The Get Safe Online campaign will raise public awareness of the issues and provide solutions through a new website: www.getsafeonline.org. The website is a one-stop-shop for reliable, up-to-date information about online safety, to give home users and small businesses the advice they need to use the Internet safely.

eBay.co.uk is pleased to be sponsoring this campaign and joint initiative with HM Government, the National Hi-Tech Crime Unit, part of the National Crime Squad and other private sector sponsors from the worlds of technology, retail and finance, including: BT, Dell, HSBC, Lloyds TSB, Microsoft, MessageLabs, securetrading.com and Yell.com.

We hope you’ll take a few moments to visit www.getsafeonline.org and find out how to protect your PC, yourself and your business online.

Regards,
The eBay.co.uk Team

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During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams

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We would like to remind all eBay members who trade on eBay.co.uk and eBay.ie of the terms and conditions contained in our User Agreement:

eBay.co.uk: http://pages.ebay.co.uk/help/policies/user-agreement.html
eBay.ie: http://pages.ebay.ie/help/policies/user-agreement.html

In particular, we would like to draw your attention to section 7.2a, which says that "Your information and your activities on the site must not be false, inaccurate or misleading."

This requirement applies particularly to the information provided by sellers in their listings, including the location of the item being sold. It is essential that buyers are able to identify clearly where an item is located so that they can estimate the likely delivery costs and time and make informed decisions about whether to purchase the item.

We will consider it a breach of section 7.2a of our User Agreement if sellers provide unclear or contradictory information about the location of their items in listings. For example, sellers may not have contradictory item locations and country locations, e.g.

Hong Kong, United Kingdom
Beijing, Ireland
Milwaukee, United Kingdom

Sellers may also not set their country location as 'United Kingdom' or 'Ireland' and then later mention in their item description that the item is located in or will be shipped from any other country.

We strongly encourage members to report to us any listings that appear to contravene section 7.2a of our User Agreement. We will investigate any reports received and take appropriate action, up to and including suspending the accounts of sellers who repeatedly breach the User Agreement.

You can report listings to us by clicking the ‘Contact Us’ button on the left of any Help page.

Regards,
The eBay.co.uk and eBay.ie teams

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The first is called 'Beyond the Basics' and is aimed at sellers who have sold a few things on eBay but would like to improve their selling skills. The day looks at marketing yourself on eBay, how to scale and then how to manage your eBay trading efficiently. You will also have the opportunity to meet eBay staff and fellow eBay sellers over lunch.

The second course is called the ‘All New Top Seller’ University and its content is designed for more advanced eBay sellers. You can choose from one of two classes, which run concurrently. One set of classes looks at business basics and is aimed at those sellers who would like to turn their selling into a full time business. Many of the sessions will be written and delivered by experienced business professionals from the Institute of Business Advisers. The other stream examines advanced eBay techniques and will be delivered by eBay Staff.

You can find out more about the courses and book a place here.

We look forward to seeing many of you on Saturday!

Regards,
The eBay.co.uk Team

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Reviews
Most of us have been in the situation where we want to buy something like a recently released CD, but would like to see what other people thought of it before making the purchase. Now with reviews, you'll be able to see what other people said about many products on eBay – or write about them yourself! At first you'll be able to review many products in the CDs and DVDs categories. As time goes on, we'll add more and more categories and products that you can review. You’ll also be able to vote on each reviews’ helpfulness, and the most popular reviews will reach “Top Review” status.

Guides
While reviews rate a specific product, you can write a guide about almost anything you want to share with other members. You can even include extra information like pictures and links within eBay. Have advice on how to start a coin collection? Want others to know which ‘80s movies are the greatest of all time? Write a guide and share your insights and knowledge. If you're a seller, write about your area of expertise to attract buyers to your area. Similar to reviews, readers can search for a guide on a certain topic area, and vote on whether they found it helpful. Plus, guides that are written by eBay will also be included here, marked with the eBay logo.

You can access Reviews & Guides at http://reviews.ebay.co.uk. Members who write Reviews & Guides can find them in My eBay, and can edit them at any time.

