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December 2007
***10p Listing Day – Saturday 29th December***

26 December, 2007 | 10:00AM GMT

This Saturday, 29th December, when you list an item in an eligible category on eBay.co.uk using the Auction-style, Auction-with-Buy It Now or Buy-It-Now Only (Fixed Price) formats you will pay a 10 pence Insertion Fee on every item you list!

Terms and conditions apply. Full details

Regards,

The eBay Team


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***PayPal required for some listings***

21 December, 2007 | 12:10PM GMT

Following on from our announcement on 10th August 2007 we wanted to let you know that from mid-January we’ll be expanding our ongoing efforts to protect eBay buyers and sellers by only allowing PayPal to be offered as a payment option on certain listings.

We’ve looked at the results of the earlier payment restrictions that we put in place in August, and we’ve already seen a decrease in transactions where eBayers have been left dissatisfied. The safety of the eBay trading environment and prevention of fraud is very important to us, so we’ll continue to monitor and closely analyse the listings where we’ve restricted payment methods.

From around 10th January, PayPal will need to be the only payment method for sales in the following listings:

  • those that are set for a one-day auction
  • those in the following categories:
    • Computing > Software
    • Consumer Electronics > MP3 Players
    • Wholesale & Job Lots > Mobile & Home Phones
    • Business, Office & Industrial > Industrial Supply / MRO

If you would like to sell in the categories, you’ll need to sign up for a PayPal account if you don’t already have one:

We appreciate your continuing support in helping to keep eBay a great place to buy and sell.

Regards,

The eBay Team


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***Clamping Down on Unfair Postage & Packaging Charges: First Phase Now Live***

20 December, 2007 | 10:51AM GMT

We announced a couple of weeks ago that we would be significantly reducing the visibility of listings from sellers with very low Detailed Seller Ratings (DSRs) for postage & packaging.

We are pleased to announce that this change is now live. From now on, all listings from sellers with a DSR for postage and packaging of 3.9 or lower will be displayed at the bottom of search results, below listings from all other sellers.

This affects a tiny minority - roughly 0.5% - of all sellers on the site. All other sellers will be unaffected by this change.

We are introducing this change as a first step towards curbing excessive postage and packaging charges on the site. These excessive charges deter buyers from continuing to make their purchases on eBay, and harm the success of the vast majority of good sellers on the site.

We encourage all sellers to review their DSRs regularly and to ensure that their postage and packaging is fairly priced.

We plan to make further changes to the display of search results to protect buyers during 2008, including extending the use of Detailed Seller Ratings to other areas of concern for buyers, and we will announce these in due course.

Regards,

The eBay Team


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***eBay University in Ireland, and other eBay courses, come to a location near you***

17 December, 2007 | 11:00AM GMT

eBay.ie has a course to suit you in 2008, whatever stage you’re at.

Whether you’re brand new to eBay.ie or you'd like to hone your selling skills, this series of courses will help you achieve your goals. Choose a course, register online and start making eBay.ie work for you.

eBay University in Ireland is an eBay-designed evening masterclass aimed at helping you to sell better and sell more. Run by eBay staff and industry experts, it’s also a chance to meet fellow eBayers, share your insights and get the opportunity to pick up tips and tricks in a unique environment. eBay University in Ireland courses will be running in Dublin and Cork in early 2008.

eBay Ireland Academy courses are half-day classroom workshops focusing on using eBay.ie as a selling tool for your business. This workshop will equip participants with the knowledge required to sell their products or services effectively on eBay.ie. Course tutors are eBay trained and certified industry experts. eBay Ireland Academy courses will be running countrywide throughout 2008.

eBay Education Specialist courses can help you earn extra cash and teach others how to trade on eBay.ie. Now that you’ve got your eBay business up and running, why not make the most of your knowledge - become a certified eBay trainer and earn some cash at the same time. Take the purpose-designed, self-paced online training programme designed to give you the knowledge and tools you need to successfully teach the ‘Basics of Selling on eBay’ course. Register now.

Regards,

The eBay Team


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***10p Listing Day – Wednesday 12th December for 3-day listings that offer PayPal as a payment method***

10 December, 2007 | 03:17PM GMT

This Wednesday, 12th December, when you list an item on eBay.co.uk for three days using the Auction-style, Auction-with-Buy It Now or Buy-It-Now Only (Fixed Price) formats and offer PayPal as a payment option you will pay a 10 pence Insertion Fee on every item you list!

Terms and conditions apply. Full details.

