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January 2007
***Enjoy 2007 with PayPal Mobile***

31 January, 2007 | 08:00AM GMT


Imagine if you didn’t have to pay your mortgage or rent for 12 months*. Just think of all the things you could do with the extra cash.

It would be a great way to start 2007. So enter our prize draw and you could be enjoying a mortgage or rent-free year. All you need is your PayPal account and your mobile phone. As a bonus you’ll be helping the charity Shelter too.

Terms and Conditions apply.

For more information, visit www.paypal.co.uk/enjoy2007

Regards,
The PayPal Team

*Up to a maximum of £10,000. The text message donation you send to Shelter will cost you 25p plus your standard network rate.
Link to this announcement | Back to top

***Important news concerning updates to the eBay.ie User Agreement and Privacy Policy***

29 January, 2007 | 01:30PM GMT


With effect from March 1st, 2007, we are updating the eBay.ie User Agreement and Privacy Policy.

The main change is that the contractual relationship between you and eBay International AG will be transferred to eBay Europe S.à r.l.

We are committed to improving your experience of using eBay.ie. We have therefore taken this opportunity to make further changes to the User Agreement and Privacy Policy to make sure they stay up to date.

Some of the changes are based on suggestions from the community and others are necessary due to site developments and the changing legal environment in which eBay and its community operates.

What is the User Agreement?
The User Agreement describes your rights and responsibilities as a user of eBay.ie and the rules which govern your use of the site.

What is the Privacy Policy?
The Privacy Policy describes how we collect, store, use and disclose your personal information in connection with the provision of services to you.

For general information, please visit the User Agreement FAQs.

What are the changes?
Learn more about the changes to the eBay.ie User Agreement.
Learn more about what was changed in the Privacy Policy.

When do the changes come into effect?
The revised User Agreement and Privacy Policy are valid from March 1st, 2007.

Please note that if you sign up for site features between today and March 1st, 2007, and are asked to accept or re-accept a User Agreement, we will not notify you separately of these changes.

If you do not want to continue using eBay under the new User Agreement, please inform us of this before March 1st, 2007. In this case we will cancel your eBay registration. Learn more.

Regards,
eBay International AG
Link to this announcement | Back to top

***Important news concerning updates to the eBay.co.uk User Agreement and Privacy Policy***

29 January, 2007 | 01:30PM GMT


With effect from March 1st, 2007, we are updating the eBay.co.uk User Agreement and Privacy Policy.

The main change is that the contractual relationship between you and eBay International AG will be transferred to eBay Europe S.à r.l.

We are committed to improving your experience of using eBay.co.uk. We have therefore taken this opportunity to make further changes to the User Agreement and Privacy Policy to make sure they stay up to date.

Some of the changes are based on suggestions from the community and others are necessary due to site developments and the changing legal environment in which eBay and its community operates.

What is the User Agreement?
The User Agreement describes your rights and responsibilities as a user of eBay.co.uk and the rules which govern your use of the site.

What is the Privacy Policy?
The Privacy Policy describes how we collect, store, use and disclose your personal information in connection with the provision of services to you.

For general information, please visit the User Agreement FAQs.

What are the changes?
Learn more about the changes to the eBay.co.uk User Agreement.
Learn more about what was changed in the Privacy Policy.

When do the changes come into effect?
The revised User Agreement and Privacy Policy are valid from March 1st, 2007.

Please note that if you sign up for site features between today and March 1st, 2007, and are asked to accept or re-accept a User Agreement, we will not notify you separately of these changes.

If you do not want to continue using eBay under the new User Agreement, please inform us of this before March 1st, 2007. In this case we will cancel your eBay registration. Learn more.

Regards,
eBay International AG
Link to this announcement | Back to top

***Important News for ebay.ie Sellers -- Changes to eBay's Structure in the EU***

29 January, 2007 | 12:00PM GMT


We would like to inform you of an important change to eBay's structure in the EU. We have set up a new entity in the European Union, located in Luxembourg, called eBay Europe, S.à r.l. This entity will become the new contractual partner for all our EU-based members. This change will come into effect on March 1st, 2007.

This change will create a level playing field with all EU-based sellers becoming subject to the same rate of tax on their eBay selling fees – the Luxembourg VAT rate of 15%.

What will this change mean for me?
What this means for you depends on whether or not you have a valid VAT number issued to you by an EU government (most probably The Irish Revenue Commissioners in your case) and whether or not you have registered this VAT number with eBay.ie or another eBay site in the EU.

Find out more via our information page.

For sellers who pay selling fees to eBay on a VAT-included basis (i.e. "gross"), your invoice will no longer specify the amount of VAT you pay. Your invoice will state the total amount due (fees + VAT). This total will include VAT at the Luxembourg rate of 15%, where applicable. Please note that we will no longer be able to supply information as to how much VAT you have been charged.

Gross fees (i.e. including VAT) charged by eBay will not change as a result of the change to our VAT structure. Net fees will however be impacted. Please also note that we are making some fee adjustments at the same time.

Claiming back VAT
Some sellers, who have a valid VAT number but have not provided it to eBay, have been claiming VAT back from The Irish Revenue Commissioners. Please note that as a result of this change, such sellers will no longer be able to do this. To be invoiced for eBay.ie fees "net" of VAT, all sellers will need to register for VAT-exempt status with eBay.ie (or another EU eBay site if applicable).

