Starting from August 1, eBay will end the Education Specialist program in SEA, which is under Power University (PowerU) and administered by the American Research Institute (ARI). All Education Specialists will still be able to use the Education Specialist logo and materials till July 31. From August 1, these materials can no longer be used. View Frequently Asked Questions here.

However, a new Selling Instructors program has been set up for those who would still like to make money by teaching others how to sell internationally on eBay. More details on the program can be found here.

For further enquiries, please email the eBay SEA Seller Program Team at seasupport2@ebay.com.

Thank you for your continuous support.

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eBay has announced changes to be implemented starting this June that will help increase sellers’ profitability by helping them to sell more efficiently and increasing buyer satisfaction. As before, we continue to consolidate the changes into two or three releases per year so sellers have sufficient lead time to adapt.

Here’s an overview of the second set of major changes for sellers in 2010.

Setting correct buyer expectations through more clearly defined item conditions:

• To make it easier for sellers to specify item condition, we’re introducing more descriptive values in many categories (applicable to eBay US, UK and Germany).
• In some categories, starting on July 27, sellers are required to specify item condition in all listings (applicable to all eBay sites).

Improving buyer satisfaction and rewarding sellers for great service:

• Opening a case through the eBay or PayPal Buyer Protection program—especially when the buyer has tried and was not able to work out an issue directly with the seller—is a clear indication of dissatisfaction. That’s why starting in September, along with low DSRs, eBay will consider buyer dispute cases for item not received and item not as described to evaluate seller performance (applicable to eBay US and UK).
• Sellers will be able to opt out of the automated eBay Payment Reminder emails if they prefer to send their own communications instead (applicable to eBay US).
• eBay will send a standardised Feedback Reminder email. Sellers will no longer be able to automate their own Feedback Reminder email through Selling Manager or Selling Manager Pro (applicable to eBay US).
• Email communication between buyers and sellers will be even more secure with email addresses kept anonymous and improved documentation of email conversations in My Messages (applicable to all eBay sites).
• To highlight the most relevant listings from sellers providing great value and service, Featured First—the listing upgrade that allows items to be featured in the top two spots of Best Match search results—will be discontinued (applicable to eBay US).

Easier, more profitable selling:

• To help you stay on top in a dynamic marketplace, we’re introducing new functionality and tools to make it faster and easier to edit, list, and relist in bulk—up to 5,000 listings at once (applicable to all eBay sites).
• Starting in July, when one of your product photos is selected for the eBay catalog, you'll receive five free Subtitle credits (applicable to eBay US, UK & Germany).

Get complete details about these important updates here.

For more insights, you’re also invited to:

• Take part in an upcoming webinar on Thursday, April 29 (US time).
• Check the US Announcement Board for more updates.
• Chat with eBay staff on a special discussion board (in English, eBay US).
• Discuss the details of the changes with other users on the eBay Singapore Discussion Board.

As always, thank you for selling on eBay.

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With effect from 1 April 2010, all users domiciled in India (regardless their registration site) will be transferred from eBay International AG to eBay India Private Limited.

We've posted an updated eBay User Agreement to allow us to implement the transition.

You don't need to do anything to accept the new User Agreement here. If you don't wish to accept it, please refer to the Help page for instructions on how to close your account here.

Thank you for being a part of the eBay community!

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Under the eBay Buyer Protection Policy, if we resolve a dispute in the buyer’s favour, we will refund the buyer for the cost of the item and the original shipping as described in the applicable eBay Buyer Protection Policy, and we will require the seller to reimburse us for the refund.

We have posted an updated eBay User Agreement to require sellers to provide us with a reimbursement method on file. Key highlights as follows:

• For transactions paid with PayPal, sellers agree to allow us to remove funds from their PayPal accounts to reimburse buyers.
• When there are insufficient funds in PayPal accounts, transactions are not paid with PayPal, or when PayPal is not the reimbursement method of a seller, we will require another reimbursement method.
• If sellers do not provide eBay with a valid reimbursement method, we may collect amounts owed using other collection mechanisms, including retaining collection agencies.
• We may also suspend or restrict sellers from trading on all or relevant eBay site(s) until full reimbursement is made.

More information can be found here.

You don't need to do anything to accept the new User Agreement. If you don't wish to accept it, please refer to the Help page for instructions on how to close your account here.

We also wish to remind sellers who list their items for sale internationally and/or otherwise offer to make their products available to buyers in other countries that the eBay Buyer Protection Policy of the site where the buyer buys the product will apply to that transaction.

Thank you for being a part of the eBay community!

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As we go into the biggest holiday season of the year from now till late December, demand for international postal services has also increased exponentially. Shipment delays are expected throughout this peak shopping period. Sellers are reminded to allocate sufficient delivery time for their items to reach buyers.

Here are some measures that sellers can adopt:

1) List and sell only what you can fulfill

• Make sure that your current operations can keep up with the high holiday sales volume. Increase resources if necessary or manage sales based on your current operational capacity.

2) Update your delivery time

• Extend the estimated delivery time in your eBay listings in view of potential shipment delays.
• Inform your buyers about potential shipment delays due to high shipping volume and longer domestic and international shipping time this holiday season, prior to closing the sale.
• Avoid closing the sale in the event that your buyer is unable to accept the longer shipping time to avoid possible shipping disputes which may result in unnecessary account or selling restrictions.

3) Communicate with your buyers

• Proactively contact your buyers to inform them of the potential shipment delays, and maintain regular communications until they have received their items. This will greatly improve the buying experience.
• Encourage your buyers to reach out to you first to resolve any delayed shipment issues during the checkout process or before shipping the item.

4) Ship with a tracking or delivery confirmation number

• This will help protect you in the case of an item-not-received claim.
• Consider express shipping services instead of regular postal services for last minute orders to avoid potential shipping disputes.

5) Work with your shipping carrier

• Contact your shipping carrier to check on the delivery status of your items and provide your buyers with regular updates.

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eBay Live Help has resumed operations and is now available to our members. We thank you for your patience.

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eBay Live Help is currently unavailable. We will inform you as soon as this has been restored. We apologise for the inconvenience caused.

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Please take note that eBay will be revising the Previously Suspended Users Policy by inserting the following paragraph:

“Sellers are also required to resolve all performance issues on accounts that are not in good standing before buying or selling with other accounts. Accounts that have been restricted or sellers who have a lowered search standing are not considered to be in good standing. Sellers who are not in good standing are not allowed to register new accounts or use an existing eBay account to avoid buying and selling restrictions or other policy consequences.”

The revised policy will be effective from November 15, 2009. Details on the policy can be found here.

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Exactly one week after tropical storm Ketsana dumped the heaviest rains in more than 40 years that devastated Manila, another storm Parma ripped through the north of the Philippines' main Luzon island. There has been widespread damage and the loss of many lives. Our thoughts and prayers go out to everyone in the Philippines.

As bad weather continues to affect many parts of the Philippines, we encourage eBay Singapore members to show consideration and patience to fellow Philippines members who may be unable to process payments and shipments during this time. If you are involved in a transaction with a member located in the Philippines, please open the channels of communication with your buyer or seller in the first instance.

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The biggest change to the agreement covers the updated and expanded eBay Buyer Protection on eBay.com and on other eBay sites. The expanded eBay Buyer Protection applicable to each eBay site will become the primary avenue for buyers and sellers to resolve eBay transaction issues. With this update, eBay Buyer Protection now offers more coverage for buyers on the relevant eBay site and provides guidance for sellers on how to avoid adverse claim decisions. In the event a seller is at fault, the applicable eBay Buyer Protection on an eBay site also grants eBay permission to refund amounts to buyers for an eligible claim and require sellers to reimburse eBay for the refund. In particular, the program will:

• Apply to all transactions on the relevant eBay site, notwithstanding the country of registration or location of a seller;
• Cover eligible claims of buyers purchasing on the relevant eBay site but not cover claims filed with PayPal;
• Require sellers to comply with the claim resolution and appeal process and accept the sole and final decision of eBay in a claim; and
• Allow eBay to suspend or restrict sellers from trading on the relevant eBay site until reimbursement is fully made.

Please review the eBay Buyer Protection details on each eBay site before you list, sell or buy. More information on eBay Buyer Protection can be found here.

eBay Buyer Protection including its general principles, policies and process is part of the User Agreement of ebay.com.sg and are incorporated into ebay.com.sg User Agreement by reference.

As with earlier updates to the User Agreement, we’ve made other minor changes to reflect eBay’s current product and service offerings and industry legal standards.

By using, listing and transacting on an eBay site, you agree and accept that your use, listing and transaction will be governed by separate User Agreement and Privacy Policy applicable to that site. The agreement that applies on any of our domains and sub-domains is always the agreement that appears in the footer of each eBay site.

You don't need to do anything to accept the new User Agreement. If you don't wish to accept it, please refer to the Help page for instructions on how to close your account. We hope that these changes will be useful for you.

Thank you for being a part of the eBay community!

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eBay is making some changes starting this September. In the spirit of partnership, changes that impact your business will be consolidated into two or three major releases a year, with at least two months’ advance notice. The full US announcement can be found here here.

Firstly, the changes that will impact our eBay Singapore sellers who sell internationally are as follows:

1. Improved service standards

• New DSRs metric to measure the service that sellers deliver. Avoid getting low DSRs –1s and 2s.
• New minimum standards for all sellers with new Selling Practices policy, and optional buyer shipping insurance will no longer be allowed.
• Changes to the PowerSeller programme and introduction of the eBay Top-Rated Seller programme to recognise the best sellers with the highest rewards.
• New Best Match considers impressions and recent sales for fixed price listings, and the new Search Visibility tool to evaluate fixed Price and auction listings in search results.

2. Easier & more profitable selling on eBay

• Faster recourse and resolution For Unpaid Items.
• Expanded eBay dispute resolution process to better address buyer claims.
• Streamlined My Messages and post-transaction emails for improved buyer communication.
• More control over international ship-to locations; ability to upload tracking information for more carriers.
• Faster ways to edit bulk listings, even multi-quantity listings with a sale and listing descriptions.

Secondly, the changes that will impact our domestic eBay Singapore buyers and sellers are as follows:

1. Increased visibility of Store listings and introduction of new store packages

• More search results options available for buyers and changes.
• Increased exposure for Store listings (or SIF listings) in the main eBay search results.
• Enhancements to Best Match, enabling a good mix of relevant fixed price and auction listings.
• Introduction of new Store packages with free insertion fees and free subscription to Selling Manager Pro.

2. Improved service standards

• Changes to the PowerSeller programme.
• Optional buyer shipping insurance will no longer be allowed.

3. Easier & more profitable selling on eBay

• Streamlined My Messages and post-transaction emails for improved buyer communication.
• More control over international ship-to locations.
• Faster ways to edit bulk listings, even multi-quantity listings with a sale and listing descriptions.

More details on the above changes and key dates can be found here.

Thank you for your continuous support.

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Sell on eBay with greater confidence! Starting on June 15th, when you get paid with PayPal, you’ll automatically receive Seller Protection coverage for your eligible items sold on eBay¹.

With PayPal’s new Seller Protection, you’ll have help to better manage your risks - at no cost. Here’s what you’ll get:

• Unlimited annual coverage for unauthorised payments and items not received claims, chargebacks or reversals.
• Worldwide coverage in 190 approved PayPal markets, on over 20 eBay sites.
• New Payment Review feature to notify you of high-risk payments before you ship.
• Automatic integration. No set-up required; no change to your eBay listings.

To be covered, simply:

• Sell eligible items on eBay and receive payments through PayPal.
• Ship to the address shown on PayPal’s Transaction Details page.
• Provide shipping documentation if a claim, chargeback or reversal arises.

Learn more.

Enjoy safer selling!

Regards,
The eBay and PayPal Teams

________________________________________________________________

¹Partner websites not limited to Mercado Libre, Internet Auction Co (IAC), Gumtree, Kijiji, Sanook, etc are excluded. Items must be sold on an eBay website and paid for with PayPal.

