eBay.co.uk has seen over 950 million items sold in the past decade - testimony to our buyers’ enduring love of shopping and pursuit of a bargain.

From the first ever eBay.co.uk sale (a 3-track CD from German rockers The Scorpions sold for £2.89), the eBay.co.uk site has become an indicator of changing consumer tastes. We’re proud that our site is also a platform for charity fundraising and entrepreneurialism. More than £10.5m has been raised for more than 3,500 charities since the launch of eBay for Charity in 2006. And, of the 123,000 British businesses now trading on eBay, over 170 turn over more than a million pounds a year from selling on our site.

We’d like to take this opportunity to thank all our buyers and sellers for your business over the past 10 years and we look forward to providing you with a great place to buy and sell for the next 10 years. Find out more about eBay.co.uk over the past ten years.

Regards,

The eBay.co.uk Team

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You’ll be aware of the continuing changes and improvements at eBay to ensure that your business can grow and be profitable:

• Introduced enhancements and functionality to help sell in volume
• Reduced the level of up-front costs.
• Given the greatest rewards to sellers that deliver the best service.

The final release of 2009 continues to focus on increasing efficiencies and profitability for sellers. You’ll start to see these changes from the week commencing 22nd September.

1. Stepping up service standards
• New way to look at DSRs to measure the service that sellers deliver
• New minimum standards for all sellers
• Changes to the PowerSeller programme - introducing the eBay Top-rated status to recognise the best service with the highest rewards
• New Best Match considers impressions and recent sales for fixed price listings
• Discontinuing several features saves you money and keeps the focus on relevance

2. Easier & more profitable selling on eBay
• Unpaid Items – faster recourse and resolution
• My Messages and post-transaction emails streamline buyer communication.
• Improved postage information more control over post-to locations; upload tracking for more carriers
• Faster ways to edit listings, even multi-quantity listings with a sale and listing descriptions plus you can do it all in bulk

3. Policy updates & other changes
• Update to ticket listings to drive more relevant buyers to your listing
• Optional buyer insurance no longer allowed
• Category changes now consolidated with the rest of updates

You can also find a summary of important changes and key dates in the seller checklist.

Regards,

The eBay Team

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You’ll be aware of the continuing changes and improvements at eBay to ensure that your business can grow and be profitable:

• Introduced enhancements and functionality to help sell in volume
• Reduced the level of up-front costs.
• Given the greatest rewards to sellers that deliver the best service.

The final release of 2009 continues to focus on increasing efficiencies and profitability for sellers. You’ll start to see these changes from the week commencing 22nd September.

1. Stepping up service standards
• New way to look at DSRs to measure the service that sellers deliver
• New minimum standards for all sellers
• Changes to the PowerSeller programme - introducing the eBay Top-rated status to recognise the best service with the highest rewards
• New Best Match considers impressions and recent sales for fixed price listings
• Discontinuing several features saves you money and keeps the focus on relevance

2. Easier & more profitable selling on eBay
• Unpaid Items – faster recourse and resolution
• eBay dispute resolution for buyer claims: seller update
• My Messages and post-transaction emails streamline buyer communication.
• Improved postage information more control over post-to locations; upload tracking for more carriers
• Faster ways to edit listings, even multi-quantity listings with a sale and listing descriptions plus you can do it all in bulk

3. Policy updates & other changes
• Attract more buyers - Free P&P extended to all media categories
• Update to ticket listings to drive more relevant buyers to your listing
• Optional buyer insurance no longer allowed
• Category changes now consolidated with the rest of updates

You can also find a summary of important changes and key dates in the seller checklist.

Regards,

The eBay Team

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Royal Mail has announced that postal workers intend to go on strike within the following districts from Fri 24th July to Sat 25th July.

On Friday, industrial action is limited to the north London area.
On Saturday, industrial action will impact the following areas;
London (N, NW, SW, SE, E and selected W postcodes)
Stockport
Irvine

Buyers and sellers using Royal Mail services within these districts should be aware of potential delays in delivery of mail (only mail originating from or being delivered to these districts will be affected, all other UK mail would not be affected)

Best advice for eBay sellers is to notify customers that there will likely be delays to their purchases arriving. Expect a minimum of two to three days delay for mail in these districts although it may well take until the following week for services to resume to normal

In future we will announce only national strikes to members and we ask sellers to notify their buyers of local or regional strikes. This will avoid the confusion of multiple announcements to members.

Regards,

The eBay Team

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In the Spring 2009 Update in April we announced that we would be rolling out a new item page. For the UK, this will be happening in stages over the next few weeks.

The new item page has many new features including:

1. A new design with all of the key information at the top of the page
2. Real-time countdown for auction-format listings in the last hour
3. Larger photos that you can zoom into so you can see the item in detail
4. Better security to make shopping on eBay even safer

For more information you can see a quick tutorial on the new item page or our seller information page

Regards,

The eBay Team

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We wanted to provide you with an update on Michael Jackson tickets and let you know that Trading Standards has confirmed that buyers are legally entitled to receive a refund from their seller. Please see press release from Trading Standards for more information.

This means that sellers are legally required to offer full refunds to anyone who bought Michael Jackson tickets.

We also want to remind you that sellers should contact buyers by 17th July and are expected to offer full refunds to their buyers. Please note we will refund all selling fees back to sellers, who issue a full refund to their buyer.

eBay is committed to ensuring that no buyer is left out of pocket as a result of the untimely death of Michael Jackson. As part of this effort, we will be staying in touch with buyers to keep track of whether they are receiving the refunds to which they are legally entitled from their sellers.