Please note: In order to register your VAT number with eBay.ie, you must be registered as a business seller. For Irish businesses, this registration has to be carried out over the phone with our dedicated customer support representatives, who will assist with registering both your business seller and/or VAT status. Find out about this process on our information page.

Useful links
VAT Changes: Frequently Asked Questions
Fee changes – Information page.

Thanks for your interest, and if you do have questions regarding any of the changes above, we would advise you to follow the links provided and read the full details on the web site.

Regards,
eBay International AG
Link to this announcement | Back to top

***Important News for eBay.ie Sellers -- Fee changes, effective March 1st 2007***

29 January, 2007 | 11:46AM GMT


We review our fees on an annual basis, to ensure we maintain a healthy and balanced marketplace. The changes we are making this year are designed to promote a greater volume of trade.

Please find below highlights of the fee changes, all of which will come into force on eBay.ie on March 1, 2007. Full details are on the information page here.

1) Category-specific selling fees for Technology products
We are excited to announce a reduction in Final Value Fees for items with a final selling price of €45 or higher. This Final Value Fee reduction will apply to the following categories: Mobile and Home Phones (excluding the Mobile Phones with Contracts sub-category), Computing, Consumer Electronics and Photography, when listing in the Buy It Now and Auction-style formats (this will not apply to listings in the Shop Inventory Format).

We are making these changes to promote a wider availability of technology products on the site, many of which sell for more than €45.

Find out more, including details of new Final Value Fees and new tiers for these.

2) Category-specific selling fees for Books, Music, DVDs, Film & TV, Video Games ("Media") products
We are excited to announce a reduction in the financial risk sellers take in listing Media items on the site – i.e., Insertion Fees. We are also simplifying the Final Value Fees charged on such items. We hope that this change will make it more attractive for sellers to list a wider range of Media items.

We are lowering Insertion Fees (see the information page for more details) and simplifying Final Value Fees in the following categories:

  • Books, Comics & Magazines (excluding the Accessories sub-category),
  • DVDs, Film and TV (excluding the Accessories/Storage, Film Memorabilia and TV Memorabilia sub-categories)
  • The Games sub-category of Video Games (change does not apply to allthe other sub-categories of Video Games)
  • Music (excluding the Music Memorabilia and Accessories/ Storage sub-categories)
Multiple item listings in these categories will now also have a slightly different pricing structure.

Find out more, including all pricing details, and examples of how this may impact you..

4) Reserve Fee Refunds
We will no longer refund Reserve Fees if an item sells. The cost and rules for using reserves will remain unchanged – the Reserve Fee is 2% of the reserve price (must be above €70), up to a maximum fee of €140.
Find out more

Thanks for your interest, and if you do have questions regarding any of the changes above, we would advise you to follow the links provided and read the full details on the web site.

Regards,
eBay International AG
Link to this announcement | Back to top

***Important News for ebay.co.uk Sellers -- Changes to eBay's Structure in the EU***

29 January, 2007 | 11:38AM GMT


We would like to inform you of an important change to eBay's structure in the EU. We have set up a new entity in the European Union, located in Luxembourg, called eBay Europe, S.à r.l. This entity will become the new contractual partner for all our EU-based members. This change will come into effect on March 1st, 2007.

This change will create a level playing field with all EU-based sellers becoming subject to the same rate of tax on their eBay selling fees – the Luxembourg VAT rate of 15%.

What will this change mean for me?
What this means for you depends on whether or not you have a valid VAT number issued to you by an EU government (most probably HMRC, or HM Revenue and Customs, in your case) and whether or not you have registered this VAT number with eBay.co.uk or another eBay site in the EU.

Find out more via our information page.

For sellers who pay selling fees to eBay on a VAT-included basis (i.e. "gross"), your invoice will no longer specify the amount of VAT you pay. Your invoice will state the total amount due (fees + VAT). This total will include VAT at the Luxembourg rate of 15%, where applicable. Please note that we will no longer be able to supply information as to how much VAT you have been charged.

Gross fees (i.e. including VAT) charged by eBay will not change as a result of the change to our VAT structure. Net fees will however be impacted. Please also note that we are making some fee adjustments at the same time.

Claiming back VAT
Some sellers, who have a valid VAT number but have not provided it to eBay, have been claiming VAT back from HMRC. Please note that as a result of this change, such sellers will no longer be able to do this. To be invoiced for eBay.co.uk fees "net" of VAT, all sellers will need to register for VAT-exempt status with eBay.co.uk (or another EU eBay site if applicable).

Please note: In order to register your VAT number with eBay.co.uk, you must be registered as a business seller.

Useful links
VAT Changes: Frequently Asked Questions
Register your VAT number on eBay.co.uk now
Find out how to apply for a VAT number from HMRC
Fee changes – Information page

Thanks for your interest, and if you do have questions regarding any of the changes above, we would advise you to follow the links provided and read the full details on the web site.

Regards,
eBay International AG
Link to this announcement | Back to top

***Important News for eBay.co.uk Sellers -- Fee changes, effective March 1st 2007***

29 January, 2007 | 10:41AM GMT


We review our fees on an annual basis, to ensure we maintain a healthy and balanced marketplace. The changes we are making this year are designed to promote a greater volume of trade.

