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October 2006
***Updated: Restricted Use of Private Feedback***

31 October, 2006 | 06:00PM GMT

These changes have now been implemented. See below for details.
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***Original: Restricted Use of Private Feedback***

04 October, 2006 | 03:14PM BST


Feedback is the cornerstone of trust on the eBay marketplace. A seller's Feedback provides buyers the opportunity to make informed decisions about their bids and purchases. It helps instill buyer confidence, and it helps protect the marketplace against fraud.

We believe that buyers should have access to a seller's complete Feedback record before choosing to trade with that seller. For this reason we are restricting selling activities for members who have private Feedback. This is a global change and will affect all eBay sites: this change will come in to effect at the end of October.

What will change?
• Members who have private Feedback profiles will no longer be allowed to list items after this change is made. Only members with public Feedback profiles will be permitted to list items.
• Any items listed before the change will not be impacted. However, they may not be re-listed by sellers who keep their Feedback profiles private.
• Members who wish to make their Feedback profiles private can still do so. However, they must cancel any existing listings, and they will not be allowed to create new listings as long as their Feedback is private.

It's easy to make your Feedback profile public – just sign in and click on the "Make my profile public" option.

Why we're making this change
eBay offers the ability for members to make their Feedback private as an option when they have significant concerns about a comment. They can hide their comments in this way until they are able to resolve the issue. (Read about Mutual Feedback Withdrawal).

Buyers should have all the information available about their prospective sellers' past trading histories. This helps them make knowledgeable choices about doing business with that seller. Prohibiting members with private Feedback profiles from listing items will ensure we help maintain a safe and well-lit marketplace.

Whether you're a buyer or a seller, your Feedback Profile is a valuable asset that helps earn the trust of other eBay members. We strongly encourage members to keep their Feedback profiles public so everyone in the marketplace can benefit from the Feedback other eBay Community members have left them.

Regards,

Garreth
eBay.co.uk Trust and Safety


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***Coming Soon: eBay University Will be Visiting Manchester This Weekend***

26 October, 2006 | 10:42AM BST

Hi there again,

My name’s Matt and I am the Events and Education Manager at eBay.co.uk. I wanted to let you know that eBay University will be visiting Manchester this Saturday, the 28th October 2006.

eBay University is a chance to learn about eBay, meet eBay staff and network with other sellers. For full course details and to book a place, click here.

On the day we’ll be leading three courses. The ‘Basics’ course is ideal for beginners who want to master the basics of eBay selling and ‘Beyond the Basics’ is for people who have some eBay selling experience but want to take their sales to the next level. The Top Seller courses has been designed with experienced PowerSellers in mind and there are also sessions taught by tutors from the Insitute of Business Advisers.

If you can’t join us in Manchester, don’t worry. eBay University will also be visiting Exeter before the end of the year.

Find out more about eBay University here.

Regards,

Matt
Events and Education, eBay.co.uk
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***Scheduled Maintenance: Friday 27th October 2006***

26 October, 2006 | 09:08AM BST

The eBay system will be undergoing maintenance from about 07:00 to 09:00 BST on Friday 27th October 2006.

During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams
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***Free Gallery for first item listed by first time users between Thursday 26 October and 1 November 2006***

24 October, 2006 | 07:08PM BST

Free Gallery for first item listed by first time users between Thursday 26 October and 1 November 2006 – let buyers see pictures of your item when they search and browse.

If you use the Gallery Listing Upgrade feature for the first time between Thursday 26th October and November 1st you won’t have to pay a penny to when you use the feature for the first item you list that week. So there’s no reason not to try it out!

Terms and conditions apply. Click here for full details.

Regards, The eBay.co.uk team
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***Coming Soon: New eBay.co.uk Television Adverts ***

20 October, 2006 | 06:08PM BST


Since we launched the first eBay.co.uk television advertising in 2004, it has been a highly effective and targeted way of reminding Britain’s online consumers that they can buy just about anything they can imagine from the legion of eBay sellers easily from the comfort of their own home.

Since 2004 we have used the tried and tested 'completed sentences' concept which I’m sure you’ve all seen. It’s done us proud but it’s time for a change and for 2006 we’ve cooked up a new style of advertising that will be going live to your TV screen from tomorrow, the 21st October 2006.