Consumer advisory - PayPal Pte. Ltd., the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions available at www.paypal.com carefully before use.

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Beginning this week, information on PowerSellers’ discount eligibility will be available on the Seller Dashboard. As mentioned earlier, there will be an automatic deduction of PowerSeller discounts from invoices every month.

For PowerSellers in the billing cycle of May 16th to June 15th (Cycle 15), automatic discounts will be applied on their June 15th invoice. For PowerSellers in the billing cycle of June 1st to June 30th (Cycle 0), automatic discounts will be applied on their June 30th invoice.

Any discounts before the above-mentioned time periods will still be credited by the manual process in early July.

Thank you for your continuous support.

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	***Original: Important updates on PowerSeller Discounts ***
	April 27, 2009 | 03:49PM a SGT We are pleased to announce that beginning in June 2009, the process of handling PowerSeller discounts will be an automated process for cross-border sellers. As part of the new process, PowerSellers in Singapore who sell internationally on eBay.com, eBay.co.uk and eBay.de will be aligned with the discount programme from only one eBay site, as long as they have met the eligibility criteria as outlined by each country’s programme and have listed and sold on the respective site. The qualifying criteria and discounts can be found in the following links: US PowerSeller Incentive Programme UK PowerSeller Incentive Programme Germany PowerSeller Incentive Programme We understand that some PowerSellers may feel that moving forward they are unable to enjoy discounts from several international sites. However, this new process is aimed at improving efficiency and ensuring that our PowerSellers continue to enjoy great discount benefits. Below are the changes that PowerSellers can expect to see in June: 1. Monthly Automatic Discount Process All PowerSeller discounts will be deducted automatically from invoices on a monthly basis. It is a big improvement from the current quarterly manual process. PowerSellers will only need to pay the discounted seller fees instead of having to pay the full amount first and wait for a refund at the end of the quarter. 2. Discount Details in Seller Dashboard The Seller Dashboard will provide discount details such as the site that currently offers the discount as well as its eligibility requirements. This way, PowerSellers can easily keep track of the discount benefits they are entitled to. 3. Flexibility to Choose & Change the Discount Site PowerSellers can decide which site they prefer to receive discounts from and have it changed by comparing their sales volume on different sites. If you registered as a PowerSeller before April 2009, we will set your default discount site based on your billing record in the past few months. You will receive an email from us telling you what your default site is in early May 2009. If you would like to make any changes, please contact your Account Manager or email our Customer Support at seasupport@ebay.com. More information on these changes can be found here. Thank you for your continuous support. Regards, The eBay Team
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eBay Stores has always been a great way for sellers to create their own brands on eBay. With new storefront templates and enhanced search results, the new eBay Stores format is even better—both for Stores sellers and their customers.

eBay Stores Upgrade: final reminder to check your Store

Most Stores sellers have chosen to upgrade and are currently benefitting from the new format and in early May, we will begin upgrading the rest of eBay Stores automatically. If you haven’t already done so, it’s important that you preview your Store and opt-in beforehand. Just go to My eBay and click “Manage My Store” in the Account menu.

For most Stores, the transition is seamless and requires no modification by the seller. If your Store has been significantly customized, you may need to make some changes. So be sure to check now, before the automatic upgrade begins.

For more details, please see our frequently asked questions.

Older search technology retiring in June

Almost all eBay buyers and sellers are now using eBay’s new search technology. If you’re still using the older pages, we encourage you to give the new search a try—even if you tried it before. We received valuable feedback from the community and have already incorporated many suggestions:

• Results are returned faster than ever.
• You see more of the items you want.
• You can now customize your preferences on the left side of the page.
• Window shopping in the snapshot view makes shopping even more fun.
• “Related searches” and “exclude in category” searches are back.

We'll continue to make the new search better, faster, and easier to use with more innovative ways to find what you’re looking for.

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eBay has made an important announcement on changes that are scheduled to be live in mid June. More information on the changes affecting eBay Singapore sellers who sell internationally can be found here. The full US announcement can be found here.

Additionally, we would like to highlight some changes that domestic eBay Singapore sellers will be seeing:

1. Easier, more visual shopping and buyer incentives to drive more sales

• New item page will roll out to all of eBay, with bigger better pictures, a real-time count down timer for auctions, and much more. Also coming later this year is the new photo zoom capability. Get your listings ready now.

2. Key information to set buyer expectations and reduce your costs

• New Smart FAQs (Frequently Asked Questions) answer buyers’ top 20 questions before they reach you through “Ask Seller a Question”.
• Use item specifics—now you can customize when the available choices don’t apply to your item.

Finally, we’re excited to announce the launch of PayPal Seller Protection for eligible eBay items starting in mid June. PayPal Seller Protection is aimed at helping sellers reduce their losses from fraudulent or unauthorised payments and item-not-received claims, chargebacks, and reversals in 190 markets worldwide. Additional information will be available in June. Please look out for an email from us in your inbox!

Thank you for your business and happy selling!

Regards,
The eBay and PayPal Teams

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With the launch of the New Year, we are pleased to bring you the launch of a new feature. Now you can conveniently use your PayPal account to pay your eBay selling fees. Even if you are selling your items on multiple eBay sites, you can make one easy payment for all your fees using your PayPal account when you log in to ‘My eBay’ – just one more way to make your PayPal account work for you¹.

You can take advantage of this new feature immediately if you already have a PayPal account and are a registered seller on eBay.com.sg. You will also need to ensure that your billing currency has been set to Singapore Dollars.

Learn how you can pay your eBay fees with PayPal.

Happy selling!

Regards,
The eBay and PayPal Teams

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Consumer advisory - PayPal Pte. Ltd., the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions available at www.paypal.com.sg carefully before use.

¹PayPal will always use your account balance to fund your payment first. If your balance does not cover the full amount of your payment, PayPal will charge the remaining amount to your credit card.

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We are happy to announce the launch of a new eBay Stores Experience. For years, eBay Stores has been a great tool for sellers looking to create their own brands on eBay. Improvements include new storefront templates and enhancements to Stores search results. These changes will improve the look of your Store, while enhancing your customers' shopping experience.

New Store templates:
Sharp, professional designs and merchandising features to help you attract and retain more buyers.

Enhanced search results:

• Searches within your Store will include titles, categories, item specifics, and even similar keywords for more relevant results.
• Shoppers will enjoy a more consistent, streamlined buying experience throughout the eBay site.

From now till end of March 2009, you can preview how your Store will look in the new eBay Stores Experience. If you like what you see, you can opt in to the new experience right away. After March, all Stores will be automatically upgraded.

Note to Store Sellers: We strongly encourage you to preview your eBay Store soon, especially if it is heavily customized. We’ve worked hard to ensure that most eBay Stores will upgrade seamlessly, with little or no modifications required by sellers. Some heavily-customized Stores may require more manual modifications.

Through March, you can continue to use the current eBay Stores experience, while you optimize your Store to take full advantage of the new experience upgrade.

So don’t wait for the automatic upgrade! Preview your Store’s new look now. If you like what you see, you can start taking advantage of the new features right away. For more details, please see our frequently asked questions.

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Starting middle of February, eBay will be introducing a change to the Feedback Removal Guidelines that will help protect sellers from negative or neutral feedback relating to fees or delays as a result of international trade.

This change will allow negative or neutral Feedback comments which reference customs delays or customs fees, to be removed provided that the listing meets certain requirements.

The following text must be included in the listing for related feedback to be eligible for removal:

International Buyers – Please Note:

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
• Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

This text must be prominently displayed (in the upper half of the description, free-standing) and in a font size no smaller than the majority of the other text in the item description.

Further information regarding Feedback Removal is available here.

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We have been listening to our community and are happy to announce that starting from the week of Jan 27th, emails related to the Feedback Revision process will also be delivered to the user’s My Messages inbox, in addition to their email inbox.

Regards,
The eBay Team

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	***Original: Feedback Revision Launches Soon***
	October 18, 2008 | 02:13PM a SGT eBay will be introducing Feedback Revision in the week of October 21st. Feedback Revision will enable buyers to change a Feedback rating, comment and Detailed Seller Ratings (DSRs). While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond and non-response will result in the Feedback remaining. Only one request can be made per transaction. Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer’s satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidently left incorrect Feedback in the first place. Sellers will have a limit of 5 requests per 1000 Feedback earned within a 12 month period. On average, sellers receive 8 negative Feedbacks per 1000 Feedback earned, so the 5 per 1000 limit will enable sellers to address the occasional mistake, while at the same time not enable sellers with greater than average negative Feedback to "cleanse their record." We will monitor system use and make adjustments as required. Onsite Buyer Messaging about “Free Shipping” During the Feedback flow Free Shipping is a great way for sellers to improve their DSRs and attract more buyers. To enhance the accuracy of Feedback left on these transactions, buyers will be reminded that the seller offered Free Shipping on the transaction as they are leaving Feedback for the seller. In July, we also introduced messaging to remind buyers when their transaction was an international transaction. Since Feedback is often left days or even weeks after payment is made, providing these reminders should increase the accuracy of buyer Feedback and help ensure sellers who do cross-border business or who offer Free Shipping receive appropriate DSRs for Shipping time and Shipping & Handling cost. Regards, The eBay Team
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We’re delighted to bring you an improved PayPal Buyer Protection Programme for items you purchase overseas on eBay.com and eBay.co.uk – offering you safer online shopping just in time for the holiday season!

No matter what the amount, when you pay with PayPal, you’re now covered for the full value of qualifying items bought on eBay.com and eBay.co.uk at no additional cost – in the unlikely event that something goes wrong.

Additionally, PayPal Buyer Protection is available on many other eBay sites. To find out if an item is covered, simply look for the ‘Buy safely’ section on the eBay listing where you’re shopping.

Learn more about:
PayPal’s qualification criteria on eBay.com
PayPal’s qualification criteria on eBay.co.uk

Remember: PayPal’s Buyer Protection on eBay covers claims for eligible items that don’t arrive or significantly aren’t as described by the seller. In addition, PayPal also provides 100% coverage for unauthorised transactions sent from your PayPal account. Learn more about how PayPal keeps your online shopping secure.

So, play it safe this holiday season and pay using PayPal

Regards,
The eBay and PayPal Teams

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

*Note: Coverage and amounts of the PayPal Buyer Protection Programme are based on the eBay site where you purchase your item and may vary by site. Please check the item listing for eligibility. Also, coverage applies to the full value of the purchase (including postage) for most items purchased on eBay.com and eBay.co.uk. Items listed within certain categories are not eligible for PayPal Buyer Protection. Not all eBay sites have PayPal Buyer Protection coverage. For example, items purchased on www.ebay.com.sg using PayPal may qualify for eBay Standard Purchase Protection Programme (ESPPP) as PayPal Buyer Protection is not available. Before making your purchase, check the eBay item page as described above to learn more about eligibility or coverage amounts.

Other conditions may apply. The PayPal Buyer Protection Programme is subject to the terms and conditions in PayPal’s User Agreement.

Consumer advisory - PayPal Pte. Ltd., the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions available at www.paypal.com carefully before use.

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Just in time for the holiday season, eBay.com.sg has partnered with Wego.com, to introduce a new travel category. Users will be able to search over one hundred travel websites to compare real-time, available offers from airlines, online travel agencies, hotel chains, hotel aggregators and other travel suppliers quickly at one easy-to-use location.

More information can be found here.

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Based on suggestions from the Community, improvements have been made to the category structure on eBay.com.sg. New categories and sub-categories have been created for more effective item search as follows:

Baby [2984]

Baby Carriers [100982]

Baby Clothing, Shoes [3082]

Diapers [45455]

Feeding [20400]

Maternity Clothing [3020]

Prams, Strollers [48563]

Other Baby Items [1261]

DVD & Movies [11232]

Entertainment Memorabilia [45100]

Music [11233]

Other Entertainment Items [105294]

Video Games [1249]

Nintendo DS [111760]

If you have any comments or feedback about these changes, please send us your suggestions and they will be considered for future enhancements.

