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January 2013
***Listing Policy: Teenage Cancer Trust Tickets***

31 January, 2013 | 05:06PM GMT

Tickets for 2013 Teenage Cancer Trust concerts at the Royal Albert Hall went on sale from Friday 7th Dec 2012 and proceeds will help the charity improve the lives of teenagers and young adults living with cancer. 

Because of the limited number of tickets that will be available, we expect that some of these tickets will be offered for sale on eBay. We have been working with Teenage Cancer Trust to further their fundraising efforts and will apply the following conditions on the sales of these tickets:

  • At least 20% of the final sale price for any Teenage Cancer Trust ticket for the events listed below must be donated to the Teenage Cancer Trust through the eBay for Charity programme.
  • One-day and three-day listings will not be allowed.

The conditions above will apply to the following events:

Tuesday 19 March:           Ryan Adams, Beth Orton
Wednesday 20March:       An evening of comedy with Russell Brand and Noel Fielding, plus special guests
Thursday 21 March:          Primal Scream
Friday 22 March:              Kasabian
Saturday 23 March:          Noel Gallagher and Special Guests including Damon Albarn & Graham Coxon
Sunday 24 March:            Rizzle Kicks and Labrinth
Monday 25 March:           Paul Weller

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on Teenage Cancer Trust’s page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,

The eBay for Charity Team


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***Scheduled maintenance for this week***

31 January, 2013 | 01:06PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, February 1st. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Continuing seller difficulties following Monday’s PayPal technical issues***

30 January, 2013 | 11:26AM GMT

Hello

For 3 hours on Monday morning UK time (approximately 7am to 9:45am), PayPal experienced a technical issue where a small proportion of customers made duplicate transactions when they did not receive a notification that their original payment went through. This issue has been resolved. All customers will be refunded for duplicate transactions as soon as possible.

We are also aware that as a consequence of this technical issue some sellers have experienced confusion with regards to payment reconciliation of  transactions on eBay.co.uk during that time. We are currently identifying all affected transactions and will be communicating directly with those sellers that have been impacted.

We apologise for the inconvenience this has caused and will work will all buyers and sellers to make sure things are put right as soon as possible.

Regards,
The eBay.co.uk Team
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***Updated: Resolved: Technical problem with PayPal Checkout***

28 January, 2013 | 10:41AM GMT

Hello,

We are happy to confirm this issue has been resolved.

We apologise for the inconvenience and thank you for your patience.

Regards
The eBay.co.uk team


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***Original: Technical problem with PayPal Checkout***

28 January, 2013 | 09:36AM GMT

Hello,

We are aware that members are currently experiencing problems with checkout using PayPal. We are working on a resolution for this issue as quickly as possible and will keep you updated

Regards and apologies for the inconvenience,

The eBay.co.uk team


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***Listing Policy: CarFest Tickets***

24 January, 2013 | 05:00PM GMT

Tickets for CarFest are now on sale, with proceeds going to the charity BBC Children in Need. 

Because of the limited number of tickets that will be available, we expect that some of these tickets will be offered for sale on eBay. We have been working with CarFest to further their fundraising efforts and will apply the following conditions on the sales of these tickets:

  • At least 20% of the final sale price for any CarFest ticket must be donated to BBC Children in Need through eBay for Charity.
  • One-day and three-day listings will not be allowed.

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on BBC Children in Need’s page on eBay, and use the Sell Your Item form (Advanced Tool) for listing.

Thanks for your understanding and for your support of this cause.

Regards,

The eBay for Charity Team


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***Scheduled maintenance for this week***

24 January, 2013 | 09:50AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9 am on Friday, January 25th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 26 and 27 January on eBay.ie ***

24 January, 2013 | 09:47AM GMT

Hello,

On 26 and 27 January  2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay.ie Team


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***Zero Insertion Fee for 100 listings on 26 and 27 January on eBay.co.uk ***

24 January, 2013 | 09:44AM GMT

Hello,

On 26 and 27 January 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay.co.uk Team


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***Testing of new look search results pages on eBay.co.uk***

21 January, 2013 | 01:34PM GMT

Hello,

From today, we’ll be testing a new and improved design of the search results page. This simple, more visual design will help you to find what you’re looking for more easily.   

You’ll see the following key changes:

  • More prominent display of suggested categories to search on the left-hand side of the page.
  • Completed listings feature moved to the top of the page, allowing you to more easily switch between current and completed listings.

Based on the result of our tests, we may decide to permanently introduce the new design.

Regards,
The eBay.co.uk Team


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***New quick listing tool to help new private sellers create successful listings***

18 January, 2013 | 12:16PM GMT

On 15 January, we began introducing a new short version of the listing ('Sell your item') form.

The new quick listing tool helps new sellers to create successful eBay listings even more quickly and easily. We'll show you suggestions and tips to take the guesswork out of choosing categories, listing format, pricing and postage options.

