10 May, 2005 | 11:00AM BST
In the early hours of this morning, a primary hosting provider for eBay in the San Francisco Bay Area of California experienced a power outage, and all site functions were temporarily down. eBay has been working with our hosting vendor to fully restore the site. As of 06:10 BST all listings were available to view and bid on, however, some other site functions remained intermittently available. We will work to resolve these remaining issues during the next several hours.
eBay will be issuing credits and listing extensions, per our Outage Policy.
The listings on eBay’s sites around the world sit on 21 complex databases. Today’s outage affected the listings on those databases in two ways:
One group of databases was unavailable from 03:33 BST until 06:10 BST. Since the items in these databases were unavailable for more than 2 hours, eBay will credit all fees associated with these listings. In addition, eBay has extended these listings by 24 hours and added an additional two hours to the credit and extension period.
The second group of databases was unavailable for less than 2 hours, from 03:33 BST until 05 :15 BST. Since these items were unavailable for less than 2 hours, eBay will credit all listing fees associated with these listings, but will not extend the listings. We will also add two hours to the credit period for these listings.
We thank you for your patience, and we apologise for the inconvenience this may have caused. We will provide additional information on this situation later today.
Regards,
The eBay.co.uk Team
|
