We’d like to update you on the problem experienced by some sellers on 3rd and 4th April which caused VAT to be added at checkout where the listing already included VAT.

Sellers:

If you sold an item affected by the problem, and you have not refunded your buyer with the extra VAT amount, there is no need to do so. We will provide a refund directly to your buyer. Your PayPal account will not be affected during this refund process, and you do not need to contact us.

If you sold an affected item and have already refunded your buyer, we will not be issuing them with a refund. We have identified whether you have made this refund, so there is no need to contact us. Your PayPal account will not be affected.

Buyers:

Buyers affected by the problem will receive a refund into their PayPal accounts in the next few weeks, if the seller has not already issued a refund. We’ll provide a further update when all refunds have been issued.

Thank you for your patience.

Regards,

The eBay Team

	***Original: Issues with addition of VAT on listings at checkout***
	08 April, 2008 | 05:44PM BST We're aware of a problem experienced by some sellers which caused VAT to be added at checkout where the listing already included VAT. The issue has been fixed and we're now working on resolving the situation for members affected by the problem. We'll update you soon with further information. Thanks for your patience and for your help in identifying the issue. Regards, The eBay Team