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July 2006
***Coming soon: Category Changes***

31 July, 2006 | 11:18AM BST

We are pleased to announce that we are making a number of category changes during the week beginning 14th August 2006.

The changes are necessary to accommodate the continuing growth of eBay.co.uk and to help buyers and sellers trade more effectively and efficiently. There will be changes made to a number of categories, including:

New Top Level Category: Art

Renamed Top Level Categories:
Antiques & Art renamed to Antiques
PC & Video Gaming renamed to Video Games

Baby
New Level 2 category:
- Christening & Gifts

Clothes, Shoes & Accessories
- Boys’ Clothing sub-categories removed*
- Girls’ Clothing sub-categories removed*
- Men’s Shoes sub-categories removed*
- Women’s Bags sub-categories removed*

Computing
- Printers sub-categories removed*

Consumer Electronics
- GPS categories expanded
- MP3 Players sub-categories removed*

Home & Garden
- Garden & Plants categories significantly expanded

Jewellery & Watches
- Body Jewellery categories expanded

Photography
New Level 2 category - Camera Lenses Digital Camera Lenses and Film Camera Lenses categories combined

Sporting Goods
- Golf Clubs sub-categories removed* - Swimming categories expanded

Toys & Games
- Radio Controlled categories expanded

Video Games
Category significantly reorganized, including:
New Level 2 categories:
- Accessories
- Consoles/ Systems
- Games

*Existing Item Specifics replace the detailed sub-categories. For sellers this change reduces duplication and saves time when listing. In addition buyers can refine their searches as before and search across multiple characteristics at the same time.

For more information about Item Specifics, please refer to our FAQs:

Item Specifics FAQ
Item Specifics
Item Specifics Product Finder
Item Specifics View Item Page Example

By 18th August you will be able to see the new and changed category IDs on the All Categories Page.

We would like to thank all the members who took the time to contribute the thousands of ideas and suggestions that have helped to shape these changes.

Regards,
The eBay.co.uk and eBay.ie Team
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***Coming Soon: Pre-Filled Item Information in Baby, Car Audio, Computing, Home & Garden and Photography***

31 July, 2006 | 10:58AM BST


In early August, we will be introducing Pre-Filled Item Information the following categories.

Baby> Car Seats
Baby> Nursery Decoration & Furniture> Cots & Cribs
Cars, Parts & Vehicles> In-Car Entertainment & GPS> Amplifiers
Computing> Desktop PC Components> Power Supplies
Crafts> Sewing> Machines
Home & Garden> Heating/ Cooling/ Air> Heaters
Home & Garden> Major Appliances> Washing Machines & Dryers
Photography> Binoculars & Telescopes> Binoculars
Photography> Camcorder Accessories
Photography> Digital Camera Accessories> Flash Units

Pre-Filled Item Information is a feature for sellers to easily add product information such as brand, model, storage capacity, and colour to their listings. The information is presented to buyers with standardised formatting in the item description. The added information and its clear and structured layout help make buying decisions.

Pre-filled item information is already available in DVDs and CDs. To learn more about Pre-Filled Item Information, please see our information page.

Regards,
The eBay.co.uk Team
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***PayPal Credit Card: 6 Months’ Interest Free Balance Transfer & Purchases Period Extended***

27 July, 2006 | 04:24PM BST


PayPal’s MasterCard product has extended the 0% p.a. on purchases for 6 months*, and 0% p.a. on Balance Transfers for 6 months (a 2% fee applies)** offer. The card also carries no annual fee, has a typical 12.9% APR variable, offers Free ID Theft Assistance and an Internet Fraud Guarantee.

PayPal Credit Card customers will be able to use their card to make purchases through PayPal’s online money transfer services, although their card account will remain a separate entity from any online PayPal electronic money accounts they currently hold†. The card also makes it easy to shop on the high street as well as the web.

