From the beginning of October we’ll start to give buyers more detail about the items they want to buy, based on information given to us by sellers.

What do I need to do? 
Sellers should update listing templates now and make sure new listings include postage options, dispatch times and return policies.

Postage options and dispatch time
From the beginning of October, when sellers put in a dispatch time for an item, we’ll start to display the estimated delivery time for that item at checkout.

This will be calculated by combining information about the ‘Dispatch Time’ and ‘Postage Option’ the seller specifies when creating their listing, and is a great way to help set realistic buyer expectations on delivery times.

Early next year all sellers will be required to enter a dispatch time on all their listings.  If there’s no information regarding normal delivery times for the postage option chosen, we’ll just show the dispatch time.

Return policy
From the beginning of October, every seller will need to specify whether they do or don't accept returns. We’ll remove the pre-selected dropdown menu that allows sellers to choose the length of time during which returns will be accepted.

This means business sellers should adapt their return policy in line with their legal obligations, and specify the number of days during which returns will be accepted by them.  We advise all sellers to update this at the earliest opportunity.

Regards,

The eBay Team