We are pleased to announce that a new version of the Turbo Lister bulk listing tool is now available.


Current users of Turbo Lister can upgrade their program by selecting, "Tools" > "Check for Program Updates" in the program.


Learn more about Turbo Lister or download it now!


Regards,
The eBay Team

We are pleased to announce the launch for the NEW Item Page. Following the preview of this new format and functionality earlier this month all listings will now be in this new format. Based on member input, this page has been re-organised to make it easier to use and several new features have been added to make the bidding and buying process easier to understand.

Some of the new features include:

-- A photo will appear at the top of the page if the seller uses iPIX – this will be the first iPix photo (Free).
-- New Bid and Buy It Now buttons have been added to the top of the page. These buttons take members to a new page where they can enter a bid and/or a quantity. A Bid box also appears at the bottom of the Item Page.
-- Better notification of your bidder/buyer status on the page. For example, members will be alerted on the Item Page if they are the current high bidder, or if they have been outbid.
-- Seller tools such as Revise Your Item will be shown only to the seller when they are signed in.
-- Bidders and buyers will be brought back to the Item Page to see their Bid or Buy It Now confirmation.

Please note:

-- TurboLister will continue to function normally with the new Item Page.
-- No changes have been made to the Description area, but HTML within the Description will no longer affect the rest of the page.
-- For sellers who would like to have a photo appear at the top of the page, you will be able to use the Revise Your Item form to upload a photo to the first iPIX location. There will be no charge for this.

For a more detailed description of the new Item Page, take a tour.

Happy Trading

Regards,
The eBay Team

Soon the Announcement Boards will be getting a facelift! They will have an enhanced look and feel which should make them easier to read and help you find the announcements that are important to you.

The location and URL's for the Announcement Boards will remain the same, so any existing bookmarks currently in use will continue to work.

To get to the Announcement Boards:

- Go to www.ebay.com.au
- Click "Community" at the top of any eBay page
- Click on the announcements in the left column

We hope you enjoy the new Announcement Boards!

Regards,
The eBay Team

We are implementing a site-wide change to enhance security on eBay. Beginning today, email harvesters (people or computer robots that scour the web for email addresses) will no longer be able to use eBay to validate email addresses for fraudulent usage.

This security enhancement will change the way members can look up information about other members. Until today, you could search for another member and their eBay information (such as items listed, bids placed, etc.) by using either their User ID or their email address. Starting today, you will only be able to look up another member’s information with their User ID. This affects functions such as Bidder Search, Seller Search, Feedback Profile Search, and others, and extends across all International eBay sites.

This change is necessary in order to help protect eBay members from unsolicited marketing emails (“spam”), as well as fraudulent emails made to look like they have come from eBay or PayPal that, in fact, contain links to obtain passwords and other account information when clicked on by unsuspecting member recipients (“spoof” emails).

Members who may not remember their buyer or seller’s User ID can use the new Request User ID feature to look up their User ID by email address. However, to make sure this feature is consistent with our security changes, there will be strict limitations to how often this can be used. To get to Request User ID, please visit the find members page.

We feel that these measures will minimally impact members’ abilities to use the site, and have no impact on legitimate communication between members. We encourage you to read our Frequently Asked Questions for more information.

Regards,
The eBay Team

We are please to announce the launch for the NEW Item Page. Following the preview of this new format and functionality earlier this month all listings will now be in this new format. Based on member input, this page has been re-organised to make it easier to use and several new features have been added to make the bidding and buying process easier to understand.

Some of the new features include:

-- A photo will appear at the top of the page if the seller uses iPIX – this will be the first iPix photo (free).
-- New Bid and Buy It Now buttons have been added to the top of the page. These buttons take members to a new page where they can enter a bid and/or a quantity. A Bid box also appears at the bottom of the Item Page.
-- Better notification of your bidder/buyer status on the page. For example, members will be alerted on the Item Page if they are the current high bidder, or if they have been outbid.
-- Seller tools such as Revise Your Item will be shown only to the seller when they are signed in.
-- Bidders and buyers will be brought back to the Item Page to see their Bid or Buy It Now confirmation.

Please note:

-- TurboLister will continue to function normally with the new Item Page.
-- No changes have been made to the Description area, but HTML within the Description will no longer affect the rest of the page.
-- For sellers who would like to have a photo appear at the top of the page, you will be able to use the Revise Your Item form to upload a photo to the first iPIX location. There will be no charge for this.

For a more detailed description of the new Item Page, take a tour.

Happy Trading

Regards,
The eBay Team

eBay treats your personal information with the utmost care, and our Privacy Policy is designed to protect you and your information.

Some members have reported attempts by certain sellers to gain credibility through the distribution of an email purporting to originate from eBay Customer Service. The content of the email provides the perception that eBay endorses or guarantees a particular seller to other eBay members.

eBay does not endorse or guarantee the reliability of any seller, including through private email communication. Members should refer to section 3 of the eBay User Agreement for information regarding trading on eBay.

Members receiving an email of this nature should forward all relevant information to spam@ebay.com

Have fun trading on eBay!

Regards,
The eBay Team

New regulations in the European Union (EU) about the collection of value-added taxes (VAT) on digital services mean that eBay will begin collecting VAT on seller fees on the eBay EU sites beginning July 1, 2003. These taxes apply to people who reside, have a permanent address, or are established in the European Union.

These EU taxes do not apply to sellers residing and established in the US, Canada and Australia, nor do they affect the fee structure on eBay.com, eBay.ca and eBay.com.au.

For more information about how VAT will be applied to eBay sellers in the EU, please consult the Announcement Boards on each EU site.

Regards,
eBay

Due to the success of the last feature promotion eBay.com.au are pleased to announce the second 1 cent Gallery Week commencing on Friday 6th June.

All items listed on eBay.com.au between the hours of 12:00:01am AEST, Friday 6th June and 11:59:59pm AEST, Thursday 12th June will be eligible for a Gallery image for only 1 cent.

Adding your item image to the gallery enables potential buyers to preview your item instantly. Use a gallery image to help attract more buyers and a higher price.

Price promotions on eBay.com.au only happen every once in a while, so make sure you take advantage of this opportunity.

Have fun trading on eBay!

Regards,
The eBay Team

Over the years, we have heard from many eBay members who have been confused by the "shades" icon or who felt that the icon was not a positive reflection of their eBay reputation. For the first 30 days after joining eBay or changing an eBay User ID, members receive a small "shades" icon next to their feedback score.

As a result of this feedback we will soon be introducing two new icons that will replace the "shades" icon. One icon will be displayed for new members, and the other for those members who have changed their User ID. Please note that this change will take some time to complete and until it does you may see either the shades icon or the new icons next to any new or changed User IDs.

Learn more about the new icons.

We hope you enjoy this new addition to the eBay Member Profile.

Regards,
The eBay Team

We're pleased to invite you to attend a "Review Of The Chatboard Usage Policy" online workshop.


This workshop will be held on Wednesday, 28th, at 7.30pm AEST on the The Round Table chat board.

Please join eBay staff member Dan M, as he present the Review Of The Chatboard Usage Policy, where he will cover the basic do's and don'ts of the chatboards, as well as a chance for your input into the future of the Chatboards. Dan will be available to answer your questions as the workshop progresses.

Workshops are chatboard events presented by eBay staff, special guests and expert eBay members on a myriad of eBay-related subjects. Workshops combine informative material with interactive discussion. They are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of interesting subjects. More eBay Australia Workshops will be held within the coming months. If you have ideas on future Workshop topics, let us know.

More information on our upcoming Chatboard Usage Policy workshop and workshops in general can be found at our Workshops Information page.

We look forward to seeing you there!

Regards,
The eBay Team

As previously announced, Mister Lister will be retiring this month.

Please note that submitting listings via the Mister Lister Composer will continue to be supported through 16:59 PM AEST, May 13th. This means that at 17:00 PM AEST on May 13th, it will no longer be possible to submit listings to eBay from the Mister Lister Composer. The online Mister Lister Reviewer will continue to be supported for approximately two weeks, allowing any listings already submitted from the Composer to be started.

For those members who have not transitioned yet from Mister Lister to Turbo Lister, we encourage you to try Turbo Lister as soon as possible.

eBay Turbo Lister is very easy to learn and use and includes a number of new features, including a “What-You-See-Is-What-You-Get” description editor, HTML templates and scheduled listings. Plus, to make your transition smoother, Turbo Lister has the ability to import the Mister Lister collection files that you might have stored away, and can also import and export CSV files. All of these great new features are designed to help you list more, better and faster - and the tool is FREE. Learn more about Turbo Lister.

Download Turbo Lister and give it a try today!

For more information about the retirement of Mister Lister, please visit our Frequently Asked Questions page.

Regards,
The eBay Team

We are pleased to announce the launch of Suggested Categories in the Sell Your Item form.

Many of our members have asked for an easier way to find appropriate categories to list items in when they are unsure of which category to use. In response, we have introduced a feature called Suggested Categories. Suggested Categories is a new optional feature designed to help sellers find a category for their item more efficiently and easily.

Suggested Categories allows sellers to choose their listing’s category from a list of suggested categories by entering keywords that describe their item on the Category page of the Sell Your Item form.

Suggested Categories is an optional feature that will be available for both main and second categories - and it is FREE to use!

Start selling using Suggested Categories now.

Regards,
The eBay Team

Every month changes are made to the category structure on eBay.com.au. These changes are designed to make it easier for people browsing eBay to find what they are looking for.

Many of these changes are the result of members’ requests. If you would like to suggest a change to the categories please contact Customer Support via the HELP link.

The new category structure planned for late May 2003 is now available for preview including category numbers.

Note that this file is in PDF format and make take several minutes to download. If you are having trouble accessing the file, you may need to first download the Adobe Acrobat Reader.

Regards,
The eBay Team

Reserve fees associated with selling on eBay.com.au will be changing. All other fees will remain the same.