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Please disregard the earlier announcement on PayPal seller fee payments not posted to eBay as this does not affect our users registered on eBay.com.sg. We apologise for the confusion this may have caused

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	***Original: PayPal Seller Fee Payments Not Posting to eBay***
	November 20, 2008 | 02:31PM a SGT We are aware that some PayPal payments made to us for your eBay seller fees are showing unclaimed. We hope to have this resolved soon. Please do not submit a second payment to us since this may result in overpayment of your eBay fees. Thank you for your patience. Regards, The eBay Team
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Just in time for the holiday season, we’re pleased announce the launch of PayPal Singapore – www.paypal.com.sg - a fully localised PayPal website with features designed for Singapore users.

PayPal.com.sg offers the same benefits and more, including easier and quicker navigation, tailored content, and a new ‘Top Up’ feature, giving Singapore users a new way to pay for items using their bank account. PayPal Singapore is also fully integrated on eBay Singapore (www.ebay.com.sg), making buying and selling on eBay even safer and more convenient.

And, when it comes to your security, the new local website provides you with the same secure and reliable PayPal experience and peace of mind with industry-leading fraud models, 24/7 monitoring for fraud, and free buyer protection against unauthorised transactions or claims for items that are not received*.

To learn more about the new website and features, click here.

Have a safe buying and selling this holiday season. And don’t forget to pay and get paid the safer, simpler, smarter way.

The PayPal Asia Team

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal™ payment service stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

*Note: PayPal buyer protection coverage for item not received claims applies to the full value of the purchase (including postage) for most eBay international purchases. Items listed within certain categories are not eligible for PayPal Buyer Protection. Other conditions may apply. The Buyer Protection Programme is subject to the terms and conditions in PayPal’s User Agreement.

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eBay has updated the Dispute Console, renamed the Resolution Center, and made it more user-friendly for both buyers and sellers. Click here to view.

The Resolution Center’s important improvements include:

• A new Case Table, which will give you a summary view of your Open and Closed cases.
• The ability to search through your cases by User ID or item number.
• A new option to filter by Case types and statuses.
• The ability for sellers to either open an Unpaid Item Case, or to select Cancel Transaction (previously known as "mutual agreement not to complete transaction"). Although the steps for a seller to send a cancellation request to the buyer will be largely the same as before, we’ve updated the content to avoid any confusion with the Unpaid Item process.

You can access the updated Resolution Center using the same Dispute Console links within My eBay, the Site Map, and the Help system.

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The new electronic-only payments policies on eBay.com are now in effect.

This means sellers listing items for sale on eBay.com will no longer be able to list an item without one of the approved electronic payment methods: PayPal or a merchant credit card account.

Additionally, prohibited payment methods, such as cheques or money orders, will no longer be displayed in the Payment Details section of the item page, and sellers will need to remove any references to cheques and/or money orders from their item descriptions.

Note: We recognise this is a busy time of year so we’ll wait until January 15, 2009, before we begin insisting on the removal of prohibited payment methods from item descriptions.

Why paperless payments? It’s simple and enables safer selling on eBay.com
Did you know that paperless payments methods, such as PayPal, can lower item not received claims and increase the likelihood of repeat purchases by as much as 80%? Additionally, electronic payments are less likely to result in negative feedback than payments made with paper methods.¹

And remember, for buyers who use PayPal, we're backing eligible transactions with our buyer protection programme ², as a little confidence can go a long way to build buyer trust – especially over the holiday season.

So, if you haven’t already added an approved electronic payment method to your listings, what are you waiting for? Add at least one immediately – it lowers your potential risks and keeps your listings from being blocked when you try to list or relist items.

Helpful links:

• Learn more about PayPal. Preferred by 5 out of 6 eBay buyers, it’s the smarter way to get paid in 190 markets.
• To read more on safe payment requirements on eBay.com, click here.
• For frequently asked questions, click here for the earlier announcement.

Sell safely over the Holiday Season!

Regards,
The eBay and PayPal teams

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

1. eBay analytics 1H 2008
2. PayPal buyer protection coverage applies to the full value of the purchase (including postage) for most eBay international purchases (sites other than eBay.com.sg). Items listed within certain categories are not eligible for PayPal Buyer Protection. Other conditions may apply. The Buyer Protection Programme is subject to the terms and conditions in PayPal’s User Agreement. The PayPal service is provided by PayPal, Inc. You should consider the Product Disclosure Statement (available at www.paypal.com) and whether the product is appropriate for you before deciding to use it.



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eBay has rolled out some key changes with regards to how members can email and communicate with each other.

Many of these changes are targeted to improve the buying experience by enabling sellers to quickly and easily respond to questions from prospective eBay buyers. They include:

• Allowing both sellers and buyers to answer all member questions using their existing email clients such as Outlook or other internet email applications.
• Allowing members to route these messages to a secondary email address specified solely for processing member inquiries. Members can now separate these critical, time-sensitive communications from other eBay notifications and announcements.
• Adding structured content to the subject line of member messages so that members can quickly search for a particular message or create custom routing rules to ensure a question is answered by the right person as fast as possible.

In addition to improving the member-to-member communication experience, eBay will introduce some additional changes to improve the trust and safety of member communications.

Specifically, email addresses sent through the system (ie Ask Seller a Question, Reply to Question and Contact eBay Member links on the site) will be made anonymous in emails sent before a sale takes place. This applies to members who have not recently transacted with each other. Once the item is purchased, the member’s email address will be visible. Until then, eBay will replace the sender’s email address in the “From” field with a temporary anonymous address.

A short grace period will apply before eBay begin to validate the email address a member is using to reply to member messages. This validation is a secondary security measure to prevent a fraudster from trying to gain access to your account.

eBay is introducing these changes to protect its members from opportunistic fraudsters who try to entice members into completing transactions outside of eBay. Such buyers not only risk losing their money, but also their trust in the eBay experience, and in eBay sellers. By intermediating the communications between members that have the highest exposure for abuse, eBay will be in a position to detect and stop fraudulent messages and spam.

Learn more about these changes.

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Trusted Selling with Identity Confirmation - Progress Update
In April, eBay introduced trusted selling with identity confirmation which is designed to prevent fraudsters from gaining access to members’ accounts in order to commit fraud on eBay. It adds a new level of security by asking anyone listing an item from an “unknown” computer to confirm their identity.

The project was then implemented by noting the computers members typically use when buying and selling on eBay. Two months ago, we tested the identity confirmation process with a small population of users. The test was successful – we have seen a significant reduction in account takeovers, and it has been a smooth experience for users. We are now expanding this initiative to the entire Community, which should be completed by middle of November.

Going forward, if you list from a different computer which you usually use (such as a computer at a friend’s house or at the library), eBay will make an automated call to you to confirm if it is really you attempting to list an item. If you are not available to receive the call, you can confirm your identity via live chat with our Customer Support team.

Making Winning Bidder IDs Anonymous
Early last year, we began to anonymize bidder IDs on listings. This change was designed to protect bidders from fake Second Chance Offers and other malicious emails. It has been very successful, resulting in a 90% reduction in this type of fraud.

Today, however, the winning bidder’s ID is currently visible to everyone after the listing ends, and this continues to lead to fake checkout offers and other spam. Consequently, it also leads to unpaid items, as winning bidders who fall victim to these fake emails often send payment to someone other than the seller.

Based on the positive results we have seen by anonymizing bidder User IDs as well as our commitment to protecting all bidders from becoming targets for fraudsters, we have extended anonymized User IDs to winning bidders starting late October.

As always, the following information will still be accessible:

• Sellers will be able to view all bidder IDs on their listings.
• All members can click on the bidder ID and view the bidder’s Bid History page, which will detail the categories in which they have bid over the past 30 days.
• Feedback pages will show the same information as now – buyer and seller IDs, with comments visible to all.

Thank you for taking the time to read about these updates to improve safety on eBay and your continued support.

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After many months of development, testing and community consultation, the new search will become the default on eBay.com.sg this week. Thanks to everyone who has given us feedback in the process – we appreciate it.

With the new search you can:

• 'Add a Watch this item' link by using the Customize your results feature. This lets you see which items you're already watching, right from the search results page.
• Browse by pictures in Snapshot view (saving you time).
• Select multiple product options at once (such as more than one colour, plus different sizes, brands etc).

Look out for further improvements in the coming weeks and month.

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eBay will be proposing some changes designed to streamline the internal organisation. As part of the proposals, the internal-facing teams will be re-organised with the aim of ultimately making eBay more consistent, as well as simpler and safer to use.

You can read more details of the proposals by visiting the eBay Ink blog.

We would like to take this opportunity to reassure you that there will be no outward change to eBay.com.sg or to the existing Customer Support and Account Management teams, who will continue to be there to help you in the run-up to the important holiday season and beyond.

Thank you for your continued support.

Regards,
The eBay Team

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From September 26th, new eBay Singapore sellers – who have not listed any items on eBay.com.sg to date, will enjoy free Bold for up to 3 Auction or Fixed Price listings.

Sellers who have made less than 3 listings will also enjoy this promotion.

Why use Bold? On average, Bold listings help increase an item’s final price by 21% and boost bids by 24%.

More details of the promotion can be found here.

Happy selling!

Regards,
The eBay Team

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As part of the ongoing efforts to simplify the site and remove features that have very low usage, eBay will be removing the Bid Assistant tool (which allowed buyers to bid on multiple similar items in succession) in the next few weeks.

The removal plan
Starting in late September, the links to Bid Assistant will be removed from item pages and from My eBay, and buyers will no longer be able to create new groups of items within the tool. If you have used the Bid Assistant tool recently, or will be using it in late September, here is how you will be affected:

• If you have an active Bid Assistant group in late September: You will still see the link to Bid Assistant in My eBay, and will be able to view your groups of items within the tool. The Bid Assistant tool will also continue to bid on the items within each group as scheduled. However, you will not be able to add or remove items from a group, or alter your maximum bids. Since these groups will essentially be “locked” by late September, please make sure that you do not change anything within your Bid Assistant groups beforehand.
• If you have a closed Bid Assistant group in late September: You will still be able to view your closed groups via the link in My eBay.

The Bid Assistant tool will then be removed from the site entirely in late September.

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Having peace of mind goes a long way when you’re buying online. That’s why eBay and PayPal offer various types of buyer protection coverage for items you purchase on eBay. Coverage depends on where you purchase your item and how you pay for it. Read on to learn more about our buyer protection programmes.

Coverage for your eBay items purchased on eBay.com.sg:
eBay’s Standard Purchase Protection Programme (SPPP), covers qualified transactions on the eBay.com.sg site, except for items paid for with cash or instant money transfer services. The maximum coverage amount is up to SG$330, minus a SG$42 processing fee. Learn more about the eBay Standard Purchase Protection Programme.

Coverage for your eBay items purchased internationally (not on eBay.com.sg):
PayPal’s Buyer Protection Programme (PBP) is designed to cover your purchases on eBay international sites when you pay using PayPal. Maximum coverage amounts will vary and are based on the site where you purchased your item. To determine eligibility and coverage on your item(s), look for the PayPal logo in the ‘Buy Safely’ section of the item description page. Learn more about eligibility or coverage amounts.

New! Even More Coverage for Your International Purchases on eBay.com.au!
PayPal’s buyer protection coverage for items purchased on eBay.com.au has been increased from 3,000 AUD to 20,000 AUD for qualifying items paid with PayPal*. To know if your item is covered and get greater peace of mind, simply look for the ‘Buy Safely’ section when viewing your item on eBay.com.au.

To learn more about PayPal’s coverage amounts and qualification criteria, click here.

