In the rapidly changing ecommerce environment buyer's expectations are higher than ever. We're investing to increase buyer loyalty and provide you with a world-class platform to drive your sales.

Get ready for the new features launching from April. Find out more below.

Updated fee structure

• Final value fee increase in technology categories
• eBay Top-rated seller discounts reduced

Improving the buyer experience and helping buyers find what they’re looking for

• Follow a good listing practice to remain competitive
• Category and item specifics changes: making it easier for buyers to find your items
• List using eBay catalogues in more categories
• New merchandising and advertising placements on the item page
• Drive sales with the new My Vehicles shopping experience
• Electronics: Use item specifics to show manufacturer warranties

Continuing to drive service quality

• Handling time changes
• Changes to eBay Buyer Protection

Responding to seller feedback with increased seller protection and new seller tools

• Increased seller protection and fairer buyer Feedback
• Save time by listing with business policies
• Make sure your returns policy is legally compliant and consistently displayed
• Making it easier to sell internationally

Regards,
The eBay Team

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In the rapidly changing ecommerce environment buyer's expectations are higher than ever. We're investing to increase buyer loyalty and provide you with a world-class platform to drive your sales.

Get ready for the new features launching from April. Find out more below.

Updated fee structure

• Fee changes in technology and vehicles categories
• eBay Top-rated seller discounts reduced

Improving the buyer experience and helping buyers find what they’re looking for

• Follow a good listing practice to remain competitive
• Category and item specifics changes: making it easier for buyers to find your items
• List using eBay catalogues in more categories
• New advertising placement on the item page

Responding to seller feedback with increased seller protection and new seller tools

• Increased seller protection and fairer buyer Feedback
• Save time by listing with business policies
• Make sure your returns policy is legally compliant and consistently displayed

Regards
The eBay Team

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Hello,

On 25 and 26 February 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team

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Hello,

On the 25 and 26 February 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Mobile applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team

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Please note the following has been added to the list of performers for the Teenage Cancer Trust’s Royal Albert Hall music events:

Wednesday 28th March: Roger Daltery, Paul Weller and Kelly Jones

The same conditions of sale mentioned below will apply to tickets for this event.

Regards,
The eBay for Charity Team

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	***Previous update: Listing Policy: Teenage Cancer Trust Tickets***
	21 February, 2012 | 09:11AM GMT Please note the following has been added to the list of performers for the Teenage Cancer Trust’s Royal Albert Hall music events: Thursday 29 March: Paul McCartney The same conditions of sale mentioned below will apply to tickets for this event. Regards, The eBay for Charity Team
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	***Original: Listing Policy: Teenage Cancer Trust Tickets***
	20 February, 2012 | 10:56AM GMT Concert tickets for Teenage Cancer Trust’s Royal Albert Hall music events will go on sale from Friday 24 February 2012, proceeds will help the charity improve the lives of teenagers and young adults living with cancer.  Because of the limited number of tickets that will be available, we expect that some of these tickets will be offered for sale on eBay. We have been working with Teenage Cancer Trust to further their fundraising efforts and will apply the following conditions on the sales of these tickets: At least 20% of the final sale price for any Teenage Cancer Trust ticket for the events listed below must be donated to the Teenage Cancer Trust through the eBay for Charity programme. One-day and three-day listings will not be allowed. The conditions above will apply to the following events: Friday 30 March:           Example Saturday 31 March:      Pulp Sunday 1 April:             Jessie J Monday 2 April:            An evening of comedy hosted by Jason Manford plus special guests Tuesday 3 April:            Florence + the machine To make sure you can support the charity when you list the item, click the “Save as Favourite” button on Teenage Cancer Trust’s page on eBay. Thanks for your understanding and for your support of this cause. Regards, The eBay for Charity Team
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This issue is now resolved.

Thanks for your patience.

Regards,
The eBay team

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	***Original: Site Issue: Formatting errors when listing via Sell Your Item***
	22 February, 2012 | 08:35PM GMT We are aware that some sellers attempting to list through a specific flow in Sell Your Item are intermittently seeing page formatting errors. This is a known issue and refreshing the page generally clears the problem. We are currently working to resolve this issue and will update you when complete. Please accept our apologies for the disruption and ongoing inconvenience caused by the problem. Regards, The eBay team
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Tickets for The Channel 4 Comedy Gala in aid of Great Ormond Street Hospital Children’s Charity will go on sale from Friday 17th February.  All proceeds will enable Great Street Hospital to provide care and support to its young patients and their families.

We have been working with the charity to support their fundraising from the event. Because tickets are limited, we expect some will be offered for sale on eBay. To ensure the charity benefits from these sales, we will apply the following conditions to the listings:

• At least 20% of the final sale price for any tickets to Channel 4 Comedy Gala on the 11th May 2012 must be donated to Great Ormond Street Hospital Children’s Charity through the eBay for Charity programme.
• One-day and three-day listings will not be allowed.

To make sure you can support the charity when you list the item, click the “Save as Favourite” button on Great Ormond Street Hospital’s page on eBay.

Thanks for your understanding and for your support of this cause.

Regards,
The eBay for Charity Team

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Hello,

From 13 February, we’re testing an enhanced version of recently viewed items.

This enhanced display will appear in a more consistent manner on the global footer of search results pages and active item pages. Buyers who have shown an interest in a seller’s item will be encouraged and reminded to purchase. A direct link will allow quicker and easier access to the items.

Depending on feedback received, we may introduce this feature permanently and expand to other pages.

Regards,
The eBay Team

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Hello,

On the 11 and 12 February 2012, private sellers who list up to 100 listing(s) at a starting price from £1.00 or more in an eligible category using the auction format on eBay.co.uk, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay iPhone, iPad, Android eBay Blackberry and eBay Windows Phone applications, Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team

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Hello,

On the 11 and 12 February 2012, private sellers who list up to 100 listing(s) at a starting price from €1.50 or more in an eligible category using the auction format on eBay.ie, will not pay an insertion fee*.

Items are eligible for this promotion if they are listed with the eBay Quick sell or Advanced sell (Sell Your Item) forms. Items listed using professional tools, such as Turbo Lister and Selling Manager Pro, are excluded.

Only sellers whose accounts meet eBay’s minimum seller performance standards are eligible for the promotion. Sellers should confirm eligibility by checking their account status on My eBay.

For inspiration on what to sell check out our eBay House.

*Terms and conditions apply

Regards,
The eBay Team

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The severe weather conditions affecting much of the UK may cause delays to postage deliveries over the coming days.

We’ve been in contact with delivery providers and they have informed us that they are doing all they can to ensure that deliveries are getting through. You can keep up to date with the latest service information from the Royal Mail.

In the meantime, in order to manage buyer expectations, we encourage our sellers to keep buyers informed of when an item is dispatched and tell them when there may be a delay due to the weather. This is especially true if you are dispatching to an international buyer who may not be aware of the adverse weather in the UK.

For buyers who may be living in or are expecting deliveries from weather affected regions we encourage you to reach out to your seller via My eBay, by phone or email if you have concerns about your item. You can request contact details for your seller here.

We will be updating this announcement over the coming days as more information on the weather conditions and its effect on deliveries becomes more apparent.

Regards,
The eBay Team

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