,

The eBay Team


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***Changes to Royal Mail Second Class delivery estimates on eBay.co.uk***

23 April, 2013 | 10:16AM BST

Hello,

In February, we announced that we were testing some changes to the delivery estimates associated with Royal Mail First and Second Class services to more closely reflect Royal Mail’s own delivery commitment.

As a result of this test, over the next week the delivery estimates for Royal Mail Second Class and Royal Mail Second Class Signed For services will change to 2-3 working days.

Regards,

The eBay Team


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***Testing the feed on eBay.co.uk***

22 April, 2013 | 12:38PM BST

From the week commencing 22 April, we’re testing a new feature called the ‘feed’ for some buyers on eBay.co.uk.

The feed creates a tailored showcase of products on a buyer’s homepage. Preferred products, brands and trends are chosen by the buyer and the collection of items is constantly updated to match these preferences with relevant listings from sellers. This helps buyers to discover new items related to their interests and instantly shop for them.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

18 April, 2013 | 02:17PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday April 19th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


Link to this announcement | Back to top
***Zero insertion fees for 100 eBay.co.uk listings on 13 - 14 April***

12 April, 2013 | 01:18PM BST


http://pics.ebaystatic.com/aw/pics/s.gif Hello,

On 13 - 14 April 2013, there will be no insertion fees* for private sellers that list up to 100 auction-style listing(s) at a starting price of £1.00 or more in an eligible category on eBay.co.uk. Additional listing fees still apply, such as those for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

Regards,

The eBay Team

*Terms and conditions apply.


Link to this announcement | Back to top
***Scheduled maintenance for this week***

11 April, 2013 | 10:50AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday April 12th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


Link to this announcement | Back to top
***How to list upcoming Samsung products successfully to meet buyer demand on eBay.co.uk***

09 April, 2013 | 02:59PM BST

The launch of the latest highly-anticipated Samsung phone is just around the corner. Follow these guidelines when listing the Samsung Galaxy S® 4 to help meet buyer demand and deliver excellent customer service.

Listing the latest Samsung products as pre-sales
Sellers in full compliance with eBay’s Presale policy will be allowed to list the latest Samsung products on eBay, 30 days prior to the launch date. Also:

  • Samsung authorised resellers may list up to 25 items per week.
  • eBay Top-rated sellers may list up to 4 items per week.
  • Sellers meeting our minimum performance standards may list 1 item per week.

Listing the latest Samsung products after the launch
Once the latest Samsung products are made available to the public, most sellers will be allowed to list them with some limitations:

  • Samsung authorised resellers may list an unlimited number of items per week.
  • eBay Top-rated sellers may list up to 8 items per week.
  • Sellers meeting our minimum performance standards may list 4 items per week.
  • Sellers who’ve confirmed their personal information may list 1 item per week.

Sellers not meeting our minimum performance standards—or that haven’t confirmed their personal information—will not be allowed to list the latest Samsung products during the pre-sale or post-launch sale period.

Regards

The eBay-Team


Link to this announcement | Back to top
***How to list upcoming Samsung products successfully to meet buyer demand on eBay.ie***

09 April, 2013 | 02:14PM BST

The launch of the latest highly-anticipated Samsung phone is just around the corner. Follow these guidelines when listing the Samsung Galaxy S® 4 to help meet buyer demand and deliver excellent customer service.

Listing the latest Samsung products as pre-sales
Sellers in full compliance with eBay’s Presale policy will be allowed to list the latest Samsung products on eBay, 30 days prior to the launch date. Also:

  • Samsung authorised resellers may list up to 25 items per week.
  • eBay Top-rated sellers may list up to 4 items per week.
  • Sellers meeting our minimum performance standards may list 1 item per week.

Listing the latest Samsung products after the launch
Once the latest Samsung products are made available to the public, most sellers will be allowed to list them with some limitations:

  • Samsung authorised resellers may list an unlimited number of items per week.
  • eBay Top-rated sellers may list up to 8 items per week.
  • Sellers meeting our minimum performance standards may list 4 items per week.
  • Sellers who’ve confirmed their personal information may list 1 item per week.

Sellers not meeting our minimum performance standards —or that haven’t confirmed their personal information—will not be allowed to list the latest Samsung products during the pre-sale or post-launch sale period.

Regards

The eBay-Team


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***Scheduled maintenance for this week***

04 April, 2013 | 11:15AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday April 5th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team.


Link to this announcement | Back to top
***Welcome to the new eBay***

04 April, 2013 | 11:09AM BST

eBay is growing fast, with more than 4 million new users in the first half of 2012 alone. And technology is changing the way we shop faster than ever. Just a decade ago, smart phones didn’t exist. Today, eBay apps have been downloaded more than 100 million times and we’re seeing an exponential increase in transactions via mobile devices in 2012.

No matter how or where we shop, we expect convenience. We want personalised experiences tailored to our unique interests. We expect to make quick and easy purchases, whether the products we want are down the street or halfway around the world.

That’s where eBay comes in. Our commitment is to make sure that as a buyer, your expectations are met head on—and that as a seller, you have the technology platform you need to thrive in this new world of commerce.

The innovations we’re launching on eBay.co.uk reflect the new eBay—one that puts you front and centre:

  • New personalised homepage: You may start to notice a new look to some eBay pages, including the homepage. An exciting new feature is coming to the eBay homepage called the “Feed” offering a collection of items selected for buyers, based on their shopping history or their own personal interests. Feed will be available to most buyers by the end of this month.

  • Easy-to-scan search results and item page: Buyers will also notice an update to the look of search results—including more inviting pictures that make it fun and easy to spot just what they want. An updated item page will feature a stand-out picture, plus all the important details they need to make their purchase

  • More selling power in your eBay profile: As a seller, you can now hook into the power of social media right from your eBay profile. Link to your Facebook fan or profile page, and embed YouTube videos. Plus, buyers see a larger profile image and larger images of items you’re selling. The updated profile will be available in the coming weeks.

And this is only the beginning—we’ll continue to innovate in ways that make it easier and more fun to shop and buy, and easier and more profitable to sell.

As always, many of these enhancements are the direct result of suggestions from you, the eBay community. We continue to value your input.

Thank you for being part of the new eBay—we hope you enjoy it!


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***Scheduled maintenance for this week***

28 March, 2013 | 12:53PM GMT


Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday March 29th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,

The eBay Team


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***Updated: Preparing for Royal Mail Changes – 2 April***

22 March, 2013 | 05:49PM GMT

Hello,

We recently published guidance for sellers about Royal Mail’s upcoming price and format changes that are due to come into effect on the 2 April 2013. Please ensure that you are familiar with the way parcels are now priced (see “Format” section of this page).

In preparation for this, eBay are making a number of changes to postage services on the site.

Postage Limits

We’ve reviewed the maximum postage limits that apply to a number of categories in the light of the new Royal Mail prices and format changes. We have also taken the opportunity to ensure that sellers are able to use First Class Signed for services within the cap limits.

A number of categories have had their postage limits raised as result of this review. This change is already in effect to ensure sellers are able to list with the new limits ahead of Royal Mail’s changes.

Postage Estimator

Our Postage Estimator will be updated by the 26 March to reflect the changes that Royal Mail are introducing. We’ve also updated the tool to reflect the services that are available on our Pay and Print Label Service and to display the Postage Discounts available on that platform.

We recommend that ALL sellers check the new postage costs for their items using this tool to ensure that you are not caught out by the changes on the 2 April.

Postage Services

Royal Mail have also made changes to the services that are offered to sellers. As a result the following changes will be made to postage services available on listings – Royal Mail Standard Parcels – This service is being withdrawn from the 2 April. This service will no longer be available to list with from the 26th March. Sellers should review their listings and change this service to Royal Mail 2nd Class.

Royal Mail Business services - over the next few months we will be updating the service names available in the listing tools to reflect the new names of the services that Royal Mail have for business sellers.

Regards,

The eBay team


Link to this announcement | Back to top
***Original: Preparing for Royal Mail Changes – 2 April***

22 March, 2013 | 05:03PM GMT

Hello,

We recently published guidance for sellers about Royal Mail’s upcoming price and format changes that are due to come into effect on the 2 April 2013. Please ensure that you are familiar with the way parcels are now priced (see “Format” section of this page).

In preparation for this, eBay are making a number of changes to postage services on the site.

Postage Limits

We’ve reviewed the maximum postage limits that apply to a number of categories in the light of the new Royal Mail prices and format changes. We have also taken the opportunity to ensure that sellers are able to use First Class Signed for services within the cap limits.

A number of categories have had their postage limits raised as result of this review. This change is already in effect to ensure sellers are able to list with the new limits ahead of Royal Mail’s changes.

Postage Estimator

Our Postage Estimator will be updated by the 26 March to reflect the changes that Royal Mail are introducing. We’ve also updated the tool to reflect the services that are available on our Pay and Print Label Service and to display the Postage Discounts available on that platform.

We recommend that ALL sellers check the new postage costs for their items using this tool to ensure that you are not caught out by the changes on the 2 April.

Postage Services

Royal Mail have also made changes to the services that are offered to sellers. As a result the following changes will be made to postage services available on listings – Royal Mail Standard Parcels – This service is being withdrawn from the 2 April. This service will no longer be available to list with from the 26th March. Sellers should review their listings and change this service to Royal Mail 2nd Class.

Royal Mail Business services - over the next few months we will be updating the service names available in the listing tools to reflect the new names of the services that Royal Mail have for business sellers.

Regards,

The eBay team


Link to this announcement | Back to top
***eBay for Charity : Disasters Emergency Committee Syria Crisis Appeal***

22 March, 2013 | 07:23AM GMT

Hello,

The conflict in Syria has resulted in a worsening emergency. Of the 3 million people forced to flee, nearly 50% of those seeking refuge in neighbouring countries are children. Those who’ve fled the conflict desperately need food, shelter and medical supplies.