Please find below highlights of the fee changes, all of which will come into force on eBay.co.uk on March 1, 2007. Full details are on the information page here.

1) Category-specific selling fees for Technology products
We are excited to announce a reduction in Final Value Fees for items with a final selling price of £30 or higher. This Final Value Fee reduction will apply to the following categories: Mobile and Home Phones (excluding the Mobile Phones with Contracts sub-category), Computing, Consumer Electronics and Photography. The change applies to listings in the Buy It Now and Auction-style formats and does not apply to listings in the Shop Inventory Format.

We are making these changes to promote a wider availability of technology products on the site, many of which sell for more than £30.

Find out more, including details of new Final Value Fees and new tiers for these.

2) Category-specific selling fees for Books, Music, DVDs, Film & TV, Video Games ("Media") products
We are excited to announce a reduction in the financial risk sellers take in listing Media items on the site – i.e., Insertion Fees. We are also simplifying the Final Value Fees charged on such items. We hope that this change will make it more attractive for sellers to list a wider range of Media items.

We are lowering Insertion Fees (see the information page for more details) and simplifying Final Value Fees in the following categories:

  • Books, Comics & Magazines (excluding the Accessories sub-category),
  • DVDs, Film and TV (excluding the Accessories/Storage, Film Memorabilia and TV Memorabilia sub-categories)
  • The Games sub-category of Video Games (change does not apply to allthe other sub-categories of Video Games)
  • Music (excluding the Music Memorabilia and Accessories/ Storage sub-categories)
Multiple item listings in these categories will now also have a slightly different pricing structure.

Find out more, including all pricing details, and examples of how this may impact you..

3) Category-specific selling fees for eBay Motors
We are adjusting pricing in the Vehicles categories (see our information page for full category list).

We believe that these changes reflect the growth in the Motors marketplace in recent years, and the value sellers get from access to the customer base and features that we offer. The pricing adjustments affect the Insertion Fees and Final Value Fees for the Auction-style and Buy It Now formats in the specified categories. They also affect selected Optional Feature Fees for all formats, and the 28-day Insertion Fees for Classified Ads on eBay Motors.

Please note that eBay Motors Pro prices remain unchanged. Find out more about eBay Motors Pro prices.

4) Reserve Fee Refunds
We will no longer refund Reserve Fees if an item sells. The cost and rules for using reserves will remain unchanged – the Reserve Fee is 2% of the reserve price (must be above £50), up to a maximum fee of £100.
Find out more

Thanks for your interest, and if you do have questions regarding any of the changes above, we would advise you to follow the links provided and read the full details on the web site.

Regards,
eBay International AG
Link to this announcement | Back to top

***Coming soon: Google Text Ads on Search Results***

25 January, 2007 | 10:00AM GMT


Last August, eBay announced an agreement with Google which allows selected European eBay sites to display Google text ads on search results. (Please read our previous announcement.) Soon, we’ll begin a testing period on eBay.co.uk and eBay.ie, in which we will be experimenting by displaying Google text ads on certain search results pages to learn what works best for the eBay marketplace.

While there is a vast quantity of items for sale on eBay, there are still many instances when a search query does not return any relevant listings. We’ll be testing ad placements on such pages, as a way of broadening the selection of items available to buyers. We’ll also be testing placements on a limited number of other search results pages.

Our number one concern is ensuring that the changes we make are right for our sellers and buyers. As we test, we’ll be monitoring the impact of any changes carefully, as well as listening to your input.

Testing with Shopping.com ads
Several sites including ebay.de, ebay.co.uk, ebay.fr, ebay.at and ebay.com.au, have been running similar tests with Shopping.com ads, (eBay’s price comparison site). First results are very encouraging and we will extend this test over the course of the next few months. In the coming weeks, you may see either Google or Shopping.com ads on the sites as we continue our testing.

Regards,
The eBay.co.uk and eBay.ie Teams
Link to this announcement | Back to top

***Coming Soon: Feedback 2.0***

22 January, 2007 | 05:53PM GMT

As eBay continues to grow, it is important that we continue to evolve the Feedback system to ensure it remains a credible measure of trust, so we have been working on a new project to enhance our current system. Feedback 2.0 adds a new dimension to eBay’s feedback system, allowing buyers to rate transactions based on item description, communication, delivery time, and postage & packaging charges.

Feedback 2.0 will add these new features:

Detailed Seller Ratings – In addition to the current positive, negative or neutral comment, buyers rate the sellers on these specific transaction aspects based on a 1 to 5 scale, with 1 being the lowest and 5 being the highest rating. The average of all ratings is displayed on the seller’s Feedback Profile page.

Display of Item Title and Price – To give buyers more information to evaluate the reputation of a seller, the transaction’s item title and selling price will be displayed beneath each Feedback comment on the Feedback Profile page for 90 days. This will give buyers more context while reviewing and evaluating Feedback comments.

Feedback 2.0 will help buyers feel even more confident about a seller’s reputation, while rewarding good sellers by recognising and highlighting the things they do to ensure customer satisfaction.