Regards,

The eBay Team

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In November 2008 we told you about a trial on eBay.co.uk that enabled eBay users to donate £1 to a featured charity when buying an item on the site.

We‘re very excited to tell you that this trial has been a huge success, with over three quarters of a million pounds raised so far. As a result, we’re now making this feature standard on eBay.co.uk and we’ll also be adding a new option enabling users to make larger donations.

This feature is part of the eBay for Charity programme, which provides an easy way for buyers and sellers on eBay.co.uk to support their favourite charities. Buyers can choose to either shop for items that support a good cause or donate to charity when they buy any item on the site. Sellers can choose to donate a percentage from any sale to a charity of their choice and add Gift Aid to their donations. Charities also sell their own items directly on eBay.co.uk.

Learn more about eBay for Charity.

Thanks on behalf of UK Charities for your continued and generous support.

Regards,

The eBay Team

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Royal Mail has announced that postal workers intend to go on strike within London from Wednesday 8th July to Friday 10th July.

Buyers and sellers using Royal Mail services within London should be aware of potential delays in delivery of mail (only mail originating from or being delivered to London will be affected, all other UK mail delivery will not affected)

We recommend that eBay sellers notify their customers that there will likely be delays to their purchases arriving. Expect a minimum of two to three days delay for mail in London although it may well take until the following week for services to resume to normal.

Regards,

The eBay Team

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Some of you may have experienced temporary difficulties in signing our online petition due to some technical issues which have now been resolved. If you experienced these issues and still wish to sign the petition, please click here. We apologise for any inconvenience this may have caused and thank you for your support.

Regards,

The eBay Team

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	***Original: DEMAND AN END TO UNFAIR TRADE PRACTICES ***
	06 July, 2009 | 12:30PM BST eBay was built on a simple idea – that we could empower people by building a global trading platform where practically anyone could buy or sell practically anything. This idea is now under threat from brands who are trying to block the sale of their products on online marketplaces and other websites - regardless of whether such items are new or second-hand, genuine or fake. We are therefore calling on the European Commission to amend EU competition law to stop these unfair trade practices. But we need your help to persuade them to take action. Sign our petition against online trade barriers today! Regards, The eBay Team
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eBay is committed to ensuring that none of our members, whether buyers or sellers, should lose out financially due to the untimely death of Michael Jackson.

We decided to remove any uncertainty as quickly as we could and let you know that we would ensure that all buyers on the site receive a full refund for their purchase of tickets for the O2 concerts in London. All sellers who issue full refunds to buyers will be refunded all associated eBay listing and Final Value Fees. Under the circumstances we believe this is the right thing to do.

If you have not already heard from your seller we recommend that you contact them by 13th July to ask for a refund. If you have already received the ticket and you get a full refund, you should return the physical ticket to your seller. We also ask that you be patient and allow sellers time to process refund requests.

All buyers affected by this issue will receive an email from us shortly explaining how to contact the seller and what to do if you are unable to make contact.

Please contact your buyer by 17th July if you haven't already done so. We'll credit all associated eBay fees once the buyer has been fully refunded. These will appear in your 30th July or 15th August invoice depending on your billing cycle.

All sellers who have sold tickets will receive an email from us shortly explaining how to contact the buyer and when you will receive a refund of eBay fees.

Regards,

The eBay Team

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We would like to update you further on the situation regarding Michael Jackson tickets. As we have said previously, eBay is committed to ensuring that no buyer is left out of pocket as a result of the untimely death of Michael Jackson. As a gesture of our goodwill, we will ensure that all buyers of Michael Jackson concert tickets can receive a full refund. We are still working through the details of how this process will work. Apologies for the delay, but please be assured that we will be in contact with each buyer and seller in due course giving full details of the refund process.

In the meantime, buyers and sellers should contact each other to arrange a refund for Michael Jackson tickets bought on eBay. Sellers are expected to offer full refunds.

We remain committed to ensuring that none of our buyers or sellers should lose out financially as a result of this unfortunate event, so please bear with us until we can give you full details of exactly how this process will work. Thank you for your patience.

Regards,

The eBay Team

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	***Previous update: Michael Jackson concert tickets ***
	27 June, 2009 | 12:49PM BST The sad news of Michael Jackson's death has left fans of the King of Pop bereft. eBay is committed to ensuring that no buyer is left out of pocket as a result of the unique nature of the event, and will ensure all buyers on the site can receive a full refund for their ticket purchase. On this basis, eBay and PayPal is extending its Buyer Protection to all Michael Jackson concert ticket purchases bought on eBay. The company will also help sellers by refunding eBay's sales commission when they refund buyers for Michael Jackson ticket sales. Final details of how buyers and sellers can work with eBay and PayPal will be announced early next week. Regards, The eBay Team
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	***Original: Michael Jackson concert tickets ***
	26 June, 2009 | 02:08PM BST We are extremely sad to hear that one of music’s biggest legends has passed away. Michael Jackson had planned to stage a number of concerts in the UK and tickets for these concerts were available through eBay. Effective immediately we are removing all live listings for Michael Jackson tickets, and blocking all new listings of them for the foreseeable future. This will also be the case for tickets listed as memorabilia. We understand that buyers are keen to receive a refund due to the cancellation of the concerts. We recommend that in the first instance buyers contact sellers to request refunds.  We strongly recommend to sellers that they refund the full purchase price of all tickets they have sold.  We would also ask buyers to be patient and allow sellers time to process refund requests. Any ticket purchases made during the last 45 days and paid for with PayPal will be covered by PayPal Buyer Protection. We are reviewing the options for those who bought tickets before May 13th and will update you shortly Regards, The eBay Team
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