The new feature will provide a separate section on the Sell Your Item (SYI) form, where sellers can include details of their return policies. This will enable sellers to specify:

- whether they accept returns
- the time period for returning items and
- any additional details about the return policy

Sellers who take advantage of the new feature will have their return policies displayed in a designated section of the Item page. Using this feature is completely optional (although business sellers may have a legal obligation to provide a return policy). The new return policy section will not appear on the Item page if a seller chooses not to have a return policy.

We've heard from buyers that having and communicating an "easy, no-hassle" return policy was one of the most important changes an eBay seller could make to encourage buyers to shop more. We've found that sellers who clearly spell out their return policy have received better sales, on average, with only a minimum of actual returns. We hope these changes to the way the return policy is displayed will improve the eBay experience for both buyers and sellers.

Find out more about return policies here. Business sellers in Ireland can find out more about their obligations to provide a return policy here.

Regards,
The eBay.ie Team