Important: You will need to register for the new Online Account Manager service even if you currently manage your account online – this is for your own security. To do this you will need to provide some details including your Account Password and Account Number. In case you’re not sure, these are:

Account Password – this is the password you provided when you applied for your PayPal Credit Card. It is also the password you use when you call PayPal Card Services.

Account Number – This is different from the number on the front of your card. You can find your account number on your statement and on the letter you received with your card.

If you have forgotten or misplaced any of these details, you can call PayPal Card Services on 0870 125 2532 (Mon-Fri 8am-9pm, Sun 8am-8pm) for assistance.

What’s new?

Featuring a brand new look with great new features, you can easily:

• Pay your balance online
• View your transactions
• Set up and amend Direct Debit payments
• Check out the latest offers and news
• Change your personal details
• Request a new credit limit or additional cardholder
• Contact us using our secure messaging network

Plus, new online statements – secure, convenient and environmentally sound.

PS. If you don’t yet have a PayPal Credit Card, don’t forget it offers a great rate of typical 12.9% APR variable, 0% p.a. on Balance Transfers for 9 months (a 2.5% fee applies)*, and 0% p.a. on purchases for 6 months**.

You can apply online today in 3 easy steps for an instant decision – no paperwork, no fuss. Learn more.

For more information or apply for a PayPal Credit Card visit www.paypalcreditcard.co.uk now.

*This offer applies to balances transferred within 6 weeks of the date that you call to activate your PayPal Credit Card and is subject to the credit that is available on your account. A transfer fee of 2.5% of the total amount transferred will be charged each time you make a transfer. This fee will be shown on your next monthly statement. Only UK storecard and credit card balances may be transferred and these are subject to our approval. At the end of this period, for any outstanding balance your standard retail purchase rate will apply.

**At the end of this period for any outstanding balance your standard retail rate will apply.

Credit is subject to status to UK residents aged 18 years or over. The PayPal Credit Card is issued by GE Capital Bank Limited, trading as GE Money, 6 Agar Street, London, WC2N 4HR. Registered No. 1456283.

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During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,

The eBay.co.uk and eBay.ie Teams

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• Gallery Photo - if a seller uses a Gallery photo for their item, the picture will be displayed when the buyer goes to confirm their bid.
• Average Selling Price - we'll display the average selling price for an item if a buyer's bid is significantly below the average selling price for that item. (This will only be included on items where the seller's listing was created using Pre-Filled Item Information. Items with the same Pre-Filled Item Information are identical or closely-related items and can be compared to work out a reasonably accurate average price.)
• Accidental Buy It Nows - buyers sometimes buy multiple items accidentally by clicking Buy It Now more than once. Warnings will now prompt buyers after they've bought the first item to make sure they really want to buy another.

Regards,

The eBay.co.uk and eBay.ie Teams

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We will update you when we have more information.

Regards,

The eBay.co.uk & eBay.ie Teams

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It relies on expert members being willing to share their time and expertise, so we’re delighted to recognise the leading contributor to the Answer Centre, topcat83, who has recently posted her 50,000th reply there. She is a shining example of the community spirit that makes eBay special, and we hope you’ll join with us in expressing our congratulations and thanks for all her work helping other eBay members. A token of our appreciation is also in the post!

Regards,

The eBay.co.uk team

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Some users are already using the new SYI form; currently, two-thirds of listings are made using the new version of the form, and our statistics show that the average seller completes a listing 20 per cent faster with it.

Last night we started making the new SYI form available to sellers who haven't already been using it.

The old SYI form will continue to be available for a short period, and sellers can access it by clicking 'List using the original Sell Your Item form' link found near the top of the 'Sell' page. It will then be retired in May 2007.

Regards,

The eBay.co.uk and eBay.ie Teams

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Once the PS3 has been released throughout Europe on March 23rd, 2007, you must comply with the following requirements in order to sell one:

• You must offer PayPal as the only payment method.
• You must be PayPal verified and link your eBay account to your PayPal account. Find out how to become PayPal verified. If you already have a PayPal verified account, you need to link it to your eBay account. Find out how to link your eBay and PayPal accounts.
• One-day listings are not allowed.
• New sellers cannot list using the Buy It Now (Fixed Price) option.
• In order to list more than two PS3 consoles you must have more than 50 feedback, of which at least 98% must be positive.