Pilot launching in February
Last November we turned Feedback 2.0 on for a short period of time in selected markets to gather data, and the results were very promising. Over 80% of all buyers leaving Feedback for sellers left Detailed Seller Ratings during this period. This high rate of usage is important since it increases valuable buyer participation without punishing sellers for the occasional negative rating (which is sometimes due to factors outside the seller’s control, such as a lost parcel, or an item damaged in transit.) Detailed Seller Ratings will be representative of a seller’s overall behaviour as our buyer community views it.

In late February, we will pilot Feedback 2.0 on eBay.co.uk and eBay.ie as well as these six additional markets: Australia, Belgium, France, India, Italy, and Poland. We will continue to monitor the usage of Feedback 2.0 carefully to ensure there is no disruption to the marketplace. If all goes well, we plan to launch globally in late spring/early summer.

For more information on Feedback 2.0, please read the following information:
Overview of Detailed Seller Ratings
Leaving Feedback with Feedback 2.0
Feeback 2.0: Frequently Asked Questions

Regards,
Garreth Griffith,
Head of Trust & Safety, eBay.co.uk and eBay.ie

Regards,
The eBay.co.uk Team
Link to this announcement | Back to top
***10p Buy It Now Listing Day Thursday 25th January 2007***

22 January, 2007 | 12:00PM GMT


List any item using the Buy It Now Only (fixed price) format for just 10p per item this Thursday.

Terms and conditions apply. Click here for full details. Regards, The eBay.co.uk team

Regards,
The eBay.co.uk Team
Link to this announcement | Back to top

***Changes to Royal Mail Special Delivery postage options ***

19 January, 2007 | 10:23AM GMT


Our listing tools previously offered two Royal Mail Special Delivery services – Royal Mail Special Delivery and Royal Mail Special Delivery Next Day.

We have now updated our tools to include the 9am service, so the options are now:

Royal Mail Special Delivery TM 9:00am
Royal Mail Special Delivery TM Next Day

We have updated the listing tools to reflect these new services, and apologise for any inconvenience this will cause. As we continue to develop our postage services on eBay, this change will help us provide more options for you in the future.

Regards,
The eBay.co.uk Team
Link to this announcement | Back to top

***Updated: A Message from Garreth Griffith – Trust & Safety Priorities ***

18 January, 2007 | 10:51AM GMT


Hello – I’m Garreth Griffith, Head of Trust & Safety for eBay.co.uk and eBay.ie. My team and I work with the UK and Irish eBay businesses, as well as Trust & Safety colleagues worldwide, to keep the eBay.co.uk and eBay.ie sites safe places to buy and sell.

As you will have seen from the previous message from Rob Chesnut, Senior Vice President in charge of Trust & Safety for eBay globally, we are evolving our approach to Trust & Safety at eBay as we head into 2007.

As the market has grown, we’ve seen an increase in the bad experiences members face due to two factors: increased fraud across the internet and a very small proportion of sellers who are failing to deliver a positive buyer experience. At the same time, there are many more online shopping choices, and our buyers’ expectations are growing. Therefore, we’re stepping up our efforts to stop bad experiences on the site. I’d like to share more details about what this will mean for the eBay.co.uk and eBay.ie marketplaces.

Taking an even more proactive approach to Trust & Safety

  • Safeguarding Member IDs - just before Christmas, we introduced a major change to auction-style listings that offers more privacy for our members by changing how bidder information is displayed. We did this because in the past potential fraudsters had used bidder information to try to defraud buyers. To prevent this, on listings where the high bid, Buy It Now or starting price is £100 or higher, bidder IDs are now anonymous to everyone except the seller. We know this has been a big change, and it is already paying off as we are seeing lower numbers of targeted fake Second Chance Offers. This change will take place on eBay.ie at the end of January, and will apply to listings where the high bid, Buy It Now or starting price is €150 or higher.
  • Preventing the Trade of Counterfeits - Counterfeits are a global problem affecting both high street retailers and e-commerce in general. It is illegal to manufacture counterfeit goods, and it is a criminal act to knowingly sell them. The sale of counterfeit goods on eBay results in negative experiences for buyers who unwittingly bid on a counterfeit, and buyers who knowingly purchase counterfeits are supporting this illegal industry. As a result, we will require additional seller verification for certain types of items that have been frequently reported as being counterfeit. We’ve also removed the ability for sellers to list these items on 1- or 3-day auctions, and we’ve put in additional restrictions for people selling these items overseas.
  • Re-enforcing our Policies - When sellers don’t stick to our listing policies it harms the buyer experience and also gives our good sellers a bad name. We are taking a stronger stance on reinforcing our listing policies in areas that provide particularly bad buyer experiences, such as when sellers charge excessive postage, and when sellers lie about where they or their items are based. We will continue to get stronger in reinforcing these policies, by helping good sellers understand how to comply, and removing those sellers who don’t. We would like to thank all members of our community who diligently report sellers who breach our policies, and we would urge you to continue – we take this very seriously and we rely on your support.
  • Enhanced Buyer Protection - Later this year we are going to strengthen and simplify our purchase protection programme, so that more of the items you buy are covered. PayPal will introduce an improved PayPal Buyer Protection, a programme that covers qualified eBay transactions for non-delivery, and items that are significantly not as described. Watch this space for more information as we move closer to launch.

