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July 2009
***Important changes for sellers in September 2009***

July 28, 2009 | 10:12AM a MYT


eBay is making some changes starting this September. In the spirit of partnership, changes that impact your business will be consolidated into two or three major releases a year, with at least two months’ advance notice. The full US announcement can be found here.

Firstly, the changes that will impact our eBay Malaysia sellers who sell internationally are as follows:

1. Improved service standards

  • New DSRs metric to measure the service that sellers deliver. Avoid getting low DSRs –1s and 2s.
  • New minimum standards for all sellers with new Selling Practices policy, and optional buyer shipping insurance will no longer be allowed.
  • Changes to the PowerSeller programme and introduction of the eBay Top-Rated Seller programme to recognise the best sellers with the highest rewards.
  • New Best Match considers impressions and recent sales for fixed price listings, and the new Search Visibility tool to evaluate fixed Price and auction listings in search results.

2. Easier & more profitable selling on eBay

  • Faster recourse and resolution For Unpaid Items.
  • Expanded eBay dispute resolution process to better address buyer claims.
  • Streamlined My Messages and post-transaction emails for improved buyer communication.
  • More control over international ship-to locations; ability to upload tracking information for more carriers.
  • Faster ways to edit bulk listings, even multi-quantity listings with a sale and listing descriptions.

Secondly, the changes that will impact our domestic eBay Malaysia buyers and sellers are as follows:

1. Increased visibility of Store listings and introduction of new store packages

  • More search results options available for buyers and changes.
  • Increased exposure for Store listings (or SIF listings) in the main eBay search results.
  • Enhancements to Best Match, enabling a good mix of relevant fixed price and auction listings.
  • Introduction of new Store packages with free insertion fees and free subscription to Selling Manager Pro.

2. Improved service standards

  • Changes to the PowerSeller programme.
  • Optional buyer shipping insurance will no longer be allowed.

3. Easier & more profitable selling on eBay

  • Streamlined My Messages and post-transaction emails for improved buyer communication.
  • More control over international ship-to locations.
  • Faster ways to edit bulk listings, even multi-quantity listings with a sale and listing descriptions.

More details on the above changes and key dates can be found here.

Thank you for your continuous support.

Regards,
The eBay Team
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