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September 2005
***Updated: eBay.co.uk and eBay.ie Marketplace Fee Changes***

29 September, 2005 | 12:42AM BST


eBay has become a thriving global marketplace as a result of the passion, innovation and hard work of our Community. Our responsibility is to keep pace with the Community's changing needs, while preserving the things that make eBay a great place for buyers and sellers to trade.

Today, eBay.co.uk and eBay.ie will be making changes to the fee structure.

The vast majority of Listing Fees and Final Value Fees will remain unchanged, some will increase, some will decrease and others will be removed altogether.

To find out the full details of the fee changes on eBay.co.uk, click here.

To find out the full details of the fee changes on eBay.ie, click here.

We understand that fees directly impact our members, and we take great care to ensure that decisions to change fees are made only after thoughtful consideration of this impact. These changes enable us to focus on increasing the value of the marketplace by investing in our technology to innovate better features, marketing to bring more buyers and sellers together, customer support to enhance our communications with our members, and trust and safety initiatives to provide a safe eBay experience.

The eBay Team
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***Original: eBay.co.uk and eBay.ie Marketplace Fee Changes***

29 August, 2005 | 09:00AM BST


eBay has become a thriving global marketplace as a result of the passion, innovation and hard work of our Community. Our responsibility is to keep pace with the Community's changing needs, while preserving the things that make eBay a great place for buyers and sellers to trade.

Today, we are announcing that eBay.co.uk and eBay.ie will be making changes to the fee structure effective September 29, 2005.

The vast majority of Listing Fees and Final Value Fees will remain unchanged, some will increase, some will decrease and others will be removed altogether.

To find out the full details of the fee changes on eBay.co.uk, click here.

To find out the full details of the fee changes on eBay.ie, click here.

We understand that fees directly impact our members, and we take great care to ensure that decisions to change fees are made only after thoughtful consideration of this impact. These changes enable us to focus on increasing the value of the marketplace by investing in our technology to innovate better features, marketing to bring more buyers and sellers together, customer support to enhance our communications with our members, and trust and safety initiatives to provide a safe eBay experience.

The eBay Team


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***Scheduled Maintenance: Friday 30th September 2005***

28 September, 2005 | 09:00PM BST


The eBay system will be undergoing maintenance from about 07:00 to 09:00 BST on Friday, 30th September 2005.

During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams
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***Updated: Coming Soon: Business Identification***

26 September, 2005 | 11:42AM BST


We will soon be launching a feature called Business Identification that will let buyers know they are buying from a business seller and also let business sellers easily identify themselves as such on View Item Pages and their Member Profile.

Once the feature launches whenever you see “Registered as a Business Seller” you will know that the seller is registered as a business with eBay and has to adhere to certain laws and practices.

You can find out all about this new feature by checking out the Business Identification Frequently Asked Questions page.

We’ll also be holding a special Workshop with eBay staff about this new feature on the Business Selling Board. Find out more about the Workshop here.

Regards,
The eBay.co.uk Team
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***Original: Coming Soon: Business Identification***

23 September, 2005 | 05:58PM BST


We will soon be launching a feature called Business Identification that will let buyers know they are buying from a business seller and also let business sellers easily identify themselves as such on View Item Pages and their Member Profile.

Once the feature launches whenever you see “Registered as a Business Seller” you will know that the seller is registered as a business with eBay and has to adhere to certain laws and practices.

You can find out all about this new feature by checking out the Business Identification Frequently Asked Questions page.

We’ll also be holding a special Workshop with eBay staff about this new feature on the Business Selling Board. Find out more about the Workshop here.

Regards,
The eBay.co.uk Team


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***eBay University: Autumn 2005 Dates and Locations Now Available***

23 September, 2005 | 06:09PM BST

We are delighted to let you know about the Autumn schedule for eBay University.

We will be offering two courses at eBay University. The first is called 'Beyond the Basics' and is aimed at those who have mastered the 'basics' of selling and would like to move their eBay selling onto the next level.

The second stream is entitled 'Advanced eBay Skills' and offers delegates the opportunity to learn about eBay specific topics and skills in greater depth. Our experts will cover a diverse range of subjects aimed at taking your eBaying to the next level. Topics will include search and email marketing; Maximising the opportunity of your eBay shop and PayPal. In addition you can hear from third party tool providers, such as AuctionWorks and Channel Advisor, to allow you to judge how their products maybe able to help you develop your sales.