Holding sellers to higher minimum standards

  • Private Feedback - Last autumn we removed the ability for sellers to make their feedback private. This was important, as it means sellers with poor track records can no longer hide their bad reputations from buyers.
  • International Trade Requirements - We’ve also implemented new requirements for UK-registered sellers who want to list an item on an eBay site other than the UK or US, and Irish-registered sellers who want to want to list an item on a site other than eBay.ie. Now, to sell outside these markets, sellers must have a verified PayPal account linked to their eBay account. This should lead to a reduction in the number of suspended sellers and cancelled listings on the site.
  • Feedback 2.0 - eBay feedback is a great system, but we decided it needed an update, to keep up with marketplace developments. The result is Feedback 2.0, a new approach to feedback that will give good sellers a real chance to shine, and buyers the opportunity to really choose between sellers, based on the level of service they provide. Buyers will soon be able to rate sellers on their services, including item description, communication, delivery time and postage & packaging, as well as providing an overall feedback rating. We believe the system will provide greater transparency and will reward our very best sellers, while allowing buyers to avoid the weaker ones. We will launch a test of this in the UK and Ireland in February and will provide more information soon.
  • Eliminate pre-approved bidder - Also coming later this year, we’re going to remove the Pre-Approved Bidder feature for the vast majority of our sellers. Experience has shown that the majority of sellers who use this feature are often less reliable, and it is often used to support off-eBay trade, which is not safe for buyers or sellers. This feature will remain in place only for high-profile charity auctions.
  • Consequences for Seller Non-Peformance - We all know that it is a very small proportion of sellers who provide the majority of bad buyer experiences, so we will enforce strict consequences on these sellers going forward. We will remove selling privileges for sellers who fall into this small group, levelling the playing field for our best sellers, who provide consistently high levels of customer service.

    We are very excited about these changes and about the positive impact we believe they will have on our community of buyers and sellers. Once again, I would like to take the opportunity to thank those members of the community who help to keep the site safe, and those sellers who relentlessly offer buyers great experiences every day.

    We will keep you up to date with developments, and as always, welcome your feedback.

    Regards,
    Garreth Griffith
    Head of Trust & Safety, eBay.co.uk & eBay.ie
    Link to this announcement | Back to top
    ***Original: A Message from Garreth Griffith – Trust & Safety Priorities ***

    18 January, 2007 | 12:06AM GMT


    Hello – I’m Garreth Griffith, Head of Trust & Safety for eBay.co.uk and eBay.ie. My team and I work with the UK and Irish eBay businesses, as well as Trust & Safety colleagues worldwide, to keep the eBay.co.uk and eBay.ie sites safe places to buy and sell.

    As you will have seen from the previous message from Rob Chesnut, Senior Vice President in charge of Trust & Safety for eBay globally, we are evolving our approach to Trust & Safety at eBay as we head into 2007.

    As the market has grown, we’ve seen an increase in the bad experiences members face due to two factors: increased fraud across the internet and a very small proportion of sellers who are failing to deliver a positive buyer experience. At the same time, there are many more online shopping choices, and our buyers’ expectations are growing. Therefore, we’re stepping up our efforts to stop bad experiences on the site. I’d like to share more details about what this will mean for the eBay.co.uk and eBay.ie marketplaces.

    Taking an even more proactive approach to Trust & Safety

    • Safeguarding Member IDs - just before Christmas, we introduced a major change to auction-style listings that offers more privacy for our members by changing how bidder information is displayed. We did this because in the past potential fraudsters had used bidder information to try to defraud buyers. To prevent this, on listings where the high bid, Buy It Now or starting price is £100 or higher, bidder IDs are now anonymous to everyone except the seller. We know this has been a big change, and it is already paying off as we are seeing lower numbers of targeted fake Second Chance Offers. This change will take place on eBay.ie at the end of January, and will apply to listings where the high bid, Buy It Now or starting price is €150 or higher.
    • Preventing the Trade of Counterfeits - Counterfeits are a global problem affecting both high street retailers and e-commerce in general. It is illegal to manufacture counterfeit goods, and it is a criminal act to knowingly sell them. The sale of counterfeit goods on eBay results in negative experiences for buyers who unwittingly bid on a counterfeit, and buyers who knowingly purchase counterfeits are supporting this illegal industry. As a result, we will require additional seller verification for certain types of items that have been frequently reported as being counterfeit. We’ve also removed the ability for sellers to list these items on 3- or 5-day auctions, and we’ve put in additional restrictions for people selling these items overseas.
    • Re-enforcing our Policies - When sellers don’t stick to our listing policies it harms the buyer experience and also gives our good sellers a bad name. We are taking a stronger stance on reinforcing our listing policies in areas that provide particularly bad buyer experiences, such as when sellers charge excessive postage, and when sellers lie about where they or their items are based. We will continue to get stronger in reinforcing these policies, by helping good sellers understand how to comply, and removing those sellers who don’t. We would like to thank all members of our community who diligently report sellers who breach our policies, and we would urge you to continue – we take this very seriously and we rely on your support.
    • Enhanced Buyer Protection - Later this year we are going to strengthen and simplify our purchase protection programme, so that more of the items you buy are covered. PayPal will introduce an improved PayPal Buyer Protection, a programme that covers qualified eBay transactions for non-delivery, and items that are significantly not as described. Watch this space for more information as we move closer to launch.