Leading UK aid agencies have launched a major fundraising appeal through the Disasters Emergency Committee (DEC) for donations to help those affected.

Your donation could help provide life-saving treatments to children at risk of disease and provide food and shelter for families to help them survive.

To help, simply:

1. Make the DEC appeal a favourite charity, and add a donation when you pay for an item through eBay checkout using PayPal.

2. Buy and sell items to benefit the DEC appeal using eBay for Charity.

3. Make an instant donation to the DEC appeal via PayPal.

Please note that 100% of your donations will go to the DEC appeal.

Regards,


The eBay for Charity Team


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***Resolved: software issue that impacted some sellers ***

21 March, 2013 | 10:51AM GMT

On the evening of 20 March, a small number of listings were inadvertently removed from eBay due to a software issue. This issue has now been resolved and we’re continuing to work to restore these listings in a process that is rolling out in stages. We expect the majority of listings to be restored very soon. We’re also reaching out to the sellers who’ve been most affected to support them directly with their recovery efforts.

We’ll keep you updated on our progress and we’re sorry for any inconvenience resulting from this issue.


Link to this announcement | Back to top
***Software issue that has impacted some sellers now resolved ***

21 March, 2013 | 09:18AM GMT

Yesterday evening (20/03/2013) due to a software issue a small percentage of listings were inadvertently removed from our platform. This issue is now resolved and we continue to make progress in restoring these listings, a process that is rolling out in stages and is expected to be completed for the majority of listings shortly. Separately, we are reaching out to eBay sellers most impacted and assisting them directly in their recovery efforts. We will keep our sellers apprised of our progress and apologise for any inconvenience resulting from this issue.


Link to this announcement | Back to top
***Scheduled maintenance for this week***

21 March, 2013 | 07:09AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, March 22. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


Link to this announcement | Back to top
***Updated: BUSINESS SELLER NEWS – SPRING 2013 on eBay.ie***

20 March, 2013 | 10:36AM GMT

** reposted from 19 March 2013 **

Bringing the best of retail to online shopping

Dear business sellers,

Buyers expectations are shifting, as the lines between online and offline retail blur:

Buyers want to combine the convenience of a seamless online experience with all the good things they expect from high-street shopping. They want a great visual experience, fast and flexible delivery options and no chance of any risks or surprises.

To meet these expectations, we’re introducing a series of enhancements in this Seller News:

Fee structure changes

Browsing and inspiration

Excellent fulfilment

No surprises, no risks

Other changes

Both eBay and sellers need to invest in meeting these new buyer expectations. Those who embrace the changes will be well positioned to take advantage of the exploding ecommerce market.

Regards,
The eBay Team


Link to this announcement | Back to top
***Original: BUSINESS SELLER NEWS – SPRING 2013 on eBay.ie***

20 March, 2013 | 10:23AM GMT

Business Seller News - Spring 2013

Bringing the best of retail to online shopping

Dear business sellers,

Buyers expectations are shifting, as the lines between online and offline retail blur:

Buyers want to combine the convenience of a seamless online experience with all the good things they expect from high-street shopping. They want a great visual experience, fast and flexible delivery options and no chance of any risks or surprises.

To meet these expectations, we’re introducing a series of enhancements in this Seller News:

Fee structure changes

Browsing and inspiration

Excellent fulfilment

No surprises, no risks

Other changes

Both eBay and sellers need to invest in meeting these new buyer expectations. Those who embrace the changes will be well positioned to take advantage of the exploding ecommerce market.

Regards,
The eBay Team


Link to this announcement | Back to top
***BUSINESS SELLER NEWS – SPRING 2013 on eBay.co.uk***

19 March, 2013 | 10:44AM GMT

Bringing the best of retail to online shopping

Dear business sellers,

Buyers expectations are shifting, as the lines between online and offline retail blur:

Buyers want to combine the convenience of a seamless online experience with all the good things they expect from high-street shopping. They want a great visual experience, fast and flexible delivery options and no chance of any risks or surprises.

To meet these expectations, we’re introducing a series of enhancements in this Seller News:

Fee structure changes

Browsing and inspiration

Excellent fulfilment

No surprises, no risks

Other changes

Both eBay and sellers need to invest in meeting these new buyer expectations. Those who embrace the changes will be well positioned to take advantage of the exploding ecommerce market.

Regards,
The eBay Team


Link to this announcement | Back to top
***Email addresses, offers to sell outside eBay and some URLs no longer allowed in eBay messages***

18 March, 2013 | 06:39AM GMT

We've updated eBay’s member-to-member contact policy to prohibit members from exchanging the following items of information in member-to-member communications:

  • Email addresses,
  • Offers to buy or sell outside eBay,
  • URLs to non-eBay sites that don’t directly help buyers purchase items on eBay.

Messages that include phone numbers and links to additional information that aid in the purchase decision or facilitate item delivery will still be permitted. These include warranties, manuals, and tracking links. We discourage buyers and sellers from sending offers to buy and sell outside eBay, as these transactions aren’t covered by eBay buyer protection programmes.

For more information about these changes, see eBay’sMember-to-member contact policy, and learn more about eBay Buyer Protection.

Regards,
The eBay-Team


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***Zero insertion fees for 100 listings from 16-17 March on eBay.ie ***

15 March, 2013 | 03:14PM GMT

Hello,

From 16-17 March, private sellers don’t pay an insertion fees if they meet the following criteria*:

  • List up to 100 auction-style listings
  • Items are listed at a starting price of €1.50 or more
  • Listings are in an eligible category on eBay.ie

Additional listing fees, such as those for adding extra photos, still apply.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Zero insertion fees for 100 listings from 16-17 March on eBay.co.uk***

15 March, 2013 | 03:12PM GMT

Hello,

From 16-17 March, private sellers don’t pay any insertion fees if they meet the following criteria*:

  • List up to 100 auction-style listings
  • Items are listed at a starting price of £1.00 or more
  • Listings are in an eligible category on eBay.co.uk

Additional listing fees, such as those for adding extra photos, still apply.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

14 March, 2013 | 08:33AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, March 15. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


Link to this announcement | Back to top
***Red Nose Day***

11 March, 2013 | 10:55AM GMT

The 2013 Red Nose Day BBC TV show airs on Friday 15 March. Many eBay buyers and sellers have supported the Comic Relief appeal since eBay for Charity launched in 2005, raising over £750,000 for the charity on eBay.co.uk.

If you’ve not yet used eBay for Charity when you list, it’s just 2 simple steps:

1) Choose a charity and the percentage you’d like to donate when listing an item.

Use the Advanced Sell form or listing tools such as Turbo Lister to make sure you see the charity option.

2) The PayPal Giving Fund will automatically collect your donation after the item sells and pass 100% of your donation on to your chosen charity.

All charity items stand out in search results with a special charity ribbon, giving them extra prominence against competing listings. You’ll also get an eBay fee credit on your basic insertion and final value fees equal to the percentage of the sale you donate.

Comic Relief is involved in a number of exciting year-round initiatives and projects, every one of them working towards transforming the lives of poor and vulnerable people in the UK and across the world.

If you’d like to support the Red Nose Day appeal on eBay.co.uk, just make Comic Relief into a favourite charity and it’ll appear in the sell form the next time you list. You can choose other favourite charities from our database of over 7,000 in the UK.

You can also bid on unique fashion items and one-off experiences from the Red Nose Day official eBay auction.

In total, eBay users have raised over £43m for over 7,000 UK charities, large and small, on eBay.co.uk. Find out more about eBay for Charity on the eBay for Charity FAQ page.

eBay for Charity


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***Zero insertion fee for 100 listings on 9 and 10 March on eBay.ie ***

08 March, 2013 | 03:09PM GMT

Hello,

On 9 and 10 March 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


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***Zero insertion fee for 100 listings on 9 and 10 March on eBay.co.uk***

08 March, 2013 | 03:06PM GMT

Hello,

On 9 and 10 March 2013, private sellers who list up to 100 auction-style listing(s) at a starting price of£1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*. Additional listing fees still apply e.g. for adding extra photos.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply.

Regards,

The eBay Team


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***Testing a new design for the eBay sign-in page on eBay.co.uk***

08 March, 2013 | 07:40AM GMT

Hello,

Recently, we've been testing a new design of the eBay sign-in page.

From this week, we'll be introducing the new design as a permanent change.

Regards,
The eBay Team


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***Listing Policy: The Channel 4 Comedy Gala tickets***

07 March, 2013 | 11:50AM GMT

Tickets for The Channel 4 Comedy Gala in aid of Great Ormond Street Hospital Children’s Charity will go on sale from Friday 8th March. All proceeds will enable Great Street Hospital to provide care and support to its young patients and their families.

We have been working with the charity to support their fundraising from the event. Because tickets are limited, we expect some will be offered for sale on eBay. To ensure the charity benefits from these sales, we will apply the following conditions to the listings:

  • At least 20% of the final sale price for any tickets to Channel 4 Comedy Gala on the 18th May 2013 must be donated to Great Ormond Street Hospital Children’s Charity through the eBay for Charity programme.
  • One-day and three-day listings will not be allowed.

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on Great Ormond Street Hospital’s page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,


The eBay for Charity Team


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***Royal Mail price changes 2013 – Notice to UK sellers***

04 March, 2013 | 10:00AM GMT

Hello,

On 1 March 2013 the Royal Mail announced  it’s new prices for 2013 along with changes to the way some services are priced and new names forbusiness services.

What these changes mean to you.

Private Sellers

Letter Stamp Prices are unchanged from their 2012 prices. Therefore if the item that you are listing, or wish to list, will fit into a package measuring less than 2.5cm thick then you are unaffected by the changes.

