Under eBay Buyer Protection, eBay will, as always, encourage sellers to resolve any problem that their buyers may have. However, as part of this policy, there may be instances where a seller doesn't resolve a claim and we find in favour of the buyer, in which case eBay will pay the buyer and invoice theseller for the transaction amount.  Where a seller fails to comply with the eBay Buyer Protection policy, eBay may also remove any special status associated with the account (e.g. PowerSeller status), reduce or eliminate any discounts received by the seller, decrease visibility of the seller’s listings in search results, place certain requirements regarding payment options offered by the seller and potential holds on payments made through PayPal and/or restrict or suspend the seller’s account.

As with earlier updates to the User Agreement, we’ve made other minor changes to reflect eBay’s current product and service offerings and industry legal standards. You'll see references to, “eBay site, services and tools” where the old agreement simply reads, “eBay site.” These changes reflect the many new ways you can access eBay’s offerings through other websites, wireless devices, and tools.

The new User Agreement is effective immediately for new members registering on or after 27th May 2009, and on 8th July 2009, for current members. You don’t need to do anything to accept the new User Agreement. If you don't wish to accept it, you can follow these instructions to close your account.

Regards,

The eBay Team