07 March, 2007 | 11:17AM GMT
We’d like to let you know about some changes to our Feedback system that will make it easier for buyers to find our best sellers and for good sellers to really stand out.
From today, buyers in the UK and Ireland, as well as Australia, Belgium, France, India, Italy and Poland, will be able to rate sellers on the four Detailed Seller Ratings we announced in January.
What’s changed?
- As well as leaving an overall positive, neutral or negative Feedback score, buyers can now rate sellers on Item Description, Communication, Dispatch time and Postage & Packaging Charges.
- The Feedback Profile page has changed and now includes a summary area for the Detailed Seller Ratings.
Buyers can rate sellers on a one to five-star scale for each of the Detailed Seller Ratings, with one the lowest and five the highest rating. Once a seller has received 10 Detailed Seller Ratings, the average is displayed on the Feedback Profile page.
Please note: the Detailed Seller Rating average does not affect a seller’s overall Feedback percentage.
In addition, in place of just the item number, the item title and price related to each piece of Feedback will be now visible on the Feedback Profile page for 90 days after the comment was left. This will give buyers more visibility into the types of items sellers have been selling, and consequently the type of sales their Feedback score is based upon.
Feedback is the foundation of trust on eBay. These changes ensure that the Feedback system continues to be a credible measure of trust in an ever-growing and changing community marketplace, enabling our best sellers to stand out and buyers to make more informed decisions before buying.
For more information on Feedback, please read the following Help pages:
As always, we will be monitoring this new feature as it develops, and will let you know of any further updates.
Regards,
Garreth Griffith,
Head of Trust & Safety, eBay.co.uk and eBay.ie
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