To find out more about the content of the courses, locations, and to book a place, click here.

Regards,
The eBay.co.uk Team
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***Research Email Information***

23 September, 2005 | 12:22PM BST


At eBay we are always looking at ways to develop our services and communications so they better meet your needs and drive your trading success.

For this reason Continental, an independent research company, has been commissioned by eBay to recruit members to participate in an online survey from 6th October to 24th October 2005.

Over the next few days, you may receive an email asking for your participation in the survey. Rest assured that this is not a spoof or scam email.

For more information about online safety and spoof emails, click here.

Regards,
The eBay.co.uk Team
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***Coming Soon: Postage Column on Search & Browse pages***

22 September, 2005 | 06:43PM BST


One of eBay’s top priorities is to make postage and shipping as clear and simple as possible for both buyers and sellers.

It’s particularly important that buyers can identify clearly what postage costs they will incur when purchasing an item. As a result, we will shortly (next week) display the postage costs for each listing automatically as a separate column in all search results and listings pages (it is already possible to do this, but members need to change their display settings manually).

This change will save buyers time by allowing them to understand the total price of an item before clicking into the item page itself, and will give them greater visibility of what postage costs are likely to be once they have won an item. (Buyers who prefer not to see shipping costs displayed will be able to opt out by using the ‘Customise Display’ link near the top of search results and listings pages.)

Sellers who enter flat rate postage costs in the Sell Your Item form or via listing tools will have this amount displayed in the postage column. If you offer more than one postage option, the first one that you offer will be displayed.

Regards,
The eBay.co.uk and eBay.ie team
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***Scheduled Maintenance: Friday 23rd September 2005***

22 September, 2005 | 02:30PM BST


The eBay system will be undergoing maintenance from about 07:00 to 09:00 BST on Friday, 23rd September 2005.

During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams
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***Update on Upcoming Feedback System Changes***

20 September, 2005 | 06:03PM BST


Earlier this year, we pre-announced a number of changes to eBay's feedback system to be launched later in 2005. You can find the pre-announcement here. We have been pleased and reassured with the generally positive response to these proposed changes.

It was our hope and expectation to launch all of these changes later this year. The good news is that we expect to launch three of the four changes, as scheduled, later this year. However, one change will be delayed until 2006.

Here is a rundown of how we anticipate the feedback system changes to occur: Below are the changes that we expect to launch later this year:

1. Removing all feedback from users who are indefinitely suspended within 90 days of registration. Later this month we will begin removing all feedback from members who are indefinitely suspended within 90 days of their registration. It’s our belief that members who are indefinitely suspended within 90 days of their registration were never truly members of the Community. Therefore, their feedback should not count.

2. Requiring new members to complete a tutorial before leaving neutral or negative feedback. In late November/early December we will begin requiring members who have 10 feedback or less to complete a brief tutorial before leaving their first neutral or negative feedback. In addition, we will be updating the current page all members see prior to leaving neutral or negative feedback. The updated page will emphasise the importance of communicating with your trading partner prior to leaving feedback. It will also urge members to make sure they have given their trading partner enough time to fulfil their obligations.

3. Removing feedback ratings (not comments) left by buyers who don't participate in the Unpaid Item process for that item. In November we will begin automatically removing feedback ratings left by buyers who do not participate in the Unpaid Item process for that item. This means the rating (whether positive or negative) will not affect the recipient's feedback score. The feedback comment itself will remain and will include an administrative note from eBay indicating that the feedback rating was removed because the member did not participate in the Unpaid Item process.

4. Removing feedback ratings (not comments) left by sellers who don't participate in the Item Not Received process. In order to remove feedback ratings left by sellers who do not participate in the Item Not Received processes we must first align the eBay and PayPal systems. Unfortunately, aligning the systems will take longer to complete than we had originally estimated. This component of the announced changes will be ready sometime in 2006.

It was a difficult decision not to be able to launch the Item Not Received rating removal at the same time as the other changes. But we decided that the benefits of the other changes described above were too important to delay.

We will keep you updated via our Announcement Board as we get closer to delivering each of these changes. A workshop with Brian Burke, our Senior Marketplace Policy Manager for Feedback, about removing all feedback from users who are indefinitely suspended within 90 days of registration, will be held on eBay.com on Monday, September 26th at 11pm BST. View the US Workshop Calander here.