The fees will be changing on 20th May 2003 at 00:00:01am AEST.

Details of the change:

- Reserve fees
Reserve fees for all categories (except Cars, Boats, Other Vehicles and Motorcycles) are currently based on 3% of the reserve price, with a minimum of AU$0.75. We will be introducing a cap on the reserve fee of AU$200.00.

All reserve fees will still be fully refunded if the item sells.

All listings that are created before the fee changes, using the listing scheduling function, and scheduled to start after the changes will be charged at the new rates.

Learn more about all current eBay fees.

Regards,
The eBay Team

We have introduced a great new tool in the Sell Your Item form on eBay: HTML Text Editor.

Many of our members have asked for an easier way to write and format item descriptions without having to learn HTML. We know that well written and professional looking listings with great descriptions and details help sell items.

In response, we have introduced a new optional feature designed to help sellers create and edit text without having to learn HTML! This feature works similarly to word processing programs where you can format your text in a number of ways with just the click of a button.

The HTML Text Editor is available in the Sell Your Item form and is FREE to use! You can find the HTML Text Editor in Step 2 "Title & Description" of the Sell Your Item form by clicking on the HTML Text Editor Link above the description box.

Regards,
The eBay Team

This is a reminder that Mister Lister will be retired in approximately 30 days.

Mister Lister Composer will continue to be supported through to early May, while the Mister Lister Reviewer will continue to be supported through mid May. After that point, members will no longer be able to submit listings through Mister Lister.

For those members who have not transitioned yet from Mister Lister, we encourage them to try Turbo Lister as soon as possible.

eBay Turbo Lister is very easy to learn and use and includes a number of new features, including a "What-You-See-Is-What-You-Get" HTML description editor, HTML templates and scheduled listings. Plus, to make your transition smoother, Turbo Lister has the ability to import the Mister Lister collection files that you might have stored away as well as import and export CSV files. All of these great new features help you list more, better and faster – and the tool is still FREE!

Learn more about Turbo Lister or download Turbo Lister and give it a try today!

We would like to thank all of our members who have used Mister Lister over the years and we hope that you find Turbo Lister even more efficient and easier to use.

Regards,
The eBay Team

We will soon be introducing a great new tool in the Sell Your Item form on eBay: HTML Text Editor.

Many of our members have asked for an easier way to write and format item descriptions without having to learn HTML. We know that well written and professional looking listings with great descriptions and details help sell items.

In response, we are introducing a new optional feature designed to help sellers create and edit text without having to learn HTML! This feature works similarly to word processing programs where you can format your text in a number of ways with just the click of a button.

The HTML Text Editor will be available in the Sell Your Item form and will be FREE to use! You will find the HTML Text Editor in Step 2 "Title & Description" of the Sell Your Item form by clicking on the HTML Text Editor Link above the description box.

Regards,
The eBay Team

In keeping with our ongoing objective of providing you with a safe trading platform we are pleased to announce the launch of a new eBay feature: Seller Information Box on the View Item page.

The Seller Information Box provides more prominent placement on the View Item page for information currently displayed such as the seller's User ID and feedback total, as well as other seller related information such as Stars and About Me pages.

In addition to the information already displayed we will have added more information such as the seller’s feedback total, percentage of positive feedbacks and a quick link to Safe Trading Tips.

These changes aim to make understanding feedback and finding seller information easier. The changes will help new members, especially buyers, learn more about their seller and the feedback system.

To view these changes have a look at any listing or alternatively learn more about the Seller Information Box.

Regards,
The eBay Team

A new eBay selling feature is coming soon: Suggested Categories in the Sell Your Item form.

Many of our members have asked for an easier way to find appropriate categories to list items in when they are unsure of which category to use. In response, we will be introducing the feature called Suggested Categories. Suggested Categories is an optional feature designed specifically to help sellers find a category for their item more efficiently and easily.

Suggested Categories will allow sellers to choose their listing’s category from a list of suggested categories by entering keywords that describe their item on the Category page of the Sell Your Item form.

Suggested Categories will be an optional feature available for both main and second categories - and it will be FREE to use!

This will help sellers list in those categories in which buyers browse to find similar items increasing your success.

Regards,
The eBay Team

In keeping with our ongoing objective of providing you with a safe trading platform we are pleased to announce a new eBay feature coming soon: Seller Information Box on the View Item page.

The Seller Information Box will provide more prominent placement on the View Item page for information already displayed such as the seller's User ID and feedback total, as well as other seller related information such as Stars and About Me pages.

In addition to the information already displayed we will also be adding more information such as the seller’s feedback total, percentage of positive feedbacks and a quick link to Safe Trading Tips.

These changes aim to make understanding feedback and finding seller information easier. The changes will help new members, especially buyers, learn more about their seller and the feedback system.

This will allow you to know your seller better and buy with added confidence. We will post to the announcement board when this feature is live.

Regards,
The eBay Team

Community Development is pleased to invite you to attend a Pop-up Help online workshop.

This workshop will be held on Tuesday 8th April 2003, 7.30pm AEST on The Round Table chat board.

Join eBay staff member Kirria, as she explains how you can use eBay's pop-up help system to find the eBay information you're looking for, quickly and easily. Kirria will also detail some upcoming enhancements to pop-up help and be available to answer any questions you may have.

Workshops are chatboard events presented by eBay staff, special guests and expert eBay members on a myriad of eBay-related subjects. Workshops combine informative material with interactive discussion. They are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of interesting subjects. More eBay Australia Workshops will be held within the coming months.

More information on our upcoming eBay's Pop-up help system workshop and workshops in general can be found at our
Workshops Information page.

We look forward to seeing you there!

Regards,
The eBay Team

On Sunday 30th March 2003 at 03:00:00 AEDST daylight saving will officially end in NSW, Australian Capital Territory, Victoria, South Australia and Tasmania. At this time the clocks will be put back by one hour and time will subsequently become AEST. Queensland, Northern Territory and Western Australia do not observe daylight saving and remain on Eastern, Central and Western Standard Time respectively.

Sellers, although the finish time of your listings will remain the same, your listings will effectively be extended by one hour due to this change.

Buyers, please be aware that listings you are bidding on or watching will effectively be extended by one hour due to the change on Sunday.

Also, due to variations with the US daylight saving changes the weekly scheduled outage, which affects all members, will change in the following ways:
- On Friday 28th March 2003 the weekly scheduled outage will run from 8:00pm to 10:00pm AEDST
- On Friday 4th April 2003 the weekly scheduled outage will run from 7:00pm to 9:00pm AEST
- From Friday 11th April the weekly scheduled outage will run from 6:00pm to 8:00pm AEST until October 2003.

For more information about the scheduled outage please see our Outage Policy.

Regards,
The eBay Team

eBay treats your personal information with the utmost care, and our Privacy Policy is designed to protect you and your information.


Some members have reported attempts to gain access to their personal information through email solicitations that are falsely made to appear as having come from eBay. These solicitations will often contain links to web pages that will request that you sign in and submit information. At eBay, we identify these as 'spoofed' emails or web sites.


We encourage you to be very cautious of emails that ask you to submit personal information such as your credit card number or your eBay password.


To be sure that you are signing into a genuine eBay Web site, look at the Address/Location area of your browser. At an eBay.com.au sign-in or log-in page, the URL (link) that appears in the Address/Location area of your browser will begin with "http://cgi.ebay.com.au/", "http://scgi.ebay.com.au/" or "http://signin.ebay.com.au/". Please pay close attention to all characters in the address, including the forward slash (/) that follows "ebay.com.au".


Even if the Address/Location includes the word "eBay", it may not be a genuine eBay web site. If you receive or suspect you have received such an email, do not respond to it or click the links. Immediately send a copy of it to spam@ebay.com.


If you have any doubt as to whether or not the website you are on is an official eBay web page, please visit our Account Security page for more complete information on the URLs used on eBay web pages.


Learn more about how to protect your eBay password and your account.


Regards,
The eBay Team

Every month changes are made to the category structure on eBay.com.au. These changes are designed to make it easier for people browsing eBay to find what they are looking for.

Many of these changes are the result of members’ requests. If you would like to suggest a change to the categories please contact Customer Support via the HELP link.

The new category structure planned for late March 2003 is now available for preview including category numbers.

Note that this file is in PDF format and make take several minutes to download. If you are having trouble accessing the file, you may need to first download the Adobe Acrobat Reader.

Regards,
The eBay Team

In response to community comment we have made some changes to the leave feedback process. This includes changes to the leave feedback page to make it easier to navigate and understand and also to provide more educational information to new members before leaving negative feedback.

These new pages make the process of leaving feedback more efficient. We have changed the order of the positive, negative and neutral feedback buttons and separated the space between each button. In addition, we have provided information about contacting other members, and we encourage members to work out disputes before leaving negative feedback.

In order to ensure compatibility with third party applications, leaving feedback through these third party applications will be accessed via the existing page for the next few weeks.

Please be aware that these changes have not altered the
feedback removal policy.

Regards,
The eBay Team

In an ongoing effort to introduce members to the variety of items being offered on eBay, we have introduced a new feature called "Other Related Items from eBay". This feature is displayed in the My eBay Bidding/Buying Tab, and shows items that you may be interested in, based on your past bidding or buying behaviour.


The items displayed will be similar to those items a you have bid on or purchased previously and will match your general interests. This feature will try to focus on items that are different to what you have recently bid on or bought.


Only items with the Gallery option selected qualify to be included in this new section of My eBay, however this does not guarantee inclusion in this section.


If you do not wish to see these items you can minimise the feature in My eBay or choose not to display it at all by changing your preferences in My eBay.


For more information see the Frequently Asked Questions about Other Related Items from eBay.

Regards,
The eBay Team

eBay Australia will be hosting a 1c Gallery Week commencing on 20th March.