For items thicker than 2.5cm the new “Parcel” format applies which will result in a price increase for sellers.  Sellers posting items that are  more than 8cm thick will now be charged Medium Parcel” format Royal Mail prices.  NB – There some exclusions to this rule.  Check Royal Mail’s guidance on this.

The full details of Royal Mail’s new consumer prices can be found here .

We encourage sellers to continue to shop around for the best service for them and their customers, particularly for larger/heavier items and we’ll be playing our part by offering services from a range of couriers, some offering large discounts, in our Label Printing service..

Business Sellers

Royal Mail has simplified its service names and lowered the threshold for eligibility to receive discounts as a business seller. Many Business sellers should now find themselves eligible for a Royal Mail contract and therefore be able to mitigate any impact on their postage costs. Full details can be found here . eBay will be updating the service names on eBay.co.uk’s flows to reflect these changes and we would encourage sellers to use the new names.

Postage Caps

As a result of these changes eBay will be reviewing the maximum postage caps that we have applied.  Further details will follow.

Regards,

The eBay.co.uk team


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***Scheduled maintenance for this week***

01 March, 2013 | 08:25AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, March 1st. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Testing changes to delivery estimates on eBay.co.uk***

27 February, 2013 | 11:23AM GMT

Hello,

From mid-February, we’re testing some changes to the delivery estimates associated with Royal Mail First and Second Class services to more closely reflect Royal Mail’s delivery commitment (1 working day for First Class, and 3 working days for Second Class).

Depending on how the test goes, we may make this a permanent change.

Regards,

The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings on 23 and 24 February on eBay.ie***

22 February, 2013 | 07:47AM GMT

Hello,

On 23 and 24 February 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 23 and 24 February on eBay.co.uk***

22 February, 2013 | 07:44AM GMT

Hello,

On 23 and 24 February 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Scheduled maintenance for this week***

21 February, 2013 | 08:29AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, February 22nd. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

14 February, 2013 | 09:11AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, February 15th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Advertising placement change on eBay.co.uk: text advertising on listing pages***

13 February, 2013 | 03:24PM GMT

Hello,

Starting from 13 February, text advertising will be shown at the bottom of all active listings from both private and business sellers. The appearance will be similar to the 'Sponsored results' section at the bottom of search results pages and private sellers’ listings.

Regards,
The eBay Team


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***New options for specifying your returns policy on eBay.co.uk and eBay.ie***

08 February, 2013 | 11:28AM GMT

Hello,

From February, you'll be able to specify the following returns information when listing your item:

  • Returns time frame (how long the buyer has to return the item - now at least 14 days)
  • Who pays for return postage (you or the buyer)

These new drop-down options make it simpler for you to manage the returns information on your listings, and give buyers clear, consistent information about a seller's returns policy. Later this year, we'll require business sellers to enter this information for all listings.

These fields will be available on eBay selling tools including the Advanced sell ('Sell Your Item') form, bulk editing and relisting in My eBay, Turbo Lister, and Selling Manager/Selling Manager Pro.

Offering returns is good business

All sellers on eBay must specify a returns policy for their items, whether your policy is to accept returns or not. Research shows that buyers appreciate the peace of mind of shopping from sellers who offer returns, and that items with a clear returns policy typically sell better than items without one.

If you trade as a business, you're legally obliged to sort things out for your buyer if an item is faulty, arrives damaged or is not fit for its purpose. A consumer buyer also has the right to return an item to you if they change their mind. Learn more about your legal obligations as a business  .

Minimum time frame for returns

We are setting 14 days as the minimum period that sellers can specify for accepting returns. While this is a longer time frame than the 7-day cancellation period that applies under current UK and Irish distance selling rules, a 14-day returns period will be required under UK and Irish selling regulations that will become effective in December 2013.

We've decided to apply these standards early as part of providing the quality of service that buyers have come to expect when shopping online, and ensuring they feel confident buying on eBay.

Learn more about specifying your returns policy.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 9 and 10 February on eBay.ie ***

08 February, 2013 | 11:24AM GMT

Hello,

On 9 and 10 February  2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay.ie Team


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***Zero Insertion Fee for 100 listings on 9 and 10 February on eBay.co.uk***

08 February, 2013 | 11:23AM GMT

Hello,

On 9 and 10  February 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay.co.uk Team


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***Scheduled maintenance for this week***

07 February, 2013 | 08:27AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, February 8th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Changes to the User Agreement and eBay Buyer Protection Policy on eBay.co.uk***

06 February, 2013 | 04:25PM GMT

Hello,

As communicated to our sellers, we’ve made some changes to the eBay.co.uk User Agreement (UK User Agreement) and eBay Buyer Protection Policy.  These are effective immediately for new members, and on 12 March 2013 for current members.

Here is a summary of the main changes:

  • We’ve added a section to cover international trading. In particular, the new section covers selling items internationally, and related tools including estimated currency conversion, postage calculation tools, and the translation of listings into other languages. In addition, we’ve updated the International Selling Agreement that sellers agree to when listing items with international postage or on a site that has an eBay Buyer Protection policy.
  • We’ve also added a new policy to cover the use of all types of comparative pricing (i.e. RRP or historical pricing) on eBay. You can find the new policy here.
  • We’ve included a section to highlight your responsibilities when buying items on eBay. We aren’t adding any new responsibilities, just highlighting them.
  • We’ve added further details to cover the use of eBay’s mobile applications, as we’re likely to change how we display the terms and conditions for our mobile applications in the future.
  • We’ve made further changes regarding eBay Buyer Protection as summarised below (see the eBay Buyer Protection Policy for the full details):
    • As communicated to our sellers in the Autumn 2012 seller news, we’ll be making some changes to allow buyers and sellers to communicate more efficiently about transaction issues. This means that contacts from buyers for items not received and significantly not as described will be collected and presented in the Resolution Centre to help bring about an efficient resolution. Contacts from buyers will no longer count against a seller’s performance rating. Only unresolved eligible cases that are referred to eBay for a decision may count against a seller’s performance rating.
    • As a seller, where we seek to carry out a buyer reimbursement, and you don’t have sufficient funds available in the transaction currency, you authorise us to request PayPal to collect or reverse variable amounts in other currency holdings.

As with earlier updates, other changes have been made to keep the User Agreement up to date with the products and services we provide. 

You don’t need to take any further action to accept the new eBay User Agreement. If you choose not to accept the new terms, visit this help page for further information.

Thank you for being a part of the eBay community.

Regards,

The eBay Team
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***Changes to Royal Mail rules on items prohibited from the post***

06 February, 2013 | 09:18AM GMT

Hello,

Royal Mail has updated its rules for sending small quantities of specific consumer items in the post to UK and international addresses.

Make sure you read these new rules to make sure the items you’re sending aren’t prohibited from the post.

Visit the Royal Mail’s business and consumer websites to see examples of prohibited and restricted materials and their packaging advice.

Regards,

The eBay.co.uk Team


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***Listing Policy: War Child – Muse Tickets***

04 February, 2013 | 07:20AM GMT

Tickets for Muse’s concert at the 02 Shepherds Bush Empire in aid of War Child went on sale from 30th January 2012. All proceeds will enable War Child to support vulnerable children and families whose lives have been torn apart by war.

We have been working with the charity to support their fundraising from the event. Because tickets are limited, we expect some will be offered for sale on eBay. To ensure the charity benefits from these sales, we will apply the following conditions to the listings:

  • At least 20% of the final sale price for any tickets to Muse’s 02 Shepherd Bush Empire concert on the 18th February must be donated to War Child through the eBay for Charity programme.
  • One-day and three-day listings will not be allowed.

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on War Child’s page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,


The eBay for Charity Team


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***Listing Policy: Teenage Cancer Trust Tickets***

31 January, 2013 | 05:06PM GMT

Tickets for 2013 Teenage Cancer Trust concerts at the Royal Albert Hall went on sale from Friday 7th Dec 2012 and proceeds will help the charity improve the lives of teenagers and young adults living with cancer. 

Because of the limited number of tickets that will be available, we expect that some of these tickets will be offered for sale on eBay. We have been working with Teenage Cancer Trust to further their fundraising efforts and will apply the following conditions on the sales of these tickets:

  • At least 20% of the final sale price for any Teenage Cancer Trust ticket for the events listed below must be donated to the Teenage Cancer Trust through the eBay for Charity programme.
  • One-day and three-day listings will not be allowed.

The conditions above will apply to the following events:

Tuesday 19 March:           Ryan Adams, Beth Orton
Wednesday 20March:       An evening of comedy with Russell Brand and Noel Fielding, plus special guests
Thursday 21 March:          Primal Scream
Friday 22 March:              Kasabian
Saturday 23 March:          Noel Gallagher and Special Guests including Damon Albarn & Graham Coxon
Sunday 24 March:            Rizzle Kicks and Labrinth
Monday 25 March:           Paul Weller

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on Teenage Cancer Trust’s page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,

The eBay for Charity Team


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***Scheduled maintenance for this week***

31 January, 2013 | 01:06PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, February 1st. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Continuing seller difficulties following Monday’s PayPal technical issues***

30 January, 2013 | 11:26AM GMT

Hello

For 3 hours on Monday morning UK time (approximately 7am to 9:45am), PayPal experienced a technical issue where a small proportion of customers made duplicate transactions when they did not receive a notification that their original payment went through. This issue has been resolved. All customers will be refunded for duplicate transactions as soon as possible.

We are also aware that as a consequence of this technical issue some sellers have experienced confusion with regards to payment reconciliation of  transactions on eBay.co.uk during that time. We are currently identifying all affected transactions and will be communicating directly with those sellers that have been impacted.

We apologise for the inconvenience this has caused and will work will all buyers and sellers to make sure things are put right as soon as possible.

Regards,
The eBay.co.uk Team
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***Updated: Resolved: Technical problem with PayPal Checkout***

28 January, 2013 | 10:41AM GMT

Hello,

We are happy to confirm this issue has been resolved.

