Royal Mail are performing some systems maintenance on Sunday, 30th September between 6am and 9pm. While this is happening, you might not be able to get to Royal Mail and Parcelforce Worldwide services when you use the online postage service.

Sorry for any inconvenience this causes.

Regards,

The eBay Team

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On September 26, 2007, the U.S. Consumer Product Safety Commission (CPSC) issued a recall of several types of toys due to a lead paint hazard. Items in the recall include certain Thomas & Friends Wooden Railway toys, toy gardening rakes, tools and chairs, Knights of the Sword toys, puppet theatres, spinning wheel-metal necklaces and additional children's metal jewellery.

Also, on September 27, 2007, the CPSC also recalled several types of Kolcraft play yards due to strangulation and suffocation hazards.

eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit http://www.cpsc.gov (See the Recent Recalls section) for more details about the products and model numbers included in this recall. You may also wish to visit our Recalled Items policy at http://pages.ebay.co.uk/help/policies/recalled.html

For Sellers: Please check your product model numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the model number.

We appreciate your understanding and support.

Regards,

The eBay Team

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We wanted to draw your attention to the strike action that will disrupt Royal Mail services on Friday 5th – Saturday 6th October and Monday 8th - Tuesday 9th of October.

Members who are trading around the time of the strike should bear in mind that payments and items being sent by post are likely to be delayed. If you think that the payment or item you are sending will be affected by the strike, it is advisable to inform the person you are trading with. If you are waiting for payment or delivery of an item, please be patient.

Further information on how postal services will be disrupted is available in Royal Mail’s announcement.

Regards,

The eBay Team

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We’re launching a new way for you to list your items for sale. It’s called Quick Sell and it’s a simple six-step form that we hope will appeal to people who want to list items on eBay very quickly.

With Quick Sell you’ll be able to sell in 6 easy steps - creating auction-style listings (with the option of adding “Buy It Now”) and choosing from the most popular selling options.

About 30 per cent of users can access Quick Sell right now. We aim to make Quick Sell available to all users in a few weeks.

You’ll know when you can access Quick Sell when you click on ‘Sell’ or visit http://sell.ebay.co.uk/sell because you’ll see that there’s a choice of how to list your item for sale. You can use Quick Sell or stick with the traditional Sell Your Item form (which will let you access all the selling formats and listing options).

Happy selling!

Regards,

The eBay Team

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We’re happy to tell you that we are extending the Free Insertion Fee offer in the Local Services category.

From 17 October 2007 and until we let you know otherwise, listing in the Local Services category will continue to be free of charge. The listing upgrade feature fees will continue to apply as before.

Change in Featured Plus fee in Local Services category

From 17 October 2007, the fee for using ‘Featured Plus’ in the Local Services category will increase from £9.95 to £19.95. All other feature fees will stay the same. You can see a full list of feature fees at: http://pages.ebay.co.uk/help/sell/fees.html

Regards,

The eBay Team

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	***Original: Coming soon: New Local Services Category on eBay.co.uk***
	04 July, 2007 | 05:58PM BST Following feedback from the eBay community, we are pleased to announce that eBay.co.uk will be launching a new category specifically for Local Services. This will be rolled out during the week of 16 July 2007. With this new category, we aim to provide a platform for local service providers and those in need of local services to get in touch with each other easily and quickly. Information for Service Providers The new Local Services category will replace various current service-related subcategories (please see the end of this announcement for a full list of subcategories that will be replaced). The new Local Services category will have a category structure to support the different types of services that exist in the marketplace. For details on the new Local Services category structure, please see the July Category Changes Announcement of 19 June 2007. Listings in the Local Services category will be available in the Classified Ad format only, with a 28-day listing duration. For eBay members who are currently listing in the affected subcategories listed below, your listings will be moved into the new Local Services category during the week of 16 July 2007. In addition, if you have listed items using the Auction-style and/or Buy It Now Only (Fixed Price) format, those items will remain listed in the same formats when your items are moved to the new Local Services category. However if you wish to relist or create a new listing in the Local Services category, you will need to list your service using the Classified Ad format. Listing in the Local Services category will be free of charge for the period between 16 July 2007 and 16 October 2007 inclusive (launch price only). Subcategories affected The following subcategories will be moved from their current location to the new Local Services category during the week of 16 July 2007: Photography > Darkroom & Developing > Photographic Services Computing > Services > Web Design Business, Office & Industrial > Business Services Everything Else > Services Regards, eBay International A.G.
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We would like to inform you about greater rewards available via the PayPal credit card. PayPal has teamed up with Rewards Online to give cardholders cashback deals when they shop online at over 100 retailers - including on eBay Buy It Now and winning bids.