All items listed on eBay.com.au between the hours of 12:00:01am AEDST, Thursday 20th March and 11:59:59pm AEDST, Wednesday 26th March will be eligible for a Gallery image for only 1 cent.

Adding your item image to the gallery enables potential buyers to preview your item instantly. Use a gallery image to help attract more buyers and a higher price.

Price promotions on eBay.com.au only happen every once in a while, so make sure you take advantage of this opportunity. This is the first time we have had a 1 cent Gallery week.

Have fun trading on eBay!

Regards,
The eBay Team

This is a reminder that Mister Lister will be retired in approximately 60 days.


Mister Lister Composer will continue to be supported through at least the end of April. After this members will no longer be able to upload listings to eBay using Mister Lister (Composer or back-end). The online Mister Lister Reviewer will still be available for the review and submission of previously uploaded listings through to mid-May. Following this Mister Lister will not be supported. We encourage you to start using Turbo Lister as soon as possible.


To make your transition smoother, Turbo Lister has the ability to import the Mister Lister collection files that you might have stored away as well as import and export CSV files. Turbo Lister is very easy to learn and use and includes a number of new features, including a “What-You-See-Is-What-You-Get” description editor, HTML templates and scheduled listings. All of these great new features to help you list more, better and faster - and the tool is still FREE.


We encourage you to download eBay Turbo Lister today! Learn more about Turbo Lister.


We would like to thank all of our members who have used Mister Lister over the years. We hope that you find Turbo Lister even more efficient and easier to use, and that you will continue to provide your invaluable feedback for the enhancement of Turbo Lister.


Regards,
The eBay Team

In an ongoing effort to introduce members to the variety of items being offered on eBay, we will be introducing a new feature called "Other Related Items from eBay". This feature will be displayed in your My eBay Bidding/Buying Tab, and will show items that you may be interested in, based on your past bidding or buying behaviour.

The items displayed will be similar to those items you have bid on or purchased previously and will match your general interests. This feature will try to focus on items that are different to what you have recently bid on or bought.

Only items with the Gallery option selected qualify to be included in this new section of My eBay, however this does not guarantee inclusion in this section.

If you do not wish to see these items you can minimise the feature in My eBay or choose not to display it at all by changing your preferences in My eBay.

For more information see the Frequently Asked Questions about Other Related Items from eBay.

Regards,
The eBay Team

There are two current issues with Bank Deposit Express. First, seller bank account information is not displaying to buyers within the Bank Deposit Express feature. Second, sellers are not be able to input bank account information into Bank Deposit Express.

Buyers should contact the seller via email to arrange payment via bank deposit or an alternative payment option.

Sellers should specify alternative payment options and be aware that buyers are unable to obtain your information through Bank Deposit Express for current listings which may result in requests for alternative payment information.

We are aware of this issue and working to correct it as quickly as possible.

Thank you for your patience.

Regards,
The eBay Team

The ability for sellers to pay their eBay accounts via Direct Debit is something members have been asking for and we are pleased to say it is now available! With the Direct Debit payment option, eBay will automatically deduct your invoice amount from your bank account 7 to 10 days after you receive your invoice. You can also make one off payments via Direct Debit.

Sign up for automatic payments via eBay Direct Debit by completing this safe and easy form.


For more information about Direct Debit please visit our help pages.

Direct Debit is only available to sellers billed in AUD with Australian bank accounts. Learn about changing your billing currency.

Regards,
The eBay Team

After sell-out successes in Sydney and Melbourne, eBay Academy is coming to Brisbane!

Spend a day learning all about eBay from real life eBay staff and other eBay members. We will start with the basics of buying and selling, and move through to the tips and tricks of hard core sellers.

Come to every presentation or just the ones you are interested in. Check the agenda for details.

Space is strictly limited, so register now.

Regards,
The eBay Team

We are pleased to announce that our updated homepage is now live. We hope you find it faster, easier to use and enjoy the new design.

Take a look at our new homepage now.

Regards,
The eBay Team

eBay.com.au will be promoting all products with a warranty included by the seller during the month of March. This will include all Australian dollar listings that have a warranty included by the seller on eBay.com.au between 12:00:01am AEDST on Saturday 1st March and 11:59:59pm AEST on Monday 31st March. eBay will be directing buyers to these listings on the Homepage, via email to all members and other parts if the site. It's going to be huge so get ready to participate.

What is a Seller Warranty? It can be the standard manufacturer warranty of the item, provided by a third party warranty service or simply provided directly by the seller (such as a 30 day money back guarantee). The warranty needs to be for at least 30 days. Whatever the terms and conditions of the Seller Warranty you provide, they must be clearly outlined in your listing description and you are obliged to provide the warranty you state.

How do you get involved? As a seller, simply provide a Seller Warranty with your item and include the words "Seller Warranty" (this is not case sensitive) anywhere in your title or description. For buyers interested in buying items with the added security of a warranty you can click on the promotions for "Seller Warranty" during March or search "Seller Warranty" making sure to tick the box for searching "Titles and Descriptions".

Learn more about the Seller Warranty promotion.

Have fun trading on eBay!

Regards,
The eBay Team

Selected fees associated with selling on eBay.com.au will be changing. This includes reserve fees, feature fees for multiple-item listings, listing fees for items with starting prices of AU$400.00 or over and vehicle fees - all other fees will remain the same.

The fees will be changing on March 25th at 00:00:01am AEDST with the exception of the vehicle fees which will change on March 19th at 00:00:01am AEDST

Details of the changes:

- Reserve fees
The tiered system of reserve fees will be replaced by a more simple percentage based fee structure. Sellers that use reserves will be charged 3% of the reserve price, with a AU$0.75 minimum.
The exception to this is selected vehicle categories (Cars, Collector Cars, Boats, Other Vehicles, Motorcycles) which will attract a fixed reserve fee of AU$10.00.
Reserve fees will still be fully refunded if the item sells.

- Listing fees
The existing tiered based listing fee structure will remain, with a new tier for listings with a start price of AU$400.00 or above coming in to effect. Items that have a start price of AU$400.00 or above will incur a listing fee of AU$3.50.
The exception to this is selected vehicle categories (Cars, Collector Cars, Boats, Other Vehicles, Motorcycles) which will attract a fixed AU$5.00 listing fee.

- Feature Fees
Multiple-item HomePage Featured listings will now be charged at AU$99.95. Single-item Homepage Featured listings will still be charged AU$49.95.

- Final Value Fees
Boats and Other Vehicles will be charged a fixed final value fee of AU$40.00. Motorcycles will be charged a fixed final value fee of AU$30.00. These categories were previously charged normal eBay final value fees.

All listings that are created before the fee changes, using the listing scheduling function, and scheduled to start after the changes will be charged at the new rates.

Learn more about all current eBay fees.

Regards,
The eBay Team

In a continuing effort to provide our members with the best possible experience on eBay, we will be updating the design of our homepage to make it faster, easier to use, and give it a fresh new look.

Take a look at our preview page.

Regards,
The eBay Team

The ability for sellers to pay their eBay accounts via Direct Debit is something members have been asking for and we are pleased to say it will be available in the next few weeks.

Direct Debit is the easiest and most convenient way to make payment on your eBay account. With the Direct Debit payment option, eBay will automatically deduct your invoice amount from your bank account 7 to 10 days after you receive your invoice. You can also make one time payments via Direct Debit.

Direct Debit is only available to sellers billed in Australian dollars with Australian bank accounts. Learn about changing your billing currency.

We will let you know once Direct Debit is available.

Regards,
The eBay Team

Every month changes are made to the category structure on eBay.com.au. These changes are designed to make it easier for people browsing eBay to find what they are looking for.

Many of these changes are the result of members’ requests. If you would like to suggest a change to the categories please contact Customer Support via the HELP link.


The new category structure planned for late February 2003 is now available for preview including category numbers.


Note that this file is in PDF format and make take several minutes to download. If you are having trouble accessing the file, you may need to first download the Adobe Acrobat Reader.


Regards,
The eBay Team

One of eBay's primary goals is to increase customer satisfaction by providing all members with a new convenient, easy and fast way to find information, obtain help and make it easier to buy and sell. To achieve this goal, we have been developing and implementing a new Help system designed to provide access to Help directly from the page you're working from.


We partly implemented this feature when we converted the registration guide, buyer guide, seller guide, account information and the new user guide into the new system and received very positive feedback. We have now converted the remaining pages, which primarily focus on Rules & Safety into the new system to ensure all our help pages are in the one location and format. We have also added our new A-Z Index to ensure all the topics are presented in an easy to find format.



To view the new Help System, click on “Help” in the top navigation bar on any page of the site. Alternately clicking on one of the "Learn More" links which appear on certain pages will also bring you to the new Help system.


We will continue to work on additional features to make it easier for you to get the help you need, when you need it.

We are confident that these changes will improve your eBay experience.

Regards,
The eBay Team

We have recently introduced our new and improved bulk listing tool, eBay Turbo Lister. Turbo Lister is a free listing tool designed with feedback from eBay members, and many of our members have adopted it as their preferred way to list items on eBay.

Previously we have announced that Mister Lister would eventually be replaced by Turbo Lister. We wanted to make this transition as smooth as possible, by giving members plenty of time to learn the new tool. To that end Mister Lister will be retiring in approximately 90 days.

Mister Lister Composer will continue to be supported through at least the end of April. After this members will no longer be able to upload listings to eBay using Mister Lister (Composer or back-end). The online Mister Lister Reviewer will still be available for the review and submission of previously uploaded listings through to mid-May. Following this Mister Lister will not be supported. We encourage you to start using Turbo Lister as soon as possible.

To make your transition smoother, Turbo Lister has the ability to import the Mister Lister collection files that you might have stored away as well as import and export CSV files. Turbo Lister is very easy to learn and use and includes a number of new features, including a “What-You-See-Is-What-You-Get” description editor, HTML templates and scheduled listings. All of these great new features to help you list more, better and faster – and the tool is still FREE.

