July 24, 2006 | 09:28AM a SGT
Over the past year PayPal has been closely monitoring seller feedback and is happy to announce two new enhancements to our Dispute Resolution Process and Chargeback Coverage - both designed to help lower your risks and costs associated with buyer claims and credit card chargebacks.
New Dispute Resolution Process
Recently, we launched a new Dispute Resolution Process in the Resolution Center to help facilitate communication between buyers and sellers. Our internal research shows that the majority of claims result from miscommunication, especially relating to Ďitem not receivedí claims. With the new PayPal Dispute Resolution process, buyers and sellers post messages to each other, working together to solve transaction problems before they escalate to claims. Please click on the following link for a comprehensive overview of the new Dispute Resolution Process. Click Here
New Chargeback Coverage Through PayPalís Resolution Center
As of 20 July, 2006, if you amicably resolve a dispute or win a claim through PayPalís Dispute Resolution Process, you're protected against any chargeback the buyer may file at a later time with their credit card company for that transaction. You must honour agreements made with the buyer during the dispute resolution process to be covered. If the chargeback comes in before the dispute or claim is resolved, you will not be covered.
Stay tuned for further positive seller developments in the coming months!
The PayPal Team