04 July, 2006 | 03:09PM BST
We’re pleased to let you know about a new feature that should cut down the amount of time sellers spend answering common questions from their buyers. Soon you'll be able to create a custom FAQ that will be shown to your prospective buyers before they send you an email.
In the next few days, you'll be able to choose to display custom Frequently Asked Questions, as well as other important information, to your buyers when they click on "Ask Seller a Question" from any of your item pages. You can opt to show any or all of the following:
• Up to 15 Frequently Asked Questions that you’ve created.
For example, use them to answer questions such as "Do you take PayPal?" or "Will you combine shipping if I buy multiple items?"
• Any Item Specifics you used when listing the item.
We'll essentially show the same Item Specifics section seen on your listing on the Ask Seller a Question page.
• Any questions (and answers) that you've already posted on your listing.
To customize your Ask Seller a Question page, go to your Preferences in My eBay. In the Selling Preferences section, click on "Show" next to "Ask Seller a Question". From there, click simply click "Edit" and begin customizing.
Sincerely,
The eBay.co.uk and eBay.ie Team
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