We encourage you to download eBay Turbo Lister today! Learn more about Turbo Lister.

We would like to thank all of our members who have used Mister Lister over the years. We hope that you find Turbo Lister even more efficient and easier to use, and that you will continue to provide your invaluable feedback for the enhancement of Turbo Lister.

Regards,
The eBay Team

One of eBay's primary goals is to increase customer satisfaction by providing all members with a new convenient, easy and fast way to find information, obtain help and making it easier to buy and sell. To achieve this goal, we have been developing and implementing a new Help system designed to provide access to Help directly from the page you're working from.

We partly implemented this feature when we converted the registration guide, buyer guide, seller guide, account information and the new user guide into the new system and received very positive feedback. We are now converting the remaining pages, which primarily focus on Rules & Safety into the new system to ensure all our help pages are in the one location and format. We will also be adding our new A-Z Index to ensure all the topics are presented in an easy to find format.

We will continue to work on additional features to make it easier for you to get the help you need, when you need it.

We hope that these changes improve your eBay experience.

Regards,
The eBay Team

You may receive a telephone call or email from eBay's Public Relations department this week as we are currently seeking members who might be interested in speaking with the press about eBay, should the opportunity arise.

Of course at all times, eBay members can choose if they wish to speak to the press or not.

Regards
The eBay Team

As part of our constant drive to build a safer marketplace to trade on we have introduced some new verification procedures for people wishing to sell for the first time on eBay.

When you first list an item you will now have to provide a valid credit or debit card which displays either the Visa or MasterCard logo. During this verification process your card will not be charged.

Please note that this process will not affect current sellers on the site. Learn more about the credit card requirement for sellers.

Regards,
The eBay Team

eBay is committed to providing a safe and successful buying and selling experience for its members. This is an excellent career opportunity for a dedicated, enthusiastic individual to work in a dynamic, fun and challenging environment.

The Internet Safety Specialist will have an autonomous, proactive and preventative approach to incident prevention and issue management. You will liaise with government contacts, community groups and trading standards bodies to maximise reputation and relationships; contribute to strategy and product improvement to minimise fraud and ensure legal compliance; and communicate all safety related initiatives, issues and processes throughout the business effectively.

The successful candidate will have law enforcement experience, including fraud and/or cyber crime investigation. Experience in the corporate or government sector or within a regulatory, intelligence, risk management or protection organisation would be highly regarded.

If you are interested, please call Melissa Kingham on (02) 9256 4610, email melissa@perceptor.com.au, fax (02) 9241 5280 or send to Level 5, 51 Pitt St, Sydney NSW 2000. Applications sent directly to eBay will not be considered.

Please refer to our jobs page for other current vacancies.

Regards,
The eBay Team

We are pleased to announce a new eBay seller tool: eBay Turbo Lister. Turbo Lister is a desktop software program designed to help you create eBay listings faster, easier, and better than ever before. Best of all, eBay Turbo Lister is free to use!

Some features and enhancements eBay Turbo Lister will offer are:
- Extremely easy to learn and use
- Bulk list hundreds or even thousands of items to eBay efficiently
- Save the listings you create in the program and use them again and again
- A new WYSIWYG ("What-You-See-Is-What-You-Get") HTML editor
- Attractive new templates you can use to spruce up your item descriptions
- Ability to schedule listings to start automatically at a future time
- Reliable and scalable upload of listings using the eBay API
- And much more...!
Best of all, it's FREE!

Learn more about eBay Turbo Lister or download it now!


Note for Mister Lister users:

Turbo Lister will eventually replace Mister Lister. Announcements regarding the retirement of Mister Lister will be posted here soon. To ease the transition to the new product, Turbo Lister will offer the ability to import your items from existing Mister Lister collection files.

Regards,
The eBay Team

All eBay.com.au Discussion and Help boards will be unavailable for approximately six hours beginning at 1:00:00AM AEDST on Thursday 30th January 2003 for scheduled maintenance and upgrades.

During this upgrade, we will be introducing new features such as an enhanced search function and the ability to preview a post. The new search will allow you to search by member name, search by a keyword or by date or date range. In addition, we'll make a small change to the Report feature, removing the pop up window and instead having the Report button behave as a link, taking you to a new page to report a posting violation. Changes in appearance and function will be minimal.

We recently made similar changes to the Discussion Boards in eBay Canada and eBay UK.

If you have bookmarked your favourite Discussion Boards, you will need to update the bookmarks after this maintenance period. You will see a redirect page at first. After a while, we will discontinue the redirect page.

We apologise for any inconvenience this may cause, and appreciate your understanding as we conduct this necessary maintenance period to improve the eBay Community features.

Regards,
The eBay Team

As you may are probably aware, certain areas of Australia are experiencing bushfires. This may delay delivery of items or payments being sent to or from buyers or sellers in these areas.

If you are conducting transactions with eBay members located in or near these parts of Australia, please understand that these circumstances could produce delays beyond the control of your trading partner.

For those wishing to donate to the ACT Government's Canberra Bushfire appeal, donations can be made online at:

https://www.trading.act.gov.au

Our thoughts are with those affected by the bushfires in this difficult time.

Regards,
The eBay Team

We have recently updated our Mature Audience Policy. This policy clarifies the guidelines for listing mature audience items.

This updated policy:
- addresses items which have not been submitted for classification to the Office of Film & Literature Classification, and
- provides further guidelines for listing Mature Audience Magazines and other Mature Audience/Sexually oriented material.

Please review the
Mature Audience Policy.

This policy is effective from 23 January 2003, all items listed before this time that are affected by the changes will be left to run through to their normal end time.

Regards,
The eBay Team

We are pleased to announce a new eBay seller tool coming soon: eBay Turbo Lister. Turbo Lister is a desktop software program designed to help you create eBay listings faster, easier and better than ever before. Best of all, eBay Turbo Lister will be free to use!

Some features and enhancements eBay Turbo Lister will offer are:
- Extremely easy to learn and use
- Bulk list hundreds or even thousands of items to eBay efficiently
- Save the listings you create in the program and use them again and again
- A new WYSIWYG ("What-You-See-Is-What-You-Get") HTML editor
- Attractive new templates you can use to spruce up your item descriptions
- Ability to schedule listings to start automatically at a future time
- Reliable and scalable upload of listings
- And much more...!

Best of all, it will be FREE!

Turbo Lister will eventually replace Mister Lister. Announcements regarding the retirement of Mister Lister will be posted here soon.

Regards,
The eBay Team

From 12:00AM Tuesday 14th January 2003 to 12:00AM Tuesday 21st January 2003, sellers on eBay will be offering FREEpostage on selected items. To find the products you can have posted to you for free, simply click on the FREEpostage promotional button on the eBay homepage from the 14th. You can also type "FREEpostage" in the search field to find all items offering FREEpostage. Combine the item you are looking for with the term FREEpostage to refine your search. "Playstation FREEpostage", for example, will show you all Playstation items offering FREEpostage.

For sellers, taking part will mean more exposure for your listings. All FREEpostage items will be promoted from the eBay homepage, from eBay emails to buyers, across the site on category pages and from the community boards on eBay.

To participate, simply type the term FREEpostage (exactly with that spelling and spacing) anywhere in your item title or description field when listing your item. You should also mark the "Seller pays postage costs" in the Postage Costs section of the Sell Your Item form. Carefully select where you will post your item to free of charge. Your item should only be made available to those countries for which you are prepared to pay postage costs. Remember when you invoice local buyers for your item you have agreed to cover all postage costs.

Regards,
The eBay Team

Every month changes are made to the category structure on eBay.com.au. These changes are designed to make it easier for people browsing eBay to find what they are looking for.

Many of these changes are the result of members’ requests. If you would like to suggest a change to the categories please contact Customer Support via the HELP link.

The new category structure planned for mid January 2003 is now available for preview.

Note that this file is in PDF format and may take several minutes to download. If you are having trouble accessing the file, you may need to first download the Adobe Acrobat Reader.

Regards,
The eBay Team

Community Development is pleased to invite you to attend an online workshop on the topic of eBay Billing.

This workshop will be held on Wednesday 15th January, from 7.30pm to 8.30pm AEDST on the Round Table chat board.

Join Laura from eBay Australia's Billing team, as she explains the details of how your seller's account is billed. Laura will also be answering any questions you may have about seller's accounts during the Workshop.

Workshops are chatboard events presented by eBay staff, special guests and expert eBay members on a myriad of eBay-related subjects. Workshops combine informative material with interactive discussion. They are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of interesting subjects. More eBay Australia Workshops will be held within the coming months. If you have ideas on future Workshop topics, let us know.

More information on our upcoming Billing workshop, and workshops in general, can be found at our Workshops Information page.

We look forward to seeing you there!

Regards,
The eBay Team

We have replaced eBay's scanner policy. This policy has been renamed Electronics Equipment, to encompass information not covered under the previous policy.

In developing this policy we have referred to the Australian Communications Authority (ACA) regulations. In accordance with these regulations, the Electronics Equipment policy clarifies the guidelines for listing communications related electronic devices that use radiofrequencies, including but not limited to scanners, radios, Citizens Band radios, amplifiers, walkie-talkies, as well as mobile and cordless phones.

This policy prohibits any listings of the following:

*CB amplifiers
*Amplifiers posted within the CB category
*Mobile Phone Booster Amplifiers
*Mobile Telephone Jammers

Please review the Electronics Equipment policy.

This policy is effective from 3 January 2003, all currently listed items that are affected by this policy may complete the scheduled listing.


Regards,
The eBay Team

We have recently updated our Weapons and Knives Policy. This policy clarifies the guidelines for listing knives and various weapons.

This policy prohibits but is not limited to the listing of the following items:

* Flick knives, ballistic knives, sheath knives, urban skinner, trench knives, switchblades, butterfly knives and star knives.
* Concealed blades, including any article or device that disguises and conceals a single or multi-edged blade or spike of any length or material.
* Weapons including crossbows, handcuffs or whips comprised of either metal or knotted lashes.

