From 1st November until 31st December 2008, when you offer free domestic P&P in media categories* on eBay.co.uk, we’ll reduce your final value fee by 25%, allowing you to offer even greater value to your buyers this Christmas.

Please note: increasing the price of your product to incorporate your postage & packaging price will affect your recent sales score in Best Match for that listing.

*Terms and conditions apply

Regards,

The eBay Team

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From Thursday 6th November until Sunday 7th December you can add the International site visibility upgrade fee on Auction-style listings in eligible categories on eBay.co.uk for just 2p*.

All other eBay selling fees will still apply.

*Terms and conditions apply

Regards,

The eBay Team

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We'd like to clarify what happens to listing durations when British Summer Time (BST) ends this Sunday. On Sunday, 26th October 2008 at 2am, the clocks go back an hour, from 2am to 1am.

Listings on eBay.co.uk and eBay.ie which started before this Sunday's time change and which end after it will run for the correct length of time (e.g. 3, 5, 7 or 10 days), taking into account the clock change.

For example, a listing starting at 13:00 before the time change and ending after the time change, will end at 12:00 instead of 13:00.

Regards,

The eBay Team

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eBay.co.uk recently announced that from 27th January 2009 their Postage and Packaging (P&P) policy will be updated. The changes will affect those Irish sellers that list on eBay.co.uk.

The changes will affect all sellers who list on eBay.co.uk in the following categories:

• Books, Comics & Magazines
• DVD, TV & Film
• Music
• Video Games
• Mobile & Home Phones

Any Irish seller listing in the above categories on eBay.co.uk must adhere to maximum Postage and Packaging limits as outlined on the Postage and Packaging policy update page.

Please note that the policy changes do not affect Irish sellers listing on eBay.ie, whose listings will remain visible on eBay.co.uk. Such sellers can still include an international P&P amount in their listings, at whatever level they choose.

Read more about how the policy changes will affect sellers listing on eBay.co.uk at: http://web.ebay.co.uk/help/sell/maximumP&P_FAQ.html#maxcosts.

Regards,

The eBay Team

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We wanted to let you know of important changes to some eBay policies.

Counterfeit currency and stamps policy
From 27th October we'll be extending our Counterfeit Currency and Stamps policy to include novelty banknotes.

Under section 18 (1) of the Forgery and Counterfeiting Act 1981, it is a criminal offence for any person to reproduce any British currency note or any part of the British currency note on any substance whatsoever, and whether or not to the correct scale, unless the relevant authority has previously consented in writing.  Further, the Bank of England does not authorise any reproductions in the form of a novelty banknote. For additional details, please visit the Bank of England website.

Hazardous materials policy – laser pointers
From 1st November we'll be extending our Hazardous Materials policy to include laser pointers.

Listings of hand-held lasers with an output of more than 1mW are generally not permitted on eBay. The only exceptions to this policy are club/disco/'rave' type lasers, which may generally be listed, even if their output is greater than 1mW. For further information on laser safety, please visit the HPA website.

Trading in ivory goods
From January 2009 our Animals and Wildlife Products Policy will completely prohibit trading in ivory goods.  For more information about this policy change, please visit the eBay Ink blog. We will continue to enforce our existing policies until the new policy comes into place.

Regards,

The eBay Team

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From 28th October, we'll remind buyers when they're leaving Feedback for a seller who has offered free postage & packaging on their transaction.  We'll also remind buyers when their transaction was an international transaction, so that they can allow for the extra delivery time involved.

Feedback is often left days or even weeks after payment is made, so providing these reminders should increase the accuracy of buyer Feedback and help to ensure sellers who sell internationally or who offer free postage & packaging receive appropriate DSRs for 'dispatch time' and 'postage & packaging charges'.

Regards,

The eBay Team

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The problems with Title and Description search have now been corrected.

