eBay is committed to ensuring that none of our members, whether buyers or sellers, should lose out financially due to the untimely death of Michael Jackson.

We decided to remove any uncertainty as quickly as we could and let you know that we would ensure that all buyers on the site receive a full refund for their purchase of tickets for the O2 concerts in London. All sellers who issue full refunds to buyers will be refunded all associated eBay listing and Final Value Fees. Under the circumstances we believe this is the right thing to do.

If you have not already heard from your seller we recommend that you contact them by 13th July to ask for a refund. If you have already received the ticket and you get a full refund, you should return the physical ticket to your seller. We also ask that you be patient and allow sellers time to process refund requests.

All buyers affected by this issue will receive an email from us shortly explaining how to contact the seller and what to do if you are unable to make contact.

Please contact your buyer by 17th July if you haven't already done so. We'll credit all associated eBay fees once the buyer has been fully refunded. These will appear in your 30th July or 15th August invoice depending on your billing cycle.

All sellers who have sold tickets will receive an email from us shortly explaining how to contact the buyer and when you will receive a refund of eBay fees.

Regards,

The eBay Team