Earlier on, we made an announcement on several modifications we are making to Feedback and the changes that will be implemented on eBay.com.my from May 21, 2008.

There have been early indications that we're getting a lot of things right, as evidenced by more sellers improving their Detailed Seller Ratings (DSRs) and fewer top buyers reporting bad experiences. Many of our community members believed that the changes were for the better, but there have also been concerns about Feedback. Open, constructive discussion about what's working and what's not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input.

Recalculating Feedback percentages without neutrals
Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage.

Helping you resolve disputes and satisfy buyers
A new process will be rolled out to help you resolve disputes with buyers, even after the buyer has left negative feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change Feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, this new process will enable buyers to change their Feedback of the seller, not just withdraw the rating. More details of this new process will be provided at a later date.

This is part of our overall effort to improve the customer experience, especially for sellers. In fact, we're already making progress in addressing one of your biggest pain points – removing negative and neutral feedback left by buyers who violate our policies. For example, since we debuted the new Feedback system in May, we have removed more than 60 percent of the negative/neutral feedback left by buyers in an unpaid item (UPI) process. Looking ahead, you will see us continue to take the steps needed to protect your reputation on eBay. In the meantime, you can also protect yourself by following some well-defined best practices in using Feedback.

Finally, we're also working to resolve other important issues that eBay sellers have raised over the past several months. We hope what we have shared with you today demonstrates our commitment to listening and responding quickly with solutions. We want to make eBay a great place for you to do business, but it's going to take all of us – together – to get it right for the collective good.

	***Original: Updates on Feedback***
	July 11, 2008 | 04:59PM a MYT Earlier on, we made an announcement on several modifications we are making to Feedback and the changes that will be implemented on eBay.com.my from May 21, 2008. There have been early indications that we're getting a lot of things right, as evidenced by more sellers improving their Detailed Seller Ratings (DSRs) and fewer top buyers reporting bad experiences. Many of our community members believed that the changes were for the better, but there have also been concerns about Feedback. Open, constructive discussion about what's working and what's not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input. Recalculating Feedback percentages without neutrals Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage. Helping you resolve disputes and satisfy buyers A new process will be rolled out to help you resolve disputes with buyers, even after the buyer has left negative feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change Feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, this new process will enable buyers to change their Feedback of the seller, not just withdraw the rating. More details of this new process will be provided at a later date. This is part of our overall effort to improve the customer experience, especially for sellers. In fact, we're already making progress in addressing one of your biggest pain points – removing negative and neutral feedback left by buyers who violate our policies. For example, since we debuted the new Feedback system in May, we have removed more than 60 percent of the negative/neutral feedback left by buyers in an unpaid item (UPI) process. Looking ahead, you will see us continue to take the steps needed to protect your reputation on eBay. In the meantime, you can also protect yourself by following some well-defined best practices in using Feedback. Finally, we're also working to resolve other important issues that eBay sellers have raised over the past several months. We hope what we have shared with you today demonstrates our commitment to listening and responding quickly with solutions. We want to make eBay a great place for you to do business, but it's going to take all of us – together – to get it right for the collective good. Sincerely, The eBay Team