Regards,

The eBay Team


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***Clamping Down on Unfair Postage & Packaging Charges***

05 December, 2007 | 04:20PM GMT

We pride ourselves on bringing sellers a large audience of engaged, active buyers. In the last month alone, almost 15 million people visited eBay.co.uk looking for great deals on all manner of items.

Over the last year we’ve been asking those buyers who have left eBay, or who no longer buy as much as they used to, why they did so. One of the most common reasons cited was the prominence of sellers who clearly overcharge for postage & packaging on their items.

The introduction of Detailed Seller Ratings on the site earlier this year allows us to identify clearly those sellers who are consistently rated poorly by buyers for postage & packaging charges. As a result, we’ll shortly be introducing changes to the way that we display search results based on Detailed Seller Ratings for postage & packaging charges.

For the vast majority of sellers, this will mean that your items will continue to be featured as normal in search results.

However, those sellers who consistently receive the lowest scores on postage & packaging costs will receive considerably reduced visibility in default search results by appearing much further down the list of items. This will apply to sellers whose Detailed Seller Ratings for postage & packaging are 3.9 or below, which accounts for roughly 0.5% of all sellers on the site.

This small group of sellers are responsible for a hugely disproportionate number of buyer complaints about overcharging for postage & packaging, and taint the vast majority of good sellers who buyers agree are charging fairly.

We will be introducing these changes during the week beginning December 17th, after the main Christmas trading period is over, and we encourage all sellers to continue to review their postage and packaging charges to make sure these are as fairly priced as possible.

We expect to make further changes to the display of search results to protect buyers in 2008, including extending the use of Detailed Seller Ratings to other areas of concern for buyers.

You can comment on and ask questions about this change here.

Regards,

The eBay Team


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***eBay featuring on Watchdog***

05 December, 2007 | 11:39AM GMT

We wanted to let you know that 'Watchdog' is planning to run a feature on eBay on BBC1 at 8pm, Wednesday 5th December 2007. We were approached by the programme last week, and have worked with them since then to address the concerns that they have raised.

The feature will focus on the eBay feedback system, and in particular on instances when sellers have abused it, by either threatening to retaliate if given negative feedback or refusing to offer refunds or replacements unless buyers withdraw negative feedback that they have already left.

We regard the feedback system as the cornerstone of our marketplace. It relies on buyers giving fair and honest feedback on the transactions that they have had with sellers. More than five million feedback ratings are left on eBay.co.uk every week; the vast majority of them are positive and reflect the good experiences that our buyers and sellers generally have with each other.

When occasional disputes arise, we encourage buyers and sellers to resolve them amicably. However, in order for the integrity of the feedback system to be maintained, buyers have to be free to leave negative feedback for a transaction where they believe it is justified. In a small minority of cases, sellers may make it difficult for buyers to leave honest feedback. This behaviour is unacceptable, and in 2008 we intend to take swifter and more severe action against sellers who abuse the feedback system by either leaving retaliatory negative feedback or blackmailing buyers to remove negative feedback.

eBay’s reputation has a direct bearing on the health of our marketplace and on the success and livelihoods of our sellers, and so we take our appearance on programmes like 'Watchdog' very seriously. We will endeavour to put the cases raised into context, and to take strong action against feedback abuse to prevent future publicity of this nature.

Regards,

The eBay Team


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***Using Detailed Seller Ratings in 2008***

04 December, 2007 | 02:00PM GMT

We wanted to give you an update on Detailed Seller Ratings and how they will be used in 2008.

We believe the most important service we can provide for our sellers is to bring them a large audience of engaged and active buyers. These buyers repeatedly tell us that they’ll only keep coming back to eBay if they can buy from reliable sellers and if we are able to take steps to protect them from bad experiences on the site.

As a result, we’ll soon be launching a series of changes to the site based on Detailed Seller Ratings. These ratings help buyers to identify sellers who provide a great service, as well as those who might cause them problems.

Since their introduction in early 2007, Detailed Seller Ratings have been left for tens of millions of transactions, and we will continue to educate buyers on how to leave worthwhile and accurate ratings for sellers.

The changes we’ll introduce will use Detailed Seller Ratings to make sure good sellers continue to have access to our audience of buyers, and to give less emphasis in search results to the tiny percentage of sellers who are responsible for a disproportionate number of the bad experiences that buyers have.

We look forward to updating you further during the rest of 2007 and in 2008 about these changes.

Regards,

The eBay Team


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