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February 2013
***Testing changes to delivery estimates on eBay.co.uk***

27 February, 2013 | 11:23AM GMT

Hello,

From mid-February, we’re testing some changes to the delivery estimates associated with Royal Mail First and Second Class services to more closely reflect Royal Mail’s delivery commitment (1 working day for First Class, and 3 working days for Second Class).

Depending on how the test goes, we may make this a permanent change.

Regards,

The eBay.co.uk Team


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***Zero Insertion Fee for 100 listings on 23 and 24 February on eBay.ie***

22 February, 2013 | 07:47AM GMT

Hello,

On 23 and 24 February 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 23 and 24 February on eBay.co.uk***

22 February, 2013 | 07:44AM GMT

Hello,

On 23 and 24 February 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Scheduled maintenance for this week***

21 February, 2013 | 08:29AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, February 22nd. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

14 February, 2013 | 09:11AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, February 15th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Advertising placement change on eBay.co.uk: text advertising on listing pages***

13 February, 2013 | 03:24PM GMT

Hello,

Starting from 13 February, text advertising will be shown at the bottom of all active listings from both private and business sellers. The appearance will be similar to the 'Sponsored results' section at the bottom of search results pages and private sellers’ listings.

Regards,
The eBay Team


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***New options for specifying your returns policy on eBay.co.uk and eBay.ie***

08 February, 2013 | 11:28AM GMT

Hello,

From February, you'll be able to specify the following returns information when listing your item:

  • Returns time frame (how long the buyer has to return the item - now at least 14 days)
  • Who pays for return postage (you or the buyer)

These new drop-down options make it simpler for you to manage the returns information on your listings, and give buyers clear, consistent information about a seller's returns policy. Later this year, we'll require business sellers to enter this information for all listings.

These fields will be available on eBay selling tools including the Advanced sell ('Sell Your Item') form, bulk editing and relisting in My eBay, Turbo Lister, and Selling Manager/Selling Manager Pro.

Offering returns is good business

All sellers on eBay must specify a returns policy for their items, whether your policy is to accept returns or not. Research shows that buyers appreciate the peace of mind of shopping from sellers who offer returns, and that items with a clear returns policy typically sell better than items without one.

If you trade as a business, you're legally obliged to sort things out for your buyer if an item is faulty, arrives damaged or is not fit for its purpose. A consumer buyer also has the right to return an item to you if they change their mind. Learn more about your legal obligations as a business  .

Minimum time frame for returns

We are setting 14 days as the minimum period that sellers can specify for accepting returns. While this is a longer time frame than the 7-day cancellation period that applies under current UK and Irish distance selling rules, a 14-day returns period will be required under UK and Irish selling regulations that will become effective in December 2013.

We've decided to apply these standards early as part of providing the quality of service that buyers have come to expect when shopping online, and ensuring they feel confident buying on eBay.

Learn more about specifying your returns policy.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 9 and 10 February on eBay.ie ***

08 February, 2013 | 11:24AM GMT

Hello,

On 9 and 10 February  2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay.ie Team


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***Zero Insertion Fee for 100 listings on 9 and 10 February on eBay.co.uk***

08 February, 2013 | 11:23AM GMT

Hello,

On 9 and 10  February 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay.co.uk Team


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***Scheduled maintenance for this week***

07 February, 2013 | 08:27AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, February 8th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Changes to the User Agreement and eBay Buyer Protection Policy on eBay.co.uk***

06 February, 2013 | 04:25PM GMT

Hello,

As communicated to our sellers, we’ve made some changes to the eBay.co.uk User Agreement (UK User Agreement) and eBay Buyer Protection Policy.  These are effective immediately for new members, and on 12 March 2013 for current members.

Here is a summary of the main changes:

  • We’ve added a section to cover international trading. In particular, the new section covers selling items internationally, and related tools including estimated currency conversion, postage calculation tools, and the translation of listings into other languages. In addition, we’ve updated the International Selling Agreement that sellers agree to when listing items with international postage or on a site that has an eBay Buyer Protection policy.
  • We’ve also added a new policy to cover the use of all types of comparative pricing (i.e. RRP or historical pricing) on eBay. You can find the new policy here.
  • We’ve included a section to highlight your responsibilities when buying items on eBay. We aren’t adding any new responsibilities, just highlighting them.
  • We’ve added further details to cover the use of eBay’s mobile applications, as we’re likely to change how we display the terms and conditions for our mobile applications in the future.
  • We’ve made further changes regarding eBay Buyer Protection as summarised below (see the eBay Buyer Protection Policy for the full details):
    • As communicated to our sellers in the Autumn 2012 seller news, we’ll be making some changes to allow buyers and sellers to communicate more efficiently about transaction issues. This means that contacts from buyers for items not received and significantly not as described will be collected and presented in the Resolution Centre to help bring about an efficient resolution. Contacts from buyers will no longer count against a seller’s performance rating. Only unresolved eligible cases that are referred to eBay for a decision may count against a seller’s performance rating.
    • As a seller, where we seek to carry out a buyer reimbursement, and you don’t have sufficient funds available in the transaction currency, you authorise us to request PayPal to collect or reverse variable amounts in other currency holdings.

As with earlier updates, other changes have been made to keep the User Agreement up to date with the products and services we provide. 

You don’t need to take any further action to accept the new eBay User Agreement. If you choose not to accept the new terms, visit this help page for further information.

Thank you for being a part of the eBay community.

Regards,

The eBay Team
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***Changes to Royal Mail rules on items prohibited from the post***

06 February, 2013 | 09:18AM GMT

Hello,

Royal Mail has updated its rules for sending small quantities of specific consumer items in the post to UK and international addresses.

Make sure you read these new rules to make sure the items you’re sending aren’t prohibited from the post.

Visit the Royal Mail’s business and consumer websites to see examples of prohibited and restricted materials and their packaging advice.

Regards,

The eBay.co.uk Team


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***Listing Policy: War Child – Muse Tickets***

04 February, 2013 | 07:20AM GMT

Tickets for Muse’s concert at the 02 Shepherds Bush Empire in aid of War Child went on sale from 30th January 2012. All proceeds will enable War Child to support vulnerable children and families whose lives have been torn apart by war.

We have been working with the charity to support their fundraising from the event. Because tickets are limited, we expect some will be offered for sale on eBay. To ensure the charity benefits from these sales, we will apply the following conditions to the listings:

  • At least 20% of the final sale price for any tickets to Muse’s 02 Shepherd Bush Empire concert on the 18th February must be donated to War Child through the eBay for Charity programme.
  • One-day and three-day listings will not be allowed.

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on War Child’s page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,


The eBay for Charity Team


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