Additionally, Sellers wishing to list spear guns on eBay Australia must state the length of the item in the listing description, as spear guns with an overall length of less than 45 centimetres are prohibited.

Learn more about eBay’s Weapons and Knives policy.

Please note: regardless of either the Seller or Buyer’s location, items listed on the eBay Australia site must comply with the NSW legislation including the NSW Weapons Prohibition Act 1998. This is in accordance with Section 19 of eBay Australia’s User Agreement.

Learn more about eBay’s User Agreement.

Regards,
The eBay Team

We have revised our potentially infringing item policies to make the guidelines easier to understand and clarify the items permitted on eBay. The policies are effective immediately.

Please take a moment to review the revised policies.

Regards,
The eBay Team

We are pleased to announce the release of a new tool for eBay sellers: eBay Selling Manager.

eBay Selling Manager is an online sales management tool that will help you manage your eBay listings and transactions faster and more efficiently. It provides online sales management, but does not upload listings to eBay. eBay Selling Manager will be easily accessed online, directly from the Selling tab of My eBay.

eBay Selling Manager helps maximise your efficiency as a seller. Here are some of the key features and benefits:

- Greatly reduce the time you spend on buyer emails by using fully customisable email templates
- View a snapshot of all your pending, active, and sold listings
- Track all of your bidding and sales through payment, postage and feedback
- Print professional labels and invoices
- Relist items in bulk
- And more…!

eBay Selling Manager has a free 30-Day trial. After the trial period, there will be monthly subscription fee of AU$9.95.

Learn more about eBay Selling Manager.

Regards,

The eBay Team

Due to the Christmas holidays our regularly scheduled maintenance will not take place on Friday 27th December 2002. Maintenance will continue weekly from Friday 3rd January 2003.

Please note that any seven day listings that begin between 8:00PM AEDST and 10:00PM AEDST on Friday 27th December 2002 will end during the maintenance period on Friday 3rd January 2003. These items will be inaccessible during the maintenance period.

Regards,
The eBay Team

As you may know, eBay International A.G., a wholly-owned subsidiary of eBay Inc., recently purchased ecorp Limited's equity interest in eBay Australia and New Zealand Pty. Ltd. (Read the press release.) We have made a small number of changes to our User Agreement and Privacy Policy as a result and invite you to view these changes. The User Agreement describes your rights and responsibilities while buying and selling on eBay while the Privacy Policy describes the information we collect about you and what we use this information for.

The User Agreement has been revised to reflect eBay International A.G.'s ownership of the online services available at www.ebay.com.au. You can go directly to the summary of the changes, or view the entire revised User Agreement and Privacy Policy.

To view the revised User Agreement:
http://pages.ebay.com.au/help/community/png-user.html

To review the revised Privacy Policy:
http://pages.ebay.com.au/help/community/png-priv.html

The revised User Agreement and Privacy Policy are effective on the earlier of your registration date or 23 December 2002 for new registering users, and is otherwise effective on 22 January 2003 for all users registered prior to 23 December 2002.

Kind regards,

The eBay Team

eBay treats your personal information with the utmost care, and our Privacy Policy is designed to protect you and your information. To protect yourself, remember that:

*eBay will never ask you for your private information, such as credit card information or your account password, in an email.

*eBay will never send you any request or solicitation from a non-eBay email account or provide a link outside of eBay for entering credit card or other private information.

*eBay will never ask you to download a file in an email.

If you are concerned about the authenticity of an email solicitation for personal information that suggests that it is from eBay, you should not provide personal information. Likewise, if you are concerned about the authenticity of a web page that you have linked to through a spam email, you should not provide personal information. In both cases, forward the email via our on-line webform then select "Member Problems" then "Spam and Miscellaneous Offences" then select an issue most appropriate to your concern so that we can investigate it.

To be sure that you are signing into a genuine eBay Web site, look at the Address/Location area of your browser. At a genuine eBay.com sign-in or log-in page, the URL (link) that appears in the Address/Location area of your browser will begin with "http://cgi.ebay.com.au/". Please pay close attention to all characters in the address, including the forward slash (/) that follows "ebay.com.au". Even if the Address/Location includes the word "ebay", it may not be a genuine eBay Web site. For further information on the URLs used on eBay web pages, please visit our Account Protection page.

Regards,
eBay Australia

PayPal has advised that Australian sellers now benefit from lower currency exchange rates when withdrawing funds to an Australian bank account.

The current exchange rate will be displayed each time you make a withdrawal from your PayPal account to your Australian bank account, as well as afterwards in your Transaction History log. As always, you get to choose when and how much to withdraw from your PayPal account.

In addition, PayPal recently launched its Multiple Currencies feature, which now supports five currencies: U.S. Dollars, Pounds Sterling, Euros, Canadian Dollars, and Yen. The Multiple Currencies feature makes it even easier for our Australian members to trade with buyers and sellers in Europe, Canada, and Japan.

It is too early to say when changes may take place on eBay Australia. We will provide more detailed information about our plans in the months ahead, and will announce any changes on the Announcement Board.

Regards,
eBay Australia

New to site are enhancements to the Sell Your Item form and Checkout to help you complete your eBay transactions.

Sellers who have a feedback of over 10 and choose to accept Bank Deposit payments are now able to display their bank account information automatically to buyers in Checkout saving time and emails.

Sellers, to use Bank Deposit Express simply follow these steps when listing your item:
1. In the Payment Methods section select Bank Deposit Express.
2. Click on ‘Enter bank account information for Bank Deposit Express’
3. When the Enter/Edit Your Bank Account Information page opens, enter your bank account information. This information can be updated or removed at any time in the Preferences section of My eBay.
4. You only need to enter your bank account information once. You can then select the Bank Deposit Express payment method whenever you list an item to enable buyers to view your bank account information in Checkout.

Buyers, look out for seller bank account information in Checkout. Bank deposit is a quick and inexpensive way to pay for items – you can transfer funds to the seller’s bank account via online banking or deposit money via a bank branch.

For more information about Bank Deposit Express please visit our seller help or buyer help pages.

Regards,
eBay Australia

Community Development is pleased to invite you to attend a Selling Antiques & Collectables online workshop.

This workshop will be held on Wednesday 11 December, from 8.00pm to 9.00pm AEST on the Collectables & Antiques chat board.

Please join eBay member gayle_knowles, as she presents tips on sourcing antiques and collectables, researching your items, setting prices, photography tips, and successful selling advice. gayle_knowles will also be available to answer your questions as the workshop progresses.

Workshops are chatboard events presented by eBay staff, special guests and expert eBay members on a myriad of eBay-related subjects. Workshops combine informative material with interactive discussion. They are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of interesting subjects. More eBay Australia Workshops will be held within the coming months. If you have ideas on future Workshop topics, let us know.

More information on our upcoming (name of workshop) workshop and workshops in general can be found at our Workshops Information page.

We look forward to seeing you there!


Regards,
eBay Australia

Here are some of the bigger changes we’ll be making to the categories in December 2002.

NOTE: These changes are designed to make it easier for people browsing eBay to find what they are looking for. Many of these changes are the result of members’ requests.
If you would like to suggest a change to the categories please contact Customer Support via the HELP link.
--------------------------------------------------------------

BOOKS
Books will be renamed as “Books, Comics & Mags”. New categories include Antiquarian & Rare, Health & Fitness, New Age, Psychology & Self Help, and Foreign Language.

BUSINESS
Commercial Services will be added.

CARS & MOTOR BIKES
Bike Parts will be created with new sub-categories. Other Vehicles is a new category.

CHINA, GLASS & POTTERY
Crystal will be added under Glass, and under Porcelain there will be 3 new categories, Johnson Bros., Lladro, and Villeroy & Boch.

CLOTHING & ACCESSORIES
Baby and Men: Shirts will be expanded.

COLLECTIBLES:
Collectibles will be renamed “Collectables”. Bottles & Jars will be expanded. Other new categories include: Holiday & Seasonal and Canisters.

COMPUTER GAMES:
Atari, Sega Mega Drive and Nintendo NES will be expanded with new categories.

COMPUTERS & IT
Servers will be expanded with new categories.

HOME & GARDEN
Home & Garden will be renamed as “Home, Lifestyle & Baby”.

JEWELLERY, GEMS, WATCHES
Costume Jewellery will be expanded.

MOVIES
Movies will become “Movies & DVDs”.

MUSIC
Music will be renamed “Music & Instruments”.

PHONES
Nokia categories continue to be expanded to include latest models. Other new categories include Prepaid Starter Packs.

SPORTING GOODS
The Camping & Outdoor categories will be expanded. Equestrian is a new category, and Fishing will be expanded.

LOTS MORE…
A new category called Special Occasions will be added.

********************

Regards,
eBay Australia

In an ongoing effort to introduce members to the variety of items being offered on eBay, we will be introducing a new feature called "More Items You May Like". This feature will be displayed in your My eBay Bidding/Buying Tab, and will show items that you may be interested in, based on your past bidding or buying behaviour.

The items displayed will be similar to those items you have bid on or purchased previously and will match your general interests. This feature will try to focus on items that are different to what you have recently bid on or bought.

All items with the Gallery option selected qualify to be included in this new section of My eBay.

If you do not wish to see these items you can minimise the feature in My eBay or choose not to display it at all by changing your preferences in My eBay.

Regards,
eBay Australia

Due to the Thanksgiving holidays in the US, our regularly scheduled maintenance will not take place on Friday 29 November 2002. Maintenance will continue weekly from Friday 6 December 2002.

Please note that any seven day listings that begin between 8:00PM AEDST and 10:00PM AEDST on Friday 29 November 2002 will end during the maintenance period on Friday 6 December 2002. These items will be inaccessible during the maintenance period.