Regards,

The eBay Team

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	***Original: Title and Description Search issue ***
	15 October, 2008 | 01:42PM BST We wanted to let you know that we're aware that 'Title and Description Search' is currently not displaying all items correctly. We've identified the steps we need to take to resolve the issue, and expect to have fixed it by the end of next week. We realise how frustrating this is, and will try to resolve the issue as soon as possible. If you're a seller and the item you're selling is not displaying in a Title and Description Search, please contact Customer Support. They'll refund your fees once they've confirmed that your item is affected. If you're a buyer, these items are always available by using Title-only Search (which can be run by unticking the 'Include title and description' box when running a search). You may also consider temporarily changing any 'Favourite Searches' you have set up to search by Title only. Regards, The eBay Team
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This weekend, you can list your items using the Auction-style format with a starting price of 99p or under on eBay.co.uk and pay no Insertion Fee*.

Business-registered users and PowerSellers are not eligible for this promotion.

*Terms and conditions apply

Regards,

The eBay team

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We are committed to making eBay a better place to trade by introducing the following measures:

• changes to our Postage and Packaging policies on eBay.co.uk
• making dispute resolution simpler on eBay (UK & IE)
• ensuring our members can trade in a more secure environment (UK & IE)

We will be elaborating on these points over a series of 3 posts.

From 27th January 2009, we’ll be making changes to our Postage and Packaging (P&P) policies on eBay.co.uk. The new requirements include:

1. The need for sellers to specify a domestic P&P cost on all their listings. Back in spring, we implemented this requirement for new sellers. We are now extending it to all sellers.
   
   
2. The introduction of maximum costs for domestic P&P in the following categories:
• Books, Comics and Magazines
• DVD, TV and Film
• Music
• Videogames
• Mobile and Home Phones
  
  
3. All DVD listings are to offer Free P&P for domestic deliveries

These changes will apply to all new listings. Read more about how these changes will affect your listings.

Excessive P&P costs are cited as a major reason for buyers to spend less online. Offering a competitive P&P cost can drive higher sales conversions on eBay. We believe these changes will enable sellers to continue offering the best value on eBay and for us to continue serving you with the largest volume of buyers on the web.

To help sellers add this information to multiple listings at once, we’ve added new functionality which is now available in Selling Manager and Turbo Lister.

Regards,

The eBay Team

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We are committed to making eBay a better place to trade by introducing the following measures:

• changes to our Postage and Packaging policies on eBay.co.uk
• making dispute resolution simpler on eBay (UK & IE)
• ensuring our members can trade in a more secure environment (UK & IE)

We will be elaborating on these points over a series of 3 posts.

Launching the new Dispute Console

At the end of October, we’ll be launching a new Resolution Centre to make it easier for buyers and sellers to resolve disputes. This Resolution Centre will be replacing the current Dispute Console.

You’ll be able to find the following:

• A new “Case Table” will give you a summary view of your Open and Closed cases
• The ability to search through your cases by user ID or item number
• New options to filter by case types and statuses
• A separate flow for buyers and sellers to mutually agree to cancel a transaction. Sellers can still use the existing Unpaid Item process if the buyer hasn't paid them for an item.

You can access the Resolution Centre from My eBay and the View Item page of a closed transaction.

Introducing Feedback revision

As indicated earlier this year at eBay Live!, we’ll be introducing Feedback revision from the week of 20th October.

Feedback revision will enable the seller to ask the buyer to change their Feedback rating, comment and Detailed Seller Ratings once a dispute has been resolved to the buyer’s satisfaction. This can be used for negative or neutral Feedback, or if the buyer accidentally left incorrect Feedback in the first place.

While the Feedback revision process is initiated by the seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond and non-response will result in the Feedback remaining. Only one request can be made per transaction.

Sellers will have a limit of 5 requests per 1,000 Feedback earned within a 12-month period, enabling sellers to address the occasional mistake

We will monitor the system use and make adjustments as required. Read more about Feedback revision.

We hope these new changes will enable you to have a better trading experience on eBay.

Regards,

The eBay Team

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We are committed to making eBay a better place to trade by introducing the following measures:

• changes to our Postage and Packaging policies on eBay.co.uk
• making dispute resolution simpler on eBay (UK & IE)
• ensuring our members can trade in a more secure environment (UK & IE)

We will be elaborating on these points over a series of 3 posts.