Regards,
The eBay and PayPal Teams

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

*Note: Coverage applies to the full value of the purchase (including postage) for most eBay purchases. Items listed within certain categories are not eligible for PayPal Buyer Protection. Learn more about these exceptions. Other conditions may apply. The Buyer Protection Programme is subject to the terms and conditions in PayPal’s User Agreement. The PayPal service is provided by PayPal, Inc. You should consider the Product Disclosure Statement (available at www.paypal.com) and whether the product is appropriate for you before deciding to use it.

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

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Starting in late October, 2008, eBay.com will be moving to an electronic checkout process with 100% electronic payments.

What does this mean if I am selling items on eBay.com?
Paper methods of payments such as money orders and cheques will no longer be accepted on eBay.com. Only electronic forms of payment will be permitted - either PayPal or merchant credit card accounts.

This means that sellers listing items for sale on eBay.com will be able to offer secure bank transfers and credit/debit card payments though PayPal or offer credit card payments through their own merchant accounts. Additionally, both payment solutions have been integrated into the checkout process on eBay.com.

Why is eBay making these changes?
Moving to an electronic checkout process offers buyers and sellers a faster, more reliable, and better experience. Sellers will get paid quicker and be able to ship items faster. Buyers can receive their purchases faster.

And remember, for your buyers who use PayPal, we're backing eligible transactions with our buyer protection programme¹, as a little confidence can go a long way to build trust and reliability.

Did you know?
Items paid on eBay.com with electronic payments are:

• 80% less likely to result in an item not received (INR) claim than those paid with paper methods such as money orders².
• 50% less likely to result in negative feedback from buyers than payments made with paper methods².

Two more reasons why payments via PayPal or merchant credit card accounts are better for your business and your buyers.

Do other eBay sites have safe payment policies?
Yes. For specific details by site, please click below or visit the site’s accepted payment policies directly:

• For items being sold on eBay.com.au, click here.
• For items being sold on eBay.co.uk, click here.
• For more details on the eBay.com’s new policy, click here.

Safe selling on eBay!

Regards,
The eBay and PayPal Teams

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

1. PayPal buyer protection coverage applies to the full value of the purchase (including postage) for most eBay international purchases (sites other than eBay.com.sg). Items listed within certain categories are not eligible for PayPal Buyer Protection. Other conditions may apply. The Buyer Protection Programme is subject to the terms and conditions in PayPal’s User Agreement. The PayPal service is provided by PayPal, Inc. You should consider the Product Disclosure Statement (available at www.paypal.com) and whether the product is appropriate for you before deciding to use it.
2. eBay analytics 1H 2008




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eBay Singapore will be making changes to optional feature fees with effect from Tuesday, September 16, 2008.

We are happy to announce that all sellers, who list on eBay.com.sg, will be able to enjoy the Gallery and Buy It Now feature for free. Other optional features such Gallery Plus and eBay Picture Pack may also be enjoyed at lower prices than before.

Optional features help increase bids and chances of selling success. See full details of optional feature fee changes here.

Listing on eBay.com.sg is still free. Sellers will not be charged for any Insertion Fees or Final Value Fees on Auction and Fixed Price formats.

These changes have been made in response to the feedback from our community and for closer alignment to other international eBay sites. We hope you will take advantage of the changes and thank you for your continued support.

Happy selling!

Regards,
The eBay Team

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Based on suggestions from the Community, improvements have been made to the category structure on eBay.com.sg effective from Monday, September 15, 2008. New categories and sub-categories (in bold) have been created for more effective item search as follows:

Art [550]

Drawings [60436]

Paintings [551]

Prints [10164]

Sculptures, Carvings [553]

Other [4174]

Clothing, Shoes & Accessories [11450]

Costumes & Reenactment Attire [19254]

Computers & Networking [58058]

Servers [11211]


Branded, Standard [51215]

Custom, Whitebox [71514]

Health & Beauty [26395]

Massage [36447]

Toys & Hobbies [220]

Educational [11731]

Puzzles [2613]

If you have any comments or feedback about these changes, please send us your suggestions and they will be considered for future enhancements.

Thanks again to all our members who contributed to these changes!

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eBay has made an important announcement regarding changes to pricing, shipping and seller standards. More details can be found here.

Here are the key highlights of the changes:

Listing fixed price items is more affordable than ever
We are changing our pricing to reduce your upfront cost to sell and align with your success. On September 16, the listing fee for all items sold via the Fixed Price format will be lowered to a flat fee of only 35 cents, for up to 30 day duration. This represents a 70 percent reduction in listing fees on Fixed Price items. There will also be a special rate of only 5 cents for Buy It Now™ Fixed Price listings in the Media category (Books, DVDs & Movies, Music and Video Games) running till end of year.

There will be no changes to Auction-style listings, which, when combined with a low start price, remain the most cost-efficient way to offer many kinds of items.

Free shipping incentives in all categories, plus shipping charge limits in Media
From October 1 till year end, sellers who offer free shipping will receive the option to use the Subtitle feature for free. Eligible PowerSellers will also stand to receive double Final Value Fee discounts.

In addition to shipping incentives, there will be limits to shipping and handling charges for the Media category. Media sellers will need to offer at least one shipping option within the specified limit. With this move, we are ensuring that buyers encounter fewer excessive shipping charges, which is the number one reason they leave the site.

Updated seller standards – minimum DSRs
There will be a new minimum Detailed Seller Rating (DSR) requirement to further improve the customer experience for everyone on eBay. From November 1, sellers will need to have a minimum 4.3 across all four DSR categories, over the prior 30 day or 12 month period depending on volume, in order to continue selling on the site.

Today, only a small fraction of sellers fall below this threshold, yet they are responsible for a high percentage of customer complaints, which hurts you and our marketplace overall. We encourage all sellers, whose scores fall below the 4.3 threshold, to adjust their business models and/or work on improving their DSR scores in the next 2 months.

Please note that changes announced on eBay.com, eBay.co.uk and eBay.de vary. Find out more about what is being announced on other sites here:
UK Announcement
Germany Announcement

Should you have any enquiries about the changes made, please contact Customer Support via Live Help.

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In July, we made an announcement that there will be a recalculation of Feedback percentages without neutrals. Neutrals, whether left in the past, or received in the future, will no longer be counted as part of the Positive Feedback percentage.

The recalculation is scheduled to take effect on August 20th (SGT), before the next deadline for PowerSeller eligibility. Hence, neutrals will not impact PowerSeller eligibility for the month of August.

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Earlier on, we made an announcement on several modifications we are making to Feedback and the changes that will be implemented on eBay.com.sg from May 21, 2008.

There have been early indications that we're getting a lot of things right, as evidenced by more sellers improving their Detailed Seller Ratings (DSRs) and fewer top buyers reporting bad experiences. Many of our community members believed that the changes were for the better, but there have also been concerns about Feedback. Open, constructive discussion about what's working and what's not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input.

Recalculating Feedback percentages without neutrals
Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage.

Helping you resolve disputes and satisfy buyers
A new process will be rolled out to help you resolve disputes with buyers, even after the buyer has left negative feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change Feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, this new process will enable buyers to change their Feedback of the seller, not just withdraw the rating. More details of this new process will be provided at a later date.

This is part of our overall effort to improve the customer experience, especially for sellers. In fact, we're already making progress in addressing one of your biggest pain points – removing negative and neutral feedback left by buyers who violate our policies. For example, since we debuted the new Feedback system in May, we have removed more than 60 percent of the negative/neutral feedback left by buyers in an unpaid item (UPI) process. Looking ahead, you will see us continue to take the steps needed to protect your reputation on eBay. In the meantime, you can also protect yourself by following some well-defined best practices in using Feedback.

Finally, we're also working to resolve other important issues that eBay sellers have raised over the past several months. We hope what we have shared with you today demonstrates our commitment to listening and responding quickly with solutions. We want to make eBay a great place for you to do business, but it's going to take all of us – together – to get it right for the collective good.

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	***Original: Updates on Feedback***
	July 11, 2008 | 04:56PM a SGT Earlier on, we made an announcement on several modifications we are making to Feedback and the changes that will be implemented on eBay.com.sg from May 21, 2008. There have been early indications that we're getting a lot of things right, as evidenced by more sellers improving their Detailed Seller Ratings (DSRs) and fewer top buyers reporting bad experiences. Many of our community members believed that the changes were for the better, but there have also been concerns about Feedback. Open, constructive discussion about what's working and what's not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input. Recalculating Feedback percentages without neutrals Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage. Helping you resolve disputes and satisfy buyers A new process will be rolled out to help you resolve disputes with buyers, even after the buyer has left negative feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change Feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, this new process will enable buyers to change their Feedback of the seller, not just withdraw the rating. More details of this new process will be provided at a later date. This is part of our overall effort to improve the customer experience, especially for sellers. In fact, we're already making progress in addressing one of your biggest pain points – removing negative and neutral feedback left by buyers who violate our policies. For example, since we debuted the new Feedback system in May, we have removed more than 60 percent of the negative/neutral feedback left by buyers in an unpaid item (UPI) process. Looking ahead, you will see us continue to take the steps needed to protect your reputation on eBay. In the meantime, you can also protect yourself by following some well-defined best practices in using Feedback. Finally, we're also working to resolve other important issues that eBay sellers have raised over the past several months. We hope what we have shared with you today demonstrates our commitment to listening and responding quickly with solutions. We want to make eBay a great place for you to do business, but it's going to take all of us – together – to get it right for the collective good. Sincerely, The eBay Team
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We will be making changes to the eBay User Agreement and eBay Privacy Policy effective immediately for new members and on August 13, 2008 for existing members. Below is a quick summary of the changes:

Why are we changing the User Agreement and Privacy Policy?

It’s been many years since we drafted our User Agreement and Privacy Policy. In that time, eBay has grown and changed considerably.

Over the years, our policies had become long and complex. We’ve made great progress rewriting all of eBay’s site policies to be easier to read and understand, and it was time to do the same to the User Agreement and Privacy Policy. The changes we’ve made here simplify and shorten the User Agreement and Privacy Policy; we’ve taken out language that was repeated in both documents or covered in other relevant policies. And we’ve summarized what’s left so that it’s easier to navigate the policies and find the information you seek.

We are always aware of the need to ensure that these agreements stay relevant to the current state of eBay’s sites and services. So there are also several substantive changes we needed to make. The changes are highlighted as follows:

Changes to the User Agreement

Changes to our User Agreement help us keep our legal documents consistent with the way our sites and services are evolving to better meet the needs of our user community. Here are some important ones to note:

• New Catalog Services. The agreement’s Content and Liability sections have been revised to accommodate new features that may give sellers catalogs of content and product descriptions, so they can easily include complete and up-to-date product information for the items they list.
• Late Fee Withdrawal From PayPal After 180 Days Past Due. The vast majority of our sellers settle their balances on time or before 180 days. eBay will resort to a PayPal withdrawal only after the balance has been overdue for 180 days and our other collection efforts have been unsuccessful. We believe this helps level the playing field for the rest of the sellers who pay their bills. Should eBay withdraw late fees, this will not alter the status of a seller’s PayPal account or funds remaining after the withdrawal.
• Revised Dispute Resolution. We’ve updated our dispute resolution processes, to provide a balanced, low-cost forum for the resolution of disputes on eBay that is consistent across our global eBay platforms.

Changes to the Privacy Policy.

The new Privacy Policy, like the old one, outlines the broad categories of information we collect from you, how we use this information, and what your options are with respect to the information we collect. In addition to the streamlined format, you'll notice a few substantive changes to the policy that allow us to offer new services, better tailor the services we provide, and help make our site safer.

• Combating Fraud. We're increasing our efforts to combat fraud on the site with a variety of programmes. We've made some changes that allow us to address "Ask a Question" and "My Messages" spam and other malicious activities using our message systems, or to better authenticate you if you’re using an unfamiliar computer to prevent fraudsters from abusing your account. We're also making sure our disclosures about cooperating with law enforcement allow us to respond to increasingly sophisticated fraudsters and criminals.
• Streamlining Services. We've heard your comments about how many steps it takes to complete a transaction or get customer support where multiple eBay companies are involved. We’ve made some changes to our Disclosure section that will help make your experience across all eBay platforms as seamless as we can make it. These changes will allow our Customer Support team to help you with questions that span our companies, and streamline your use of the services provided by multiple members of the eBay corporate family. Some of our new programs also mean you'll see eBay services and content in a lot of places (not just on the site), so we've made some changes to clarify where our policies apply.