    Holding sellers to higher minimum standards

    • Private Feedback - Last autumn we removed the ability for sellers to make their feedback private. This was important, as it means sellers with poor track records can no longer hide their bad reputations from buyers.
    • International Trade Requirements - We’ve also implemented new requirements for UK-registered sellers who want to list an item on an eBay site other than the UK or US, and Irish-registered sellers who want to want to list an item on a site other than eBay.ie. Now, to sell outside these markets, sellers must have a verified PayPal account linked to their eBay account. This should lead to a reduction in the number of suspended sellers and cancelled listings on the site.
    • Feedback 2.0 - eBay feedback is a great system, but we decided it needed an update, to keep up with marketplace developments. The result is Feedback 2.0, a new approach to feedback that will give good sellers a real chance to shine, and buyers the opportunity to really choose between sellers, based on the level of service they provide. Buyers will soon be able to rate sellers on their services, including item description, communication, delivery time and postage & packaging, as well as providing an overall feedback rating. We believe the system will provide greater transparency and will reward our very best sellers, while allowing buyers to avoid the weaker ones. We will launch a test of this in the UK and Ireland in February and will provide more information soon.
    • Eliminate pre-approved bidder - Also coming later this year, we’re going to remove the Pre-Approved Bidder feature for the vast majority of our sellers. Experience has shown that the majority of sellers who use this feature are often less reliable, and it is often used to support off-eBay trade, which is not safe for buyers or sellers. This feature will remain in place only for high-profile charity auctions.
    • Consequences for Seller Non-Peformance - We all know that it is a very small proportion of sellers who provide the majority of bad buyer experiences, so we will enforce strict consequences on these sellers going forward. We will remove selling privileges for sellers who fall into this small group, levelling the playing field for our best sellers, who provide consistently high levels of customer service.

      We are very excited about these changes and about the positive impact we believe they will have on our community of buyers and sellers. Once again, I would like to take the opportunity to thank those members of the community who help to keep the site safe, and those sellers who relentlessly offer buyers great experiences every day.

      We will keep you up to date with developments, and as always, welcome your feedback.

      Regards,
      Garreth Griffith
      Head of Trust & Safety, eBay.co.uk & eBay.ie


    Link to this announcement | Back to top

***A Message from Rob Chesnut – Trust & Safety Priorities***

18 January, 2007 | 12:06AM GMT


I’m Rob Chesnut, Senior Vice President in charge of Trust & Safety for eBay globally. I work with our teams worldwide including Garreth Griffith, Head of Trust & Safety in the UK and Ireland, to ensure our community of users everywhere feels safe and confident when buying and selling on eBay. It’s no secret that this is a bigger challenge today than it was a decade ago when eBay was young. The days have gone when eBay was a small Community and we could rely on transparency on the site to keep the marketplace healthy. We’ve gone from being like a rural town, where we knew our neighbours and it was safe to leave the doors and windows open, to a large city, where security is a more serious issue.

Over time, online criminals who target sites like eBay and PayPal have grown in number and sophistication. As the internet continues to evolve, there are also many more online shopping choices for buyers. This competition means our buyers' expectations are growing.

To keep pace with the changing face of the Internet, we’re evolving eBay’s approach to Trust & Safety. Where we’ve historically put an emphasis on transparency and free choice for buyers on eBay, we’re now more actively protecting our buyers from fraud and other bad experiences on our site.

My team has been working on solutions that address these two priorities worldwide:

  • Take a new, even more proactive approach towards Trust & Safety to protect our members from fraud.
  • Improve the buyer experience on the site by holding sellers to higher minimum standards
An Even More Proactive Approach to Trust & Safety
In the UK we recently launched the Safeguarding your Member ID (SMI) project, and this change will also take place on the eBay.ie site soon. This was a major change to auction-style listings that offers more privacy for our members to help prevent targeted fraud. You can read more about this in a separate announcement from Garreth Griffith.

Aside from visible changes like SMI, we’ve been working on others. One issue we’ve fought on eBay is counterfeits -- these are illegal and not welcome on eBay. We’ve cooperated with Rights Owners around the world through our VeRO programme to remove counterfeit listings for years, but recently we have put stricter measures in place. For items that have been reported frequently by rights owners and the community, we require additional seller verification; we’ve removed the ability to list these items with 1- or 3-day auctions, and we’ve put in additional restrictions for people selling these items internationally.

These efforts appear to be working with minimal disruption to our legitimate sellers, and, going forward, we’ll be considering similar projects. We’re continuing to balance transparency and convenience with the need to keep our Community safe.

Holding sellers to higher minimum standards
It’s a fact that the majority of bad buyer experiences result from circumstances controlled by a small minority of sellers. Buyers are less likely to return to the site after having a frustrating experience, such as finding the postage and packaging charges are excessive, receiving an item that is not as described, or experiencing poor customer service during a transaction with a seller.

It’s clear that we want to make sure that our buyers have a positive experience on the site. Historically, eBay’s approach has been to allow an open marketplace with few restrictions on sellers. Going forward, we’ll continue to apply high minimum standards for selling on the site. This approach will improve the marketplace for the vast majority of sellers who deliver a good customer experience.

Please read the message from Garreth Griffith, following this one, to find our more about what will be happening in the UK and Ireland to support this strategy.

Finally, I want to thank our Community for your help and support in keeping the site safe. We receive reports every day of suspicious activity from conscientious buyers and sellers, and each one helps us to investigate and take action to stop negative activity where appropriate. We appreciate everyone’s contribution in making eBay a great place to buy and sell.