We’ve opted for something completely different and our new ads will feature 4 animated ‘logo people’ talking about the things they’ve bought on eBay.co.uk. As before, the aim will be to demonstrate to viewers that eBay.co.uk is a fun and easy place to buy just about anything. We’re hoping that the humorous and playful style of the ads will be engaging and popular.

You can get a taste of the ‘logo people’ on our homepage and elsewhere on the site. Here they are:

On Saturday you’ll be able to catch the new ad during X Factor and Ant & Dec’s Saturday Night Takeaway. On Sunday it will be airing during the film Stuck On You, the Brazilian Grand Prix and CSI.

We’re going to continue advertising up towards Christmas and there will be 5 different adverts in all. We’re absolutely thrilled with the new adverts and we hope you’ll enjoy them too.

Regards,

Carolyn
eBay.co.uk Marketing and Advertising Team
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***Support National Giving Week 2006 with eBay.co.uk***

20 October, 2006 | 02:34PM BST


CAF’s (Charities Aid Foundation) National Giving Week runs from 16-22 October 2006 and to mark it eBay.co.uk have teamed up with CAF to hold dozens of extraordinary and unique charity listings.

You'll be sure to find something among the amazing celebrity and unique items listed. Click here to see what's on offer.

If you're after something a little more down to earth, there are thousands of everyday items on offer - all benefiting UK charities. Just look for the special yellow and blue ribbon on all charity items.

eBay for Charity is an easy way to support charities while buying and selling on eBay. Buyers can shop knowing that they are helping a worthy cause and sellers can donate part of their sales to a favourite charity.

Regards,
The eBay.co.uk Team
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***Scheduled Maintenance: Friday 20th October 2006***

19 October, 2006 | 12:31PM BST


The eBay system will be undergoing maintenance from about 07:00 to 09:00 BST on Friday 20th October 2006.

During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams
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***New: Testing New Search Results Pages***

18 October, 2006 | 06:14PM BST


During the next few days, we will begin testing a new design for search results pages on eBay.co.uk.

The new pages include more information about items and sellers than is shown on current search results pages, to give potential buyers more information to help them decide which listings to click into.

About the new search results pages

o The vertical space allotted to each listing will be bigger, although the number of listings shown on a search results page will not change
o Price information will be shown in a larger size and in a separate colour, making it easier for buyers to scan through listings to check prices
o Each listing will include an ‘Add to Watch list’ link, allowing buyers to add listings they are interested in to their watch lists immediately, without clicking into the listing itself
o Each listing will include a link called ‘See quick details’, which when a buyer clicks or hovers over it will pop up a window giving further information about postage and payment details for the item
o Buyers will be able to customise the new search results pages to show the information that is most important to them, just as they can with the current search results pages
o You can find out more about these new search results pages, and see what the new design looks like, on our information page

About the test

A small percentage of members, selected at random, will see these new designs on all search results and browse results pages:

o The test will run for several months, during which time we will monitor the effect of the new pages on watching, bidding and buying of items
o During the testing period, we will also listen to your feedback and answer your questions about the test on the Category Chat discussion board
o After the testing period is complete, we will take a decision about whether to launch this new design to the whole of the eBay.co.uk site

Regards,

Richard – Finding Team
eBay.co.uk
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***10p Listing Day Thursday 19th October 2006***

17 October, 2006 | 12:03AM BST

Don’t squirrel away your stuff – List an item for just 10p this Thursday and reap the rewards.

Terms and conditions apply. Click here for full details.

Regards,
The eBay.co.uk team
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***Coming Soon: Item Specifics Feature in the Art, Collectables, Home & Garden, Jewellery & Watches, Musical Instruments, Sporting Goods and Toys & Games Categories***

15 October, 2006 | 09:11PM BST


eBay’s Item Specifics feature allows sellers to provide more details when they list an item. Buyers can then search against these item details, as well as using the standard Title Search and Description Search functions, so they can find items quickly and easily.