For more information on the PayPal Credit Card and to apply please visit: www.paypalcreditcard.co.uk

* At the end of this period, for any outstanding balance, your standard retail purchase rate will apply.
** This offer applies to balances transferred within 6 weeks of the date that you call to activate your PayPal Credit Card and is subject to the available credit on the account. A transfer fee of 2% of the total amount transferred will be charged each time you make a transfer with a min fee of £2 and a max fee of £50. This fee will be shown on your next monthly statement. Only UK storecard and credit card balances may be transferred and these are subject to our approval. At the end of this period, for any outstanding balance your standard retail purchase rate will apply.
†Please note that when making purchases online using PayPal (with any registered Credit Card details, including the PayPal Credit Card), you are not protected by Section 75 of the Consumer Credit Act although you may be able to initiate a chargeback through the card issuer, qualify for protection under the PayPal Buyer Protection Policy or be able to invoke the PayPal Buyer Complaints Policy.
Credit is subject to status to UK residents aged 18 years or over. The PayPal Credit Card is issued by GE Capital Bank Ltd trading as GE Money. Registered in England 1456283. Registered Office: 6 Agar Street, London, WC2N 4HR.
The advertiser is PayPal (Europe) Ltd. Registered in England 4056498.

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***eBay.ie: 5 cents Listing Weekend 28 – 30 July 2006***

26 July, 2006 | 02:14PM BST


List your items for just 5 cents each.

Selling a high value item? To get the best value from your sales, list your high value items with any starting price for just 5 cents each on 29 and 30 July .(Multiple Item, Identical Item and Shop Inventory Format Listings are excluded)

Terms and conditions apply. Click here for full details.

Regards,
The eBay.ie team

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***eBay.ie: New Television Advertisement***

24 July, 2006 | 07:10PM BST


We are delighted to announce the launch of a TV advertisement featuring O2 and eBay.ie. The television advertisement will air from Monday 24th July.

Both companies are very excited about the ad, which demonstrates how eBay.ie is now available through i-mode phones – enabling you to bid, buy or view “My eBay” wherever you are and whenever you want.

Over the next month the ad will have a consistent presence across Ireland’s TV channels, with highlights including the final episode of Lost, Big Brother and I’m A Celebrity, plus family favourites such as Fair City, Eastenders, Coronation Street and the Simpsons.

Find out more about the TV ad or view it now!

Regards,
The eBay.ie Team
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***Message from Doug McCallum: eBay.co.uk Update***

20 July, 2006 | 07:10AM BST


Hello there. I’m Doug McCallum, the managing director of eBay (UK) Ltd. This morning eBay announced changes to the pricing and visibility of Shop Listings on eBay.co.uk and also made some other tweaks to the pricing. You can find out all about these changes here.

eBay understands that changes such as these have an impact on your trading activities and businesses and many of you will require thought and time to digest and make amendments to how you’re operating on eBay. I want to explain a bit more about these changes and also give you details about other developments at eBay.

Shops Changes
Earlier in the year we made changes to the way Shop Listings were displayed in Search and Browse results. It was a bold change and we have been monitoring it closely. The team and I have also spoken to hundreds of you, buyers and sellers, to ascertain the effect it’s had on your buying and selling. Thanks to everyone who has taken the time to share their views and experiences.

Over the past few months it has emerged that the change had two unintended consequences. Firstly, buyers found the greater abundance of items a bit bewildering. Buyers find it difficult to hone in on the item they want when presented with lots of choices (on average, search results doubled!). Secondly, because Shop Listings last longer than other formats, it has become apparent that the sales velocity for which eBay is rightly famous is under threat: your products have been selling, but not as quickly. This has obviously affected the vibrancy of the marketplace.

To rebalance the marketplace eBay is going to reduce the visibility of Shop Listings in Search and Browse. Shop items won’t disappear entirely from Search and Browse results: whenever a Search returns a small number of listings, we’ll present Shop Listings to the buyer. But when that does happen Shops Listings will have their Gallery image showing to help buyers – the poor experience offered by lack of images was another key piece of buyer feedback.

