July 11, 2008 | 01:31PM a SGT
We are always aware of the need to ensure that these agreements stay relevant to the current state of eBay’s sites and services. So there are also several substantive changes we needed to make. The changes are highlighted as follows:
Changes to the User Agreement
Changes to our User Agreement help us keep our legal documents consistent with the way our sites and services are evolving to better meet the needs of our user community. Here are some important ones to note:
- New Catalog Services. The agreement’s Content and Liability sections have been revised to accommodate new features that may give sellers catalogs of content and product descriptions, so they can easily include complete and up-to-date product information for the items they list.
- Late Fee Withdrawal From PayPal After 180 Days Past Due. The vast majority of our sellers settle their balances on time or before 180 days. eBay will resort to a PayPal withdrawal only after the balance has been overdue for 180 days and our other collection efforts have been unsuccessful. We believe this helps level the playing field for the rest of the sellers who pay their bills. Should eBay withdraw late fees, this will not alter the status of a seller’s PayPal account or funds remaining after the withdrawal.
- Revised Dispute Resolution. We’ve updated our dispute resolution processes, to provide a balanced, low-cost forum for the resolution of disputes on eBay that is consistent across our global eBay platforms.
- Combating Fraud. We're increasing our efforts to combat fraud on the site with a variety of programmes. We've made some changes that allow us to address "Ask a Question" and "My Messages" spam and other malicious activities using our message systems, or to better authenticate you if you’re using an unfamiliar computer to prevent fraudsters from abusing your account. We're also making sure our disclosures about cooperating with law enforcement allow us to respond to increasingly sophisticated fraudsters and criminals.
- Streamlining Services. We've heard your comments about how many steps it takes to complete a transaction or get customer support where multiple eBay companies are involved. We’ve made some changes to our Disclosure section that will help make your experience across all eBay platforms as seamless as we can make it. These changes will allow our Customer Support team to help you with questions that span our companies, and streamline your use of the services provided by multiple members of the eBay corporate family. Some of our new programs also mean you'll see eBay services and content in a lot of places (not just on the site), so we've made some changes to clarify where our policies apply.
What are your options regarding these changes?
The eBay Team