Regards
The eBay.co.uk & eBay.ie teams

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• Extra ‘Watch this item’ link:
  We’ve added another ‘Watch this item’ link to the bottom of the item page to add to the ones already at the top. This means that if a buyer wants to add an item to their watch list there’s no need for them to scroll back to the top of the page after reviewing the important details.
• Eye-catching buttons:
  The buttons for ‘Bid’, ‘Buy It Now’ and ‘Best Offer’ are now bright blue to help these important features stand out more.
• Layout changes:
  We’ve changed the layout of the bottom of the page to make it easier to read information like postage details, payment methods and return policies.

Regards,

The eBay.co.uk & eBay.ie Teams

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My World

My World is an updated profile page that complements your About Me page. It brings together many features already available on eBay to help you build a page that reflects you and your interests.

You can customise My World's look, layout and content using a variety of features and modules:

• Feedback – Feedback will always be displayed at the top of My World so you can see the transaction history of each eBay member at a glance.
• Photo/Icon – Show the world what you look like or, if you’re shy, choose from more than 30 icons instead.
• Bio – Tell eBay members about your interests, your selling policies and other things you want to share. You can also create search tags to make it easy for other eBay members to find you.
• Listings – Display your current listings and customise how they appear on your My World page.
• Shop – eBay members with eBay Shops will have their own Shop module with customisable promotion boxes.
• Favourites – Show your favourite searches and favourite sellers.
• Reviews & Guides – Reviews & Guides let you share your opinions and demonstrate your knowledge. My World lets you showcase your Reviews & Guides so people can see the useful information you’ve contributed.
• Blog – Include your latest eBay Blog posts on My World.

Visit myworld.ebay.co.uk or myworld.ebay.ie to find out more and start personalising your My World page.

eBay Blogs

Use your eBay Blog for fun or business. Share your thoughts on interesting items you’ve stumbled across on eBay, pick out some tips and tricks you’ve got for other eBay members, or even just talk about the weather. To help make your blog personal, you can customise the appearance with a variety of templates or you can use HTML and stylesheets to create your own look.

If you’re a seller, a blog can be a useful way of interacting with potential buyers and talking about your products.

Set up your own blog and find others to read by going to blogs.ebay.co.uk or blogs.ebay.ie.

Regards,

The eBay.co.uk & eBay.ie Teams

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Key features of Markdown Manager include:

• A quick, easy process to create a Sale item.
• Easy management and scheduling capabilities.
• Ability to apply discounts to specific listings, categories, or across all your Shop Inventory Format listings.

Regards,
The eBay.co.uk & eBay.ie Teams

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The normal Insertion Fee for vehicles is £8 each.

Terms and conditions apply.

Regards,
The eBay.co.uk Team

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Where Item Specifics have been introduced, sellers see an increase in sales. Buyers can refine their searches quickly, and Item Descriptions are more detailed and clearly structured.

Sellers can choose whether to include Item Specifics in their listing, and buyers can choose whether or not to use them in search.

Item Specifics are now available in the following categories:

Cars, Parts & Vehicles > Motorcycle Clothing & Helmets > Boots
Cars, Parts & Vehicles > Motorcycle Clothing & Helmets > Helmets, Goggles & Visors
Clothes, Shoes & Accessories > Fancy Dress
Clothes, Shoes & Accessories > Vintage Clothing & Accessories > Boys’
Clothes, Shoes & Accessories > Vintage Clothing & Accessories > Girls’
Health & Beauty > Make-Up/Cosmetics
Home & Garden > Cleaning, Laundry & Vacuuming > Cleaning
Home & Garden > Cleaning, Laundry & Vacuuming > Irons
Home & Garden > Cleaning, Laundry & Vacuuming > Vacuum Cleaner Bags & Parts
Home & Garden > Garden & Plants > Garden Furniture
Home & Garden > Garden & Plants > Garden Lighting
Home & Garden > Garden & Plants > Garden Ornaments
Home & Garden > Garden & Plants > Garden Structures and Fencing
Home & Garden > Garden & Plants > Hand Tools & Equipment
Home & Garden > Garden & Plants > Plants/Seeds/Bulbs
Home & Garden > Garden & Plants > Swimming Pools & Hot Tubs
Home & Garden > Garden & Plants > Weed/Pest Control
Jewellery & Watches > Fine Jewellery
Musical Instruments > Guitars > Accessories
Musical Instruments > Guitars > Guitar Instruction Books

For more information about Item Specifics, please read our Item Specifics Overview