During this workshop, Brian and other colleagues will go into detail on this first phase of the feedback changes and answer your questions. We hope to hold a specific UK workshop too and will let you know when we have fixed a date.

Regards,
The eBay.co.uk and eBay.ie team
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***Scheduled Maintenance: Friday 16th September 2005***

14 September, 2005 | 11:37PM BST


The eBay system will be undergoing maintenance from about 07:00 to 09:00 BST on Friday, 16th September 2005.

During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams
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***Motors Free Listing Day: Thursday 15th September 2005***

12 September, 2005 | 09:26PM BST

Thinking of selling your vehicle? List any car, motorcycle or other vehicle for FREE on Thursday 15th September (normal listing fee for vehicles £6 per item).

What is it?
The normal insertion fee of £6 is reduced to £0 during the Motors Free Listing Day, when you list in the Automotive categories of cars, motorcycles, classic cars or other vehicles on eBay Motors UK.

When is it?
Thursday 15th September 2005 0:00:01 BST until 23:59:59 BST. Terms and conditions apply. Click here for full details.

Regards,
The eBay.co.uk team
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***Updated: A New Way to Communicate***

12 September, 2005 | 11:35AM BST


Meg Whitman
Meg Whitman

I’m excited to let you know that eBay plans to acquire Skype, the leader in online voice communications.

Skype has set a new standard in online voice communications with outstanding sound quality and unmatched ease of use. And like eBay, Skype has a fast-growing community -- some 54 million Skype users around the world already use their PCs to talk with one another.

And best of all, conversations between Skype users via PC are free. You can get up and running on Skype in just a few minutes. Just go to www.skype.net to learn more and download the free Skype software application. Try it – it’s fun!

Over time, we intend to make voice communications a part of the eBay marketplace – a huge step forward in making transactions faster and easier, as well as bringing even more interactivity and humanity to the eBay Community.

You can include your Skype ID in your About Me page. For now, however, Skype links may not appear in View Item pages. We’ll be working with you, our Community, over the next few weeks to thoughtfully work out the details of how eBay and Skype will interact, including any policy changes that may be required.

We expect this acquisition to be finalized soon. In the meantime, you can learn more about our Skype plans in the news release we issued just a few minutes ago.

Working together, eBay, PayPal and Skype will redefine online trade and community. I hope you’ll join us in this exciting new chapter in eBay’s history.

Sincerely,

Meg
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***Original: A New Way to Communicate***

12 September, 2005 | 11:00AM BST


Meg Whitman
Meg Whitman

I’m excited to let you know that eBay plans to acquire Skype, the leader in online voice communications.

Skype has set a new standard in online voice communications with outstanding sound quality and unmatched ease of use. And like eBay, Skype has a fast-growing community -- some 54 million Skype users around the world already use their PCs to talk with one another.

And best of all, conversations between Skype users via PC are free. You can get up and running on Skype in just a few minutes. Just go to www.skype.net to learn more and download the free Skype software application. Try it – it’s fun!

Over time, we intend to make voice communications a part of the eBay marketplace – a huge step forward in making transactions faster and easier, as well as bringing even more interactivity and humanity to the eBay Community.

You can include your Skype ID in your About Me page. For now, however, Skype links may not appear in View Item pages. We’ll be working with you, our Community, over the next few weeks to thoughtfully work out the details of how eBay and Skype will interact, including any policy changes that may be required.

We expect this acquisition to be finalized soon. In the meantime, you can learn more about our Skype plans in the news release we issued just a few minutes ago.

Working together, eBay, PayPal and Skype will redefine online trade and community. I hope you’ll join us in this exciting new chapter in eBay’s history.

Sincerely,

Meg


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***eBay.ie Start Selling Week - 12th-18th September 2005***

10 September, 2005 | 01:00AM BST


Everyone has a few things that they don't use any more, so we're giving you the perfect opportunity to make a profit from your unwanted items. During the Start Selling Week, we'll refund the basic insertion fee for your first five listings, plus help you make those listings stand out with free Gallery pictures.

This promotional offer applies to all members who registered on www.ebay.ie before 11th September 2005, and who have never listed on www.ebay.ie before. Terms and Conditions apply, click here for full details.