For more information about Reviews & Guides, please see our Information page at http://pages.ebay.co.uk/learn_more.html.

Regards,
The eBay.co.uk Team

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During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams

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Item Specifics is an eBay feature that allows sellers to provide additional item details during the selling process. Buyers can then search using these item details, in addition to regular Title search and Description Search, thus finding the items they want with greater speed and ease.

eBay.ie sellers in these categories can distinguish their listings with additional details.

• In Men’s and Women’s Clothing, they will be able to indicate things such as brand, size, style and colour.
• In PDAs, the Item Specifics will include manufacturer, model series, memory and features.

For more information about Item Specifics, please refer to our FAQs:

• Item Specifics FAQ
• Item Specifics Overview
• Item Specifics View Item Page Example
• Tell us what you think about eBay.ie Clothing and PDAs Item Specifics

Regards,
The eBay.ie Team

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We are delighted to confirm that on the 12th October we will be holding two online workshops. Workshops are live discussions with eBay staff and other members that give you the opportunity to ask questions and make your points regarding new features or programmes.

eBay for Charity Workshop: 3 – 5pm (BST)
eBay and MissionFish staff will be on hand to discuss the new ‘eBay for Charity’ programme on the ‘eBay for Charity’ Discussion Board. You can post your questions in advance here.

Feedback Changes Workshop: 4 – 5pm (BST)
Brian Burke, Senior Manager of eBay Marketplace Policy will be available to answer questions about the upcoming feedback changes on the Workshops Board. You can post your questions in advance here.

We recognise that many people are unavailable at these times to attend the Workshops, but rest assured both Workshops will be available for reading after the events at the above locations.

We hope to see as many of you as possible at these events,

Regards,
The eBay.co.uk Team

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The first is called 'Beyond the Basics' and is aimed at sellers who have sold a few things on eBay but would like to improve their selling skills. The day looks at marketing yourself on eBay, how to scale and then how to manage your eBay trading efficiently. You will also have the opportunity to meet eBay staff and fellow eBay sellers over lunch.

The second course is called the ‘All New Top Seller’ University and its content is designed for more advanced eBay sellers. You can choose from one of two classes, which run concurrently. One set of classes looks at business basics and is aimed at those sellers who would like to turn their selling into a full time business. Many of the sessions will be written and delivered by experienced business professionals from the Institute of Business Advisers. The other stream examines advanced eBay techniques and will be delivered by eBay Staff.

You can find out more about the courses and book a place here.

We look forward to seeing many of you on Saturday!

Regards,
The eBay.co.uk Team.

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During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams

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The eBay Toolbar gives users quick, easy access to eBay. It keeps track of items you are watching and bidding on and alerts you before those listings end to help you remember to place a bid if you'd like. The eBay Toolbar also has Account Guard, which helps protect your eBay account information. It warns you when you are on a potentially fraudulent (spoof) website and lets you report such sites to eBay. Best of all, the eBay Toolbar is free!

More information is available on help pages related to the eBay Toolbar and Account Guard.

Download the Irish version of the eBay Toolbar.

Regards,
The eBay.ie team

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Listings with a gallery photo typically sell for 20% more.

On Thursday 6th October pay only 1p to use the ‘Gallery’ listing upgrade feature on all items for sale in Pounds Sterling (GBP) on eBay.co.uk, in Auction-style, Auction-style with Buy-It-Now (BIN), BIN-only (Fixed Price), or Shops Inventory Formats.

Terms and conditions apply. Click here for full details.

Regards,
The eBay.co.uk team

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The programme supports charitable fundraising by allowing:

• Charities direct tax-efficient access to over 10 million eBay traders in the UK and more than 157m potential buyers worldwide by receiving sellers’ donations or by selling their own items
• Individual sellers or businesses to donate all or a percentage of their sales to certified charitable organisations
• Buyers to bid on eBay for Charity items knowing they are helping a worthy cause

You can find out more information about the programme on the eBay for Charity home page.

eBay staff will also be holding a workshop about this new programme on 12th October. Keep an eye out for further details.

Regards,
The eBay.co.uk team

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