Rewards Online already offer up to 20% cashback to your PayPal account when you shop with them, and now PayPal credit cardholders will receive from Rewards Online an exclusive 20% higher rate on each deal. You can find out more at www.rewardsonline.co.uk.

Plus, if you apply for a PayPal credit card today, we will even give you an extra bonus of £10 cash back into your PayPal account when you make an initial spend of £30 or more.* Typical 15.9% APR variable.

Learn more or apply for a PayPal credit card

*Terms and conditions apply

Credit is subject to status to UK residents aged 18 years or over. The PayPal Credit Card is issued by GE Capital Bank Limited, trading as GE Money, 6 Agar Street, London, WC2N 4HR. Registered No. 1456283.

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Updated to clarify changes.

Over the coming few days you may notice a change to the way the prices of overseas items on results pages are displayed on eBay.co.uk.

Previously, items listed on other eBay sites had their price displayed in their original currency on eBay.co.uk.

From now on, the prices of overseas items on eBay.co.uk will be shown in pounds sterling, but in italics. The price on View Item Pages will not change and will continue to be shown in the original currency.

We hope that this will make it easier for buyers to compare the prices of overseas and UK items, while still making clear which are which.

Regards,

The eBay Team

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	***Original: Price Display Change***
	20 September, 2007 | 06:00PM BST Over the coming few days you may notice a change to the way the prices of overseas items are displayed on eBay.co.uk. Previously, items listed on other eBay sites had their price displayed in their original currency on eBay.co.uk. From now on, the prices of overseas items on eBay.co.uk will be shown in pounds sterling, but in italics. We hope that this will make it easier for buyers to compare the prices of overseas and UK items, while still making clear which are which. Regards, The eBay Team
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We are pleased to announce the UK launch of eBay To Go.

eBay To Go is a free and fast way for you to showcase any eBay listings, or just your favourite eBay search. It takes a few simple steps to create your own eBay To Go widget and embed it in your own website, blog or social networking profile.

To learn more and to get started, visit http://togo.ebay.co.uk

Regards,

The eBay Team

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As the marketplace starts heating up for Christmas, we want to celebrate great sellers and attract even more great buyers by showcasing your items in an innovative new way.

Starting this week, a series of live ads will appear on prime time TV, featuring listings that are live on the marketplace at that moment. The ads will be running for the next several weeks, so keep an eye out – it could be your listing up there in lights!

Regards,

The eBay Team

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We are pleased to announce that next week we’re making a small change for your convenience. Once you’ve signed into your account anywhere on eBay.co.uk, you’ll be able to use our Community forums (such as our discussion boards, eBay Groups, and Answer Centre) without going through a second sign-in process until you close your browser.

This small change should not only save you time, but should also improve your account security, as you’ll no longer have to remember to sign out of both your main account and the Community area when you leave your computer.

Set your Sign-In Preference in My eBay
Although most members appreciate a single sign-in, there may be some who prefer to sign in to the Community forums separately from the rest of the site. (For instance, if your business has multiple User IDs, and you use a specific ID in the forums.) For this reason, once we've made the change, you can set your preferences in My eBay to indicate you want a separate sign-in for the Community forums area.

The Community forums are a great place to get answers from other experienced members, attend an online workshop, and connect with others who share your interests.  Check out our Community forums by visiting the Community tab at the top of almost any eBay page.

Regards,

The eBay.co.uk Team

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We wanted to inform you about a problem related to eBay transactions completed with PayPal.

This recent issue is limited to a very small number of eBay purchases and is presenting sellers with the wrong postage information. We understand and recognise that for these buyers and sellers, this is a very serious issue and are working to correct the problem.