We apologise for the inconvenience and thank you for your patience.

Regards
The eBay.co.uk team


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***Original: Technical problem with PayPal Checkout***

28 January, 2013 | 09:36AM GMT

Hello,

We are aware that members are currently experiencing problems with checkout using PayPal. We are working on a resolution for this issue as quickly as possible and will keep you updated

Regards and apologies for the inconvenience,

The eBay.co.uk team


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***Listing Policy: CarFest Tickets***

24 January, 2013 | 05:00PM GMT

Tickets for CarFest are now on sale, with proceeds going to the charity BBC Children in Need. 

Because of the limited number of tickets that will be available, we expect that some of these tickets will be offered for sale on eBay. We have been working with CarFest to further their fundraising efforts and will apply the following conditions on the sales of these tickets:

  • At least 20% of the final sale price for any CarFest ticket must be donated to BBC Children in Need through eBay for Charity.
  • One-day and three-day listings will not be allowed.

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on BBC Children in Need’s page on eBay, and use the Sell Your Item form (Advanced Tool) for listing.

Thanks for your understanding and for your support of this cause.

Regards,

The eBay for Charity Team


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***Scheduled maintenance for this week***

24 January, 2013 | 09:50AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9 am on Friday, January 25th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 26 and 27 January on eBay.ie ***

24 January, 2013 | 09:47AM GMT

Hello,

On 26 and 27 January  2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay.ie Team


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***Zero Insertion Fee for 100 listings on 26 and 27 January on eBay.co.uk ***

24 January, 2013 | 09:44AM GMT

Hello,

On 26 and 27 January 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay.co.uk Team


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***Testing of new look search results pages on eBay.co.uk***

21 January, 2013 | 01:34PM GMT

Hello,

From today, we’ll be testing a new and improved design of the search results page. This simple, more visual design will help you to find what you’re looking for more easily.   

You’ll see the following key changes:

  • More prominent display of suggested categories to search on the left-hand side of the page.
  • Completed listings feature moved to the top of the page, allowing you to more easily switch between current and completed listings.

Based on the result of our tests, we may decide to permanently introduce the new design.

Regards,
The eBay.co.uk Team


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***New quick listing tool to help new private sellers create successful listings***

18 January, 2013 | 12:16PM GMT

On 15 January, we began introducing a new short version of the listing ('Sell your item') form.

The new quick listing tool helps new sellers to create successful eBay listings even more quickly and easily. We'll show you suggestions and tips to take the guesswork out of choosing categories, listing format, pricing and postage options.

Initially, we'll be making the new tool available to a small number of private sellers who are new to listing on eBay. If all goes well, we'll increase the number of sellers who can use it. Eventually it will replace the current Quick sell listing form. Of course, we'll keep you updated on our progress.

What does the quick listing tool do?

  • Fast, effective listings: Put in some keywords about the item you're selling, and we'll show you some similar items which have recently sold, to give you a starting point for your listing. You can also enter a product number (ISBN or UPC), if you have one.
  • Save time on photos: Depending on what you're selling, we may be able to supply a stock picture for items in our catalogue. The first picture on any listing is free.
  • Easy research: To help you decide on pricing, you can see how high the bidding went for similar items, and what other sellers have set as a Buy it now price.
  • Guidance: We'll recommend the best listing format, duration and postage options for your item.

Some listing features won't be available in the quick listing tool, but you can click the Switch to advanced tool link at any stage to change listing forms.

Note: The quick listing tool isn't available for these categories: Cars, Motorcycles & Vehicles, Events Tickets, Holidays & Travel, and Property.

Learn more about how the new quick listing tool works.

Regards,

The eBay.co.uk Team


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***Severe weather across the UK– Effect on Deliveries***

18 January, 2013 | 10:46AM GMT

Hello,

The severe weather conditions affecting many parts of the United Kingdom may cause delays to postage deliveries over the coming days.

We’ve been in contact with delivery providers and they have informed us that they are doing all they can to ensure that deliveries are getting through. You can keep up to date with the latest service information from the Royal Mail here.

In the meantime, in order to manage buyer expectations, we encourage our sellers to let buyers know when an item is dispatched and tell them when there may be a delay due to the weather. This is especially true if you are dispatching to an international buyer who may not be aware of the adverse weather in the UK.

In order to prevent negative impact to sellers’ feedback caused by the adverse weather we’ll take the following measures:

  • Review and remove feedback and low Detailed Seller Ratings if sellers feel they’ve been unduly affected and have evidence to support their position
  • Monitor Detailed Seller Ratings and take corrective action in case there is an abnormal increase in low Dispatch Time ratings across all sellers

For buyers who may be living in or are expecting deliveries from affected regions we encourage you to reach out to your seller by phone or email if you have concerns about your item. You can request contact details for your seller here.

We would like to take this opportunity to wish all our sellers and buyers the very best during this difficult weather period.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

17 January, 2013 | 01:16PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9 am on Friday, January 18th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 12 and 13 January on eBay.ie ***

11 January, 2013 | 10:00AM GMT

Hello,

On 12 and 13 January  2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 12 and 13 January on eBay.co.uk***

11 January, 2013 | 10:00AM GMT

Hello,

On 12 and 13 January 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Remember Collect+ are offering sellers on eBay.co.uk reduced postage rates until 31 January 2013. Sellers just need select Collect+, print a label from My eBay and drop their parcel off at one of over 5,000 shops nationwide. See full discount details and terms and conditions.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

10 January, 2013 | 04:07PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9 am on Friday, January 11th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Zero insertion fees for business sellers with Basic and Featured Shop subscriptions on eBay.co.uk***

03 January, 2013 | 12:47PM GMT

Between 7 and 11 January 2013, business sellers with Basic or Featured Shop subscriptions on eBay.co.uk can create or renew up to 50,000 30-day Fixed Price or Good ‘Til Cancelled listings in an eligible category and pay no insertion fees.*

This promotion applies to:

  • 30-day, or Good ‘Til Cancelled listings in eligible categories that are created, renewed, or relisted between 7 and 11 January 2013.
  • Business sellers with Basic or Featured Shop subscriptions only.
  • Up to 50,000 30 day listings or Good 'til cancelled listings only.
  • Other fees still apply.

If you’re a business seller with a Basic or Featured Shop subscription, this promotion gives you the opportunity to list up to 50,000 items of your inventory* in time for the upcoming busy sales period.

*Limitations apply. See Terms & Conditions.

Regards,
The eBay.co.uk Team


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***Scheduled maintenance for this week***

03 January, 2013 | 10:00AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, January 4. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Collect+ delivery discounts for sellers on eBay.co.uk - up to 15% discount from 26 December to 31 January***

26 December, 2012 | 10:15AM GMT

Hello,

Collect+ are offering sellers on eBay.co.uk reduced postage rates from 26 December 2012 to 31 January 2013. Sellers just need select Collect+, print a label from My eBay and drop their parcel off at one of over 5,000 shops nationwide.

See full discount details and terms and conditions.

Regards,
The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings 26th December 2012 until 1st January 2013 on eBay.ie***

26 December, 2012 | 10:00AM GMT

Hello,

Between 26th December 2012 and 1st January 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings 26th December 2012 until 1st January 2013 on eBay.co.uk***

26 December, 2012 | 10:00AM GMT

Hello,

Between 26th December 2012 and 1st January 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Scheduled maintenance for this week***

20 December, 2012 | 09:29AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, December 21. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: Royal Mail and Collect + announce last posting dates for Christmas***

12 December, 2012 | 07:37PM GMT

Hello,

If you offer delivery with Royal Mail or Collect+ services, please take a note of these last posting dates for guaranteed delivery before Christmas.

Make sure that your buyers are aware of these dates, especially when ordering close to the date - they may wish to choose an alternative postage service to ensure their item will arrive in time.

Royal Mail
International Airmail to Eastern Europe, Canada and USA - 10 December
International Airmail to Western Europe - 12 December
UK 2nd Class - 18 December
UK 1st Class - 20 December
Special Delivery - 22 December

Collect+
UK Mainland domestic parcels - 14 December

For more information, please check the Royal Mail or Collect+ websites (linked above).

Regards,
The eBay.co.uk team


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***Previous update: Royal Mail and Collect + announce last posting dates for Christmas***

*** | ***

Hello,

If you offer delivery with Royal Mail or Collect+ services, please take a note of these last posting dates for guaranteed delivery before Christmas.

Make sure that your buyers are aware of these dates, especially when ordering close to the date - they may wish to choose an alternative postage service to ensure their item will arrive in time.

Royal Mail
International Airmail to Eastern Europe, Canada and USA - 10 December
International Airmail to Western Europe - 12 December
UK 2nd Class - 18 December
UK 1st Class - 20 December
Special Delivery - 22 December

Collect+
UK Mainland domestic parcels - 14 December

For more information, please check the Royal Mail or Collect+ websites (linked above).

Regards,
The eBay.co.uk team


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***Original: Royal Mail and Connect + announce last posting dates for Christmas***

07 December, 2012 | 03:37PM GMT

Hello,

If you offer delivery with Royal Mail or Collect+ services, please take a note of these last posting dates for guaranteed delivery before Christmas.

Make sure that your buyers are aware of these dates, especially when ordering close to the date - they may wish to choose an alternative postage service to ensure their item will arrive in time.

Royal Mail
International Airmail to Eastern Europe, Canada and USA - 10 December
International Airmail to Western Europe - 12 December
UK 2nd Class - 18 December
UK 1st Class - 20 December
Special Delivery - 22 December

Collect+
UK Mainland domestic parcels - 14 December

For more information, please check the Royal Mail or Collect+ websites (linked above).