Changes to Member to Member emails

To increase security for our users and make email communication easier for our members, eBay will be introducing some changes to the email system which will come into effect from 21st October.

Specifically, email addresses sent through the system (i.e. Ask Seller a Question, Reply to Question and Contact eBay Member links on the site) will be made anonymous in emails sent before a sale takes place.  

Sellers will also now be able to respond directly to all customer emails from their own email client (eg: Outlook, Hotmail, Gmail) by simply replying to the email without using the yellow Respond button.

Anonymous email addresses will apply to members who have not recently transacted with each other. Once an item is purchased, the buyer’s and seller’s email addresses will be visible to each other. Until then, eBay will replace the sender’s email address in the “From” field with a temporary anonymous address.
This helps eBay to detect and stop spam and fraudulent messages. It also helps prevent fraudsters from easily obtaining members’ email addresses.
To help us ensure emails are from legitimate members, you may need to add email addresses to your eBay account. If you forward member messages from your eBay registered email account to a secondary email account, you should update your preferences in My eBay with this secondary email address.
To set up this preference:

1. Sign in to My eBay and go to Notification Preferences. In the section titled Delivery Options, click the Show link next to Member-to-Member email address.
2. Choose whether you want to use the same email address to send and receive emails from other members or different addresses for each. You may choose the second option if you need to have one email address to process and route inbound requests, and a second for outbound replies.
3. Enter the email address(es) you want to use to send and receive emails and click on Save.

A short grace period will apply before eBay begins to validate the email address a member is using to reply to member messages. This validation is a secondary security measure to prevent a fraudster from trying to gain access to your account.

Update on protecting buyers and sellers from identity theft

In April, we announced that we're noting the computers you normally use to buy and sell on eBay.

We've now started to verify sellers who are listing from a computer they don't normally use. If you're listing from a different computer (e.g. at a friend's house, at the library), we'll ask you for some additional verification to make sure it's really you listing the item.

This helps us protect your account and all buyers and sellers from fraudulent unauthorised activity. For more details, please check our FAQ.

Thank you for your support as we work to make eBay a safer and more secure place to buy and sell.

Regards,

The eBay Team

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We wanted to inform you of some changes we are proposing to eBay’s internal organisation, announced today.

As part of the proposals, we propose re-organising some of our internal-facing teams across Europe, with the aim of ultimately making eBay simpler, safer and more consistent to use.

You can read more detail on the proposals by visiting the eBay Ink blog.

We would like to take this opportunity to reassure you that there will be no outward change to eBay.co.uk or to our existing Customer Support and Account Manager teams, who will continue to be there to help you in the run-up to the important holiday season and beyond.

Thank you for your continued custom and support.

Regards,

The eBay Team

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For the entire month of October, you can list any car or other vehicle on eBayMotors.ie for zero insertion fee*.

You can list using the Auction-style listing format.

*Terms and conditions apply.

Regards,

The eBay Team

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The PayPal site is currently undergoing scheduled maintenance. The maintenance began at 7am BST and is scheduled to run for approximately 1 hour.

During this time, the following features will be unavailable:

• Sending or receiving payments through your PayPal account
• Some instant payment notifications may be delayed or potentially not delivered
• Payflow account sign up
• The ability to modify fraud filter settings

Regards,

The eBay Team

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As previously announced, PayPal is significantly expanding the amount of protection offered to buyers and sellers when they use PayPal on eBay.

From 1st October, buyers on eBay.co.uk will receive protection for the full value of their purchases (including postage) when they pay with PayPal. Previously, buyers were protected up to a maximum amount of £500. Learn more about buyer protection.

From 7th October, eBay.co.uk sellers will no longer need to post to confirmed addresses in order to be eligible for Seller Protection. PayPal is also making several other improvements to Seller Protection, such as removing the annual coverage limit and more. Learn more about Seller Protection.

These changes are available to all eBay.co.uk buyers and sellers at no additional cost.

Regards,

The eBay Team

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