Shopping on the internet and on eBay is great fun, but it's important to know how to shop safely and what your rights are if things go wrong. In addition to PayPal Buyer Protection, you may have various statutory rights that can help you.

If you want to understand your legal rights as a consumer, visit our Know Your Rights page in the Safety Centre. There's lots of advice both on your rights and on what to do if things go wrong, as well as lots of handy links to guidance on other websites such as Consumer Direct and Which?.

Regards,

The eBay Team