Regards,
The eBay.co.uk team


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***Zero Insertion Fee for 100 listings on 8 and 9 December on eBay.co.uk***

07 December, 2012 | 10:00AM GMT

Hello,

On 8 and 9 December 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 8 and 9 December on eBay.ie ***

07 December, 2012 | 10:00AM GMT

Hello,

On 8 and 9 December 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Scheduled maintenance for this week***

06 December, 2012 | 01:52PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, December 7. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Testing a new design for the eBay sign-in page on eBay.co.uk***

03 December, 2012 | 10:12AM GMT

Hello,

Starting from 3 December, we will be testing a new design for the eBay sign-in page.

The page reflects a more modern design and incorporates our new logo. Depending on how the test goes and community reactions, we may decide to make this a permanent change.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

29 November, 2012 | 09:48AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 30. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Multi-variation listings - Changes to how pictures are displayed in search***

28 November, 2012 | 01:50PM GMT

Hello,

In July we announced improvements to multi-variation listings, including tailoring which photo from the listing is displayed to buyers in search results. We're aware that this is impacting sellers, as it affects generic searches as well as searches by colour.

As a result of this feedback, we've decided to go back to using the main 'shared picture' on the search result page for all generic queries, across all categories. This will take effect from 5 December onwards. We'll still use the colour variation photo for a colour-related search.

All of the other new features introduced in October - such as the ability to add and rename variations and making it easier to add photos - are now in place, as is Multi Variation Merger. This tool helps you combine listings within the Clothes, Shoes & Accessories category to create multi-variation listings, which could help give your items better exposure in search results.

Thank you for your feedback and we look forward to you listing more of your items in the multi-variation format.

Regards,
The eBay Team
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***Zero Insertion Fee for 100 listings on 24 and 25 November on eBay.co.uk***

23 November, 2012 | 10:00AM GMT

Hello,

On 24 and 25 November 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 24 and 25 November on eBay.ie***

23 November, 2012 | 10:00AM GMT

Hello,

On 24 and 25 November 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Scheduled maintenance for this week***

22 November, 2012 | 09:30AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 23. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***From 15 to 28 November, your daily chance to become a Nectar millionaire on eBay.co.uk!***

16 November, 2012 | 10:33AM GMT

Hello,

From 15 to 28 November, we have 1 million Nectar points up for grabs every day, plus many other Nectar points prizes*.

To enter the competition, all you have to do is link your eBay and Nectar accounts and sign in to eBay.co.uk.

Each day that you sign in, you'll be automatically entered into the daily draw. Winners will be notified up to 6 weeks after the end of the competition.

Note: Excludes mobile sites/apps. Terms and conditions apply.

Learn more about Nectar points on eBay.

Good luck!
The eBay team

*Every day you can win one of the following Nectar points prizes:

    • 1 million pts
    • 10,000 pts
    • 1,000 pts
    • 100 pts

Please note you can only win the 1 million points once.


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***Zero Insertion Fee for 100 Auction and/or Fixed Price listings on 17 and 18 November on eBay.co.uk***

16 November, 2012 | 10:33AM GMT

Hello,

On 17 and 18 November 2012, private sellers who list up to a total of 100 listing(s) in an eligible category using the Auction-style format (with a starting price of £1 or more) and/or Fixed Price format (with a price of £0.99 or more) on eBay.co.uk, will not pay an Insertion Fee*.

Listings in the Auction-with-Buy It Now format will still be charged the Listing Upgrade Fee for Buy It Now.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 Auction and/or Fixed Price listings on 17 and 18 November on eBay.ie ***

16 November, 2012 | 10:33AM GMT

Hello,

On 17 and 18 November 2012, private sellers who list up to a total of 100 item(s) in an eligible category using the Auction-style format (with a starting price of €1.50 or more) or Fixed Price format (with a starting price of €1.00) on eBay.ie, will not pay an Insertion Fee*.

Listings in the Auction-with-Buy It Now format will still be charged the Listing Upgrade Fee for Buy It Now.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Scheduled maintenance for this week***

15 November, 2012 | 12:04PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 16. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Supporting the BBC Children in Need Appeal ***

13 November, 2012 | 02:39PM GMT

Hello,

This year's BBC Children in Need Appeal show is Friday 16 November. Many eBay buyers and sellers have supported BBC Children in Need since eBay for Charity launched in 2005, raising over £1.5m for the charity on eBay.co.uk.

If you've not yet used eBay for Charity when you list, it's simple to do:

  1. Choose a charity and percentage to donate when you list an item
  2. Wait for the donation to be collected automatically by MissionFish UK after the item sells

All charity items stand out in search with a special charity ribbon giving them extra prominence against competing listings. You'll also get a fee credit on your basic insertion and final value fees equal to the percentage of the sale you donate.

BBC Children in Need gives grants to projects in the UK which focus on children and young people who are disadvantaged. They support small and large organisations which empower children and extend their life choices.

If you'd like to support BBC Children in Need on eBay, just make them a favourite charity and they'll appear in the listing form next time you list. You can choose other favourites from our database of over 7,000 UK charities.

You can also buy official Pudsey merchandise and bid on unique items and one-off experiences from the BBC Children in Need eBay Shop.

In total, eBay users have raised over £39m for over 7,000 UK charities, large and small, on eBay.co.uk. Learn more about eBay for Charity.

Regards,
The eBay.co.uk team


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***eBay Top-rated sellers with an Anchor Shop subscription can now list internationally ***

12 November, 2012 | 10:00AM GMT

Hello,

Today we’re making it cheaper and easier for UK sellers to reach 105 million eBay buyers around the world:

If you’re an eBay Top-rated seller with an Anchor Shop subscription, you can now list unlimited items (30-day and Good ‘Til Cancelled fixed price listings) on eBay.co.uk, all European eBay marketplaces and eBay Australia for free.

Existing eBay Top-rated sellers with an Anchor Shop who opt in and any other eBay Top-rated sellers who upgrade to an Anchor Shop will receive the following benefits at no additional cost for 30-day and Good ‘Til Cancelled fixed price listings:

  • Zero insertion fees on all European sites*
  • Zero insertion fees on eBay Australia
  • Only $0.03 insertion fee on eBay.com

See your business grow in new markets - simply opt in to eBay International Selling in My eBay.

Regards,
The eBay Team

* Austria, Belgium (all sites), France, Germany, Ireland, Italy, Netherlands, United Kingdom, Poland, Spain, Switzerland.


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***Zero insertion fees for business sellers with Basic and Featured Shop subscriptions on eBay.co.uk***

08 November, 2012 | 12:32PM GMT

Between 12 and 16 November 2012, business sellers with Basic or Featured Shop subscriptions on eBay.co.uk can create or renew up to 50,000 30-day Fixed Price or Good ‘Til Cancelled listings in an eligible category and pay no insertion fees.*

This promotion applies to:

  • 30-day, or Good ‘Til Cancelled listings in eligible categories that are created, renewed, or relisted between 12 and 16 November 2012.
  • Business sellers with Basic or Featured Shop subscriptions only.
  • Up to 50,000 30 day listings or Good 'til cancelled listings only.
  • Other fees still apply.

If you’re a business seller with a Basic or Featured Shop subscription, this promotion gives you the opportunity to list up to 50,000 items of your inventory* in time for the upcoming busy sales period.

*Limitations apply. See Terms & Conditions.

Regards,
The eBay.co.uk  Team


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***Vehicle parts & accessories - 10% final value fee discount on listings with parts compatibility information on eBay.co.uk***

08 November, 2012 | 12:32PM GMT

Hello,

Selling vehicle parts or accessories? Which cars do your items fit?

Between 5 November and 14 December, UK sellers listing eligible vehicle parts and accessories on eBay.co.uk using the 'parts compatibility' feature will receive a 10% discount on the final value fee*.
This applies to all eligible auction-style and fixed price (Buy it Now) listings added, renewed or relisted between 5 November and 14 December.

To be eligible for this promotion, you need to:

Learn more about listing with parts compatibility.

*Terms and conditions apply. All other eBay selling fees still apply.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

08 November, 2012 | 12:32PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 9. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Testing a new design for the item page on eBay.co.uk***

06 November, 2012 | 04:37PM GMT

Hello

We’re testing a new page design for the item page with some UK users.

The new design features:

  • Larger images
  • More prominent product information
  • Cleaner layout
  • More concise wording
  • Locked header, visible as you scroll down the page

We’ll be testing this new layout over the next few weeks. Once we’re confident that the new page provides a better buying and selling experience, we’ll make it available to more users.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 3 and 4 November on eBay.co.uk***

02 November, 2012 | 09:00AM GMT

Hello,

On 3 and 4 November 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.
To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Scheduled maintenance for this week***

01 November, 2012 | 10:23AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, November 2. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Listing policy clarifications – sales of the New Apple products on eBay.co.uk***

01 November, 2012 | 10:23AM GMT

Hello,

With the launch of the new Apple iPad Mini and iPad 4 just round the corner, guidelines are now in place to help meet buyer demand for this highly anticipated device, while also supporting eBay sellers who deliver excellent customer service.

Most sellers will be allowed to list the new Apple iPad Mini and iPad 4, though in limited quantity.  The following restrictions apply:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers, as well as sellers with a history of selling in the Mobile & Smart Phones category, will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items a week.
  • All sellers who have confirmed their personal information will be able to list 1 item per week.

In addition, all sellers offering the new Apple iPad Mini and iPad 4 are required to accept PayPal as their only method of payment so you can benefit from PayPal Seller Protection when eligible.

Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

Regards,
The eBay.co.uk Team


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***Listing policy clarifications – sales of the New Apple products on eBay.ie***

01 November, 2012 | 10:23AM GMT

Hello,

With the launch of the new Apple iPad Mini and iPad 4, guidelines are now in place to help meet buyer demand for this highly anticipated device, while also supporting eBay sellers who deliver excellent customer service.