Customizing Your eBay Experience. We're rolling out programmes and working with partners that help make our sites and services, and some of the ads you see on the web, more relevant and useful to you. Naturally, because we're a transparent community, we provide you with choices about these programmes. You’ll notice a new preference now available in My eBay—named AdChoice—that lets you tell us whether you want us to use the information we have about you to customize the ads you see. You'll be able to sign in and change your advertising preferences in My eBay at any time. You'll see links on the ads we serve this way, so you'll know an ad is served with the new programme and be able to set your preferences right from the ad. In some cases, we may also use information from other companies to select the right audiences for our promotions. In the revised Privacy Policy, you’ll see a new Marketing section that describes in more detail our collection and use of information for these and all our marketing programmes.

Sincerely,
The eBay Team

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Recently, there have been several reports concerning a French court ruling in a lawsuit against eBay. Every year, millions have been invested into combating the problem of counterfeits. In 2007 alone, across all eBay sites around the world, we removed over 2 million potentially counterfeit listings, and we suspended over 50,000 sellers whom we believed may have been attempting to sell fake goods. Details of our anti-counterfeit policy can be found here.

Through the Verified Rights Owner (VeRO) Programme, our efforts to remove counterfeits from our site – often before anyone is able to see them, let alone buy them – are recognised by 18,000 manufacturers whom we successfully work with to combat counterfeiters.

While recognising the importance of fighting counterfeits, we do not agree with overly broad attempts to protect uncompetitive commercial practices of authentic items at the expense of consumer choice. This threatens the livelihood of our law-abiding sellers and the ability of our buyers to get great deals. Overzealous implementation of restrictive sales practices are anti-competitive and give you, our buyers and sellers, a bad deal. This is recognized by European Union policy-makers who are seeking to create a better framework for online sales to promote e-commerce in Europe.

For sellers: Be certain that your item is authentic
Sellers who list items that are popular targets for counterfeiters must be certain that their items are authentic. Sellers should not purchase from unknown distributors and should beware of prices too good to be true, or of suspiciously large volumes of available items.

Also, please know eBay has a variety of safeguards in place to protect the marketplace from counterfeits, and occasionally good sellers with legitimate items will be slowed down by these restrictions. We recognize this can be inconvenient for some sellers, and we appreciate your continued support in this very important matter.

eBay will continue to fight against counterfeits, but we will not accept outdated attempts to restrict unfairly the Internet to the detriment of our Community. We will continue to fight for consumer value through e-commerce, and we will be appealing the ruling in France.

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Sending and receiving money online for your eBay items on eBay.com.sg just got easier and safer with PayPal. When buying an item, you can now complete the eBay Checkout process quickly and securely using your credit card with PayPal. If you’re selling on eBay.com.sg, you can now effortlessly offer PayPal on all of your items, allowing you to accept credit cards at low cost and get paid conveniently and immediately – no matter where you are or when your item gets sold.

Don’t have a PayPal account? Don’t worry! You can still send and receive payments with PayPal. Buyers can enter credit card details securely during the eBay Checkout process with PayPal and sellers can select PayPal as a payment method on the ‘Sell Your Item’ form by entering the email address where the payment should be sent. (Note: You’ll be asked to sign up once you receive your first payment.)

To celebrate the launch of PayPal on eBay.com.sg, we’re giving you SG$10 in your PayPal account when you spend S$50 on eBay.com.sg and pay using PayPal. Learn more.

For buyers:

When shopping on eBay.com.sg, you can now pay for your items in just 3 easy and convenient steps with PayPal. Simply click on the ‘Pay Now’ button after winning an auction or the ‘Buy It Now’ button, choose PayPal as your payment option, and confirm your payment. It’s that simple! The faster you pay, the faster the seller can ship the item! Learn more about how to pay using PayPal.

Why use PayPal?
PayPal safeguards your credit card information against identity theft and fraud by never sharing your credit card details with the seller. We also offer 100% unauthorised coverage for unauthorised payments sent from your PayPal account. This makes PayPal the safer, easier, and smarter way to pay for your online purchases. Best of all, it’s free for buyers! Learn more about PayPal.

Remember, before you buy, always check to see if your seller offers PayPal. Simply look for the PayPal logo in your search results or payment details of your desired item.

For sellers:

Not only is PayPal seamlessly integrated in eBay.com.sg’s Checkout process, it’s also available on search result pages and your item pages, so that buyers know you accept PayPal. Plus, you can track your PayPal payments now from one central location by either logging in to 'My eBay' on eBay.com.sg or to the ‘History’ of your PayPal account.

PayPal is convenient and fast, allowing you to get paid anywhere, anytime. You can also accept credit cards at low cost – pay only when you receive money. Unlike merchant credit card accounts, there’s no set-up or monthly fees.

Other reasons why you should use PayPal*
It’s proven for some users to:
• Increase your chances of successful sales by 20%
• Generate higher selling prices by 16.7% on average
• Reduce your risk of non-paying buyers by 56%
• Increase your trade velocity - 25% of buyers paid within 5 minutes and 73% paid in less than 24 hrs after purchasing an item

Offering PayPal on your listings is just one click away! To learn how to integrate PayPal into your listings, click here.

Look out for more great changes coming up this year!

Regards,
The eBay and PayPal Teams

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

*eBay US insights and analytics Q1 2008

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Please note changes scheduled to take place on eBay.com.au on July 15, 2008 for new international safe payment requirements have been postponed.

Originally, eBay Australia announced that items listed for sale on eBay.com.au on or after July 15, 2008 would require sellers to only offer PayPal or pay on pick up on their listings. These new safe payment requirements are being postponed until the review process with the Australian Competition and Consumer Commission (ACCC). As previously announced, eBay.com.au is continuing to work with the ACCC to achieve an outcome that benefits buyers and sellers.

Important: Policies announced on by eBay Australia on May 21st, 2008 regarding accepted payment methods still apply. This means PayPal is required on all items listed for sale on eBay.com.au. Other payment methods (i.e. bank deposit, cheque / money order) are permitted and may be offered on items listed for sale on eBay Australia until further notice. Also, as previously communicated, any listings that do not comply with eBay’s Accepted Payments Policy will be removed.

Note: A small number of categories are excluded from these changes. Learn more about these exclusions.

To learn more about the delay in safe payment policies on eBay.com.au, click here.

Regards,
The eBay and PayPal Teams

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

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Today eBay launches its Developer Programme in Southeast Asia. Started in 2000, the Developer Programme has approximately 70,000 members and offers developers around the world the best outlet on the Web to monetize their applications.

To kick off the South East Asia Developer Programme, eBay is organizing a competition to encourage local developers in Singapore to experiment and innovate by building ecommerce applications for eBay and PayPal.

The best competition entries will be recognised with free development support and the eventual competition winners will walk away with the following prizes:

1st prize: SGD $10,000
2nd prize: SGD $8,000
3rd prize: SGD $5,000

Special Merit Prizes
Best Community / Viral Application: $1,000
Best Interactive / Visual Design: $500
Most Fun Application: $500

Developers interested in creating tools that add value for eBay users and showcasing their applications through the competition should first sign up for the eBay Developer Programme and submit their concepts by Friday 18th July via the website here

For more information on the competition, please check out our discussion board here.

We look forward to seeing creative and innovative concepts from our local developers!

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In mid May, we announced on June 17th that all items sold on ebay.com.au will require sellers to only offer PayPal or pay on pick up on their listings. No other payment methods will be permitted. However, a ruling last week by the Australian Competition and Consumer Commission (ACCC) will delay the removal of other payment methods from ebay.com.au until mid July.

eBay Australia intends to work with the ACCC in order to continue to provide buyers and sellers a more secure way to trade with confidence on ebay.com.au. To learn more or to read the media statement released by ebay.com.au, click here.

What does this mean for you?
From 15 July 2008, the only payment methods sellers may offer on eBay.com.au will be PayPal and pay on pick up.

Current policies regarding accepted payment methods do still apply. This means PayPal is required on all listings on eBay.com.au. Other payment methods (i.e. bank deposit, cheque / money order) may also be offered until 15 July 2008. As previously communicated, any listings that do not comply with eBay’s Accepted Payments Policy will be removed.

There are a small number of categories excluded from these changes. Learn more about these exclusions here.

Regards,
The eBay and PayPal Teams

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Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

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	***Original: IMPORTANT: Upcoming International Safe Payment Requirements***
	May 22, 2008 | 11:27AM a SGT ***Making eBay Safer and Easier with PayPal*** Buyers and sellers rank security as a primary concern when doing business online, which is why eBay and PayPal are committed to your security. In an effort to continue to improve trust & safety for both buyers and sellers in the marketplace, we would like to update you on a number of changes that will be happening internationally. What changes are being made? Many of our eBay international sites will require sellers listing items for sale overseas (sites other than ebay.com.sg, ebay.com.my, or ebay.ph) to offer PayPal on their listings as one of their safe modes of payment: In mid March, ebay.com began requiring sellers to offer PayPal or a merchant credit card as one of the safe payment options to buyers for: Items listed in categories with higher rates of buyer complaints New sellers with less than 100 feedback For sellers with higher than 5% buyer dissatisfaction rates Learn more about ebay.com safe payment options. In late March, eBay UK also began requiring items listed on ebay.co.uk to offer PayPal on listings for all sellers who have a feedback score of less than 100 (regardless of feedback percentage) and for items in specific categories. Learn more Starting 23rd May in Australia, all items sold on ebay.com.au will require sellers to offer PayPal as one of the safe payment options. Learn more On 3rd June, ebay.co.uk will require PayPal to be offered on all listings for all sellers. Learn more On June 17th, all items sold on ebay.com.au will require all sellers to only offer PayPal on their listings. No other payment methods will be permitted*. Learn more How does this improve the buyer and selling experience? Currently, with PayPal offered on around 95% of items for sale on eBay, our data shows that buyers are less likely to have a bad experience when they pay with PayPal, which results in building trust and driving more trade. PayPal keeps transactions secure, especially behind the scenes with industry leading fraud prevention tools, over 2,000 fraud experts 24/7, and proven results with industry-leading loss rates of <0.5%. Plus, for added security, PayPal has the highest industry encryption available, credit card and bank verification, and offers protections programmes for buyers and sellers. Why is this important to you? With PayPal offered as a payment option, buyers can shop with more confidence and protection across eBay’s international websites and sellers can benefit from being more likely to sell their items while reducing their loses. For buyers, PayPal means: More security: No sharing financial details with sellers, reducing possibilities of identity theft. More protection: Free purchase protection for eligible items bought on international sites and paid with PayPal. More confidence: 80% of US buyers said they would be more likely to buy again if PayPal is offered. For sellers, offering PayPal means: More security: No sharing of financial details with buyers or worries about storing their financial information. More reliability: Lowers unpaid item rates by nearly half. More sales: Increases repeat purchases by 80% and successful sales by 20%. Less Disputes: Four times less likely to have a buyer complaint - saving you money! For more information, check the Accepted Payments Policy page for the site you are listing on to be sure you know the Safe Payment Requirements. Happy and Safe Trading! The eBay and PayPal teams ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ * A small number of exclusions will apply to these changes Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.
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The planned site outage that was originally scheduled for Friday, May 30th has been rescheduled for Wednesday, June 11th from 2:00pm – 3:00pm SGT.

We apologize for any inconvenience caused and appreciate your understanding.