Needless to say, we’re going to keep an eye on this over time to ensure that it’s working in the way it should.

eBay Express
Moving on to other developments: I’m thrilled about the progress we’re making with eBay Express for the UK and hope that you’re as excited as I am about it. If you haven’t heard yet, eBayexpress.co.uk will be a new marketplace built to complement eBay.co.uk. eBay Express will be open to professional sellers, selling new items at a fixed price. For buyers, it will feature a new way to search for items, a shopping basket and easy checkout. We’ll be launching it later in the year, in time for the Christmas rush.

If you’re already selling on eBay, the launch of eBay Express will give you the chance to offer your products on the new site at no extra charge. That’s right. If eligible items are listed on eBay.co.uk, you can opt to add them to eBay Express without incurring an additional fee.

Tens of thousands of sellers should already have received a pack in the post explaining how they can get involved with eBay Express. We’ll be providing lots more information over the next few months so keep an eye out for updates. If you haven’t received a pack and want to request one, or just fancy a quick look, you can check out this page: www.ebayexpress.co.uk.

Motors Classifieds
On Tuesday Clare, Head of eBayMotors.co.uk, announced a new development for buyers and sellers: a classified ad format for eBaymotors.co.uk. You can find the announcement here.

For those of you who might not have thought about buying or selling a car in eBay I can personally attest that it’s easy and effective: I sold my own car very successfully on eBay Motors! I’m confident that this new format will make eBay Motors an even better place to trade vehicles and give buyers and sellers more choice. This new service will be of particular interest to Motors dealers who can take a look at www.ebaymotorspro.co.uk.

Trust and Safety Updates
We’ve been working hard on Trust and Safety and we’ve made some good progress further improving the safety of the site. I know it’s a topic of huge importance to most of you and it’s a key priority for us at eBay too.

I’m pleased to let you know about some changes we’re making to how we enforce the Excessive Shipping Policy.

Excessive Shipping
Excessive shipping has become a serious issue: it sets up unfair competition through fee avoidance and search manipulation. It is also eroding buyer trust in the eBay marketplace and reflects badly on decent, honest sellers who are abiding by the rules.

We’ve been very reluctant about telling our sellers what they can charge for shipping and handling, not least because eBay sellers despatch everything from Jukeboxes to beads. But it is also obvious that some sellers are clearly taking advantage of the system. You know the listings I mean: £1 Buy it Now items that charge £25.00 (or more) to post when we all know the actual cost of postage, packaging and handling is nowhere near that.

As always we’ll be grateful for your reports and help but in addition we are going to proactively target the worst offenders. We’ve already made a start on this, and we’ll be ramping up our efforts over the next month or so. Now please understand -- if you’re charging simply to cover your actual shipping/postage, packaging and overhead costs, you have no reason to be concerned. If you offer special postal services that are more expensive, just say so in your listings.

Multiple Item Listings Policy
We’ll also be amending our Multiple Item listings policy in the near future. Currently sellers can list up to 10 identical items. We’re going to raise this to 15 and also further clarify the policy. Keep an eye out for more information from Garreth, our Head of Trust and Safety, soon.

Law Enforcement Relationships
We’ve also been doing a lot of work behind the scenes and one thing I’m particularly proud of is our good relationship with the police. In the past year we’ve been reaching out to police forces and officers from all over the country to make sure they understand what eBay is and ensure that if they need to contact us, they can. Over 1,000 police officers have been trained over the past year either here at the eBay offices or at police venues. Work such as this largely pre-emptive but hugely worthwhile, as I’m sure you’ll agree.

Report This Item
Many of you will also want to know what’s happened about the ‘Report this Item’ button on every listing that we promised earlier in the year. We haven’t forgotten but it’s taking longer than expected to implement, and we expect to be able to give your more information later in the year.

Thanks
It’s a privilege to work for eBay and serve such an inventive and hardworking community. All the members of the eBay.co.uk team and I are grateful that so many of you choose to sell and buy on eBay every day. You are all valued customers and I speak on behalf of everyone here at eBay.co.uk, and in our Customer Support centre in Dublin, when I say that I hope you will continue to use and enjoy eBay for many years to come.