Regards,
The eBay.ie Team
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***Scheduled Maintenance: Friday 9th September 2005***

08 September, 2005 | 11:22AM BST


The eBay system will be undergoing maintenance from about 07:00 to 09:00 BST on Friday, 9th September 2005.

During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams
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***New: Category Changes for September***

08 September, 2005 | 11:18AM BST


Category structure improvements coming in Automotive, Clothes, Shoes & Accessories and Sporting Goods and in many other categories. We are pleased to announce that we are making a number of category changes during the week beginning 12th September.

The changes are necessary to accommodate the continuing growth of eBay.co.uk and to help buyers and sellers trade more effectively and efficiently. There will be changes made to a number of categories including category expansion in the following categories:

Automotive
- Cars

Books, Comics & Magazines
- Fiction

BOI
- Hand Tools
- Power Tools

Clothes, Shoes and Accessories
- Boy’s Clothing
- Girl’s Clothing
- Men’s Shoes
- Women’s Shoes
- Women’s Swimwear & Underwear

Collectables
- Postcards
- Trading Cards

Computing
- PDAs
- Printers

Consumer Electronics
- Home Audio/ HiF - Televisions

Craft
- Cross Stitch
- Knitting

Home & Garden
- Power Tools
- Mobility/ Disability

Jewellery & Watches
- Costume Jewellery
- Watches

Musical Instruments
- Percussion

PC & Video Gaming
- PS2
- Vintage Gaming

Sporting Goods
- American Football
- Bowls
- Bowling (Ten-Pin)
- Camping
- Football
- Fishing
- Golf
- Hunting
- Kitesurfing
- Paintballing
- Waterskiing & Wakeboarding
- Windsurfing

Tickets & Travel
- Gift Vouchers
- Travel

Toys & Games
- Diecast & Vehicles
- Games
- Outdoor Toys & Activities

Late this week you will be able to see the new and changed category IDs on the All Categories Page.

We would like to thank all the members who took the time to contribute the thousands of ideas and suggestions that have helped to shape these changes.

Regards,
The eBay.co.uk and eBay.ie Team
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***eBay.ie: eBay University will be visiting Dublin this Weekend***

05 September, 2005 | 06:10PM BST

This Saturday, eBay University will be visiting the fair city of Dublin in the Republic of Ireland. There are still places available if you would like to join us.

The course will be an overview of selling on eBay.ie covering the essential concepts. Whether you are a first-time seller or more experienced but looking to sharpen your skills, we believe you will learn valuable tips to help make you more successful.

Experienced eBay staff will be on hand to answer your questions and you will get a chance to meet other eBay sellers.

To find out more about the content of the course and to book a place, click here.

See you on Saturday,
The eBay.ie Team
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***NEW: 5p Listing Day 8th September 2005***

05 September, 2005 | 06:03PM BST


Brighten up the new season with our 5p listing day! Just list items with a start price of between £0.01 and £0.99.

On Thursday 8th September 2005 sellers listing with Auction-style, Auction-with-Buy It Now (BIN) or BIN-Only (Fixed Price) formats will pay a 5p (£0.05 GBP) insertion fee if listing with a start price of between £0.01 and £0.99.

Terms and conditions apply. Click here, for full details.

Regards,
The eBay.co.uk team
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***NEW: Win Great Prizes in the Treasure House***

03 September, 2005 | 01:23AM BST


From the 5th to the 18th September you can win great prizes by entering the eBay.co.uk and eBay.ie Treasure House competition. Find out more here: www.ebay.co.uk/treasurehouse

It’s easy to enter: Buy or list something on eBay between 5-18th September, and if you buy pay with PayPal, and then select the five items from the Treasure House that you think are the most valuable. There are different items to choose and different prizes every day giving you lots of chances to win. Terms and conditions apply

Sellers: Add Treasure House Graphics to your listings to attract bidders to your items during the promotion.

Good luck!

Regards,
The eBay.co.uk and eBay.ie Team
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***Scheduled Maintenance: Friday 2nd September 2005***

01 September, 2005 | 12:05PM BST

The eBay system will be undergoing maintenance from about 07:00 to 09:00 BST on Friday, 2nd September 2005.

During this maintenance period, certain eBay site features may be intermittently unavailable or slow. The Community Discussion Boards may also be unavailable at this time.

Regards,
The eBay.co.uk and eBay.ie Teams
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