Most sellers will be allowed to list the Apple iPad Mini and iPad 4, though in limited quantity.  The following restrictions apply:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers, as well as sellers with a history of selling in the Mobile & Smart Phones category, will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items a week.
  • All sellers who have confirmed their personal information will be able to list 1 item per week.

In addition, all sellers offering the new Apple iPad Mini and iPad 4 are required to accept PayPal as their only method of payment so you can benefit from PayPal Seller Protection when eligible

Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

Regards,
The eBay.ie Team


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***New Multi Variation Merger tool now available***

31 October, 2012 | 03:06PM GMT

From today, sellers in the Fashion category will be able to use Multi Variation Merger to create new multi-variation listings based on their current individual listings.

Multi-variation listings are a key format for Fashion sellers: helping you to reduce costs, save time and boost your sales. By using the new Multi Variation Merger tool, you can keep the Best Match score associated with your most popular individual listing, which will mean increased visibility for your other items that may have performed less strongly in the past. Your new multi-variation listing will also be easier to manage, plus you’ll save money by paying only one insertion fee per Multi-variation listing and not multiple insertion fees for each variation.

Multi Variation Merger helps you merge your individual listings to create a new multi-variation listing quickly and easily using a simple 3-step process.

You can:

  1. Select which individual listings to merge.
  2. Review and edit your new multi-variation listing.
  3. Merge: make your new multi-variation listing available to buyers and end the old individual listings.

Go to My eBay to try Multi Variation Merger.

Find out more about multi-variation listings and how to use Multi Variation Merger. You can also leave us feedback directly from the tool’s page.

Regards
The eBay Team


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***New tyre finder now available on eBay.co.uk***

31 October, 2012 | 11:38AM GMT

Hello,

Just in time for the winter tyre season, a new tyre finder is now available on eBay.co.uk. This new tool makes it easier for buyers to select the right tyres for their vehicles.

Buyers can now enter the width, aspect ratio, diameter, tyre type, manufacturer or speed index and then simply select the right tyres for their vehicle from the 500,000 available on eBay.co.uk.

If you list in the Vehicle Parts & Accessories category, make sure you add item specifics to your tyre listings so your items are displayed in the new finder.

Go to the new eBay.co.uk tyre finder.

Regards, 
The eBay Team


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***Updated: Potential delays to deliveries to and from the USA and Canada due to Hurricane Sandy***

30 October, 2012 | 09:19AM GMT

Hello,

Due to Hurricane Sandy, deliveries to and from the mid-Atlantic and north-east regions* of the USA and parts of Canada may be disrupted.

If you’re involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or to complete your transaction may be delayed due to these severe weather conditions.

In order to manage buyer expectations, we encourage our sellers to let buyers know when an item is dispatched. We also encourage buyers to be patient, both throughout the transaction and when providing Feedback once your item arrives.

Please monitor your chosen courier’s website for up-to-date delivery information to these affected regions.

Regards,
The eBay.co.uk Team

*Virginia, Maryland, Washington DC, Delaware, New Jersey, New York, Pennsylvania, West Virginia, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine.
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***Previous update: Potential delays to deliveries to and from the USA and Canada due to Hurricane Sandy***

30 October, 2012 | 09:16AM GMT

Hello,

Due to Hurricane Sandy, deliveries to and from the mid-Atlantic and north-east regions* of the USA and parts of Canada may be disrupted.

If you’re involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or to complete your transaction may be delayed due to these severe weather conditions.

In order to manage buyer expectations, we encourage our sellers to let buyers know when an item is dispatched. We also encourage buyers to be patient, both throughout the transaction and when providing Feedback once your item arrives.

Please monitor your chosen courier’s website for up-to-date delivery information to these affected regions.

Regards,
The eBay.co.uk Team *Virginia, Maryland, Washington DC, Delaware, New Jersey, New York, Pennsylvania, West Virginia, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine.

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***Original: Potential delays to deliveries to and from the USA and Canada due to Hurricane Sandy***

30 October, 2012 | 09:11AM GMT

Hello,

Due to Hurricane Sandy, deliveries to and from the mid-Atlantic and north-east regions* of the USA may be disrupted.

If you’re involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or to complete your transaction may be delayed due to these severe weather conditions.

In order to manage buyer expectations, we encourage our sellers to let buyers know when an item is dispatched. We also encourage buyers to be patient, both throughout the transaction and when providing Feedback once your item arrives.

Please monitor your chosen courier’s website for up-to-date delivery information to these affected regions.

Regards,
The eBay.co.uk Team

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***Scheduled maintenance for this week***

25 October, 2012 | 10:57AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, October 26 . During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: View Item page merchandising***

23 October, 2012 | 09:45AM BST

Hello,

On 7 September 2012, we announced we would be launching a merchandising test above the item description on the view item page.

We would like to inform you that the test was finally not launched last month and has been postponed to begin this week instead.

Regards,
The eBay team


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***Original: View Item page merchandising***

07 September, 2012 | 01:15PM BST

Hello,

Starting from this week, we'll be testing a new merchandising placement above the item description on the view item page.

We'll rotate the same, related or similar items from your own inventory or from other sellers. Your items will also appear on the view item pages of other sellers. Pending results from this test, we may decide to introduce this new design permanently.

We hope this will inspire buyers to make a purchase based on what others have viewed or bought, improving their shopping experience and helping to increase sales across eBay.co.uk.

Regards,
The eBay team

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***Zero insertion fees for business sellers with Basic and Featured Shop subscriptions on eBay.co.uk***

19 October, 2012 | 01:41PM BST

Between 22 and 26 October 2012, business sellers with Basic or Featured Shop subscriptions on eBay.co.uk can create or renew up to 50,000 30-day Fixed Price or Good ‘Til Cancelled listings in an eligible category and pay no insertion fees.*

This promotion applies to:

  • New 30 day or Good ‘Til Cancelled listings created between 22 and 26 October 2012.
  • 30-day, or Good ‘Til Cancelled listings that are renewed or relisted between 22 and 26 October 2012.  
  • Business sellers with Basic or Featured Shop subscriptions only.
  • Listings with a price of £0.99 or more, in an eligible category.*

If you’re a business seller with a Basic or Featured Shop subscription, this promotion gives you the opportunity to list up to 50,000 items of your inventory* in time for the upcoming busy sales period.

*Limitations apply. See Terms & Conditions.

Regards,
The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings on 20 and 21 October on eBay.ie ***

19 October, 2012 | 10:00AM BST

Hello,

On 20 and 21 October 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.
To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.ie Team


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***Zero Insertion Fee for 100 listings on 20 and 21 October on eBay.co.uk***

19 October, 2012 | 10:00AM BST

Hello,

On 20 and 21 October 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.co.uk Team


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***Scheduled maintenance for this week***

18 October, 2012 | 10:31AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, October 19 . During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: RESOLVED: Certain web browsers are unable to upload images using the Quick Sell / Easy Lister / Simple Lister form***

18 October, 2012 | 10:25AM BST

We're happy to report that this issue is now resolve. We thank you for your patience

Regards,
The eBay Team


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***Original: Certain web browsers are unable to upload images using the Quick Sell / Easy Lister / Simple Lister form***

17 October, 2012 | 03:26PM BST

We're aware of a new issue where sellers using the Quick Sell / Easy Lister / Simple Lister selling forms cannot upload images. It's been reported that members are able to select their image, but the popup window appears to remain stuck with “Uploading photo” status.

This is affecting members using Internet Explorer 8, Mozilla Firefox 16 and Google Chrome. The current workaround is for sellers to use the Advanced Sell form instead of the Easy Lister / Quick Sell form.

The issue has been identified and we're working on a fix for this and will inform you when it is resolved.

We thank you for your patience

Regards,
The eBay Team


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***Updated: Issues with uploading images using the Mozilla Firefox 16 web browser : RESOLVED ***

17 October, 2012 | 10:06AM BST

We are happy to confirm this issue has now been resolved. Thank you for your patience.

Regards,
The eBay Team


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***Original: Issues with uploading images using the Mozilla Firefox 16 web browser ***

16 October, 2012 | 12:35PM BST

We're aware that members using Mozilla Firefox 16 or higher are having issues uploading images to their new listings. The issue has been identified and we're working on a fix for this and will inform you when it is resolved.

In the meantime there are a number of workarounds available:

  • If you are using Firefox 16, switch back to an older version. You can also switch to a different browser like Internet Explorer, Chrome, Opera and Safari (for MAC users).
  • Instead of using the "Sell an Item" option use "Sell Similar" from another listing.
  • If you are using the Basic up-loader switch to the Standard up-loader and vice versa.

Regards,
The eBay Team


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***Launching eBay FAST & FREE in the UK***

17 October, 2012 | 10:01AM BST

Hello,

eBay is launching the eBay FAST & FREE programme in the UK starting 17th October 2012, having been successful in the US and Australia.

As fast and free delivery is becoming increasingly important to online shoppers, from now onwards it will be easier to identify those listings where a seller offers free postage and an estimated delivery window of 3 working days or less.

The eBay FAST & FREE message will be automatically displayed on the relevant listing whenever the following conditions are met:

  1. Both the delivery address and the item are within the UK (with exclusion of the Scilly, Shetland and Hebrides islands).
  2. The first postage service offered is free.
  3. The estimated delivery date for the free service is 3 working days or less

Learn more about eBay FAST & FREE.

Regards,
The eBay Team


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***You can now collect Nectar points directly on eBay.co.uk!***

15 October, 2012 | 09:57AM BST

Great news! Nectar points are now available on eBay.co.uk...

…and to celebrate we’re offering TRIPLE points until 28th October*

Collect TRIPLE POINTS - Until 28th Oct - Start collecting now

We’ve teamed up with our friends at Nectar to bring you some fantastic news – you can now collect Nectar points on eBay.