Where Item Specifics have been introduced, sellers see an increase in sales. Buyers can refine their searches quickly, and Item Descriptions are more detailed and clearly structured.

Sellers can choose whether to include Item Specifics in their listing, and buyers can choose whether or not to use them in search.

The new Item Specifics will appear in the following categories:

Art > Canvas/ Giclee Prints
Art > Contemporary Paintings
Art > Drawings
Art > Folk Art
Art > Paintings
Art > Posters
Art > Prints
Art > Sculptures

Collectables > Militaria

Home & Garden > Living Room Furniture > Armchairs
Home & Garden > Living Room Furniture > Sofas
Home & Garden > Living Room Furniture > Suites

Jewellery & Watches > Fine Jewellery > Rings
Jewellery & Watches > Men’s Jewellery > Rings

Musical Instruments > Guitars

Sporting Goods > Cycling > Bike Parts

Toys & Games > Radio-Controlled

For more information about Item Specifics, please refer to our FAQs:

Item Specifics FAQ
Item Specifics Overview
Item Specifics Product Finder
Item Specifics View Item Page Example

Regards,
The eBay.co.uk Team
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***New: October Category Changes***

15 October, 2006 | 04:34PM BST


We are pleased to announce that we are making a number of category changes during the week beginning 9th October 2006.

The changes are necessary to accommodate the continuing growth of eBay.co.uk and to help buyers and sellers trade more effectively and efficiently. There will be changes made to a number of categories, including:

Business, Office & Industrial
Collectables
Dolls & Bears
Mobile & Home Phones
Pottery, Porcelain & Glass
Stamps
Toys & Games

Significant changes have been made in the following categories as described below:

Business, Office & Industrial
- Bubble/ Foam Wrap categories reorganised.

Stamps
- Central & South America categories reorganised

By 13th October you will be able to see the new and changed category IDs on the All Categories Page.

We would like to thank all the members who took the time to contribute the thousands of ideas and suggestions that have helped to shape these changes.

Regards,
The eBay.co.uk and eBay.ie Team
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***New: eBay Express is Here!***

13 October, 2006 | 12:08PM BST

Have you checked out eBay Express?

www.ebayexpress.co.uk

eBay Express is the new Shopping site from eBay- buy brand new items instantly and get great service from professional sellers. It has all the choice and fun of eBay combined with a new way of finding the items you want to buy and an easy checkout function.

Choice and Quality
eBay Express has brought thousands of sellers and products together under one roof. You’ll find an amazing array of shops, boutiques, traders, manufacturers, artisans and importers offering you an unmatched choice of brand new, quality products.

High Standards
Every seller on eBay Express is a registered business who has signed up to a special code of conduct committing themselves to high standards. And every eBay Express seller must offer at least a seven-working-day returns policy.

Easy to Use
Whether it’s the latest trend, the coolest gadget, something for the family or a treat for yourself, you’ll find it quickly and easily thanks to eBay Express’s intuitive design and layout. And when you’ve found what you want, pop it in your Shopping Basket and either keep on shopping or check out and pay.

Peace of Mind
eBay Express offers buyer protection to every customer. If you don’t receive your purchase or it’s not what you expected, you’re covered. eBay will refund you the price of the purchase, including postage.


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***Coming Soon: eBay University Will be Visiting Coventry This Weekend***

12 October, 2006 | 09:29PM BST


Hi there again,

My name’s Matt and I am the Events and Education Manager at eBay.co.uk. I wanted to let you know that eBay University will be visiting Coventry this Saturday, the 14th October 2006.

eBay University is a chance to learn about eBay, meet eBay staff and network with other sellers. For full course details and to book a place, click here.

On the day we’ll be leading three courses. The ‘Basics’ course is ideal for beginners who want to master the basics of eBay selling and ‘Beyond the Basics’ is for people who have some eBay selling experience but want to take their sales to the next level. The Top Seller courses has been designed with experienced PowerSellers in mind and there are also sessions taught by tutors from the Insitute of Business Advisers.

If you can’t join us in Coventry, don’t worry. eBay University will be visiting Manchester and Exeter before the end of the year.

Find out more about eBay University here.

