20 June, 2008 | 04:08PM BST
eBay Live! - eBay’s annual community event bringing together eBay members and employees from around the world – has been taking place this week in Chicago.
We wanted to share some of the news coming out of eBay Live! and what it will mean for eBay members in the UK, as well as give an update on some other changes we’ve introduced this year on eBay.co.uk.
PayPal buyer and seller protections
eBay Live! saw the eBay.com and PayPal teams announce significant increases in protection for buyers and sellers using PayPal on eBay.com. These will give buyers greater confidence to buy more, and sellers greater protection and coverage for their listings.
We’re looking forward to announcing similar improved protections for buyers and sellers on eBay.co.uk soon. We already have every listing on eBay.co.uk offering PayPal as a payment option, giving buyers the choice of protection on anything they buy.
We’ve changed parts of the Feedback system this year to make it a more effective and reliable measure of reputation on the site. One month on, our DSR data shows that sellers are offering better service than ever before, while the proportion of Feedback left by buyers on eBay.co.uk that is positive has stayed the same.
At the same time, buyers and sellers have told us they want to be able to change negative or neutral Feedback if a problem is resolved. We’re now developing a new Feedback-withdrawal mechanism that will allow negative Feedback to be withdrawn in some circumstances – we hope to have this in place before the end of the year.
Rewarding great seller service
Earlier this year, eBay.co.uk started to reward high-volume business sellers who offered great service with fee discounts of up to 40% off their Final Value Fees.
5,000 PowerSellers who didn’t qualify for discounts when they were first introduced have raised their service standards and now do. Overall we’ve seen a big reduction in buyers having bad experiences, meaning more confident buyers, buying more.
Building on the launch of the Seller Dashboard, we’ll be launching more enhancements this summer, giving sellers greater visibility to monitor and act on their service levels.
This week we announced a new search experience on eBay.co.uk allowing buyers to find sellers’ items quickly and more easily.
A more secure email system for communication between buyers and sellers was discussed at eBay Live! and we’ll update you on timings for eBay.co.uk in the next few months. We’re pleased to say that by protecting the identity of people bidding on items, we’ve already seen a 90% reduction in emails attempting to defraud buyers on eBay.co.uk.
We’re continuing to reward our best buyers with vouchers, encouraging them to buy even more from the great sellers on eBay.co.uk. We’re also proud to now offer phone support to over a million of the biggest buyers on eBay.co.uk, as well as to all PowerSellers. We’ll continue to expand phone support this year so that more and more people can get live help if and when they need it – watch this space for news!
Finally, we also know that buyers are searching for more Buy it Now items on eBay.co.uk – so in the coming months we’ll make it even easier for sellers to offer them.
We’ve made lots of changes on eBay this year – all of them designed to create a safer marketplace where everyone can buy with confidence. We’d like to say thank you for all your feedback and support in making eBay.co.uk such a great place to buy and sell online.
The eBay Team