Here’s how it works:

  • Link your eBay &  Nectar accounts and you will automatically collect Nectar points on all eligible purchases*
  • If you’re not a Nectar card holder then you can register and start collecting straight away

And if that wasn’t enough, we’re offering TRIPLE Nectar Points on purchases until Sunday 28th October 2012.

Start collecting now >

* Terms and conditions apply for the triple points offer

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 13 and 14 October on eBay.co.uk***

12 October, 2012 | 12:28PM BST

Hello,

On 13 and 14 October 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.
To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 13 and 14 October on eBay.ie ***

12 October, 2012 | 12:28PM BST

Hello,

On 13 and 14 October 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***Scheduled maintenance for this week***

11 October, 2012 | 04:21PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, October 12 . During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Welcome to the new eBay logo***

10 October, 2012 | 04:00PM BST

Last month, we announced that we were refreshing the eBay logo to reflect who we are today. Our updated logo symbolises the new eBay and our commitment to connect people to the things they need and love—anytime, anywhere.

Today, you’ll start to see the new eBay marketplaces logo on our global sites and communications. The full integration of the new logo will happen gradually over the coming months.

In the weeks and months ahead, we’ll introduce site-wide enhancements that deliver a cleaner, more contemporary and consistent experience, starting in the U.S. and then rolling out to our international sites. We recognise that our consumers want more personalised shopping experiences tailored to their unique interests.

We’ll let you know of the major new features are scheduled to roll out on eBay’s UK site. If you’d like to check out a preview of some of the potential features we’ll be launching, you can view them at ebay.com/new.

Thank you for contributing to our global community and for helping us deliver world-class experiences to eBay buyers.

Regards
The eBay team


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***Try eBay for free: Make your first 5 listings on eBay.co.uk for free***

28 September, 2012 | 01:25PM BST

http://pics.ebaystatic.com/aw/pics/s.gifHello,

On Saturday 29 and Sunday 30 September 2012 (local UK time), eBay.co.uk registered private sellers who have never listed an item for sale before can make their first 5 listings on eBay.co.uk and pay no fees when listing in an eligible category.

If you have listed items before but not sold them, you will not be eligible for this promotion.
To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.
*Terms and conditions apply

Regards,

The eBay Team


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***Featured First no longer available on eBay.co.uk***

27 September, 2012 | 02:12PM BST

Hello,

As previously announced in the Business Seller News – Autumn 2012, Featured First will no longer be visible in search results on eBay.co.uk from later this evening.

Unfortunately, it may still be possible to purchase Featured First when listing an item until the week commencing 10 October. However, as Featured First won’t be visible in search results, we would advise you not to choose this option.

If you inadvertently purchase Featured First during this time, you’ll receive a full fee credit.

We apologise for this inconvenience and thank you for selling on eBay.

Regards
The eBay.co.uk Team


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***Scheduled maintenance for this week***

27 September, 2012 | 01:13PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, September 28. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***New - use international postage rate tables to specify your postage costs per country***

24 September, 2012 | 10:43AM BST

Hello,

You can now set postage costs and services per country when specifying international postage services for your listings on eBay.co.uk.

International postage rate tables enable sellers to provide item-based postage costs, weight-based postage costs and surcharges for more than 200 countries.

If you offer international postage on your listings, you’ll now be able to easily specify different services or costs for posting items to different countries. For example, sellers can specify different postage costs of £2.00 to Austria, £3.00 to Belarus and £4.00 to Belgium as shown in the screenshot below.  Please check the International postage rates that apply to your items as this will vary depending on the carrier you use, the item size and the item location.


It’s easy to set up international postage rate tables:

1. Go to My eBay, select the Account tab and Site Preferences.
2. Click the Show link on the Postage and packaging preferences to see the Postage rate tables section.
3. Click the Edit link next to the Use postage tables option.
4. On the next page, you can set your domestic and international postage rates.
5. Once you’ve finished, click the Apply button.

Once international postage rate tables have been set up, they can be used any time an item is listed.

Note: You must continue to comply with applicable laws relating to refunds and returns and these may vary in different countries. You must make it clear in your listing if you do not cover the cost of postage of any returned items.

Watch our new video to find out more about using international postage rate tables.

If you use a third-party selling tool, check with your provider to find out when international postage rate tables will be available.

Regards,
The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings on 22 and 23 September on eBay.co.uk***

21 September, 2012 | 10:00AM BST

Hello,

On 22 and 23 September 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings on 22 and 23 September on eBay.ie ***

21 September, 2012 | 10:00AM BST

http://pics.ebaystatic.com/aw/pics/s.gifHello,

On 22 and 23 September 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.ie Team


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***Listing policy clarifications – sales of the new Apple iPhone on eBay.ie***

20 September, 2012 | 04:20PM BST

Hello,

With the launch of the new Apple iPhone, guidelines are now in place to help meet buyer demand for this highly anticipated device, while also supporting eBay sellers who deliver excellent customer service.

Most sellers will be allowed to list the new Apple iPhone, though in limited quantity.  The following restrictions apply:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers, as well as sellers with a history of selling in the Mobile & Smart Phones category, will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items a week.
  • All sellers who have confirmed their personal information will be able to list 1 item per week.

In addition, all sellers offering the new Apple iPhone are required to accept PayPal as their only method of payment so you can benefit from PayPal Seller Protection when eligible

Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

Regards,
The eBay.ie Team


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***Scheduled maintenance for this week***

20 September, 2012 | 09:45AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 21 September. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: Announcing a new look for eBay***

13 September, 2012 | 04:38PM BST

The world of commerce is changing and eBay is evolving with it.

Over the past few years we’ve made significant improvements to our global marketplace, offering a cleaner, more contemporary and consistent experience, with innovation that makes buying and selling easier and more enjoyable. We’ve brought more buyers to you. Your inventory is now available to more than 100 million active users around the World. sellers, and growing.

Our business has grown and evolved, and we felt it was time for a change. We‘ve refreshed our logo to reflect who we are today and symbolise our dynamic future. This wasn’t a decision we made lightly. We are proud of our rich history. That’s why our new logo retains core elements, including the typeface and iconic colour palette, representing our diverse global community.


We’re sharing this news with you, because we value how much you contribute to our global community. In mid-October, we will start implementing the new logo across eBay sites Worldwide.


Thank you for the incredible, world-class experiences you bring to eBay buyers. After 17 years, there’s still nothing like eBay.


You can learn more about our new logo and hear from eBay President Devin Wenig here.


Regards,

The eBay Team


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***Original: Announcing a new look for eBay***

13 September, 2012 | 04:13PM BST

The world of commerce is changing and eBay is evolving with it.

Over the past few years we’ve made significant improvements to our global marketplace, offering a cleaner, more contemporary and consistent experience, with innovation that makes buying and selling easier and more enjoyable. We’ve brought more buyers to you. Your inventory is now available to more than 100 million active users around the World. sellers, and growing.

Our business has grown and evolved, and we felt it was time for a change. We‘ve refreshed our logo to reflect who we are today and symbolise our dynamic future. This wasn’t a decision we made lightly. We are proud of our rich history. That’s why our new logo retains core elements, including the typeface and iconic colour palette, representing our diverse global community.


We’re sharing this news with you, because we value how much you contribute to our global community. In mid-October, we will start implementing the new logo across eBay sites Worldwide.


Thank you for the incredible, world-class experiences you bring to eBay buyers. After 17 years, there’s still nothing like eBay.


You can learn more about our new logo and hear from eBay President Devin Wenig here.


Regards,

The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

13 September, 2012 | 09:50AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 14 September. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Listing policy clarifications – sales of the new Apple iPhone on eBay.co.uk***

12 September, 2012 | 01:00PM BST

Hello,

With the launch of the new Apple iPhone just round the corner, guidelines are now in place to help meet buyer demand for this highly anticipated device, while also supporting eBay sellers who deliver excellent customer service.

Most sellers will be allowed to list the new Apple iPhone, though in limited quantity.  The following restrictions apply:

  • Apple authorized resellers will be allowed to list an unlimited number of items per week.
  • eBay Top-rated sellers, as well as sellers with a history of selling in the Mobile & Smart Phones category, will be allowed to list up to 8 items per week.
  • All sellers meeting our minimum performance standards will be allowed to list 4 items a week.
  • All sellers who have confirmed their personal information will be able to list 1 item per week.

In addition, all sellers offering the new Apple iPhone are required to accept PayPal as their only method of payment so you can benefit from PayPal Seller Protection when eligible.

Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.

Regards,
The eBay Team


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***Site issue impacting multi-variation listings ***

07 September, 2012 | 02:27PM BST



We are aware that some sellers have been experiencing issues relating to a limited number of items listed as a multi-variation listing.

The interruption resulted in some listings appearing to not have sufficient inventory. Potential buyers would’ve received an email from eBay stating that the item was out of stock and the order could not be processed and that their payment was refunded immediately by PayPal.

While this issue only affects a small number of sellers we want to let you know that we have identified the technical cause and are working to resolve it within the next 24 hours. In the meantime you can check whether an item has been paid for via your eBay or PayPal seller accounts.

We will be in contact with any sellers that have been impacted by this issue and will be refunding insertion fees for any affected listings.

We apologise for this issue and the inconvenience it may have caused you.