Sincerely,
Rob Chesnut
Senior Vice President, Global Trust & Safety
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***Updated: New Year, New-look eBay.co.uk Homepage***

17 January, 2007 | 01:10PM GMT


We are very pleased to announce that we have updated our homepage to sport a fresher, cleaner, more modern look. The homepage has grown over the years, so as we bring the Christmas decorations down, we thought it was a good opportunity to give it a makeover.

So what are the changes?

  • We’ve put a lot of effort into making the homepage more cohesive and balanced.
  • The homepage is now easier to scan. Buyers will able to see at a glance the different elements and where they are.
  • Buyers can easily make a decision as to what part of the page is important and where they want to click. Previously you sometimes had to hunt for some of the great content that’s available. Now it’s much easier to find what you are looking for.
  • We’ve grouped logical areas together - for example putting eBay Express, Motors and Shops together at the top.
  • We’ve updated the merchandise to be more appealing to our buyers. The site is filled with wonderful items, and this allows us to surface them much better.
  • We’ve lined everything up, given the page some curves, trimmed it down and a given it the modern feel it deserves.

What have we added?

  • EBay for Charity, which we think is one of the most appealing parts of eBay has also been given a bit of a makeover. By moving it into the middle of the page with a larger space, we can let you know about the wonderful work sellers and charities are doing on eBay for good causes.
  • We also know how important safety is on eBay. So we now have a permanent space for us to talk to both buyers and sellers on how to trade safely on eBay. We work hard to keep eBay a safe place to shop, and we want to be able to help our members stay safe.
  • We have also introduced “Look at This”, a feature that will highlight an area of the site that we feel helps make eBay the fun and interesting place it is.

    We’re all really excited by these changes. We hope you like them too and look forward to reading your feedback on the community boards.

    Regards,
    The eBay.co.uk Team


    Link to this announcement | Back to top
    ***Original: Subject line: New Year, New-look eBay.co.uk Homepage***

    17 January, 2007 | 12:09PM GMT


    We are very pleased to announce that we have updated our homepage to sport a fresher, cleaner, more modern look. The homepage has grown over the years, so as we bring the Christmas decorations down, we thought it was a good opportunity to give it a makeover.

    So what are the changes?

    • We’ve put a lot of effort into making the homepage more cohesive and balanced.
    • The homepage is now easier to scan. Buyers will able to see at a glance the different elements and where they are.
    • Buyers can easily make a decision as to what part of the page is important and where they want to click. Previously you sometimes had to hunt for some of the great content that’s available. Now it’s much easier to find what you are looking for.
    • We’ve grouped logical areas together - for example putting eBay Express, Motors and Shops together at the top.
    • We’ve updated the merchandise to be more appealing to our buyers. The site is filled with wonderful items, and this allows us to surface them much better.
    • We’ve lined everything up, given the page some curves, trimmed it down and a given it the modern feel it deserves.

    What have we added?

    • EBay for Charity, which we think is one of the most appealing parts of eBay has also been given a bit of a makeover. By moving it into the middle of the page with a larger space, we can let you know about the wonderful work sellers and charities are doing on eBay for good causes.
    • We also know how important safety is on eBay. So we now have a permanent space for us to talk to both buyers and sellers on how to trade safely on eBay. We work hard to keep eBay a safe place to shop, and we want to be able to help our members stay safe.
    • We have also introduced “Look at This”, a feature that will highlight an area of the site that we feel helps make eBay the fun and interesting place it is.

      We’re all really excited by these changes. We hope you like them too and look forward to reading your feedback on the community boards.

      Regards,
      The eBay.co.uk Team


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***Over indulged this Christmas?***

16 January, 2007 | 02:18PM GMT


The PayPal Credit Card offers new customers a fantastic 0% p.a. interest for 9 months on balance transfers to help ease the burden (a 2.5% fee applies)* and, you also get a fantastic rate of 0% p.a. interest on purchases for 6 months - so you can still make the most of the sales!*.

Apply online today for a standard rate of typical 12.9% APR (variable) with free Identity Theft Assistance and Internet Fraud Guarantee. Hurry, this offer can’t last forever.

*Learn more about the PayPal Credit Card.

Credit subject to status and only available to UK residents aged 18 years and over. The PayPal Credit Card is issued by GE Capital Bank Ltd trading as GE Money. Registered in England 1456283. Registered office: 6 Agar St, London, WC2N 4HR

Regards,
The eBay.co.uk Team
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***Updated: Problems with one-time payments to seller accounts on eBay.ie***

15 January, 2007 | 03:59PM GMT


We are pleased to inform you that this problem has now been fixed, and sellers are once again able to make one-time payments to their seller accounts on the eBay.ie site

Regards,
The eBay.ie Team
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***Original: Problems with one-time payments to seller accounts on eBay.ie***

05 January, 2007 | 01:33PM GMT


Some members have been in touch to let us know that they are experiencing problems when they try to make a one-time payment to their eBay.ie seller account.

We are looking into the issue, but in the meantime we ask eBay.ie sellers to use the eBay.co.uk site to make a one-time payment to their seller account. This will not cost anything extra and will be credited to their normal eBay.ie account.