Regards,
eBay Australia

Within the next few weeks there will be some enhancements to the Sell Your Item form and Checkout to help you complete your eBay transactions.

Sellers who have a feedback of over 10 and choose to accept Bank Deposit payments will soon be able to display their bank account information automatically to buyers in Checkout saving time and emails. Buyers can then quickly and inexpensively pay for the item by transferring funds to the seller's bank account via online banking or depositing money via a bank branch.

More information about Bank Deposit Express will be posted to the Announcement Board when the enhancements have been made.

Regards,
eBay Australia

We are pleased to announce the introduction later this year of a new tool for eBay sellers: eBay Selling Manager. eBay Selling Manager is an online sales management tool that will help you manage your eBay listings and transactions faster and more efficiently. It provides online sales management, but does not upload listings to eBay. When used in concert with our new bulk listing tool, Turbo Lister (to be released in Australia early next year), Selling Manager will provide a complete system for selling on eBay.

Best of all, eBay Selling Manager will be easily accessed online, directly from the Selling tab of My eBay.

eBay Selling Manager will help to maximise your efficiency as a seller. Here are some of the key features and benefits you can expect:

* Greatly reduce the time you spend on buyer emails by using fully customisable email templates.
* View a snapshot of all your pending, active, and sold listings.
* Track all of your bidding and sales through payment, postage and feedback.
* Print professional labels and invoices.
* Relist items in bulk.
* And more…!

eBay Selling Manager will be offered with a free 30-Day trial. After the trial period, there will be monthly subscription fee of AU$9.95.

More information about Selling Manager will be posted to the Announcement Board when the enhancements have been made.

Regards,
eBay Australia

eBay Australia will be hosting a 1 cent Picture Pack Day on 27th November.

All sellers on ebay.com.au can add a picture pack to their listing for only 1 cent.

Picture Pack gives a large amount of exposure for your item for a low price. You can add up to six pictures, supersize all of your pictures and display your listing in the eBay Gallery - $3 of value for only 1 cent.

Use picture pack to help attract more buyers and a higher price.

Price promotions on eBay Australia only happen every once in a while, so make sure you take advantage of this opportunity. This is the first time we have had a 1 cent Picture Pack day.

Have fun trading on eBay!

Regards,
eBay Australia

Community Development is pleased to invite you to attend an Item Descriptions online workshop.

This workshop will be held on Wednesday 20 November, from 7.30pm to 8.30pm AEDST on the Round Table chat board.

Please join eBay member fearless.fil, as he presents some guidelines and tips on making the most of your item description. fearless.fil will also be available to answer any questions you may have on item descriptions.

Workshops are chatboard events presented by eBay staff, special guests and expert eBay members on a myriad of eBay-related subjects. Workshops combine informative material with interactive discussion. They are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of interesting subjects. More eBay Australia Workshops will be held within the coming months. If you have ideas on future Workshop topics, let us know.

More information on our upcoming Item Descriptions workshop and workshops in general can be found at our Workshops Information page.

We look forward to seeing you there!

Regards,
eBay Australia

Here are some of the bigger changes we’ll be making to the categories in November 2002.

NOTE: These changes are designed to make it easier for people browsing eBay to find what they are looking for. Many of these changes are the result of members’ requests.
If you would like to suggest a change to the categories please contact Customer Support via the HELP link.
--------------------------------------------------------------

ANTIQUES & ART:
New categories include SELF REPRESENTING ARTISTS, and ANTIQUES 20TH CENTURY, MUSICAL INSTRUMENTS and CLOCKS.
PRIMITIVE, RUSTIC ART will be replaced by FOLK ART.

CHINA, POTTERY & GLASS:
SELF REPRESENTING ARTISTS is an exciting new category here.

COINS:
Under COINS: AUSTRALIA PRE-DECIMAL will have three new subcategories added: GOLD COINS; COLLECTIONS, LOTS; PROOFS & PATTERNS.
PRE-FEDERATION will be added to BANKNOTES: AUSTRALIA

COLLECTIBLES:
A major new category is POSTERS

CONSUMER ELECTRONICS:
DJ EQUIPMENT will become PROFESSIONAL AUDIO and will be expanded with many new sub-categories.

HOME & GARDEN:
Will receive a timely new category called CHRISTMAS, FESTIVE

MUSIC:
PRO-AUDIO will be expanded with new sub-categories

SPORT:
New categories include: HELMETS, HUNTING,
Categories to be retired include: ARCHERY, CLIMBING, DARTS, PAINTBALL

STAMPS:
Under STAMPS: WORLD, the category EUROPEAN will be broken down into seven sub-categories including RUSSIA & AREA, SCANDINAVIA etc.

LOTS MORE:
METAPHYSICAL will be expanded out with new sub-categories.

***********

Regards
eBay Australia

We are pleased to announce that listing scheduling is now available on the Sell Your Item form.

Listing scheduling gives you the flexibility to list items on eBay at a starting day and time you choose, up to three weeks in advance. You can now create your listings at your convenience and control the time they start and end. An AU$0.20 fee will apply for this feature, in addition to normal eBay fees.

For more information about listing scheduling, please visit our Frequently Asked Questions page.

Regards,
eBay Australia

The current Bid Retraction form requires members to manually enter the explanation for retracting a bid. To make it easier to complete this form we have introduced a drop down menu. This menu will allow members to quickly select one of the following valid reasons for the bid retraction:

* Entered wrong bid amount
* Seller changed the description of the item
* Cannot contact the seller

This change does not affect the Bid Retraction policy. Please refer to the Bid Retractions page for further information on this policy.

We hope that these changes will help to ensure a better trading experience for all eBay buyers and sellers.

Regards,
eBay Australia

One of eBay's primary goals is to increase customer satisfaction by providing all members with a new convenient, easy and fast way to find information, obtain help and making it easier to buy and sell. As a result, we have developed a new Help system designed to provide access to Help directly from the page you're working from.

You can now obtain help information without leaving the page you are working on by clicking on the "Help" link in the Navigation Bar on every page of the site. "Learn More" links on certain pages will also be converted to bring you to the new Help system.

Help is divided in to five topics:

Registration Guide
Buyer Guide
Seller Guide
My Account
New Users

This should make it easier for you to find relevant Help when you need it. After reading the Help pages and you still need to contact Customer Support you can use the 'Ask a Question' link located on most Help pages.

We will be gradually removing old Help pages from the site including "If you have any questions, please contact Customer Support" links. We will continue making changes until all of the Help content on the site is converted into the new Help system including Trust and Safety information.

Until this time, you can still access Trust and Safety through various areas on the site including the Site Map and Services located in the Navigation Bar on every page of the site.

We will also continue to work on additional features to make it easier for you to get the help you need, when you need it. If you have not seen the new Help system, we invite you to try it, just click on Help in the Navigation bar. We hope that these changes improve your eBay experience.

Regards,
eBay Australia

As eBay Australia continues to experience exceptional levels of growth and enhances its category offering, there exists an excellent opportunity to drive and manage the key 'collectables' market.

The successful candidate will lead, develop and implement the core market development strategy to maximise revenues and increase community awareness of the collectables categories on eBay. By understanding the dynamics of eBay's competitive position and leveraging commercial opportunities through all channels, you will provide strategic insight, in-depth analysis and demonstrable marketing success to a growing market.

This role demands a dynamic and innovative manager with a proven track record in classical consumer marketing strategy, ideally from the FMCG sector, consumer durables industry or within a management consultancy. A creative, analytical and pragmatic approach to developing impactful promotional strategies with superior interpersonal skills to build cross functional relationships is key. A passion for the internet and/or collectables market is crucial.

If you are interested in applying for the role or finding out more, then please contact Luke Partridge at Michael Page, our retained recruitment agency - lukepartridge@michaelpage.com.au.

Please refer to our jobs page for other current vacancies.

Regards,
eBay Australia

We are pleased to announce that within the next few weeks, we will begin to offer a listing scheduling feature on the Sell Your Item form. Listing scheduling gives you the flexibility to list items on eBay up to 3 weeks in advance. This will enable you to list items at a day and time of your choice and control the time they start and therefore end.

An AU$0.20 fee will apply for each listing using this feature, in addition to normal eBay fees.

Regards,
eBay Australia

This week, we are pleased to introduce a number of enhancements and upgrades to the Sell Your Item 2.0 listing form. Here are some of the changes you can expect to see:

*There are now wider columns in the Help section, to minimise wrapping of text and reduce scrolling.

*Previously, when relisting, any pictures stored with eBay Picture Services could not be changed or edited without losing other information about your item. When relisting, you can now change or edit pictures with eBay Picture Services and retain information about your item.

*We'll now return you to the Picture section if you change picture preferences.

*Design enhancements, including wider boxes in the Title, Picture URL and Gallery to make the form more user-friendly.

*If you host your own images and use these images in your item's description, you will now have the option to add a picture icon without using a URL in the picture URL box.

We hope that these changes help increase the effectiveness of Sell Your Item 2.0.

Regards,
eBay Australia

This week, we are excited to introduce the enhanced PowerSeller program. Details on the new Program will appear on the site over the next few days.

The Program will now have five levels: Bronze, Silver, Gold, Platinum and Titanium. Existing PowerSellers will notice enhanced program pages and a new PowerSeller icon next to their User ID and will also receive an email in a few days sharing details on the new program and their new membership levels. Learn more.

Members who qualify for the PowerSeller program and have not yet joined will automatically receive an invitation to join the program in the next week.

Since it may take a few days to complete the introduction of the new Program to the site, you may experience some irregularity when signing in to the PowerSeller information pages. You may also notice that the new icon appears gradually in your listings. We apologise in advance for any inconvenience this may cause you, and thank you for your patience as we make these exciting changes. For further information, please visit our Frequently Asked Questions page.

We hope the new and improved PowerSeller program will make your eBay experience even better.