Regards,
Doug McCallum
On behalf of everyone at eBay.co.uk


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***Important Information for eBay .co.uk Sellers***

20 July, 2006 | 07:10AM BST


Earlier this year, we announced changes to the way Search and Browse results display Shop Inventory Format (SIF) listings on eBay.co.uk. At the same time, we made some changes to the Shops fees structure. Bringing the millions of Shop listings offered by sellers into the main site’s Search was a bold move, and we expected it to boost sellers’ sales and profitability and be a welcome change greeted by buyers.

Since we launched the changes in February, we have been keeping a close eye on how it has affected the marketplace. We’ve monitored how it has affected sellers and your sales, as well as how it has affected buyers and their shopping experience. Over this time, we’ve also spoken to many buyers and sellers to understand how the changes have been received on an anecdotal level.

Although there is a huge spectrum of opinion from sellers of all kinds and differences across categories, it has become clear to us that the buyer experience has been impaired by the huge number of Shop listings that are made available to them when they Search or Browse. Many buyers have explained to us that they simply cannot find what they want to buy easily and quickly.

Changes to Shop Listings (SIF) Visibility
It’s vitally important – to your business and ours -- that we maintain a healthy balance between listing formats on the eBay marketplace. From the 2nd August 2006 we will be reducing the visibility of Shop Items in the main search results on eBay.co.uk. As it stands at the moment Shop items are displayed at the end of all Search and Browse results. After the change Shop Items will be still be displayed in results but only when the main site has returned only a small number of relevant items.

For more details, you can read our Information Page here.

Changes to Shop Fees
Aside from some category specific exceptions noted below, there will be no changes to non-Shop basic insertion fees, final value fees or Shop subscription fees. However, it is necessary to redress the balance between Shop items and ‘core’ listing formats. Auctions are the foundation of eBay: auctions and other core formats made eBay what it is today – and they’ll always be a vital part of eBay.co.uk.

To this end from 23:59:59 BST on 21st August 2006 we’ll be making the below changes to Shop Item fees.

New Shops Listings Insertion fees from 21st August 2006
Shops Listings Insertion Fees
Insertion price tranche 30 day listings 90 day listings Good 'Til Cancelled listings
£0.01 - £4.99 £0.03 £0.09 £0.03/ 30 days
£5.00 - £9.99 £0.05 £0.15 £0.05/ 30 days
£10.00 - £49.99 £0.07 £0.21 £0.07/ 30 days
£50.00 - £499.99 £0.09 £0.27 £0.09/30 days
Over £500 £0.11 £0.33 £0.11/30 days

Shops Listings Final Value Fees
Insertion price tranche 30 day listings 90 day listings Good 'Til Cancelled listings
Item not sold No Fee
£0.01 - £4.99 10% for the amount of the selling price up to £4.99
£5.00 - £9.99 10% of the initial £4.99 plus 8% of the remaining selling price balance
£10.00 - £49.99 10% of the initial £4.99 plus 8% of the initial £5.00 - £9.99 plus 6% of the remaining selling price balance
£50.00 - £499.99 10% of the initial £4.99 plus 8% of the initial £5.00 - £9.99 plus 6% of the initial £10.00 - £49.99 plus 4% of the remaining selling price balance
Over £500 10% of the initial £4.99 plus 8% of the initial £5.00 - £9.99 plus 6% of the initial £10.00 - £49.99 plus 4% of the initial £50.00 - £499.99 plus 2% of the remaining closing value balance

New Shops Listings Insertion fees from 21st August 2006
Gallery fees
Closing Price 30 day listings 90 day listings Good 'Til Cancelled listings
£0.01 - £4.99 £0.03 £0.03 £0.03/ 30 days
£5.00 - £9.99 £0.05 £0.05 £0.05/ 30 days
£10.00 - £49.99 £0.07 £0.07 £0.07/ 30 days
£50.00 - £499.99 £0.09 £0.09 £0.09/30 days
Over £500 £0.11 £0.11 £0.11/30 days

For more details, you can read our Information Page here.