In the meantime, we suggest that sellers confirm addresses with their buyers before they send items. We encourage buyers to contact sellers in the event an item does not arrive within a reasonable timeframe before leaving a negative feedback on the seller’s eBay profile.

Regards,

The eBay Team

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The Marketplace Research tool issues have been resolved and the tool should be working correctly. We apologise for any inconvenience this has caused.

Thank you for your patience.

Regards,

The eBay.co.uk Team

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We wanted to remind you that eBay University is coming to Glasgow at the SECC, on Saturday, 22nd September 2007.

eBay University is a chance to learn about eBay, meet eBay staff and network with other sellers. For full course details and to book a place, click here.

On the day we’ll have a whole host of classes for you to choose from, on all sorts of eBay topics, ranging from Search Engine Optimisation to Marketing strategies. We also have the ‘Basics’ course which is ideal for beginners who want to master the basics of eBay selling. Tutors on the day are PowerSellers and eBay Staff, and there will also be sessions delivered by tutors from the Institute of Business Advisers.

If you can’t join us in Glasgow, don’t worry - there's one further opportunity to attend in Manchester before the end of the year.

Find out more about eBay University here.

Regards,

The eBay.co.uk Team

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The ability to conduct searches using the Marketplace Research tool is not available. We are working to resolve this issue.

We appreciate your patience.

Regards,

The eBay.co.uk and eBay.ie Teams

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We are pleased to announce that from today, 10th September 2007, telephone customer support is now available to eBay.co.uk-registered Bronze PowerSellers.

Over the last year we have been expending the reach of our telephone support service and today’s launch now means that all five tiers of PowerSellers have telephone access to customer support on eBay.co.uk. Bronze PowerSellers can benefit from the service immediately and speak to a team of dedicated support staff on subjects such as how to increase sales or how best to use features like eBay Shops and Turbo Lister. Lines will be open Monday to Friday, 9.00am to 6.00pm.

Bronze PowerSellers can learn more about this new service by visiting the PowerSeller Portal, logging in with their PowerSeller seller ID, clicking on ‘Benefits’, then ‘Customer Support’.

For further information about the PowerSeller Programme, visit the PowerSeller Portal.

Regards,

The eBay.co.uk and eBay.ie Teams

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It's not often you get something for free, but this weekend you can list any car (or other type of vehicle) on eBayMotors.co.uk for free, using the Auction-style, Auction-with-Buy It Now or Buy It Now Only (Fixed Price) formats. The normal Insertion Fee for vehicles is £8 each.

Terms and conditions apply. See further details.

Regards,

The eBay.co.uk Team

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Please note that some members who have set up to pay their eBay fees by automatic payment may receive an alert informing them that their automatic payments have been declined.  The message will advise members to make a one-time payment in order to settle their accounts.

If you have received one of these messages, please ignore it.  There is no need to make a one-time payment.  Payment will be collected using the normal automatic period in the next few days.

If you have already made a one-time payment, please note that you will not be charged again in this billing cycle.

We apologise for the confusion that has been caused.  We are working to identify and fix the cause of the problem.

Regards,

The eBay.co.uk and eBay.ie Teams

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We’re pleased to announce that sellers are now able to embed a video that describes their items in their listings.

How to include video in your listing

We've made adding video to your listings as simple as possible, while still retaining standards that will help keep the site safe.

1. First, when you create your video, please follow our simple policy requirements.
2. Next, upload your video to an approved video hosting site as specified in the Links Policy . We've chosen these sites for their combination of popularity, ease of use, and the protection they offer against harmful programs being used inside the videos.
3. Finally, include the embedded video in your item description (videos cannot be linked to within listings).

Regards,

The eBay.co.uk and eBay.ie Teams

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List an item for just 10p this Thursday 6th September – whatever the starting price.

You can list items using the Auction-style, Auction-with-Buy It Now or Buy It Now Only (Fixed Price) formats. The Insertion Fee will be reduced to 10 pence for any eligible category you list in.

Maximise your exposure and make use of this great offer.

Terms and conditions apply.

Regards,

The eBay.co.uk team

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