On Thursday 1st May, when you list using the Auction-style format in eligible categories, Insertion Fees will be reduced to just 5p for each item you list.

So the more you list, the more you can save!

Final Value and feature fees are not included in this promotion.

Regards,

The eBay Team

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In accordance with our free tickets policy, please note that the sale of tickets for the following free event is prohibited:

Radio 1's Big Weekend – 10/11 May, Mote Park, Maidstone, Kent.

Regards,

The eBay Team

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We'd like to let you know about some new steps we're taking to help prevent fraudulent unauthorised activity on eBay accounts.

From today, we'll start noting the computers you regularly use when buying and selling on eBay. We'll use a combination of cookies and Flash objects to link your user ID with the computer you're using. This data is encrypted and can only be read by eBay. It doesn't include any contact information or details of eBay transactions.

Later this year, we'll begin checking the computer you use to list an item to see whether it's one of the computers you regularly use. To confirm that it's really you when you list an item using a different computer (e.g. at a friend's house, in a hotel, at the library), we'll lead you through a simple automated process where we call a phone number on your account. We might also prompt you to verify your identity in other ways.

Please update your registered phone number

You should always keep the telephone number on your account up to date so that eBay and your trading partners can get in touch with you. In the future, an incorrect or outdated phone number may mean additional steps are needed to confirm your identity, which could cause delays in listing items or responding to your customers.

Please take a minute to update your contact information. If you have a mobile phone, we strongly encourage you to add this to your registration details as a secondary phone number so that you can go through our phone confirmation process when you are away from one of your usual computers. We treat your phone number in accordance with our Privacy Policy.

These changes are part of our ongoing efforts to make eBay a safer and more secure marketplace and we thank you for your support as we continue to pioneer and innovate in these areas.

Regards,

The eBay Team

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eBay is committed to keeping counterfeits off our site. We’ve recently teamed up with the Knock Off Nigel campaign to raise awareness on how to spot and avoid buying fake DVDs on eBay.

We have content on our homepage and on DVD-related pages for the next two weeks which will take you to the eBay Against Counterfeits homepage. The site contains a guide on ‘How to Avoid Knock Off DVDs’, what to do if you buy one unwittingly, and will give you the opportunity to have a go at the customisable Knock Off Nigel video game where you can pelt something at your very own Nigel!

The site will remain accessible from the Safety Centre, where you can also find out more information on how to protect yourself and what else we’re doing to keep counterfeits off our site.

Regards,

The eBay Team

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We’d like to update you on the problem experienced by some sellers on 3rd and 4th April which caused VAT to be added at checkout where the listing already included VAT.

Sellers:

If you sold an item affected by the problem, and you have not refunded your buyer with the extra VAT amount, there is no need to do so. We will provide a refund directly to your buyer. Your PayPal account will not be affected during this refund process, and you do not need to contact us.

If you sold an affected item and have already refunded your buyer, we will not be issuing them with a refund. We have identified whether you have made this refund, so there is no need to contact us. Your PayPal account will not be affected.

Buyers:

Buyers affected by the problem will receive a refund into their PayPal accounts in the next few weeks, if the seller has not already issued a refund. We’ll provide a further update when all refunds have been issued.

Thank you for your patience.

Regards,

The eBay Team

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	***Original: Issues with addition of VAT on listings at checkout***
	08 April, 2008 | 05:44PM BST We're aware of a problem experienced by some sellers which caused VAT to be added at checkout where the listing already included VAT. The issue has been fixed and we're now working on resolving the situation for members affected by the problem. We'll update you soon with further information. Thanks for your patience and for your help in identifying the issue. Regards, The eBay Team
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Announcement updated to clarify eBay.ie requirements.

On 1st May, we’ll be making some changes designed to ensure business sellers on eBay meet certain legal requirements. These changes will improve how buyers interact with business sellers on eBay.co.uk and eBay.ie.

Business sellers will have to accept returns for fixed price items that are returned within 14 days of receipt.

The Distance Selling Regulations provide for a ‘cooling off period’ that allows a consumer buying online from a business to cancel their order 7 working days from the day on which they receive the goods. We require business sellers to accept returns for a minimum period of 14 calendar days so that the buyer has enough time to let the seller know about the cancellation and post the item back.

More information on business sellers’ returns requirements:

UK: http://pages.ebay.co.uk/businesscentre/law-policies/returns.html
Ireland: http://pages.ebay.ie/businesscentre/law-policies/returns.html

Business sellers will need to display the geographic address at which their business is established.

E-commerce legislation requires that sellers operating as a business on eBay.co.uk and eBay.ie must clearly display their business name and geographic address in at least one of the following locations:

1. On the View Item page – in the Business Seller Information section
2. On their About Me page
3. On a Shop’s custom page that is no more than one click from their main Shop page.

For more information, see the contact information policy:

UK: http://pages.ebay.co.uk/help/policies/contact-information.html
Ireland: http://pages.ebay.ie/help/policies/contact-information.html

More general information about business sellers’ legal obligations can be found in the Business Centre at:

UK: http://pages.ebay.co.uk/businesscentre/law-policies/
Ireland:http://pages.ebay.ie/businesscentre/law-policies/

Regards,

The eBay Team

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	***Original: New Requirements for business sellers from 1st May ***
	11 April, 2008 | 10:12AM BST On 1st May, we’ll be making some changes designed to ensure business sellers on eBay meet certain legal requirements. These changes will improve how buyers interact with business sellers on eBay.co.uk. Business sellers will have to accept returns for fixed price items that are returned within 14 days of receipt. The Consumer Protection (Distance Selling) Regulations 2000, provides for a ‘cooling off period’ that allows a consumer buying online from a business to cancel their order 7 working days after receipt of the goods. We require business sellers to accept returns for a minimum period of 14 calendar days so that the buyer has enough time to let the seller know about the cancellation and post the item back. More information on business sellers’ returns requirements: http://pages.ebay.co.uk/businesscentre/law-policies/returns.html Business sellers will need to display the geographic address at which their business is established. Under the Electronic Commerce (EC Directive) Regulations 2002 sellers operating as a business on eBay.co.uk must clearly display their business name and geographic address in at least one of the following locations: 1. On the View Item page – in the Business Seller Information section 2. On their About Me page 3. On a Shop’s custom page that is no more than one click from their main Shop page. For more information, see the contact information policy: http://pages.ebay.co.uk/help/policies/contact-information.html More general information about business sellers’ legal obligations can be found in the Business Centre at: http://pages.ebay.co.uk/businesscentre/law-policies/ Regards, The eBay Team
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The UK Government recently decided to ban the sale, manufacture, hire and import of samurai swords. While there are some exceptions to this general ban, we don’t think it’s practical to enforce a policy based on these.

The sale of samurai swords on eBay.co.uk will therefore be completely prohibited when the new law comes into effect on 6th April.

Regards,

The eBay Team

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From 29th April, we’ll be banning all goods that can be digitally downloaded or transferred electronically from being listed in any format on eBay.co.uk and eBay.ie. We’re doing this to prevent bad experiences and preserve the integrity of the Feedback system.

While they are a small portion of the marketplace, listings for digital goods often lead to bad experiences for our buyers and contribute to a perception that eBay allows unauthorised or illegitimate items to be sold on the marketplace, such as electronic copies of books.

Unfortunately, these goods also create the potential for Feedback manipulation as they are often reproduced and then bought and sold at little or no cost to the seller and buyer.

This new policy will come into effect on 29th April 2008. We encourage any sellers who think they will be affected to read the Downloadable Media policy and review their listings accordingly.

Regards,

The eBay Team

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