Other Fee Amendments
We’re taking this opportunity to make some additional changes to other eBay fees.

Featured plus! listing fees from August 21st 2006
Auction and Buy It Now listing formats
Category name Single item Multiple items
Books, Comics and Magazines £3.95 £9.95
DVD, Film and TV £3.95 £9.95
Music £3.95 £9.95
Business Office & Industrial £19.95 £29.95
Home and Garden £19.95 £29.95
Photography £19.95 £29.95
Real Estate £19.95 £29.95
Tickets £19.95 £29.95
Vehicles £19.95 £29.95

Mobile Phones with contracts – fees from 21st August 2006
Listing format Insertion Fee single item Insertion Fee Multiple items Final Value Fee
Buy It Now £7.95 £19.95 0%
Auction £7.95 £19.95 0%
SIF not available

Thank you for your Business
We recognise that these changes will impact many of you and will mean that you’ll need to make changes to ensure that you can take advantage of these new circumstances. The changes we have announced today have not been entered into lightly; we have taken time and effort to ensure that we are making the right decisions to ensure the long term health and vibrancy of the eBay marketplace. We believe that these changes are vital to ensure that the thousands of sellers that rely on eBay for a living or a significant second income can continue to prosper.

We know that as a seller you have a choice of outlets through which to sell your products. We appreciate that you choose eBay.

Regards,
eBay International AG
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***Important Information for eBay.ie Sellers***

20 July, 2006 | 07:10AM BST


Earlier this year we announced changes to the way Search and Browse results display Shop Inventory Format (SIF) listings on eBay.ie. At the same time we made some changes to the Shops fees structure. Bringing the millions of Shop listings offered by sellers into the main site’s Search was a bold move and we expected it to boost seller’s sales and profitability and be a welcome change greeted by buyers.

Since we launched the changes in February we have been keeping a close eye on how it has affected the marketplace. We’ve monitored how it has affected sellers and your sales as well as how it has affected buyers and their shopping experience. Over this time we’ve also spoken to many buyers and sellers to understand how the changes have been received on an anecdotal level.

Although there is a huge spectrum of opinion from sellers of all kinds and differences across categories it has become clear to us that the buyer experience has been impaired by the huge number of Shop listings that are made available to them when they Search or Browse. Many buyers have explained to us that they simply cannot find what they want to buy easily and quickly.

Changes to Shop Listings (SIF) Visibility
It’s vitally important – to your business and ours -- that we maintain a healthy balance between listing formats on the eBay marketplace. From the 2nd of August 2006 we will be reducing the visibility of Shop Items in the main search results on eBay.ie. As it stands at the moment Shop listings are displayed at the end of all Search and Browse results. After the change Shop listings will be still be displayed in results but only when the main site has returned only a small number of relevant items.

For more details, you can read our Information Page here.

Changes to Shop Fees
Aside from some category specific exceptions noted below, there will be no changes to non-Shop basic insertion fees or final value fees. Shop subscription fees will be reduced. However, it is necessary to redress the balance between Shop items and ‘core’ listing formats. Auctions are the foundation of eBay: auctions and other core formats made eBay what it is today – and they’ll always be a vital part of eBay.ie.

To this end from 23:59:59 BST on 21st Aug we’ll be making the below changes to Shop Item fees. N.B. Shop Subscription Changes applicable from 1st September 2006.

New Shops Listings Insertion fees from 21st August 2006
Insertion Fees
Insertion price tranche 30 day listings 90 day listings Good 'Til Cancelled listings
€0.01 - €4.99 €0.05 €0.15 €0.05/ 30 days
€5.00 - €14.99 €0.07 €0.21 €0.07/ 30 days
€15.00 - €69.99 €0.10 €0.30 €0.10/ 30 days
€70.00 - €699.99 €0.12 €0.36 €0.12/30 days
Over €700 €0.15 €0.45 €0.15/30 days

