***Online Safety: Protect Yourself from Spoof (Phishing) Email and Websites & Fake Second Chance Offers***
June 02, 2006 | 12:19PM PST/PT

Hi, this is Matt Halprin again, and I manage the Global Trust and Safety Policy team at eBay. One of my team's responsibilities is to raise awareness within the eBay Community about the ways you can stay safe when buying and selling online.

We're committed to helping you protect your privacy and, specifically, to help protect you from spoof (also called phishing) emails and websites and fake second chance offers. I'd like to reiterate some basic tips to make sure that you are keeping your accounts and personal information secure:

• Fake Second Chance Offers. - Sending fake Second Chance Offers is a common trick used by fraudsters. If you receive an email with a Second Chance Offer for an item you recently bid on, please check your My Messages inbox (located in My eBay) on the eBay site to make sure the offer is authentic. If it appears in My Messages with the title 'eBay Second Chance Offer for Item...', it's authentic. If the Second Chance Offer does not appear in My Messages, or appears with a different title, it is not legitimate and should be ignored.
• Never pay with Western Union or Money Gram. - eBay strongly encourages its members to avoid using instant cash wire transfer services such as Western Union or MoneyGram. It's against eBay’s Safe Payments Policy for a seller to request payment via these methods as they've proven to be unsafe when paying someone the buyer doesn't know.
• Check My Messages to verify the authenticity of eBay emails. - Any email eBay sends you about your account or requesting personal information will also be in My Messages. Before responding to an eBay email asking for information about your account or requesting personal information, verify it's authentic by checking My Messages. If it's not in My Messages, it's a fake email. If you receive a suspicious email that looks like it's from eBay or PayPal, please forward it to spoof@ebay.com or spoof@paypal.com. We will respond (usually within minutes) to tell you whether or not the email is authentic.
• Be suspicious of any email that requests personal information. - Be cautious of other emails that request you to click a link and submit your financial or personal information. If in doubt, call or contact the institution first to verify the authenticity of the email. Do not click on any links in this type of email if you can not verify it is authentic.
• Download the eBay Toolbar and the PayPal SafetyBar. - The eBay Toolbar includes Account Guard which indicates when you are on a legitimate eBay or PayPal site, and alerts you when you are on a known fraudulent site. PayPal's SafetyBar detects fraudulent emails in your email program and puts them in the spam folder.
• Monitor your account for suspicious activity. - Prevent problems by staying alert and catching any suspicious activity early. We recommend that you log into your eBay and PayPal accounts frequently to ensure that all the transactions listed are legitimate.
• Pay safely and securely. - Only enter your financial information on secure websites. Check that a website is secure by looking for the closed lock symbol near the bottom of your browser window. And, of course, use a safe payment method such as PayPal, which lets you pay without sharing your financial information with the person receiving your money. PayPal also covers you 100% against unauthorized money sent from your account.

You can find out the latest information on safety, security and identity theft protection by visiting the PayPal Identity Protection pages and the eBay Security & Resolution Center.

Sincerely,

Matt Halprin
Vice President, eBay Global Trust & Safety Policy

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**A message from Dan Neary – eBay.com.sg upgrades to an International Site!**

Dan Neary

I'm pleased to announce that the eBay Singapore site just got bigger and better! eBay Singapore now offers a completely new experience for both our buyers and sellers and is designed to benefit our local community of users.

You'll notice right away that the upgraded site has a brand new look, additional features and greater functionality. The Community Hub is also sporting a new look.

Buying and Selling just got easier and faster! This makes a better marketplace for all of us and buying and selling on eBay Singapore is still FREE!

The site’s improvements mirror the changing needs of our Singapore users. In addition to Advanced Search for buyers, the new site also includes Guides and the eBay Toolbar. Sellers can now open their own eBay Store, and leverage Seller Manager tools. All users will benefit from the full My eBay experience and user-friendly Sell Your Item page as well.

I want to take a moment to thank the huge team of dedicated people at eBay who have worked together on this enormous undertaking. I'm very proud of all the effort that has gone into delivering what we hope will inspire you.

Finally, we look forward to your feedback, so do check out all the new features , and come let us know what you think!

Sincerely,

Dan Neary
Regional Vice President, eBay Southeast Asia, Hong Kong & India

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You would have received an invitation e-mail from us to preview this site. We invite you to send us your comments click here

We look forward to hearing from you!

Regards,
The eBay Singapore Team

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Taking place in Las Vegas June 13-15 at Mandalay Bay Hotel and Convention Center, eBay Live! hosts more than 130 exhibitors and 173 classes, panels and forums that provide strategies and advice on using eBay. eBay Live! classes are geared towards the full range of experience levels – from those who have never bought or sold on the site to people who run full-time businesses selling on eBay.

This year registrations have hit a record of nearly 15,000 attendees!

If you're coming to eBay Live! next week, you have a lot to look forward to. There will be many classes, countless networking opportunities, the Keynote address where Meg Whitman and Bill will share the latest eBay news, the Pinks Lounge, personal selling sessions...the list goes on and on. And of course we'll finish the celebration off with our Gala party, featuring Huey Lewis & the News.

See you in Las Vegas!

Regards,
The eBay SE Asia Team

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