Starting middle of February, eBay will be introducing a change to the Feedback Removal Guidelines that will help protect sellers from negative or neutral feedback relating to fees or delays as a result of international trade.

This change will allow negative or neutral Feedback comments which reference customs delays or customs fees, to be removed provided that the listing meets certain requirements.

The following text must be included in the listing for related feedback to be eligible for removal:

International Buyers – Please Note:

• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
• Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

This text must be prominently displayed (in the upper half of the description, free-standing) and in a font size no smaller than the majority of the other text in the item description.

Further information regarding Feedback Removal is available here.