Regards,
The PayPal Team

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	***Original: **PayPal Maintenance on May 30th*****
	May 23, 2008 | 02:05PM a SGT The PayPal site will undergo maintenance on Friday, May 30th, 2008 between 2:00 pm and 3:00 pm SGT. The PayPal site and a majority of its features will be unavailable during this time. We apologize for any inconvenience caused and appreciate your understanding. Once the maintenance has been completed, the PayPal site will return to normal functionality. Regards, The PayPal Team
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eBay celebrates 15 years of great deals at the 15th Anniversary of the Great Singapore Sale!

For a limited period from June 3rd till July 4th, eBay Singapore sellers can enjoy Bold, Subtitle or Gallery at S$0.15 each for Auction and Fixed Price listings.

Differentiate your listings from the crowd and increase your chances of a sale.

More details of the promotion can be found here.

Happy selling!

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In January 2008, eBay announced changes to Seller standards and incentives. The original announcement can be found here.

Previously sellers were only required to meet the following criteria to be awarded the PowerSeller status - consistent sales volume, 98% total positive Feedback, eBay marketplace policy compliance and an account in good financial standing.

New Criteria for PowerSellers
Starting this July, all Singapore registered sellers who sell domestically or internationally, will also need to meet a new criteria – detailed seller rating (DSRs) of 4.5 or higher in all four DSRs: item as described, communication, shipping time, and shipping and handling charges, to be designated as a PowerSeller (or remain in the programme).

The full list of criteria to qualify as a PowerSeller can be found here.

Feedback Changes – Impact on PowerSeller Status
Some sellers may have seen their positive Feedback percentage drop since the introduction of the recent Feedback changes.

To help those who have fallen below the 98% threshold improve their Feedback score to above 98%, eBay will provide a grace period from now till July 20th in which these accounts will retain PowerSeller status. After this date, PowerSellers who no longer meet the 98% threshold will not be eligible for the PowerSeller status and benefits.

Incentives for PowerSellers
PowerSellers in Singapore who sell internationally on eBay.com, eBay.co.uk and eBay.de will enjoy the same pricing benefits as qualified PowerSellers in the US, UK and Germany, as long as they meet the criteria for eligibility as outlined by each country's programme. The qualifying criteria and discounts can be found in the following links:

US PowerSeller Incentive Programme
UK PowerSeller Incentive Programme
DE PowerSeller Incentive Programme

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In January 2008, eBay announced some bold changes to how Feedback on our site works. The original announcement can be found here.

Over the last several months, eBay has had many conversations with our users – both buyers and sellers – and we’ve had the opportunity to consider ways we can address some of the top concerns we’ve heard. Based on the input received, the following are some additional modifications we’re making:

• Content will be added in the “Leave Feedback” flow for buyers who are in a cross-border transaction which reminds them that international transactions usually take longer to complete.
• The interstitial page that buyers see before leaving negative or neutral Feedback have been improved; the updated page offers a stronger message to buyers about the need to communicate with the seller, to allow enough time for the transaction to complete and to keep Feedback factual.

Specific to eBay.com.sg, the following will be implemented starting on May 21, 2008:

• Sellers may only leave positive feedback for buyers.
• Negative and neutral Feedback will be removed if a member becomes suspended.
• Members can leave Feedback up to 60 days after a transaction (down from 90).
• Feedback will be removed when a buyer fails to respond to the unpaid item process.
• Members will receive credit for weekly repeat Feedback.
• Positive Feedback Percentage will be based on the last 12 months of activity (neutral Feedback will be included in the calculation).
• The PowerSeller Program will use the same calculation method described above to determine eligibility for the PS Program for the Positive Feedback percentage requirement of 98% positive.
• In addition to expanding the 3-day block to 7 days, a new Buyer Requirement will be introduced allowing sellers to block buyers who have been reported by other sellers for eBay buying policy violations (such as Feedback abuse or email threats).
• The scope of the existing Buyer Requirement for unpaid items will be expanded so that it supports more comprehensive blocking of buyers who have a history of non-payment.
• The process that sellers use to report buyers for policy violations will be improved.

These changes represent a huge investment in transforming the way Feedback works, so that it better serves today’s marketplace. Ultimately, the goal is to restore trust and transparency and improve the buying experience, while offering needed checks and balances to ensure our sellers provide excellent service benefits.

All aspects of the new Feedback system and responses from the marketplaces will be studied carefully. eBay will make improvements when appropriate.

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eBay has decided to ban digitally delivered goods listed on eBay.com.sg due to the high risk they pose in undermining eBay’s Feedback System.

Digitally delivered goods are often reproduced at little to no cost to the seller. On eBay, this creates the potential for feedback manipulation (both real and perceived). To preserve the integrity of the Feedback System, all goods that can be digitally downloaded or transferred electronically will be banned on eBay.com.sg, effective from April 16th.

More details of the policy can be found here.

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Please be aware that that the Bold Feature promotion from April 1st to April 30th should be as follows:

For a limited time from April 1st till 30th, eBay Singapore sellers who have used Bold less than 5 times, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site.

Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%.

More details of the promotion can be found here.

Happy selling!

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For a limited time from April 1st till 30th, eBay Singapore sellers who have used Bold less than 5 times on eBay.com to date, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site.

Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%.

More details of the promotion can be found here.

Happy selling!

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	***Previous update: Bold Feature Promotion from April 1st till 30th – 50% off Bold for up to 5 listings on eBay.com***
	*** | *** For a limited time from April 1st till 30th, eBay Singapore sellers who have used Bold less than 5 times on eBay.com to date, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site. Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%. More details of the promotion can be found here. Happy selling! Regards, The eBay Team
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	***Original: Bold Feature Promotion from April 1st till 30th – 50% off Bold for up to 5 listings on eBay.com***
	April 01, 2008 | 12:40AM a SGT For a limited time from April 1st till 30th, eBay Singapore sellers who have listed less than 5 times on eBay.com to date, will enjoy 50% off Bold for up to 5 Auction or Fixed Price listings on the US site. Why use Bold? Bold makes your item listings stand out so shoppers are more likely to click, bid and buy. On average, Bold helps increase an item’s final price by 21% and boost bids by 24%. More details of the promotion can be found here. Happy selling! Regards, The eBay Team
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From April 1st, new sellers – sellers who have listed less than 3 items on eBay Singapore to date, will enjoy Free Gallery for up to 3 Auction or Fixed Priced listings.

Why use Gallery? Items with a Gallery picture get 72% more bids and enjoy twice the conversion than those without Gallery.

“Make it easier for buyers to see your listings!”

More details of the promotion can be found here.

Happy selling!

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We are pleased to announce the launch of a new feature that will enable sellers to correct listings that have been removed due to policy violations.

Most listing violations are unintentional, yet because the listings are completely removed from the site, sellers are unable to make the required corrections and relist quickly. Instead, sellers have to recreate the listing. However, a few policies are excluded such as severe banned items (e.g firearms, narcotics, etc…) and VeRO violations for potentially counterfeit items.

Starting today, listings removed for policy violation will be saved in the ‘Unsold’ section of My eBay with a clear indication that the listing was cancelled. Sellers will receive a note in My Messages explaining why the listing was removed and the policy that it violated. Sellers can then edit the listing and relist the item accordingly (or delete it). Of course, sellers should ensure that their revised listing is now in compliance with the law and all eBay policies.

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For a limited time from February 20th, existing sellers on eBay Singapore will enjoy 50% off Gallery Fees for Auction and Fixed Price listings.

In addition, new sellers – who have listed less than 3 items on eBay Singapore to date, will also enjoy Free Gallery for up to 3 listings.

Why use Gallery? Items with a Gallery picture get 72% more bids and enjoy twice the conversion than those without Gallery.

“Make it easier for buyers to see your listings!”

More details of the promotion can be found here.

Happy selling!

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The issues concerning international sellers who were unable to link their eBay and PayPal accounts have now been resolved.

Thank you for your patience and understanding.

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	***Previous update: International sellers facing issues with linking their eBay and PayPal accounts***
	February 07, 2008 | 11:22AM a SGT Sellers selling to international eBay sites such as UK and AU are now able to link their eBay and PayPal accounts. Thank you for your patience and understanding. Regards, The eBay Team
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	***Original: International sellers facing issues with linking their eBay and PayPal accounts***
	February 06, 2008 | 01:50PM a SGT We are aware that sellers selling internationally are currently unable to link their eBay and PayPal accounts. We are working to resolve this within the next 48 hours. We thank you for your patience. Regards, The eBay Team
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eBay.com.sg will be making changes to optional feature fees with effect from Wednesday, February 20, 2008. Specifically, Gallery Fees will now be applicable to all selling formats – Ad, Auction, Fixed Price and Store.

There will also be adjustments to other optional feature fees for closer alignment with other international eBay sites.

See full details of feature fee changes here.

Listing on eBay.com.sg is still free. Sellers will not be charged for any Insertion Fees or Final Value Fees on Auction and Fixed Price formats.

Thank you for your continued support.

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This is an update to the earlier announcement made on the PowerSeller programme and incentives.

We have updated our site with detailed information on the qualifying criteria and discounts for the PowerSeller programme in the US, UK and DE.

Details are available here.

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	***Original: PowerSellers in Singapore will qualify for new PowerSeller Incentives***
	January 29, 2008 | 11:17PM a SGT eBay has made some important announcements regarding pricing, the PowerSeller programme and incentives, and Feedback. More details are available here. PowerSellers in Singapore who sell internationally on eBay.com, eBay.co.uk and eBay.de will enjoy the same pricing benefits as qualified US, UK and DE PowerSellers, as long as they meet the criteria for eligibility as outlined by the US, UK and DE programmes. We will be updating the site with more details on the upcoming changes so stay tuned for further announcements. Regards, The eBay Team
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The intermittent errors faced when attempting to use the following site features on eBay.com.sg have now been resolved:

1. Placing Bids, Buying Items and Making Best Offers
2. Logging into My eBay | My Msg's, Dispute Console links
3. Item Searches
4. Help pages

We apologise the inconvenience this caused and would like to thank you for your patience.

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We are aware that our members may be receiving intermittent errors when attempting to use the following site features on eBay.com.sg:

1. Placing Bids, Buying Items and Making Best Offers
2. Logging into My eBay | My Msg's, Dispute Console links
3. Item Searches
4. Help pages

We are working on resolving the issue entirely and appreciate your patience.

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Thank you for your patience and understanding.

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	***Original: **Issues with listing on eBay's international sites*****
	October 11, 2007 | 02:20PM a SGT We are aware that eBay Singapore sellers are currently unable to list on eBay's international sites such as the US, UK, AU or any site outside of their local registered site. We are aware of the problem, and our team is working as quickly as possible to resolve the issue. We apologize for the disruption to your business and thank you in advance for your patience. Please visit the Announcement Board for updates related to this matter. Regards, eBay Southeast Asia Team
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Thank you for your patience.

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	***Original: ** Issues with 'Contact Us' Form*****
	September 26, 2007 | 05:21PM a SGT We are currently experiencing issues with the "Contact Us" forms which are not reaching our Customer Support team in a timely manner. Members may contact our Customer Support representatives through Live Help Chat between the hours of 8:30 a.m. – 4:30 p.m, Monday – Friday (local time). We are working quickly to resolve the issue. Thank you for your patience.
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Real Estate:

Automotive

Listings using the Online Auction and Fixed Price formats for all categories continue to remain free.

We appreciate your input on how we can make categories better for everyone. You may submit categories suggestions here.

Regards,
The eBay Singapore Team

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In a few weeks, we will be ending the beta test of our new home pages so that we can incorporate your feedback and begin phasing in the new site design and experience.

The New PayPal Logo
As part of our overall redesign, we’re excited to let you know that later this month, PayPal will be introducing a new logo.

Our current logo has served us well over the years. However, based on research and discussions with consumers and merchants throughout the world, we believe the time is right to take an evolutionary step in our look. You’ll see this reflected in a new PayPal logo. You can see the new logo here.

Also, you’ll see an immediate change of the new logo on the PayPal and eBay websites and in our emails in the next few weeks.

