On 28th July we shared details of the new faster and easier dispute resolution process on eBay.

Buyers will be able to resolve their problems on eBay through eBay Buyer Protection.  We intend to gradually extend eBay Buyer Protection to more and more buyers over 2009; not all buyers will be able to participate in eBay Buyer Protection straight away.

Under eBay Buyer Protection, eBay will, as always, encourage sellers to resolve any problem that their buyers may have. However, as part of this policy, there may be instances where a seller doesn't resolve a claim and we find in favour of the buyer.  If so, we may remove funds from the seller’s PayPal account to reimburse the buyer for the cost of the item and original postage.  If this payment process fails due to lack of funds or any other reason we may refund the buyer directly for the cost of the item and original postage.  In this case, the seller must reimburse us in full, and in a timely manner, for an amount equivalent to the sum we paid to the buyer.

The new User Agreement is effective immediately for new members registering on or after 8th September, and from 23rd October 2009 for current members. You don’t need to do anything to accept the new User Agreement.  If you don't wish to accept, you can follow these instructions to close your account

Regards

The eBay Team