The sad news of Michael Jackson's death has left fans of the King of Pop bereft. eBay is committed to ensuring that no buyer is left out of pocket as a result of the unique nature of the event, and will ensure all buyers on the site can receive a full refund for their ticket purchase.

On this basis, eBay and PayPal is extending its Buyer Protection to all Michael Jackson concert ticket purchases bought on eBay. The company will also help sellers by refunding eBay's sales commission when they refund buyers for Michael Jackson ticket sales.

Final details of how buyers and sellers can work with eBay and PayPal will be announced early next week.

Regards,

The eBay Team

We are extremely sad to hear that one of music’s biggest legends has passed away. Michael Jackson had planned to stage a number of concerts in the UK and tickets for these concerts were available through eBay.

Effective immediately we are removing all live listings for Michael Jackson tickets, and blocking all new listings of them for the foreseeable future. This will also be the case for tickets listed as memorabilia.

We understand that buyers are keen to receive a refund due to the cancellation of the concerts. We recommend that in the first instance buyers contact sellers to request refunds.  We strongly recommend to sellers that they refund the full purchase price of all tickets they have sold.  We would also ask buyers to be patient and allow sellers time to process refund requests.

Any ticket purchases made during the last 45 days and paid for with PayPal will be covered by PayPal Buyer Protection. We are reviewing the options for those who bought tickets before May 13th and will update you shortly

Regards,

The eBay Team