Regards,
The eBay team
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***Scheduled maintenance for this week***

06 September, 2012 | 09:40AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 7 September. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***9 days with Zero Insertion Fee for 150 listings on eBay.ie***

03 September, 2012 | 02:03PM BST

Hello,

From 1 – 9 September 2012, private sellers who list up to 150 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


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***9 days with Zero Insertion Fee for 150 listings on eBay.co.uk***

31 August, 2012 | 10:36AM BST

Hello,

From 1 – 9 September 2012, private sellers who list up to 150 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***9 days with Zero Insertion Fee for 100 listings on eBay.ie***

31 August, 2012 | 10:00AM BST

Hello,

From 1 – 9 September 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

30 August, 2012 | 10:08AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 31 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***3 days with Zero Insertion Fee for 100 listings on eBay.co.uk***

24 August, 2012 | 10:00AM BST

Hello,

From 25 – 27 August 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

23 August, 2012 | 10:29AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 24 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

16 August, 2012 | 10:00AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 17 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Remember to list your items with a matching product from the eBay catalogue and Laptops added to the catalogue***

15 August, 2012 | 12:14PM BST

Hello,

As we announced on 24 July 2012, we have launched 3 new catalogues: Motherboards, CPUs, and Desktops. Please remember to list your items with a matching product from the eBay catalogue, where available.

Today,15 August 2012, Laptops will also be added to the eBay catalogue.  

For sellers to have time to adjust their listings, we have extended the date by when this should be completed. You’ll now have until 24 September 2012 to match your listings with a product from the eBay catalogue, where available, to avoid your listings being removed and losing sales. The easiest way to do this is by going into the Catalogue Adoption  Tool. This change applies to all categories including: Motherboards, CPUs, Desktops and Laptops.

Category ID

Category

164

CPUs / Processors

56088

Server CPUs / Processors

1244

Motherboards

179

PC Desktops & All-in-Ones

177

PC Laptops & Netbooks

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 11 and 12 August on eBay.co.uk***

10 August, 2012 | 10:26AM BST

Hello,

On 11 and 12 August 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.co.uk Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 11 and 12 August on eBay.ie ***

10 August, 2012 | 10:26AM BST

http://pics.ebaystatic.com/aw/pics/s.gifHello,

On 11 and 12 August 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay.ie Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

09 August, 2012 | 10:00AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 10 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

02 August, 2012 | 11:03AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 3 August. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***PayPal system maintenance on 3 August on eBay.co.uk and eBay.ie***

02 August, 2012 | 11:00AM BST

Hello,

To ensure that PayPal continues to offer the best possible products and services to our customers, PayPal will be performing system maintenance on Friday, 3 August from approximately 07:30 am to 07:40 am. During this time, customers (sellers and buyers) may receive an error message that prevents them from logging into or using their PayPal accounts. Once the maintenance is complete, customers will be able to process their payment.

Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay Team


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***PayPal system maintenance on 27 July on eBay.co.uk and eBay.ie***

26 July, 2012 | 02:00PM BST

Hello,

To ensure that PayPal continues to offer the best possible products and services to our customers, PayPal will be performing system maintenance on 27 July from 7.30 am until 7.40 am. During this time, customers (sellers and buyers) may receive an error message that prevents them from logging into or using their PayPal accounts. Once the maintenance is complete, customers will be able to process their payment.

Thank you for your patience while we do this work to improve the reliability and performance of our services.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

26 July, 2012 | 11:00AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 27 July. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***London 2012 – advice for sellers of Olympic-related items***

26 July, 2012 | 10:08AM BST

If you’re selling items associated with the London 2012 Olympic Games, you should be aware that several Olympic-related items are prohibited for sale according to the laws and guidelines.

You aren’t allowed to sell:

  • Olympic tickets
  • Olympic travel passes
  • Official Olympic uniforms and equipment, for example Games Makers uniforms, for the duration of the London 2012 Olympics and the London 2012 Paralympics.

Please also be aware that several terms and trademarks related to the Olympic Games and London 2012 are protected and can only be used in compliance with legal guidance. Further information on the protected brands and guidelines for their use can be found on the Official London 2012-website

Please make sure that your listings comply with   these guidelines. If not, they may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Regards,
The eBay Team


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***Insertion Fee issues on eBay.ie last weekend***

25 July, 2012 | 09:43AM BST

We are aware that some members experienced a problem on Sunday 22 July 2012 with the zero insertion fee promotion for auction-style listings on eBay.ie. The promotion accidentally ended early at midnight on Sunday 22 July 2012.

If your listing was eligible for the weekend’s zero insertion fee for auction-style listings promotion and it was listed on Sunday 22 July 2012 between 00:00:00 and 23:59:59, you may have been incorrectly charged insertion fees.

If this was the case, these insertion fees will be credited to your account. We’re working hard to complete the credits to all affected accounts this week.

Regards
The eBay.ie team


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***BUSINESS SELLER NEWS – AUTUMN 2012 on eBay.ie***

24 July, 2012 | 11:38AM BST

Hello,

As we enter the second half of 2012, we’re focusing on how we can help you to maximise your eBay sales during the busiest retail sales period ahead.

Highlights in this seller news include improvements to the display of listings in search and to the selling experience. We’re also making it easier to sell internationally, opening up new opportunities to grow your business abroad.

Find details of all the new features below.

INCREASING SELLER PROTECTION

IMPROVING YOUR LISTING VISIBILITY

SUPPORTING YOUR BUSINESS

EASIER INTERNATIONAL SELLING

Regards,
The eBay.ie Team


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***BUSINESS SELLER NEWS – AUTUMN 2012 on eBay.co.uk***

24 July, 2012 | 11:38AM BST

Hello,

As we enter the second half of 2012, we’re focusing on how we can help you to maximise your eBay sales during the busiest retail sales period ahead.

Highlights in this seller news include improvements to the display of listings in search and to the selling experience. As previously announced, we’re introducing new measures to protect your business from unreasonable buyer behaviour. We’re also making it easier to sell internationally, opening up new opportunities to grow your business abroad.

Find details of all the new features below.

INCREASING SELLER PROTECTION

IMPROVING YOUR LISTING VISIBILITY

SUPPORTING YOUR BUSINESS

EASIER INTERNATIONAL SELLING

Regards,
The eBay.co.uk Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 21 and 22 July on eBay.co.uk***

20 July, 2012 | 04:04PM BST

Hello,

On 21 and 22 July 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Zero Insertion Fee for 100 listings on 21 and 22 July on eBay.ie***

20 July, 2012 | 04:04PM BST

Hello,

On 21 and 22 July 2012, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team


Link to this announcement | Back to top
***Scheduled maintenance for this week***

19 July, 2012 | 08:57AM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 20 July. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Parts compatibility now available in new categories***

12 July, 2012 | 04:13PM BST

Hello,

In 2012, we announced that parts compatibility (sometimes known as ‘fitment’) is now available on eBay.co.uk in most Vehicle Parts & Accessories categories.

From 10 July 2012, parts compatibility is also available in the following categories:

  • Roof Racks (33651)
  • Tow Bars (33653)
  • Nuts (72257)

Parts compatibility allows sellers to show all the cars that are compatible with a part or accessory in a single listing, helping to save time and money and giving buyers an easy way to find the right parts for their vehicle.

When you assign compatible cars to your listing, buyers will be able to find the parts they’re looking for more quickly, knowing that they’re buying a part that fits their model. This should help result in fewer queries and returns.

You can choose compatible cars from a Master Vehicle List (MVL) of more than 16,000 models. Download a copy of the Master Vehicle List and find out how to create and modify your listings.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

12 July, 2012 | 12:44PM BST

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday 13 July. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Updated: RESOLVED: Techincal issues with Automated feedback***

12 July, 2012 | 09:32AM BST

We are happy to confirm this issue has been resolved. At this time it is not possible to retroactively leave feedback for the items that should have had feedback automatically left by Selling Manager Pro, however, sellers can use the tool to leave feedback in bulk as a work around and Sellers will have the option to use a stored comment or enter a custom one each time.

Instructions To Leave Feedback in Bulk:

- Go to your Selling Manager Sold page.
- Check the box next to the items you want to leave Feedback for.
- Press the "Feedback" button found at both the top and bottom of the page.
- Choose the Feedback comment you want to use.
- Click "Leave feedback".

We apologise for the inconvenience and thank you for your patience.

Regards,
The eBay Team


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***Original: Techincal issues with Automated feedback***

11 July, 2012 | 05:31PM BST

Due to a technical issue, some eBay customers may be having difficulty with the Automated Feedback facility on the eBay UK site at this time. We have identified the cause and we’re working to resolve this issue. Sellers can still leave feedback manually via the normal feedback process if required. We’d like to apologise for any inconvenience at this time.

Regards,
The eBay Team


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***Reminder: new final value fee cap for private sellers on eBay.co.uk***

09 July, 2012 | 02:05PM BST

As previously announced, from 10 July 2012, the maximum final value fee for both auction-style and fixed price format listings will increase from £40 to £75 for private sellers.

This means that while the 10% final value fee was previously capped at a final sale price of £400, it is now £750.

For example, if you sell an item for under £750, your final value fee will be 10% of that sale price. If your item sells for over £750, you’ll be charged a maximum final value fee of £75.

This change only applies to the final value fee charged after an item is sold. You won’t pay a final value fee if your item does not sell. Insertion fees and optional feature fees remain unchanged.

This change does not apply to Motors listings, property or classifieds.

This change is for private sellers only. Fees for business sellers are unchanged.

Regards,
The eBay Team


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***Reminder: new final value fee cap for private sellers on eBay.ie***

09 July, 2012 | 02:05PM BST

As previously announced, from 10 July 2012, the maximum final value fee for both auction-style and fixed price format listings will increase from €50 to €95 for private sellers.

This means that while the 10% final value fee was previously capped at a final sale price of €500, it is now €950.

For example, if you sell an item for under €950 your final value fee will be 10% of that sale price. If your item sells for over €950, you’ll be charged a maximum final value fee of €95.

This change only applies to the final value fee charged after an item is sold. You won’t pay a final value fee if your item does not sell. Insertion fees and optional feature fees remain unchanged.

This change does not apply to motors listings, property or classifieds.

The change is for private sellers only. Fees for business sellers are unchanged.

Regards,
The eBay.ie Team


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***Zero Insertion Fee for 100 listings on 7 and 8 July on eBay.co.uk***

06 July, 2012 | 10:01AM BST<