New Shops Listings Final Value Fees
Insertion price tranche 30 day listings 90 day listings Good 'Til Cancelled listings
Item not sold No Fee
€0.01 - €4.99 10% for the amount of the selling price up to €4.99
€5.00 - €14.99 10% of the initial €4.99 plus 8% of the remaining selling price balance
€15.00 - €69.99 10% of the initial €4.99 plus 8% of the initial €5.00 - €14.99 plus 6% of the remaining selling price balance
€70.00 - €699.99 10% of the initial €4.99 plus 8% of the initial €5.00 - €14.99 plus 6% of the initial €15.00 - €69.99 plus 4% of the remaining selling price balance
Over €700 10% of the initial €4.99 plus 8% of the initial €5.00 - €14.99 plus 6% of the initial €15.00 - €69.99 plus 4% of the initial €70.00 - €699.99 plus 2% of the remaining closing value balance

New Insertion fees from 21st August 2006
Shops Listings Gallery fees
Closing Price 30 day listings 90 day listings Good 'Til Cancelled listings
€0.01 - €4.99 €0.05 €0.05 €0.05/ 30 days
€5.00 - €14.99 €0.07 €0.07 €0.07/ 30 days
€15.00 - €69.99 €0.10 €0.10 €0.10/ 30 days
€70.00 - €699.99 €0.12 €0.12 €0.12/30 days
Over €700 €0.15 €0.15 €0.15/30 days

Shops Subscription fees from August 21st 2006 (fees until August 21st 2006)
Shop type Monthly subscription fee
Basic €8.95 (€8.95)
Featured €19.95 (€29.95)
Anchor €99.95 (€299.95)

Shops feature fees from August 21st (fees until August 21st 2006)
Featured in Search
30 day listings €10 (€13.95)
90 day listing €24.95 (€24.95)
Good 'Til Cancelled €10 (€13.95) / 30 days

For more details, you can read our Information Page here.

Other Fee Amendments
We’re taking this opportunity to make some additional changes to other eBay fees.

Featured plus! listing fees from August 21st 2006
Auction and Buy It Now listing formats
Category name Single item Multiple items
Books, Comics and Magazines €4.95 €13.95
DVD, Film and TV €4.95 €13.95
Music €4.95 €13.95
Business Office & Industrial €27.95 €39.95
Home and Garden €27.95 €39.95
Photography €27.95 €39.95
Real Estate €27.95 €39.95
Tickets €27.95 €39.95
Vehicles €27.95 €39.95

Mobile Phones with contracts – fees from 21st August 2006
Listing format Insertion Fee single item Insertion Fee Multiple items Final Value Fee
Buy It Now €10.00 €20.00 0%
Auction €10.00 €20.00 0%
SIF not available

For more details, you can read our Information Page here.

Thank you for your Business
We recognise that these changes will impact many of you and will mean that you’ll need to make changes to ensure that you can take advantage of these new circumstances. The changes we have announced today have not been entered into lightly; we have taken time and effort to ensure that we are making the right decisions to ensure the long term health and vibrancy of the eBay marketplace. We believe that these changes are vital to ensure that the thousands of sellers that rely on eBay for a living or a significant second income can continue to prosper.

We know that as a seller you have a choice of outlets through which to sell your products. We appreciate that you choose eBay.

Regards,
eBay International AG
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***Trust and Safety: Revisions to the Tickets and Contracts Policy***

18 July, 2006 | 11:04AM BST


All new listings offering event tickets for resale on eBay.co.uk must now specify the original face value of each ticket. This can be entered on the Sell Your Item form or in other selling tools when you list.

You should also be aware that some event tickets have terms printed on them that may limit your ability to re-sell them. Before listing your ticket, please review our full Contracts and Tickets policy.

Regards,
The eBay.co.uk team
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***Coming soon: New Classified Ads on eBayMotors.co.uk***

18 July, 2006 | 10:50AM BST

Hi, I'm Clare, Head of eBayMotors.co.uk. I'm here to let you know about a new Classified Ads format that we'll be launching in August. We're really excited about the new opportunities that this new service will offer to car dealers, private sellers and buyers.

