Sellers who are using TurboLister or older versions of the Sell Your Item form when listing their items are not automatically being charged the special promotional price of 5 pence, as well as no fee to use the Gallery Listing Upgrade feature, for each item they list. Sellers who are using the new version of the Sell Your Item form are unaffected. (Full terms and conditions of the promotion can be found here.)

Don’t know which version of the Sell Your Item form you used?
The new version of Sell Your Item can be found here.
To see the previous version of Sell Your Item, click here.

We wanted to reassure all members that we are working on fixing the problem as quickly as possible. However, in the meantime, we wanted to offer the following advice:

• 1) Click here to use the new Sell Your Item form and make sure you offer a free UK postage option with the items that you list during the promotion, to ensure your items qualify
• 2) We will refund the Insertion Fee at the promotional price of 5 pence, as well as the Gallery Listing Upgrade fee, to all sellers who have qualified for the Free Postage Listing Days promotion, but who didn’t automatically get charged the promotional prices
• 3) We will begin the refunds once the promotion has finished, and aim to refund all affected sellers within two weeks from the end of the promotional period

Please bear with us while we resolve this issue. We will notify you as soon as the promotion is working correctly with all listing methods.