Initially, we'll be making the new tool available to a small number of private sellers who are new to listing on eBay. If all goes well, we'll increase the number of sellers who can use it. Eventually it will replace the current Quick sell listing form. Of course, we'll keep you updated on our progress.

What does the quick listing tool do?

  • Fast, effective listings: Put in some keywords about the item you're selling, and we'll show you some similar items which have recently sold, to give you a starting point for your listing. You can also enter a product number (ISBN or UPC), if you have one.
  • Save time on photos: Depending on what you're selling, we may be able to supply a stock picture for items in our catalogue. The first picture on any listing is free.
  • Easy research: To help you decide on pricing, you can see how high the bidding went for similar items, and what other sellers have set as a Buy it now price.
  • Guidance: We'll recommend the best listing format, duration and postage options for your item.

Some listing features won't be available in the quick listing tool, but you can click the Switch to advanced tool link at any stage to change listing forms.

Note: The quick listing tool isn't available for these categories: Cars, Motorcycles & Vehicles, Events Tickets, Holidays & Travel, and Property.

Learn more about how the new quick listing tool works.

Regards,

The eBay.co.uk Team


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***Severe weather across the UK– Effect on Deliveries***

18 January, 2013 | 10:46AM GMT

Hello,

The severe weather conditions affecting many parts of the United Kingdom may cause delays to postage deliveries over the coming days.

We’ve been in contact with delivery providers and they have informed us that they are doing all they can to ensure that deliveries are getting through. You can keep up to date with the latest service information from the Royal Mail here.

In the meantime, in order to manage buyer expectations, we encourage our sellers to let buyers know when an item is dispatched and tell them when there may be a delay due to the weather. This is especially true if you are dispatching to an international buyer who may not be aware of the adverse weather in the UK.

In order to prevent negative impact to sellers’ feedback caused by the adverse weather we’ll take the following measures:

  • Review and remove feedback and low Detailed Seller Ratings if sellers feel they’ve been unduly affected and have evidence to support their position
  • Monitor Detailed Seller Ratings and take corrective action in case there is an abnormal increase in low Dispatch Time ratings across all sellers

For buyers who may be living in or are expecting deliveries from affected regions we encourage you to reach out to your seller by phone or email if you have concerns about your item. You can request contact details for your seller here.

We would like to take this opportunity to wish all our sellers and buyers the very best during this difficult weather period.

Regards,
The eBay Team


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***Scheduled maintenance for this week***

17 January, 2013 | 01:16PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9 am on Friday, January 18th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Zero Insertion Fee for 100 listings on 12 and 13 January on eBay.ie ***

11 January, 2013 | 10:00AM GMT

Hello,

On 12 and 13 January  2013, private sellers who list up to 100 auction-style listing(s) at a starting price from €1.50 or more in an eligible category on eBay.ie, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Regards,

The eBay Team


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***Zero Insertion Fee for 100 listings on 12 and 13 January on eBay.co.uk***

11 January, 2013 | 10:00AM GMT

Hello,

On 12 and 13 January 2013, private sellers who list up to 100 auction-style listing(s) at a starting price from £1.00 or more in an eligible category on eBay.co.uk, will not pay an insertion fee*.

To be eligible for this promotion, you need to:

For inspiration on what to sell, check out our eBay House.

*Terms and conditions apply

Remember Collect+ are offering sellers on eBay.co.uk reduced postage rates until 31 January 2013. Sellers just need select Collect+, print a label from My eBay and drop their parcel off at one of over 5,000 shops nationwide. See full discount details and terms and conditions.

Regards,

The eBay Team


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***Scheduled maintenance for this week***

10 January, 2013 | 04:07PM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9 am on Friday, January 11th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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***Zero insertion fees for business sellers with Basic and Featured Shop subscriptions on eBay.co.uk***

03 January, 2013 | 12:47PM GMT

Between 7 and 11 January 2013, business sellers with Basic or Featured Shop subscriptions on eBay.co.uk can create or renew up to 50,000 30-day Fixed Price or Good ‘Til Cancelled listings in an eligible category and pay no insertion fees.*

This promotion applies to:

  • 30-day, or Good ‘Til Cancelled listings in eligible categories that are created, renewed, or relisted between 7 and 11 January 2013.
  • Business sellers with Basic or Featured Shop subscriptions only.
  • Up to 50,000 30 day listings or Good 'til cancelled listings only.
  • Other fees still apply.

If you’re a business seller with a Basic or Featured Shop subscription, this promotion gives you the opportunity to list up to 50,000 items of your inventory* in time for the upcoming busy sales period.

*Limitations apply. See Terms & Conditions.

Regards,
The eBay.co.uk Team


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***Scheduled maintenance for this week***

03 January, 2013 | 10:00AM GMT

Hello,

The eBay system will be undergoing general maintenance from approximately 7am to 9am on Friday, January 4. During this maintenance period, certain eBay site features may be intermittently unavailable or slow and we apologise in advance for any inconvenience caused.

Regards,
The eBay Team


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