Information for Dealers
The new Classified Ad service has been designed and built with dealers in mind and offers you a new way to take advantage of the eBayMotors.co.uk audience to increase sales. The Classified Ads will appear on the site alongside regular Auction and Buy it Now listings.

We'll also be introducing a new bulk listing tool, eBay Motors Pro, to help dealers put their stock quickly and easily onto the site and in front of eBayMotors.co.uk's 3.7 million* potential buyers. Learn more about this on www.ebaymotorspro.co.uk.

Open to All
You don't have to be a dealer to get involved with Classified Ads on eBayMotors.co.uk, it's open to all eBay sellers.

The launch of Classified Ads on eBay Motors meets a surge in demand for cars on the site. A vehicle now sells every minute, a car every two minutes and a motorbike every four minutes. Over half a million vehicles and £1bn worth of vehicles, parts and accessories were bought and sold on the site in 2005, doubling figures from the previous year.

You'll be hearing more about this new eBayMotors.co.uk service in the next few weeks and you'll be able to start using it on site in late August. In the meantime don't forget to check out www.ebaymotorspro.co.uk.

Best regards,

Clare
eBayMotors.co.uk

*Nielsen//NetRatings May 2006
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***Updated: Information for Sellers: My Messages***

14 July, 2006 | 05:47PM BST


This issue has now been resolved.
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***Original: Information for Sellers: My Messages***

13 July, 2006 | 12:18PM BST


We wanted to let you know about a small site issue that is causing problems for some sellers.

If a seller receives an email from another member via the ‘Ask Seller a Question’ feature, that email will be received in both the recipient’s email box and their My Messages inbox in My eBay. Currently a site issue means some members are not receiving messages from overseas members in their email inbox. These messages are, however, being delivered to their My Messages inbox.

We are aware of this issue and working to resolve it. In the meantime sellers are best advised to check My Messages as well as their inbox to ensure they aren’t missing any messages. We’re sorry for any inconvenience this issue may cause


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***Trust and Safety: Accepted Payments Policy***

10 July, 2006 | 06:56PM BST


Completing a transaction with an appropriate, safe and convenient payment method is an important part of trading on eBay. While many of the payment methods offered by eBay sellers offer a high degree of safety and convenience, a few simply are not appropriate for the eBay marketplace. So last December, we introduced a global payments policy and began a comprehensive evaluation of dozens of payment methods to determine which made sense for use on eBay.

Following this review, we've updated the policy to identify those payment methods that we've determined are not appropriate for the eBay marketplace. Please note that eBay's evaluation relates only to whether a particular service is appropriate for the eBay marketplace. These payment methods may, in fact, be useful services for consumers in other contexts.

The policy clarification also specifies the payment methods that are permitted on eBay.

If you would like to read more about the Accepted Payments Policy, please click here.

For the eBay.ie page, click here.

Regards,
The eBay.co.uk and eBay.ie Teams
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***Coming Soon: Skype Buttons on Item Pages***

04 July, 2006 | 03:17PM BST


We’re pleased to let you know that this week we will be giving sellers the option to add Skype buttons to their listings. For sellers, adding Skype to your listings is a way to help build trust, resolve questions, and seal a deal. For buyers it provides the opportunity to communicate directly with a seller.

What is Skype?
Skype is a simple little programme that lets you chat with friends, family and colleagues anywhere in the world for FREE over the internet. You can find out all about Skype here.

Skype Buttons on Item Pages
The pilot programme will start this week (week beginning 3rd July 2006) and will be trialled in categories including art, antiques, stamps, coins, pottery & glass, sports memorabilia, real estate, baby products, musical instruments, and audio consumer electronics.

We’ve chosen a broad range of categories, which will help us measure the how Skype works best on the eBay marketplace. Adding Skype buttons is totally free and entirely optional.

How to add Skype
When you use the Sell Your Item form, Turbo Lister, Selling Manager Pro to list in one of the eligible categories, you'll be able to choose to add either a Chat or Voice button (or both) to your listings. Buyers just need to click on the buttons, register for Skype (if they haven't already), and then talk or chat. It's fast, it's easy, and it's free.