Regards,
eBay Australia

eBay's Personal Offer feature has been renamed Second Chance Offer.

Second Chance Offer is a feature that allows sellers to offer their item to a specific under-bidder if the original transaction cannot be completed, or if the seller has an identical item to sell. After receiving feedback from members of our community, we believe that this new identity better describes this feature.

The name change, along with new links to the feature across the site,
will appear over the next few days. Once the change has been made, sellers will be able to access the feature from the closed item
page, the seller's view of closed bid history, and the "Items I've
Sold" table in My eBay. Please note that this change may not be visible to all members until it is fully released to the site.

Sellers do not pay an insertion fee for sending a Second Chance Offer, and only pay a Final Value Fee if the offer is accepted.

For more information on Second Chance Offer, click here.

We hope you'll give Second Chance Offer a try!

Regards,
eBay Australia

Here are some of the bigger changes we’ll be making to the categories late October 2002.

NOTE: These changes are designed to make it easier for people browsing eBay to find what they are looking for. Many of these changes are the result of members’ requests.
If you would like to suggest a change to the categories please contact Customer Support via the HELP link.
--------------------------------------------------------------



BOOKS:
RARE will be renamed ANTIQUARIAN & RARE.
EDUCATION will be renamed TEXTBOOKS.

COINS:
There are some major changes to Coins. Please see preview link on the coins page

COLLECTIBLES:
FIREFIGHTING & POLICE will be moved into COMMUNITY SERVICES.
KITCHENWARE will be renamed HOUSEWARES & KITCHENWARE.
ROYAL COMMEMORATIVES will be renamed ROYAL MEMORABILIA
MILITARIA will be expanded. See preview link on the collectibles page
BADGES will become PINS, BADGES, PATCHES.
TRADING CARDS will become TRADING CARDS & TAZO PICKERS and will be expanded.

SPORTING GOODS:
TEAM MERCHANDISE will be reduced to NRL, AFL, RUGBY UNION & V8 SUPERCARS.

CARS, BIKES & BOATS:
The MOTORCYCLES and BOATS categories will be expanded.


***********

Regards,
eBay Australia

eBay treats your personal information with the utmost care, and our Privacy Policy is designed to protect you and your information. To protect yourself, remember that:

*eBay will never ask you for your private information, such as credit card information or your account password, in an email.

*eBay will never send you any request or solicitation from a non-eBay email account or provide a link outside of eBay for entering credit card or other private information.

*eBay will never ask you to download a file in an email.

If you are concerned about the authenticity of an email solicitation for personal information that suggests that it is from eBay, you should not provide personal information. Likewise, if you are concerned about the authenticity of a web page that you have linked to through a spam email, you should not provide personal information. In both cases, forward the email via our on-line webform then select “Member Problems” then “Spam and Miscellaneous Offences” then select an issue most appropriate to your concern so that we can investigate it.

To be sure that you are signing into a genuine eBay Web site, look at the Address/Location area of your browser. At a genuine eBay.com sign-in or log-in page, the URL (link) that appears in the Address/Location area of your browser will begin with "http://cgi.ebay.com.au/". Please pay close attention to all characters in the address, including the forward slash (/) that follows "ebay.com.au". Even if the Address/Location includes the word "ebay", it may not be a genuine eBay Web site. For further information on the URLs used on eBay web pages, please visit our Account Protection page.

Regards,
eBay Australia

Congratulations to 'footycj', the winner of our Outback Adventure promotion for September. We hope you and your friend have a great holiday, courtesy of AAT Kings and eBay Australia & New Zealand.

Thank you to all members who qualified for the draw by successfully selling three items during the month.

Regards,
eBay Australia

Community Development is pleased to invite you to Join Simon Smith, eBay Australia's Managing Director, to celebrate our 3rd anniversary. Simon will be discussing eBay Australia's history over the last three years, and going over some of our future plans. Simon will also be answering member questions about eBay Australia.

This workshop will be held on Tuesday 15 October, between 7.30pm - 8.30pm AEST on The Round Table.

Workshops are chatboard events presented by eBay staff, special guests and expert eBay members on a myriad of eBay-related subjects. Workshops combine informative material with interactive discussion. They are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of interesting subjects. More eBay Australia Workshops will be held within the coming months. If you have ideas on future Workshop topics,
let us know.

More information on workshops in general can be found at our
Workshops Information page.

We look forward to seeing you there!

Regards,
eBay Australia

We have updated and clarified our Catalogue listing policy and are introducing a new Compilation and Informational Media policy.

The updated Catalogue policy clarifies the rules for listing old and collectible catalogues. Old and collectible catalogues may be listed as long as they follow the guidelines of the new policy.

Please see the complete Catalogue and URL Sales policy.

We are also introducing a new Compilation and Informational Media policy that limits listings that offer “compilations” of items or information.

These listings inhibit the ability of buyers to find items using description search since they include long lists of key words in the description.

Sellers may continue to list compilation and informational items, however, they must do so within the narrow guidelines of the new Compilation and Informational Media policy.

Both of these policies became effective Thursday, October 10th, however, all currently listed items that are affected by these policies may complete the scheduled listing.

Regards,
eBay Australia

Over the next few weeks, we will be making changes to the Web Address (URL) of some My eBay pages. You may notice that in some cases these changes will disengage your current My eBay bookmarks. We apologise in advance for any inconvenience this may cause, and encourage you to bookmark the new URLs to these pages, which you can reach by signing in and clicking on ‘My eBay’ at the top of any eBay page.

We appreciate your patience while we make this necessary change.

Regards,
eBay Australia

It’s here! After sell-out success in Sydney, eBay Academy (formerly eBay University) is coming to Melbourne.

You’re invited to come along on Saturday 9th November and spend the day learning all about eBay from real life eBay staff and other eBay members. We’ll show you the ins and outs of eBay, and you’ll have the chance to meet and exchange tips with like minded eBay enthusiasts.

The day consists of 5 presentations on how to buy and sell on eBay. Topics range from basic browsing and buying, through to improving your listings with pictures and HTML. The staff of eBay Australia will be on hand to answer any questions you might want to ask as well.

Where? When? eBay Academy – Melbourne will run from 9am to 5.30pm on Saturday 9th November at The Park Hyatt Melbourne. For location and parking details go to the Hyatt’s website at www.melbourne.hyatt.com

Tickets are $30 per person but you can bring a friend for free!

For full details, or to make a booking, go to www.ebay.com.au and click on the eBay Academy link.

We’ll see you there!

Regards,
eBay Australia

I am very happy to announce that eBay's acquisition of PayPal is complete. We are now working together with a common goal: to help buyers and sellers trade online.

A great many eBay buyers and sellers use PayPal to complete their transactions, and have told us that they would like to have PayPal integrated into the eBay site. Within the next few weeks, that will begin to happen on the U.S. site. In the first phase of integration you will see PayPal featured on the Sell Your Item and View Item pages on the U.S. site. Further integration will happen over the coming months. eBay Payments by Billpoint will be available in the first few months of 2003. At that time we will work closely with Billpoint users to ensure a smooth transition during the phase-out process.

It is too early to say when changes may take place on eBay Australia. We will provide more detailed information about our plans in the months ahead, and will announce any changes on the Announcement Board. Our goal is to make trading on eBay faster, safer and more convenient for buyers and sellers alike.

Stay tuned for more details about these changes over the next few weeks.

We are pleased to be able to make PayPal simpler to use on eBay as so many of you have requested. We hope these changes will help you become even more successful in the future.

Regards,
Meg

Meg Whitman
CEO

The announcement of the winner of the Outback Adventure competition has been slightly delayed and will be announced by the end of next week.

Thank you to all members who sold three items in September to qualify for entry.

Regards,
eBay Australia

We are pleased to announce that a new feedback star for members who reach a feedback rating of 50 has been launched. The new star is blue and will identify members who have a feedback rating of 50 to 99.

This new level of feedback recognition was developed, in part, due to input from our community. We hope this new feedback level will enhance your buying and selling experience on eBay.

Regards,
eBay Australia

We are pleased to announce that we will be introducing our new PowerSeller Program in the coming weeks. The new PowerSeller Program is designed to serve you better and provide you with more benefits than ever before.

The Program will now have five levels: Bronze, Silver, Gold, Platinum and Titanium.

Some highlights of the new PowerSeller Program will include:

* A new icon and logo;
* Priority email support for all program members;
* PowerSeller information pages;
* PowerSeller discussion board.

We will provide more information here as it becomes available. We hope the new and improved PowerSeller program will make your eBay experience even better.

Regards,
eBay Australia

Do you have a passion for online marketing?

This position will play an integral role within the marketing team to implement, track and analyse a range of online campaigns. By implementing campaigns using an ad server, the Online Traffic Analyst will be able to track registrations and leverage the company's expertise to effectively generate new customers through online advertising.

You will work closely with the rest of the team to manage partnerships with leading websites and act as a troubleshooter providing solutions to enhance campaign performance. As well as assessing this effectiveness, you will provide detailed reports to assist the team in improving campaign performance.

This is a role that provides an excellent opportunity for a degree qualified candidate to use their commercial savviness and market analysis to carve out an online career. You will have very strong Excel skills, an exceptionally high attention to detail, be able to work in a fast paced environment with an ability to multi task and be passionate about the internet. In return you will be rewarded with a competitive salary, excellent career prospects and an unrivalled working environment.

Interested applicants should email their CV with a covering letter to Luke Partridge at Michael Page Marketing, lukepartridge@michaelpage.com.au.

* Applications sent directly to eBay will not be considered.

Regards,
eBay Australia

eBay Company employees must follow strict rules when buying and selling on eBay company websites. We have recently updated the employee trading policy. Among the guidelines employees must follow are:

- eBay Company employees must use a personal, non-Company email address to conduct business on eBay Company websites.

- When an eBay Company employee bids on or purchases an item, the employee must email the seller the link to the policy. In addition, when an eBay Company employee lists an item for sale, the eBay Company employee must include the link to the policy in their listing.

