Announcement updated to clarify eBay.ie requirements.

On 1st May, we’ll be making some changes designed to ensure business sellers on eBay meet certain legal requirements. These changes will improve how buyers interact with business sellers on eBay.co.uk and eBay.ie.

Business sellers will have to accept returns for fixed price items that are returned within 14 days of receipt.

The Distance Selling Regulations provide for a ‘cooling off period’ that allows a consumer buying online from a business to cancel their order 7 working days from the day on which they receive the goods. We require business sellers to accept returns for a minimum period of 14 calendar days so that the buyer has enough time to let the seller know about the cancellation and post the item back.

More information on business sellers’ returns requirements:

UK: http://pages.ebay.co.uk/businesscentre/law-policies/returns.html
Ireland: http://pages.ebay.ie/businesscentre/law-policies/returns.html

Business sellers will need to display the geographic address at which their business is established.

E-commerce legislation requires that sellers operating as a business on eBay.co.uk and eBay.ie must clearly display their business name and geographic address in at least one of the following locations:

1. On the View Item page – in the Business Seller Information section
2. On their About Me page
3. On a Shop’s custom page that is no more than one click from their main Shop page.

For more information, see the contact information policy:

UK: http://pages.ebay.co.uk/help/policies/contact-information.html
Ireland: http://pages.ebay.ie/help/policies/contact-information.html

More general information about business sellers’ legal obligations can be found in the Business Centre at:

UK: http://pages.ebay.co.uk/businesscentre/law-policies/
Ireland:http://pages.ebay.ie/businesscentre/law-policies/

Regards,

The eBay Team

	***Original: New Requirements for business sellers from 1st May ***
	11 April, 2008 | 10:12AM BST On 1st May, we’ll be making some changes designed to ensure business sellers on eBay meet certain legal requirements. These changes will improve how buyers interact with business sellers on eBay.co.uk. Business sellers will have to accept returns for fixed price items that are returned within 14 days of receipt. The Consumer Protection (Distance Selling) Regulations 2000, provides for a ‘cooling off period’ that allows a consumer buying online from a business to cancel their order 7 working days after receipt of the goods. We require business sellers to accept returns for a minimum period of 14 calendar days so that the buyer has enough time to let the seller know about the cancellation and post the item back. More information on business sellers’ returns requirements: http://pages.ebay.co.uk/businesscentre/law-policies/returns.html Business sellers will need to display the geographic address at which their business is established. Under the Electronic Commerce (EC Directive) Regulations 2002 sellers operating as a business on eBay.co.uk must clearly display their business name and geographic address in at least one of the following locations: 1. On the View Item page – in the Business Seller Information section 2. On their About Me page 3. On a Shop’s custom page that is no more than one click from their main Shop page. For more information, see the contact information policy: http://pages.ebay.co.uk/help/policies/contact-information.html More general information about business sellers’ legal obligations can be found in the Business Centre at: http://pages.ebay.co.uk/businesscentre/law-policies/ Regards, The eBay Team