Please note if you’re a seller and you've integrated PayPal automatically on your eBay listings, you do not need to take any steps to update the logo. However, if you’ve manually inserted PayPal logos or buttons on your eBay listings, you’ll need to update the logo and buttons in a few weeks with the new ones. They will be available either in our logo center or in the auction tools section upon account login.

Thank you for your support as we continually improve the user experience on PayPal and make it safer and easier to pay and be paid online. We hope you enjoy our fresh new look and we look forward to your continued feedback!

The PayPal Team

Note: This message was reposted to include the proper link to view the new logo.

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New enforcement of eBay’s Seller Non-Performance Policy
There are currently two types of input from buyers which we use to measure a seller’s buyer dissatisfaction rate: the percentage of negative and neutral feedback they’ve received and the percentage of Item Not Received complaints filed against them. Sellers who have demonstrated buyer dissatisfaction rates greater than 5% within a 90-day window are now subject to temporary 14-day restrictions in the form of selling sanctions or reduced listing volume. Sellers with dissatisfaction rates that are 10% or greater are now subject to indefinite restrictions until they improve their buyer dissatisfaction rates to less than 5%. In both cases, sellers are given instructions on how to resolve their open disputes and take other recommended actions to in order to regain their full selling privileges. (Please read the Seller Non-Performance policy and our Frequently Asked Questions for more information.)

More about Feedback and DSRs
Some of you have asked why neutral feedback ratings have become a part of measuring buyer dissatisfaction. Through our quantitative research as well as many conversations with community members, we have found that neutral feedback is most often an expression of deep buyer dissatisfaction. Therefore, leaving it out of the calculation would mask a significant part of the issue. Ultimately, only positive feedback is an indication of satisfied customers.

Detailed Seller Ratings are not used in our buyer dissatisfaction calculations currently, however, as we gain experience and data, DSRs look very promising. We expect them to eventually become an additional input in our calculation of buyer dissatisfaction. We will keep you updated on adding DSRs as part of our calculations, and how they will impact a dissatisfaction rate.

Helping sellers improve their satisfaction rates and become successful is goal #1
Please know that our goal in restricting or sanctioning sellers is always to drive them to resolve their business challenges, improve their satisfaction rates, and remain in the marketplace as successful sellers. Our communication to impacted sellers spells out specific actions they should take to improve their rates, such as settling any open buyer dispute issues, refunding buyers when appropriate, asking for mutual feedback withdrawal when disputes have been resolved, etc.

Please remember that this new enforcement impacts the bottom 1% of current sellers, who cause 35% of the negative buying experiences on the site. The vast majority our sellers provide great buyer experiences by following these and other best practices:

We’ve talked to a lot of sellers and other members about this effort, and it’s clear that many members understand the need for this enforcement and are supportive of these efforts. The whole marketplace, and especially the 99% of our good sellers, will benefit by cracking down on bad buyer experiences in this way.

Sincerely,
eBay Southeast Asia

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We appreciate your input on how we can make the categories better for everyone. If you have any comments or feedback about these changes, please send us your suggestions and they will be considered for future enhancements.

Sincerely,
The eBay Singapore Team.

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Apple iPhone Pre-Sales are prohibited.
This highly-anticipated device will be in high demand after the release. Prior to the release of similar high-demand electronics, we saw a high number of well-intentioned sellers unable to meet their pre-sale obligations to buyers due to restricted supply, as well as an increase in fraudulent listings for these items. To prevent similar problems with the iPhone, eBay is prohibiting all pre-sales of this device.

Criteria for Apple iPhone Post-Launch Sales.
In order to continue to ensure protection for our Community after these items are made available by the manufacturer, the following requirements have been put in place for the sale of the iPhone:

Regards,
The eBay Team

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eBay takes recalled items very seriously, and we work closely with the Consumer Product Safety Commission on these issues. We encourage buyers and sellers to visit the http://www.cpsc.gov/cpscpub/prerel/prhtml07/07257.html for more details about the products and serial numbers included in this recall.

For Sellers: Please check your product serial numbers and refrain from listing any items that are part of this recall. Any currently listed items that are included in the recall should be ended.

For Buyers: If you believe an item you are interested in bidding on or purchasing may be part of this recall, we encourage you to use the Ask Seller a Question feature to verify the serial number.

For additional information contact Fisher-Price at (800) 916-4498 anytime or visit their website at www.service.mattel.com.

We appreciate your understanding and support.

Regards,
The eBay Southeast Asia Team

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To qualify for the Education Specialist Programme, you have to meet the following criteria:

1. Have been registered with eBay for 90 days or more.


2. Be a seller in good standing on eBay with a minimum of 30 feedback.


3. At least 15 feedback must be from selling items.

So if teaching is your calling and you meet the basic requirements, select your country of residence and sign up today!

Singapore
Malaysia
Philippines
Thailand

Get more information about the programme in the new eBay Southeast Asia University hub.

Regards,
The eBay Southeast Asia Team.

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The test of the new home page is now in process and we invite you to participate in this beta. Here is an overview of some of the changes which we are testing:

Your Input Counts – Join the beta test by visiting www.paypal.com and clicking on the ‘Preview the New Homepage' link at the top of the page. Please note that the beta test is only available in English. To provide your input, click on the 'Site Feedback' link in the footer of the homepage or Account Overview page. Your comments will help us make improvements before launching the final versions of the home page.

Thank you for helping us test drive the new PayPal home pages and stay tuned for more improvements coming soon.

Looking forward to your input!
The PayPal Team

~~~~~~~~~~~~~~~~~~~~~~~
About PayPal
PayPal is the secure and preferred way to pay and get paid on eBay. Its how over 143 million individuals and businesses in 190 markets send and receive money online in 17 currencies – without ever sharing their financial information. Learn more about PayPal.

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

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To contact us, simply login to your PayPal account, click the ‘Contact Us’ link at the bottom of any page and then click the ‘Service Center’ link in the ‘Help by Phone’. You’ll be able to see the new phone number right away. Remember, you can also still reach us via email.

Important Note: In order to view the new number, you must be logged in your PayPal account and have Singapore as your country of residence. Also, if you already have an assigned account manger, we would encourage you to continue to contact him/her directly for inquiries.

Look for more enhancements coming later this month!

The PayPal Team
~~~~~~~~~~~~~~~~

About PayPal
PayPal, an eBay company, is the secure and preferred way to pay and get paid on eBay. Its how over 143 million individuals and businesses in 190 markets send and receive money online in 17 currencies – without ever sharing their financial information. Learn more about PayPal.

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

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For even greater peace of mind, on June 7th, we’re enhancing our Buyer Protection Programme to cover a wider range of international transactions than ever before. Maximum protection coverage will be increased - double the previous amounts in some countries (up to USD$2,000 on eBay.com) - for qualifying international items listed and paid for with PayPal. In addition, we’ve added another programme tier for qualifying sellers to offer Buyer Protection on their international listings. Conditions apply.

Coverage amounts will vary based on the site where you purchased your item. To determine eligibility and coverage on your item(s), look for the PayPal logo in the ‘Buy Safely’ section of the item description page.

Learn more about coverage amounts and qualification criteria.

Please note that the PayPal Buyer Protection Programme currently only covers eligible international purchases (sites other than eBay.com.sg) which are paid using PayPal. Other payment methods or items purchased on eBay.com.sg will not be covered under PayPal’s policy. However, for eBay.com.sg purchases, your item may be eligible for protection under eBay’s Standard Purchase Protection Programme (SPPP) with coverage up to a maximum of SG$330, minus a SG$42 processing fee. Find out more about eBay’s Standard Purchase Protection Programme.

