We are committed to making eBay a better place to trade by introducing the following measures:

• changes to our Postage and Packaging policies on eBay.co.uk
• making dispute resolution simpler on eBay (UK & IE)
• ensuring our members can trade in a more secure environment (UK & IE)

We will be elaborating on these points over a series of 3 posts.

Launching the new Dispute Console

At the end of October, we’ll be launching a new Resolution Centre to make it easier for buyers and sellers to resolve disputes. This Resolution Centre will be replacing the current Dispute Console.

You’ll be able to find the following:

• A new “Case Table” will give you a summary view of your Open and Closed cases
• The ability to search through your cases by user ID or item number
• New options to filter by case types and statuses
• A separate flow for buyers and sellers to mutually agree to cancel a transaction. Sellers can still use the existing Unpaid Item process if the buyer hasn't paid them for an item.

You can access the Resolution Centre from My eBay and the View Item page of a closed transaction.

Introducing Feedback revision

As indicated earlier this year at eBay Live!, we’ll be introducing Feedback revision from the week of 20th October.

Feedback revision will enable the seller to ask the buyer to change their Feedback rating, comment and Detailed Seller Ratings once a dispute has been resolved to the buyer’s satisfaction. This can be used for negative or neutral Feedback, or if the buyer accidentally left incorrect Feedback in the first place.

While the Feedback revision process is initiated by the seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond and non-response will result in the Feedback remaining. Only one request can be made per transaction.

Sellers will have a limit of 5 requests per 1,000 Feedback earned within a 12-month period, enabling sellers to address the occasional mistake

We will monitor the system use and make adjustments as required. Read more about Feedback revision.

We hope these new changes will enable you to have a better trading experience on eBay.

Regards,

The eBay Team