Regards,
The eBay.ie Team


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***eBay.ie Seller of the Year 2007***

14 January, 2007 | 11:13PM GMT


Could you be eBay.ie’s Seller of the Year? Everyone has something to sell, so go ahead and give it a try! Simply register as an eBay seller (if you haven’t already) and go to our competition homepage to sign up. There are some great prizes to be won including the top prize of €5,000, an eBay.ie home office package and a holiday in the US during which you can attend eBay Live!

There are three3 categories for entrants:

  • New eBay Seller: Open to individuals who have sold 10 items or less on eBay
  • New eBay Business: Open to businesses which have sold 10 items or less on eBay
  • Existing eBay Seller: Open to individuals or businesses who’ve sold more than 10 items on eBay

This competition launches at 00:01 on Monday, 15th January, 2007, and is open to Irish residents over 18 years old who are registered with eBay. Entries will be accepted until midnight on Sunday, 4th February, 2007.

Find out more about the competition.

Terms and conditions apply.

Regards,
The eBay.ie Team
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***New: January Category Changes***

12 January, 2007 | 08:46PM GMT


We are pleased to announce that we are making a number of category changes during the week beginning 15th January 2007. The changes are necessary to accommodate the continuing growth of eBay.co.uk and to help buyers and sellers trade more effectively and efficiently.

Within Business, Office & Industrial a number of categories are expanded and reorganised.

Within the categories listed below in bold font the Item Specifics feature has become firmly established and all sub-categories will be removed.

We will no longer ask sellers to input multiple sub-categories AND repeat the same information in the Item Specifics fields. Sellers will simply choose the main category e.g. Baby Clothing and then Item Specifics, such as Size and Colour.

In addition, buyers will not be presented with both Matching Categories and a series of drop-down boxes (a ‘Finder’). Instead the more complete and flexible ‘Finders’ will be the only refinement choice. Besides making the page clearer, the ‘Finders’ allow buyers to simultaneously search by multiple criteria such as size and colour.

Baby

  • Baby Clothing
  • Shoes & Trainers

Clothes, Shoes & Accessories

  • Men's Clothes
  • Women's Shoes
  • Women's Underwear and Swimwear

Computing
Printer Ink and Cartridges

Desktop PC Components

  • Graphics, Video & TV Cards
  • Memory

DVD, Film & TV

  • Videos: VHS/PAL (UK)

Jewellery & Watches

  • Watches

Photography

  • Camcorders

Sporting Goods
Football

  • Football Boots
Golf
  • Golf Clothing
  • Golf Shoes
Tickets & Travel
  • Tickets

Once the changes have taken place you will be able to see the new and changed category IDs on the All Categories Page.

We would like to thank all the members who took the time to contribute the thousands of ideas and suggestions that have helped to shape these changes.

Regards,
The eBay.co.uk Team
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***Updated: Problems with responding to online dispute claims from January 5th and 6th***

12 January, 2007 | 05:50PM GMT


We wanted to update you on progress with the problems answering online disputes that were submitted on January 5th and 6th.

We are pleased to announce that we have now fixed this issue. If you still have problems answering an online dispute that was submitted on these dates, please contact us.

Thanks for your patience in this matter,
The eBay.co.uk Team
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***Original: Problems with responding to online dispute claims from January 5th and 6th***

09 January, 2007 | 02:24PM GMT


We wanted to let you know that some members are experiencing problems with responding to online dispute claims from January 5th and January 6th.

We are working on the problem and will update you when we have any news. In the meantime, please wait to respond to any online dispute claims filed on those dates.

Thanks for your patience in this matter,
The eBay.co.uk Team


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***10p Listing Day Thursday 11th January 2007***

08 January, 2007 | 08:01PM GMT


List any item for just 10p this Thursday – whatever the starting price.

Terms and Conditions apply. Click here for details.

Regards,
The eBay.co.uk Team
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***Announcing the winners of PayPal's 'Penny for a Porsche' competition and Christmas Prize Draw, 2006***

04 January, 2007 | 11:40AM GMT


PayPal ran two promotions at the end of 2006, and we are pleased to announce the winners.

The first promotion was ‘Penny for a Porsche’: if you activated your mobile phone on PayPal, and texted a penny to Children in Need, you were entered into a draw for a Porsche Boxster. The winner was:

W Wysocki, from Horsham.You can see a picture of him receiving the Porsche here.

You can still donate to Children in Need via our web site.

The second competition was the PayPal Christmas Prize Draw. First prize was up to £25,000 (with 12 other runners up prizes), which you could have won just by using PayPal in different ways - on eBay, on other sites, on your mobile or simply sending money as a gift.

The winners of in the PayPal Christmas Prize Draw 2006 were:

J Tennant, Devon
T Shaw, Nottinghamshire
K Lynn, Hampshire
P Smith, W Yorkshire
W Gallon, Tyne & Wear
K Knox, West Yorkshire
J McDivitt, Denbighshire
L Yates, Torfaen
K Haywood, Isle of Wight
K Stanford, Merseyside
T Oh, Greater Manchester
C Hanant, London
G Ward, Devon

Needless to say, they all had a very Merry Christmas!

Many thanks to everyone who participated and many congratulations to the winners. Keep your eye out for more competitions in 2007.

Regards,
The PayPal UK Team
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