Sincerely,
The eBay.co.uk and eBay.ie Teams
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***NEW: Answer Buyer Questions with Custom FAQs***

04 July, 2006 | 03:09PM BST


We’re pleased to let you know about a new feature that should cut down the amount of time sellers spend answering common questions from their buyers. Soon you'll be able to create a custom FAQ that will be shown to your prospective buyers before they send you an email.

In the next few days, you'll be able to choose to display custom Frequently Asked Questions, as well as other important information, to your buyers when they click on "Ask Seller a Question" from any of your item pages. You can opt to show any or all of the following:

Up to 15 Frequently Asked Questions that you’ve created.
For example, use them to answer questions such as "Do you take PayPal?" or "Will you combine shipping if I buy multiple items?"

Any Item Specifics you used when listing the item.
We'll essentially show the same Item Specifics section seen on your listing on the Ask Seller a Question page.

Any questions (and answers) that you've already posted on your listing.

To customize your Ask Seller a Question page, go to your Preferences in My eBay. In the Selling Preferences section, click on "Show" next to "Ask Seller a Question". From there, click simply click "Edit" and begin customizing.

Sincerely,
The eBay.co.uk and eBay.ie Team
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***Item Specifics Feature Now Available in the Baby, Computing, Consumer Electronics, Home & Garden, Photography, Sporting Goods and Toys & Games Categories***

04 July, 2006 | 03:04PM BST


eBay’s Item Specifics feature allows sellers to provide more details when they list an item. Buyers can then search against these item details, as well as using the standard Title Search and Description Search functions, so they can find items quickly and easily.

Where Item Specifics have been introduced, sellers see an increase in sales. Buyers can refine their searches quickly, and Item Descriptions are more detailed and clearly structured.

Sellers can choose whether to include Item Specifics in their listing, and buyers can choose whether or not to use them in search.

Further Details:

Baby > Shoes & Trainers
Includes Gender, Size, Type, Brand, Material, Colour

Computing > Printer Ink and Cartridges
Includes Type, Printer Brand, Printer Model, Colour, Page Output

Consumer Electronics > DVD & Home Cinema > Home Cinema Systems
Includes Brand, Channels, Surround Sound, Features, Playable Formats

Home & Garden > Bedding
Includes Type, Size, Material/ Filling, Colour, Pattern, Duvet Tog Rating

Home & Garden > Kitchen > Small Appliances > Coffee Machines/ Makers
Includes Type, Brand, Colour, Power, Pressure, Number of Cups, Water Supply, Features

Photography > Camcorders
Includes Format, Brand, Weight, Resolution, Screen Size, Bundled Items, Connections

Photography > Film Camera Lenses
Photography > Digital Camera Lenses
Includes Camera Type, Lens Brand, Max. Aperture Size, Type of Focus, To Fit, Lens Type

Sporting Goods > Cycling > Bikes
Includes Gender/ Age, Type, Brand, Wheel Size, Frame Size, Frame Material, Suspension, Number of Gears, Brake Type, Frame Colour

Sporting Goods > Fishing > Coarse Fishing > Reels
Sporting Goods > Fishing > Fly Fishing > Reels
Sporting Goods > Fishing > Sea Fishing > Reels
Sporting Goods > Fishing > Sea Fishing > Game Fishing >Game Fishing Reels
Includes Type, Brand, Right-/ Left-Handed, Gear Ratio/ Action, Max Line Weight, # Ball Bearings

Sporting Goods > Golf > Golf Shoes
Includes Size, Brand, Colour

Sporting Goods > Golf > Golf Clothing
Includes Type, Size, Colour

Toys & Games > Model Kits
Includes Type, Model, Scale, Brand

For more information about Item Specifics, please refer to our FAQs:

Item Specifics FAQ
Item Specifics
Item Specifics Product Finder
Item Specifics View Item Page Example

Regards,
The eBay.co.uk Team
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