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 February 2006 |
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***Now Available: Early Release of the new Turbo Lister*** |
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27 February, 2006 | 07:00PM GMT
We know that thousands of eBay sellers use eBay Turbo Lister every day to bulk list items on eBay. It's an ideal listing tool for medium to high volume sellers that can save you time creating professional looking listings.
Over the past year we've been doing a lot of research into how we can improve Turbo Lister and make it even more effective. We're happy to announce that an early release of this new, improved Turbo Lister is now available. We'd like you to try it out and tell us what you think.
A few highlights of the new Turbo Lister include:
• Easier listing process – Now you can create listings within a single page. You can also customise the options you want to see on the page, allowing you to look only at the fields that you use.
• Enhanced editing capabilities – Now you can edit your items directly in the main inventory list. Change the prices, modify the title, and make other quick changes from the list view without having to open another window.
• Faster performance – We've also made some technical changes to the new Turbo Lister to make it faster and more reliable.
To get more information and to try out the early release of the new Turbo Lister, simply download it from the Turbo Lister information page.
You can also check out the Frequently Asked Questions we've put together. You can also talk to other Turbo Lister users on the Selling Tools Help Board.
Regards,
The eBay.co.uk Selling Tools Team
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***Staying Safe Online: How Secure is your Password? *** |
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21 February, 2006 | 02:42PM GMT
Hello All,
My name’s Garreth and as many of you will already know I work in the eBay.co.uk Trust & Safety team.
There is something I hope that every eBay member in the UK will join me in doing this week: ensure you have as secure a password as possible. I’d like to ask you all to take a moment to think about your eBay password and make sure it’s secure.
There are some basic steps you can take to make sure your password is memorable to you but uncrackable to anyone else:
- Use a combination of at least 8 letters, numbers, upper and lower case and special characters such as £, @ and !.
- Do not use single words that can be found in any dictionary.
- Do not use your name, your partner's name, your pet's name or any personal information that others can easily obtain.
For more tips on how to create a strong password, visit this page on the Get Safe Online website. Get Safe Online is a partnership between the Government, National Hi-Tech Crime Unit and businesses, including eBay.co.uk, that promotes internet safety and has a wealth of safety information that will be of interest to many of you. You can find the website at this address: http://www.getsafeonline.org/.
Once you have created a new and totally safe password, you can change your eBay password by following these steps:
- Open your internet browser and go to eBay.co.uk
- Select My eBay at the top of the homepage
- Click on “Forgot your password” underneath the password entry box
- Follow the instructions to create a new password
Best Wishes,
Garreth
eBay.co.uk Trust & Safety Team
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***Trust & Safety: Important Policy Information for All Sellers*** |
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16 February, 2006 | 12:42PM GMT
Hello All,
My name’s Garreth and I work in the eBay.co.uk Trust & Safety team. We’re constantly working to ensure that members stay safe and secure when trading on the site and you can expect to hear a lot more from me over the course of the year with news of developments and new initiatives.
Today I want to tell you about some of the work we have been doing over the past year and introduce you to some of the developments you can expect in 2006. We know that it is frustrating and annoying for sellers who obey the rules to see others breaking them and it’s also confusing for buyers. I know that seeing even relatively minor rules being broken simply doesn’t inspire confidence and we want to improve the way our policies are communicated and enforced.
Making policies easy to understand
eBay.co.uk has a number of policies designed to keep the eBay marketplace healthy and to maintain a safe place to buy and sell. Last year we recognised that some of the policies were hard to understand. We have spent several months rewriting our policy pages in straightforward language to make them easier to understand and follow. Now each page includes: a clear statement of the policy and why we have it; examples that illustrate what is and isn't allowed; and a list of the possible consequences of breaching the policy which I hope you’ll find easier to understand. You can check out our policies here: http://pages.ebay.co.uk/help/policies/ia/rules_for_sellers.html
Educating members about policies
Understanding eBay's policies helps members have a more positive eBay experience. Last year we focused on creating educational materials on the site designed to help members understand and comply with our policies. We now have five online tutorials available for Intellectual Property & VeRO, Shill Bidding, Fee Circumvention, Feedback, and Search & Browse Manipulation.
These new tutorials only take a few minutes to complete. Each one will take you through the policy details you need to know in order to stay in compliance. In 2006, we will also be launching a new comprehensive Marketplace Policy tutorial that covers all our biggest policy areas, including Keyword Spamming, Fee Circumvention,Feedback,VeRO and more.
Enforcing policy violation consequences and mitigation
Last autumn we changed our PowerSeller eligibility requirements to include new thresholds on policy compliance. As a result, we've removed some sellers who repeatedly breached eBay's policies from the programme.
We’re also introducing some new ways of encouraging positive behaviour.. Until recently, eBay could only warn or suspend accounts, so we have built more options that encourage eBay users to learn from their mistakes. We'll be adding new consequences in the next few months, which include:
• Restricting repeat policy offenders’ ability to list items for a period of time – Depending on how often a seller has breached our policies in a 90-day period, they may be required to complete a 15-minute tutorial, or they could be restricted from listing new items. We think of these consequences as "speed bumps" that can slow accounts down just long enough for them to be educated on the policy. Then they can get back on track.
• Retaining eBay fees when cancelling a repeat offenders’ listings for breaches of List Practice Policies – If a seller repeatedly breaches policies in a 90-day period despite previously having taken a tutorial on those policies, we're going to keep their listing and feature fees on subsequent listing cancellations that breach policy. We feel it is important to instil a financial penalty to protect the level playing field when our other efforts to educate and change behaviour have failed.
Making it easy to detect breaches of policy
One of the most important ways we learn about listings that breach our policies is through reports from other Community members. You've told us that the process for reporting suspicious activity has been too cumbersome. So to make it easier for members to send us these reports, in the spring of 2006, every item page will have a "Report this Item" link at the bottom of the page. This link will take you straight to a list of possible reasons why a listing needs to be brought to our attention. It will save you valuable time and help us review the listing more quickly.
I want to extend my thanks to the many thousands of members who report suspicious activity on the site to us. With more than 3 million active listings on eBay.co.uk on any given day, we appreciate your help in keeping the marketplace safe.
Best wishes,
Garreth
eBay.co.uk Trust & Safety Team
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***Postal Disruption in Northern Ireland*** |
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15 February, 2006 | 11:44AM GMT
We continue to receive reports from members in Northern Ireland that an industrial dispute in Belfast is causing significant disruption to post being sent to and from Northern Ireland.
Royal Mail has made a statement on its website with full details: http://www.royalmail.com/portal/rm/content1?catId=1000002&mediaId=23600684
According to the website (on 14/02/2005), items posted in Northern Ireland for delivery to Great Britain (and including international items and those for the Republic of Ireland) are not being dispatched. Most mail to Northern Ireland from Great Britain and other parts of the world should, however, be delivered – with the exception of North, South and West Belfast. East Belfast remains unaffected although there will inevitably be less mail for delivery.
Royal Mail in Northern Ireland is unable to accept any further Special Delivery, including International Airsure, items with immediate effect. Items already accepted at Post Office branches will not receive a full service and no more will be taken in.
If you are in a trading relationship with someone who might be affected, please be mindful that payments being sent by post or items dispatched by post are likely to be delayed until the dispute is resolved. It is advisable to inform your trading partner if you are aware that you have been affected. If you are awaiting a payment or delivery of an item, please be patient.
Regards,
The eBay.co.uk and eBay.ie Teams
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