In January we announced some changes to Feedback, effective in May. Since then, we’ve also been putting measures in place to help ensure that sellers are protected against manipulation of the new Feedback system.

Buyers threatening to use negative Feedback to force an unfair deal
This is extremely rare and grounds for permanent buyer suspension, but we recognise it has happened in the past and will be tried in the future. If you experience this sort of behaviour, please report it to us. Click "Show" next to Additional Information on our Feedback Extortion policy page then click "contact us".

When we identify a pattern of abuse, or if we consider the evidence to be clear from your report, we will remove the negative or neutral feedback left by the buyer and if appropriate, suspend them. We need your help with reporting to make this work.

Removing negative or neutral Feedback left by a buyer who fails to respond to a UPI

We are building in more flexibility for what happens when a buyer responds to an Unpaid Item dispute (UPI). From May, we will retroactively remove negative or neutral feedback left by buyers who do not respond to the UPI process, or respond but do not specifically call out poor seller performance, item condition or transaction problems.

Thank you for continuing to offer your thoughts and suggestions on the changes we’re introducing to make eBay an even more trusted site, where sellers thrive as buyers shop with even more confidence.

Regards,

The eBay Team