Best Regards,
The PayPal Team

~~~~~~~~

About PayPal

PayPal is the secure and preferred way to pay and get paid on eBay. Its how over 143 million individuals and businesses in 190 markets send and receive money online in 17 currencies – without ever sharing their financial information. Learn more about PayPal.

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

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From 12:00 to approximately 14:00, the PayPal site and a majority of its features will be unavailable during this time. Merchants, eBay sellers, and buyers, on and off eBay, will be unable to pay for items, login to their accounts, view Account History, etc. during this time. During this period, a message will appear on the PayPal site to alert our customers of this scheduled upgrade.

We appreciate your support and apologise for any inconvenience this may cause.

Sincerely,
PayPal Team

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Additional security for invoice emails
The next invoice email you receive will contain only a text summary of your invoice information, including the amount due and your payment method on file. To see your full invoice details, you’ll need to log in to your eBay account.

Teaching sellers to log into their accounts from a safe URL is an important step in helping members stay safe from malicious links and buttons in spoof emails.

Enhanced reporting
Now you’ll have more flexibility when analysing your invoices. You’ll be able to download your invoice into an easy to view, non-editable, HTML file. You can also download your invoice transaction level details in to a CSV file, enabling you to easily sort and analyse your invoiced transactions using any application that supports the CSV format, such as Microsoft Excel. We’re also adding additional reports, such as new subtotals by fee or item, to help you track the fees you’ve paid.

To check your invoice, go to “My Seller Account” within My eBay and select “View Invoice”.

Regards,
The eBay SingaporeTeam

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New Languages
PayPal.com has added 3 new languages – including simplified Chinese, Spanish and French. The addition of these new languages will provide Chinese, Spanish, and French speaking community members with the ability to pay for items safely, easily and conveniently in the language of their choice.

Customers using an Internet browser in any of these three languages will be able to choose to view PayPal.com in one of these languages when they first visit PayPal.com. Check out the new feature here

New Markets
Additionally, we are pleased to announce the launch of PayPal in 87 new countries and regions – bringing you even more access to international buyers. Residents in the new markets can now sign up and use PayPal to send money online locally or globally. For a comprehensive list of the new countries, click here.

PayPal’s international presence is now in a total of 190 markets and 17 currencies to help you to trade more efficiently and securely around the world or in your own neighborhood.

Stay tuned for further buyer and seller developments in the coming months!

Regards,
The PayPal Team

About PayPal:
Founded in 1998, PayPal, an eBay company, enables any individual or business with an email address to send and receive payments online securely and easily using a bank account, credit card or stored balance. Because PayPal allows customers to shop online without sharing their financial information with merchants, privacy is built into the service. PayPal has more than 143 million accounts and is available to users in 190 markets around the world. More information about the company can be found at https://www.paypal.com.

Consumer advisory: The PayPal™ payment service is regarded as a stored value facility under Singapore law. PayPal Pte. Ltd., the Holder of the PayPal™ stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions of use carefully.

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Congratulations to the following eBay Sellers:

Tier 1
Winner: b2biconnect_uk

Tier 2
Winner: asiagemgroup

Tier 3
Winner: gemshake

eBay Southeast Asia will be flying the 3 winning sellers to Boston to participate in eBay Live! 2007.

Upon their return, these 3 sellers will be vying for the coveted title of The Southeast Asian Champion. Stay tuned for more on this!

For more information on how winners were chosen, please click here

Please note that Contest Terms & Conditions Apply.
Any decision by eBay on the Winner(s), the Prize or any matter or issue in this Contest is final, and no correspondence in respect thereof will be entertained.

Thank you to all who participated!

Regards
eBay Southeast Asia Team

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	***Original: **eBay Live! 2007 Contest– In Search of the Southeast Asian Champion*****
	March 05, 2007 | 06:59PM a SGT eBay South East Asia will be flying 3 members from the Southeast Asian eBay Community to Boston, Massachusetts to participate in eBay LIVE! 2007. Taking into consideration the feedback we received from our Community, this year, we have introduced 3 tiers. Participants will be automatically entered into the appropriate tiers upon registration. Tier 1: Shooting Stars (10,000 > points) Tier 2: Purple, Red, Green Stars (500 - 9,999 points) Tier 3: Newbie, Yellow, Blue, Turquoise (0 - 499 points) See the promotion page for more details. See full terms and conditions . How does it work? Simply register for the eBay Live! 2007 – In Search of the Southeast Asian Champion Contest and you'll receive an email confirming the tier which you have been bucketed into. Registration starts today and closes on 31 March, 2007 (23:59:59). All eBay registered members with a valid address in any of the following countries are eligible to participate: Singapore, Malaysia, the Philippines, Thailand, Vietnam or Indonesia. Round Two Upon returning from eBay Live! in Boston, the three (3) Winners will compete using the same criteria to via for the title of Southeast Asian Champion. The Champion will win a party to celebrate his/her win to be organized by the winner in the country of registration of the Champion. The Champion will also win a full scholarship to be an eBay Education Specialist! It’s that simple. Register before 31 March, 2007 (23:59:59) to be eligible. Good luck! Regards, The eBay Southeast Asia Team
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We have changed the way Detailed Seller Ratings are displayed. Detailed Seller Ratings are the anonymous star ratings that buyers leave for sellers. Currently, the system displays the Detailed Seller Ratings to the nearest ½ star. Later today, the system will be updated to display Detailed Seller Ratings to the nearest 1/10 (one-tenth) star. We believe this update provides members with more specific information.

The results we’ve seen so far indicate that there is a good take up of the new Feedback features, and no negative impact to bidding and listing. While some members were initially concerned about the changes, we’ve received an increasing number of positive comments, from both buyers and sellers.

The positive results mean that we are extending the new Feedback system to eBay.com and other sites around the world.

We appreciate the input and support we’ve received from our members. These changes help ensure that eBay’s Feedback system continues to be a credible measure of trust in the eBay marketplace.

Regards,
The eBay Singapore team.

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	***Original: ***Upcoming Changes to the Feedback System*** ***
	April 26, 2007 | 11:33AM a SGT In early March, we introduced changes to the eBay Feedback system in eight pilot markets worldwide (Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom). During the past eight weeks we have evaluated the adoption rate, the impact on bidding and listing, and overall Community reaction in these markets. Results have been positive. We’re seeing a high adoption rate of the new features in Feedback, and there has been no negative impact to bidding and listing. I’m also pleased that, while some members in these communities were initially concerned about these changes, since the launch we’ve received an increasing number of positive comments, both from buyers and sellers. Based on these results, we’re pleased to announce that we will be launching these added features to the Feedback system on eBay.com and all other sites around the world during the week of April 30th 2007: Detailed Seller Ratings – In addition to the current positive, negative or neutral comment, buyers will be able to rate their sellers on specific aspects of a transaction -- Item Description, Communication, Postage time and Postage & Handling Charges. Scores are based on a conventional 1 to 5 scale, with 1 being the lowest and 5 the being the highest rating. The average score for each rating will be displayed on the seller's Feedback Profile page. Item Title and Price – To give buyers more information while they are evaluating the reputation of a seller, the transaction's item title and selling price will display beneath each Feedback comment on the Feedback Profile page for 90 days. As a reminder, Detailed Seller Ratings and the other changes do not replace the current Feedback system, rather they augment it. This additional information will enable our best sellers to differentiate themselves from other sellers and enable buyers to make more informed decisions prior to purchasing. Here are some additional resources to help you get more information: Overview of the new Feedback profile page Overview of the new “Leave Feedback” flow Frequently Asked Questions about the new Feedback system We appreciate all the input and support we’ve received from our members, whom we know are passionate about Feedback. These changes help ensure that eBay’s Feedback system continues to be a credible measure of trust in the ever growing and changing eBay marketplace. Regards, The eBay Singapore Team
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Here are the key changes that will be introduced in the next few days:

• Quick access to eBay categories -- A new “categories” link will be included in the header. When you hover over it with your mouse, a full list of eBay categories will be displayed, letting you quickly go right to the one that interests you.
• Bigger Search Box Front & Centre -- One thing we’ve heard consistently through our research is that members want a bigger, more obvious search box. This enlarged search box will be available in the middle of the header, directly below your name when you are signed in.
• Quick links -- The standard Buy, Sell, My eBay, Community, and Help links will be moved over to the upper right-hand corner. Similar to the categories link, when you hover over these links, a short list of related links will be displayed. For example, if you hover over the Community button, you’ll see links to the Discussion Boards, Answer Centre, etc.
• A Fresh New Look -- Last but not least, we felt it was time to give the header a fresh new look. We hope you like what you see and find the navigational tools overall more useful.

Sincerely,
The eBay Southeast Asia team

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In addition to the current positive, negative or neutral comment, buyers can rate sellers on these specific transaction aspects based on a 1 to 5 scale, with 1 being the lowest and 5 being the highest rating. The average of all ratings is displayed on the seller’s Feedback Profile page.

What’s more, the transaction’s item title and price will be visible below the Feedback comment on the Feedback Profile page for a period of 90 days.

eBay has launched Feedback 2.0 in eight pilot markets, including Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom. If all goes well, Feedback 2.0 may launch in Singapore and globally in April/May this year.

Regards,
The eBay Singapore Team

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Buyers will be able to make up to 2 offers per item, making it easier to negotiate a price acceptable to both parties.

This new way to buy and sell will be introduced in the following categories and their respective sub-categories:

1. Automotive
2. Cameras & Photos
3. Consumer Electronics
4. Computers & Networking
5. Home & Garden
6. Mobile & Home Phones
7. Everything Else

Find out more about Best Offer for both buyers and sellers.

Regards,
The eBay Singapore Team

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The User IDs of members – plus their member information such as feedback and previous bidding and/or buying activity – have always been freely available to anyone visiting the site. Members have been able to access this information from the item page, bid history page, and Advanced Search by Bidder feature. Unfortunately, while bid history and contact information about trading colleagues are helpful when evaluating a transaction, and provide a level of trust within the transaction, bad guys can use this information for potentially harmful purposes.

One way they use this information is to send unwanted commercial spam, spoof emails, and fake Second Chance Offer emails. While legitimate Second Chance Offer emails are a great tool on eBay that give sellers the ability to offer another buyer an additional item they may have available, fake Second Chance Offers and other types of solicitations sent by bad guys generally lure the targeted member off the eBay Web site and collect payment through an unsafe payment method, such as wire transfer, all while providing the false impression that eBay endorses the transaction.

As our Community knows, the problem of spam, spoof and fake Second Chance Offer emails has not gone away. In fact, despite industry leading efforts to educate the Community about online safety (eBay Toolbar, tutorials and safety messaging), partnering with law enforcement and industry groups, and investments in technology that make the site more safe, we've seen this problem grow. Increasingly, sellers and buyers have turned to us for a solution.

Introducing the Safeguarding Member IDs (SMI) Project
The SMI project is a new approach to auction-style listings that offers more privacy for our members through changing how bidding information is displayed. Following intensive development and review as well as Community input, we believe the SMI project provides the Community with enough information about the bidders involved in an auction-style listing for them to feel confident in placing a bid – without revealing actual User IDs. We’ve implemented this new system on listings with a winning bid of US$200 (or S$300) or greater, which is where we believe it can have the greatest positive impact. The bid information for listings where the bid is lower than US$200 (or S$300) will display as it has previously.

Here's what has changed:

1. On the bid history page for each listing, we have replaced member User IDs with aliases (such as Bidder 1, Bidder 2 and Bidder 3) in the order of their bids placed. For each bidder involved in a listing, we display the number of bids in unique categories that they've placed, a range that their feedback score falls within (i.e. 10-49, for instance), their percentage of positive feedback, their length of time as an eBay member, and the number of bids they've placed on the item. At the end of a listing, the winning bidder's User ID is displayed on the item page. Please note: Sellers will still be able to access bidder information on their listings through the Bid History page and the My eBay selling table.
2. In My eBay, members will no longer have access to the winning bidder column from bid and watch tables.
3. On the item page, you'll only be able to see the winning bidder’s ID if you are the signed-in seller of the item or the signed-in winning bidder.
4. Through the Advanced Search by Bidder link, we'll only show completed listings within the last 30 days.

Future enhancements are being designed that will provide even more transaction data about the bidders and seller involved in a transaction. We'll continue to update the community on these changes as these plans become finalised.

This project launched at the end of January, 2007. Be assured that we will continue to monitor the sites where SMI has launched to ensure that increased shill bidding does not become an unintended consequence of SMI. We hope these stronger measures will ensure our members can continue to feel safe when transacting on eBay.

To learn more, please read our Safeguarding Member ID Frequently Asked Questions.

Sincerely,
The eBay Singapore team

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Last June, we launched the new and improved Turbo Lister and we are glad that currently more than 90% of sellers use the new Turbo Lister.

Currently, sellers are able to list using both the Old and New Turbo Lister. However, we plan to retire the old Turbo Lister by the first week of April, after which you will not be able to upload your listings using the old Turbo Lister. The data in your old Turbo Lister will not be impacted.

We encourage you to Download the new Turbo Lister and follow this Quick Start Guide to move your current listings from the old Turbo Lister to the New Turbo Lister.

If you have any questions about the new Turbo Lister, please do contact us.

Regards,
The eBay Team

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Over time, online criminals who target sites like eBay and PayPal have grown in number and sophistication. As the Internet continues to evolve, there are also many more online shopping choices for buyers. This competition means our buyers' expectations are growing.

To keep pace with the changing of the Internet, we’re evolving eBay’s Trust & Safety philosophy. Where we’ve historically put an emphasis on transparency and free choice for buyers on eBay, we’re now more actively protecting our buyers from fraud and other bad experiences on our site.

My team has been working on solutions that address these two priorities worldwide:

A More Proactive Approach to Trust & Safety
In Singapore, we recently restricted members with private Feedback profiles from listing new items, a move which we hope will help to maintain a safe and well-lit marketplace.

Aside from visible changes like these, we’ve been working on others. One issue we’ve fought on eBay is counterfeits -- these are illegal and not welcome on eBay. We’ve cooperated with Rights Owners around the world through our VeRO programme to remove counterfeit listings for years, but recently we put stricter measures in place. For some items reportedly favoured by counterfeiters, we’ve started requiring additional seller verification, we’ve eliminated the ability to list these items with 1 or 3-day auction durations, and we’ve put in additional restrictions for people selling these items cross-border.

These efforts appear to working with minimal disruption to our legitimate sellers, and, going forward, we’ll be considering similar projects. We’re continuing to balance transparency and convenience with the need to keep our Community safe.

Holding sellers to higher minimum standards
It’s a fact that the majority of bad buyer experiences result from circumstances controlled by sellers. Buyers are less likely to return to the site after having a frustrating experience -- like finding the postage & handling charges are excessive, receiving an item that is not as described, or experiencing poor customer service during a transaction with a seller.

It’s clear we have a shared responsibility with our sellers to make sure our buyers have satisfactory experiences. Historically, eBay’s philosophy has been to allow practically anyone to sell, with few restrictions. Going forward, we’ll apply higher minimum standards for selling on the site. These changes will improve the marketplace for the vast majority of sellers who deliver a good customer experience.

Here are some ways we’re addressing this issue:

Finally, I want to thank our Community for your help and support in keeping the site safe. We receive reports every day of suspicious activity from conscientious buyers and sellers, and each one helps us to investigate and take action to stop negative activity where appropriate. We appreciate everyone’s contribution in making eBay a great to buy and sell.

Sincerely,

Rob Chesnut
Senior Vice President, Global Trust & Safety

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For a closer look at the changes, you can visit our Category Changes page.

Sincerely
The eBay Singapore Team

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We understand that local telecom operators are working to resolve the disruptions and re-routing affected Internet traffic through other cables. This will allow for continued, albeit slower, Internet connectivity over the next few days.

If you are involved in a transaction with a member within Asia, particularly around the Southeast Asia region, we encourage you to be patient with these members who may be unable to process payments and access the Internet due to Internet connection disruption. If you are concerned about a purchase or sale, open the channels of communication with your buyer or seller in the first instance. Do bear in mind that it may take some time for them to respond to your e-mails.

We appreciate your understanding and seek your patience as telecommunication traffic gets restored.

Regards
The eBay Singapore Team

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