Regards,
The eBay.co.uk Team

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Computing > Cables/ Connectors > Network Cables
Computing > Desktop PC Components > Desktop PC Cases
Computing > Desktop PC Components > Input Adapters
Computing > Desktop PC Components > Monitor Parts/Accessories
Computing > Desktop PC Components > Motherboards
Computing > Desktop PC Components > Sound Cards
Computing > Drives/ Storage > Tape/DAT Drives
Computing > Input Devices > Joysticks & Gamepads
Computing > Input Devices > Keyboards & Mice
Computing > Input Devices > Memory Card Readers
Computing > Networking > Network Cards
Computing > Printer Paper & Accessories
Consumer Electronics > GPS > GPS Accessories
Consumer Electronics > Home Audio/ Hi-FI > MiniDisc
Consumer Electronics > Home Audio/ Hi-FI > Tuners
Consumer Electronics > Microphones
Consumer Electronics > Portable Audio > Cassette Players
Consumer Electronics > Portable Audio > MiniDisc
Consumer Electronics > Portable Audio > Portable Stereos
Consumer Electronics > Portable Audio > Radios
Consumer Electronics > Remote Controls
Consumer Electronics > VCRs
Health & Beauty > Hair Removal > Electric Shavers
Home & Garden > Kitchen > Small Appliances > Crock Pots & Slow Cookers
Home & Garden > Kitchen > Small Appliances > Grills
Home & Garden > Kitchen > Small Appliances > Juicers
Home & Garden > Kitchen > Small Appliances > Microwaves
Home & Garden > Kitchen > Small Appliances > Toasters
Home & Garden > Major Appliances > Oven/ Cooker Hoods
Mobile & Home Phones > Headsets

Pre-Filled Item Information is a feature for sellers to easily add product information such as brand, model, storage capacity, and colour to their listings. The information is presented to buyers with standardised formatting in the item description. The added information and its clear and structured layout help make buying decisions.

Pre-filled item information is already available in DVDs and CDs. To learn more about Pre-Filled Item Information, please see our information page.

Regards,
The eBay.co.uk Team

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Over the coming months, we will be testing different ways of displaying international listings on various eBay sites worldwide, with the aim of appropriately balancing the needs of domestic sellers in each market with those of exporting sellers from other countries.

The first of these tests, which will begin at the end of this week, will display items listed by US sellers on eBay.com by default in a few selected categories on eBay.co.uk. We have selected categories where imports from the US to the UK already represent a significant proportion of trade in the category. US listings will be displayed by default on eBay.co.uk in these categories if a seller offers PayPal, has at least 100 feedback with at least 98% positive, and has set a postage price to the UK. SIF listings will not be displayed.

The categories in which this test will run are:

• Business, Office & Industrial: Medical/ Lab Equipment
• Clothes, Shoes & Accessories: Women’s Accessories
• Collectables: Clocks
• Collectables: Disneyana
• Collectables: Knives/ Swords
• Consumer Electronics: MP3 Players
• Jewellery & Watches: Watches
• Stamps: United States
• Toys & Games: Games

Regards,
The eBay.co.uk Team

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Any seller who has been incorrectly charged will be refunded the difference between the normal and promotional rate before March 31st.

We are working to resolve the technical issue and would like to apologise for any confusion this has caused.

Find out more about the Free Postage Listing Day promotion.

Regards,
The eBay.co.uk Team

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From today, buyers in the UK and Ireland, as well as Australia, Belgium, France, India, Italy and Poland, will be able to rate sellers on the four Detailed Seller Ratings we announced in January.

What’s changed?

• As well as leaving an overall positive, neutral or negative Feedback score, buyers can now rate sellers on Item Description, Communication, Dispatch time and Postage & Packaging Charges.
• The Feedback Profile page has changed and now includes a summary area for the Detailed Seller Ratings.

Buyers can rate sellers on a one to five-star scale for each of the Detailed Seller Ratings, with one the lowest and five the highest rating. Once a seller has received 10 Detailed Seller Ratings, the average is displayed on the Feedback Profile page.

Please note: the Detailed Seller Rating average does not affect a seller’s overall Feedback percentage.

In addition, in place of just the item number, the item title and price related to each piece of Feedback will be now visible on the Feedback Profile page for 90 days after the comment was left. This will give buyers more visibility into the types of items sellers have been selling, and consequently the type of sales their Feedback score is based upon.

