August 28, 2009 | 10:49AM a SGT
As part of the Seller Releases announced on 27 July 2009, some new programs have been introduced on eBay
sites. We’ve posted an updated eBay User Agreement to help us implement the policy changes announced. The
new User Agreement is effective
immediately for new members registering on or after today, and on 29 September 2009, for current members.
The biggest change to the agreement covers the updated and expanded eBay Buyer Protection on eBay.com and
on other eBay sites. The expanded eBay Buyer Protection applicable to each eBay site will become the primary
avenue for buyers and sellers to resolve eBay transaction issues. With this update, eBay Buyer Protection now
offers more coverage for buyers on the relevant eBay site and provides guidance for sellers on how to avoid
adverse claim decisions. In the event a seller is at fault, the applicable eBay Buyer Protection on an eBay
site also grants eBay permission to refund amounts to buyers for an eligible claim and require sellers to
reimburse eBay for the refund. In particular, the program will:
- Apply to all transactions on the relevant eBay site, notwithstanding the country of registration
or location of a seller;
- Cover eligible claims of buyers purchasing on the relevant eBay site but not cover claims filed with
PayPal;
- Require sellers to comply with the claim resolution and appeal process and accept the sole and final
decision of eBay in a claim; and
- Allow eBay to suspend or restrict sellers from trading on the relevant eBay site until reimbursement is
fully made.
Please review the eBay Buyer Protection details on each eBay site before you list, sell or buy. More
information on eBay Buyer Protection can be found here.
eBay Buyer Protection including its general principles, policies and process is part of the User Agreement
of ebay.com.sg and are incorporated into ebay.com.sg User Agreement by reference.
As with earlier updates to the User Agreement, we’ve made other minor changes to reflect eBay’s current
product and service offerings and industry legal standards.
By using, listing and transacting on an eBay site, you agree and accept that your use, listing and
transaction will be governed by separate User Agreement and Privacy Policy applicable to that site. The
agreement that applies on any of our domains and sub-domains is always the agreement that appears in the
footer of each eBay site.
You don't need to do anything to accept the new User Agreement. If you don't wish to accept it, please refer to the Help page for instructions on how to
close your account. We hope that these changes will be useful for you.
Thank you for being a part of the eBay community!
Regards,
The eBay Team
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