Regards,

Matt
Events and Education, eBay.co.uk
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***Trust and Safety Update: Take Part in Get Safe Online Week***

12 October, 2006 | 09:29PM BST

Hi there,
Garreth here again, from eBay.co.uk’s Trust and Safety team. I want to tell you all about Get Safe Online week. Get Safe Online is a joint venture involving big industry names such as eBay, HSBC, BT, Microsoft and SecureTrading, SOCA (Serious Organised Crime Agency) and the Government. It’s the UK’s first national internet security awareness campaign aimed at individuals and small businesses.

You can find the website here: www.getsafeonline.org.

Whilst there are obviously risks and potential pitfalls when using the internet, if used safely and securely it’s a fantastic tool for communication, business and pleasure. In fact, if you are informed and your computer is protected there is no reason why everything you do online shouldn’t be safe and trouble-free. And that’s the purpose of the website: it’s an impartial, authoritative and easy-to-understand source of internet safety information. I hope you’ll take a few moments to check it out.

Even if you are busy, please take a few moments to read the ten minute guide.

And don’t forget the 4 basic steps for staying safe online:

S = Spyware- run an anti-spyware program
A = Anti-virus – get anti-virus protection
F = Firewall – have one and ensure it’s turned on
E = Ensure your operating system is updated

Get Safe Online Week Roadshow
Starting today, it’s Get Safe Online week and we’re having a series of events to promote internet safety. This morning, industry leaders, including eBay (UK) Ltd's managing director Doug McCallum, law enforcement experts, government representatives plus other private sector sponsors such as Microsoft, HSBC and BT met to discuss internet safety issues and agreed to work together to promote internet safety.

And the Get Safe Online roadshow will be visiting cities all over Britain this week providing free online safety advice and the opportunity to talk to experts about your concerns. On Saturday, the roadshow will be joining eBay University in Coventry.

The best way of staying safe online is understanding the risks and making sure you and your computer are protected. I hope you’ll take a few moments to visit the Get Safe Online site: www.getsafeonline.org and the blog www.getsafeonlineblog.com.

Regards,

Garreth
eBay.co.uk Trust and Safety Team
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***Scheduled Maintenance: Friday 13th October 2006***

12 October, 2006 | 09:24PM BST


The eBay system will be undergoing maintenance from about 07:00 to 09:00 BST on Friday 13th October 2006.

During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams
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***Changes to the eBay.co.uk Classified Ad Pricing***

12 October, 2006 | 05:42PM BST


In August we introduced a new listing format on eBayMotors.co.uk and in the Business, Office and Industrial categories called Classified Ads. The Classified Ads appear on eBay alongside regular Auction-style and Buy it Now listings.

We launched the new format with a special introductory insertion fee of £6 per Classified Ad for private sellers. From the end of October, this price will change to £9.99. The change will happen at 23:59:29 on 30/10/2006. Listings which start before this time (regardless of when they end) will not be affected by the change.

If you choose to relist an item (using the Relist item feature) in the Classified Ad format, regardless of whether the original listing was Auction-style, Buy It Now or Classified Ad format the insertion fee will be halved.

If you are a dealer using eBay Motors Pro, your fees are unaffected. You can find out all about eBay Motors Pro here. http://www.ebaymotorspro.co.uk/index.html

All other eBay.co.uk pricing is unaffected.

Regards,
eBay International AG
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***Check out the eBay Express Preview!***

04 October, 2006 | 06:12PM BST


We’re delighted to announce the launch of www.ebayexpress.co.uk.

eBay Express is the new Shopping site from eBay where you can buy brand new items instantly and get great service from professional sellers. It has all the choice and fun of eBay combined with a new way of finding the items you want to buy and an easy checkout function.

At the moment, the site is in Preview mode, so why not take a look and see what you think.

You can find out more here.

Keep an eye out for more information in the next few weeks.

Regards,
The eBay Express Team
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***Selling on Turbo Lister 2.0***

02 October, 2006 | 04:44PM BST


Some sellers are currently experiencing difficulties listing an item at £0.99 using Turbo Lister 2.

We sincerely apologise for this inconvenience and appreciate your patience while we work to fix the issue.

Regards,
The eBay.co.uk team
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