Feedback is the foundation of trust on eBay. These changes ensure that the Feedback system continues to be a credible measure of trust in an ever-growing and changing community marketplace, enabling our best sellers to stand out and buyers to make more informed decisions before buying. For more information on Feedback, please read the following Help pages:

• Feedback: Overview
• Leaving Feedback
• Feedback Policies
• How to leave Feedback

As always, we will be monitoring this new feature as it develops, and will let you know of any further updates.

Regards,
Garreth Griffith,
Head of Trust & Safety, eBay.co.uk and eBay.ie

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eBay’s teaming up with Comic Relief!

In the run-up to Red Nose Day on Friday 16th March, we've recruited the likes of Lenny Henry, Stephen Fry, Joanna Lumley and Mr. Bean to show how you can help raise money for Comic Relief through eBay. Here's how to get involved:

Sellers:
Donate between 10% and 100% of the final selling price when you list an item. To match your generosity, eBay will donate the same percentage of selling fees to Comic Relief, and we'll list your item on a special Comic Relief page so buyers can find it more easily. Stuck for an idea of what to sell? How about digging out those embarrassing CDs you can't believe you bought? Sell them for Comic Relief, and all will be forgiven.

Buyers:
Look out for items where money's going to Comic Relief and get bidding! The easiest way to do this is to visit the special Comic Relief page featuring items where some or all of the final selling price is being donated. Comic Relief are also selling a whole of load of special items including the Ford Cortina from Life on Mars and the tracksuit top Kate Moss wore during her appearance as Vicky Pollard's sister in Little Britain's Charity Gala.

The money you raise will help poor and disadvantaged people across the UK and Africa turn their lives around.

Visit the eBay Comic Relief page to get involved and help raise as much money as possible for this fantastic cause.

Regards,
Sharath
eBay for Charity team

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Why we’re making this change
Auction extensions, whether automatic or manual, disrupt normal bidding patterns and create a negative buyer experience. For instance, buyers who enjoy bidding in the last moments of an auction are unfairly disrupted when listings are inappropriately extended. These tools also "un-level" the playing field between sellers by unfairly extending the length of time a listing is available on the site. Not only do these listings remain active longer than intended, many buyers also look for items that have been newly listed, so these listings have an added unfair advantage.

In special circumstances, such as those covered by our Outage Policy, eBay reserves the right to extend all eligible auction format listings.

For more information on this policy clarification, please read eBay’s Fee Circumvention Policy. For information about our other policies, please check eBay’s Rules and Policies and Rules for Sellers. You can find these pages by clicking on Help at the top of any eBay page and clicking the "Rules and Policies" link.

Regards,
The eBay.co.uk & eBay.ie Trust & Safety Team

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For more information about how to list with free postage please visit our information page.

Terms and conditions apply.

Regards,
The eBay.co.uk team

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For the majority of listings, there will be no noticeable difference. However, for a variety of reasons some listings may occasionally be delayed before they appear on the site and, before the change, it was possible that they would miss out on appearing at the top of a list sorted by "Time: Newly Listed". Delayed listings now show up based on when they first appear on the site, putting them on an equal footing with listings not subject to delay.

Please note that the change applies to the sort order, and does not affect the end time for auctions or alter the listing time shown under "Listing and payment details" when a buyer goes to "View Item".

Regards,
The eBay.co.uk & eBay.ie teams

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During the pre-sale period, which lasts until 23rd March, you must comply with the following requirements in order to pre-sell a European region PS3 console:

• You must offer PayPal as the only payment method.
• You must be PayPal verified and link your eBay account to your PayPal account. Find out how to become PayPal verified. If you already have a PayPal verified account, you need to link it to your eBay account. Find out how to link your eBay and PayPal accounts.
• You can only pre-sell PS3 consoles using the auction format during the pre-sales period – you cannot pre-sell the consoles using Buy It Now.
• One-day listings are not allowed.
• In order to list more than two PS3 consoles in the pre-sales period you must have more than 50 feedback, of which at least 98% must be positive.
• If you’re pre-selling a PS3 console, your listing must comply with eBay’s Pre-Sale Listings Policy. You must guarantee that the item will be dispatched by the 30th day from the closing date of the listing on eBay.co.uk.

Regards,
The eBay.co.uk & eBay.ie Teams

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We would like to reassure you that we are looking into this problem as a matter of urgency. In the meantime, if you experience the problem, you can use a credit card for verification instead.

We will update you when we have resolved this issue, and thank you for your patience.

Regards,
The eBay.co.uk Team

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