We understand that local telecom operators are working to resolve the disruptions and re-routing affected Internet traffic through other cables. This will allow for continued, albeit slower, Internet connectivity over the next few days.

If you are involved in a transaction with a member within Asia, particularly around the Southeast Asia region, we encourage you to be patient with these members who may be unable to process payments and access the Internet due to Internet connection disruption. If you are concerned about a purchase or sale, open the channels of communication with your buyer or seller in the first instance. Do bear in mind that it may take some time for them to respond to your e-mails.

We appreciate your understanding and seek your patience as telecommunication traffic gets restored.

Regards
The eBay Singapore Team

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You got a chance to hear from the eBay Guru himself, Jim Griffith, Dean of eBay University. As promised, we have made his presentation available here.

Thank you for making this event a success! We hope to see you in 2007.

Regards
eBay Singapore Team

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As the Community has grown, we have learned that some members have become increasingly sophisticated about how they create a false reputation on eBay. Instead of soliciting via an actual listing description or title, some members will demonstrate patterns of behaviour that prove to be feedback manipulation. An example of feedback manipulation is a member buying or selling 25 items with a Buy It Now price of $0.01 with no postage costs and then immediately selling more expensive items such as plasma televisions. A buyer viewing this seller’s record may assume that the seller earned the 25 feedback by selling plasma televisions. Therefore, the seller’s reputation is not representative of their actual activity on eBay.

The new Feedback Manipulation policy will enable us to take action against members when we identify a pattern of behaviour consistent with Feedback Manipulation.

Violations of this policy may result in a range of actions including:

The Feedback Manipulation policy is now in effect on eBay.com.sg and other international sites.

Sincerely,
The eBay Singapore team

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