You can read the new policy here: Employee Trading Policy.

Regards,
eBay Australia

To help our visitors register more easily and quickly on eBay, we are making the following changes this week:

1. Sign In and Review and Confirm Your Bid
The "Register" button is now easier to find on these pages. There is no change to the way these pages work.

2. Registration
We have reduced the number of pages in the Registration process, so that new members can finish Registration and get back to viewing, watching, and buying items more quickly.

Regards,
eBay Australia

We have introduced some changes to the Search page. The Search page can be accessed by clicking 'Search' in the navigation bar at the top of any eBay page. These changes are designed to make Search simpler and easier to use.

The main change is that the Search by Item Number tab has been removed. There are now three simple ways you can easily search by item number to view the listing page for that item. First, you can enter an item number directly into the search box on our homepage. Alternately you can enter the number directly into the Search Title box on the Search page or the Search box on the Advanced search tab.

The Completed Items Search tab has also been removed - you can now search for completed items using the Advanced Search tab. As always, you can also search for completed items by using any regular eBay search method, then selecting 'Completed Items' from the 'Show' panel on the left hand side of the search results page.

We hope you find the Search page even easier to use than before.

Regards,
eBay Australia

Feedback is a cornerstone of the eBay experience, and Feedback Stars are a fun way to mark milestones of buying and selling on eBay. We are pleased to announce that next week, we will introduce a new feedback star for members who reach a feedback rating of 50. The new star will be blue and will identify members who have a feedback rating of 50 to 99.

This new level of feedback recognition was developed, in part, due to input from our community. We hope this new feedback level will enhance your buying and selling experience on eBay.

Regards,
eBay Australia

Our new Pop-Up Help system is currently in the process of launching across eBay Australia. You can now access it by clicking 'Help' at the top of any eBay page. Pop-Up Help will include a link to contact Customer Support on every help page.

While Pop-Up Help launches, the links to contact Customer Support may not be available for a short period. During this period, you can contact Customer Support by following these steps:

* Click Help at the top of any eBay page
* Click 'Use eBay's Previous Help System'
* In the new window that opens, scroll down to the Top Questions section, and select any question
* At the bottom of the next page, you'll find a 'Contact Customer Support' link.

Our apologies for any inconvenience caused during this time, however we are sure you'll find our new Pop-Up Help a much quicker and easier way to locate the help you're looking for.

Regards,
eBay Australia

Over the next few weeks, we will be introducing new versions of the End of Auction email, tailored to both buyers and sellers.

Now the highest bidder and seller will each receive a different End of Auction notice for the same transaction. Both emails will contain all the relevant details needed to complete the transaction and are tailored specifically to the member’s needs, displaying only the information that is relevant to you as a buyer or seller.

The design of these emails has also been improved and the email content shortened, to allow both sellers and buyers to find the information they're looking for quickly and easily. Postage and other charges will also be included in the email, if the seller makes this information available.

You will also see changes in other eBay emails including Daily Status and Saved Searches, so make sure to look out for these if you have opted-in to receive them!

To view the new emails and the specific change, check out the information page.

We hope the changes enhance your eBay experience.

Regards,
eBay Australia

On Wednesday the 18th of September, the Entertainment and Memorabilia Chatboard will be renamed to "Sport, Books, Movies and Music". The name change is designed to better reflect the subject matter of the chatboard.

This chatboard is a great place to talk about Sport, Books, Movies and Music on eBay Australia - we look forward to your participation!

Regards,
eBay Australia

One of eBay's primary goals is to increase customer satisfaction by providing all members with a new convenient, easy and fast way to find information, obtain help and making it easier to buy and sell. As a result, we have been developing a new Help system designed to provide access to Help directly from the page you're working from. We implemented this feature on the new Sell Your Item form, and received very positive feedback. Based on this feedback, we are launching this new Help system later this month.

Beginning in late September, you will be able to obtain help information without leaving the page you are working on by clicking on the "Help" link in the Navigation Bar on every page of the site. "Learn More" links on certain pages will also be converted to bring you to the new Help system. Here are some other improvements you can expect:

Side-by-side Help - Clicking on the Help tab will present information in a separate Help window. This will allow you to obtain help information without leaving the page you're working on.

Updated information - The information in the Help system has been updated to improve accuracy and readability. We will continue to update Help on a regular basis to ensure that the information is always current.

Improved organisation of content - Help will be divided in to four topics:

Buyer Guide
Seller Guide
My Account
New Users

This should make it easier for you to find relevant Help when you need it.

In the coming weeks, we will be gradually launching the new eBay Help system across the site. While we do this, you may see both old and new Help on certain areas of the site. We will also continue to link to eBay’s Previous Help System for a limited time. We will continue making changes until all of the Help content on the site is converted including Trust and Safety. Until this time, you can still access Trust and Safety through various areas on the site including the Site Map and Services located in the Navigation Bar on every page of the site.

We will also continue to work on additional features to make it easier for you to get the help you need, when you need it. If you have not seen the new Help system, we invite you to try it on the Sell Your Item form. We hope that these changes improve your eBay experience.

Regards,
eBay Australia

Community Development is pleased to invite you to attend a Basic HTML, Tips and Tricks online workshop.

This workshop will be held on Wednesday, 25 September, from 8.00pm to 10.00pm AEST on the HTML & Images Help chat board.

Please join eBay member lyndaroxanne, as she presents the basics of HTML. HTML is easier than you may think, and is a great way to jazz up your item descriptions. lyndaroxanne will also present some HTML tips and tricks, and will be available to answer your HTML questions as the workshop progresses.

Workshops are chatboard events presented by eBay staff, special guests and expert eBay members on a myriad of eBay-related subjects. Workshops combine informative material with interactive discussion. They are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of interesting subjects. More eBay Australia Workshops will be held within the coming months. If you have ideas on future Workshop topics, let us know.

More information on our upcoming Basic HTML, Tips and Tricks workshop and workshops in general can be found at our Workshops Information page.

We look forward to seeing you there!

Regards,
eBay Australia

Here are some of the bigger changes we’ll be making to the categories late September 2002.

NOTE: These changes are designed to make it easier for people browsing eBay to find what they are looking for. Many of these changes are the result of members’ requests.
If you would like to suggest a change to the categories please contact Customer Support via the HELP page.
--------------------------------------------------------------

BOOKS:
The following sections will be expanded: BUSINESS, COOKING & DRINKS, HOUSE & GARDEN, SPORTS & RECREATION and TEXTBOOKS

COMPUTER GAMES:
The following sections will be expanded: NINTENDO 64, PC, SONY PLAYSTATION, and SONY PLAYSTATION 2

JEWELLERY, GEMS, WATCHES:
BODY JEWELLERY will be expanded.

CARS, BIKES & BOATS:
CAR PARTS will be expanded to include FORD, HOLDEN, JAPANESE, AMERICAN, and BRITISH. Also the BIKES section will grow, as will the PUBLICATIONS & BROCHURES section.

CLOTHING & ACCESSORIES:
The following sections will be expanded: BOYS and GIRLS where new sizes will be added.

COLLECTIBLES:
COLLECTOR PLATES will be moved under DECORATIVE

Regards,
eBay Australia

Today, across the U.S. and around the world, people will pause to commemorate the tragic events of September 11th. It is hard to believe that an entire year has gone by. I would like to take a few moments to address the eBay Community, both in America and around the world.

The eBay Community – members and staff alike – rallied in an extraordinary way in response to the terrorist attacks. From the charitable efforts of members through Auction for America, to memorials and vigils on our discussion boards, eBay members reached out to each other from all over the world. That strength, which continues today, is what makes the eBay Community great.

We have provided a September 11th Memorial discussion board encouraging you to post your thoughts and remembrances relating to the tragedy. This board will remain open until 8.00pm AEST on 12th September 2002, and will remain up as a memorial once it closes.

To the families and communities directly affected by the attacks, I speak for everyone at eBay when I say we hold you in our thoughts every day.

Regards,
Meg

Meg Whitman
CEO

Several eBay members have notified us they have received an email which attempts to gain access to their User ID and password. As always, we strongly recommend that you do not give out your password and User ID to anyone, under any circumstances. This current attempt involves an email being sent to members indicating that their contact information is too old and the recipient must update their contact information or face possible suspension. The purpose of the e-mail is to secure the member's eBay ID and eBay passwords.

As a reminder, within the eBay Privacy Policy, we strongly recommend that you do not give out your password and User ID to anyone. However, we also recognise that you may in some cases, and therefore you should evaluate the privacy policy of that third party and make sure that you trust them with your information. When you disclose this information you are allowing another individual or company to act on your behalf. You are responsible for any action that a third party takes on your behalf, including any financial consequences that may occur.

eBay has very high standards when it comes to your privacy and the information that you provide us. We use your information in accordance with our User Agreement and Privacy Policy. We provide you with prior notice whenever we modify or change our User Agreement or Privacy Policy. Our privacy policies are held to the high standard of outside organisations, such as eTick. For a complete review of our privacy policy, click here.

Many companies offer our members third party services that require the use of their eBay password and User ID. We do not know how these companies use your information and therefore, we still encourage you, as a general policy, not to disclose your User ID and password to anyone, and read very closely a company's privacy policy if you choose to provide any information to them.

Regards,
eBay Australia

One of eBay's primary goals is to increase customer satisfaction, and decrease the time it takes for members to receive answers to their questions from Customer Support. One way to do that is for members to submit their questions via the Customer Support Webform, located in our Help section. It's the easiest way to write us, and we offer instant help for many questions.

When you use the web page; it ensures a more timely response from Customer Support. This allows us to quickly route questions to trained representatives, thus cutting down on response time. It also allows us to provide instant answers to common questions.

Over the last month we have been working to remove individual email address links to Customer Support from the site, because those email links were less efficient than the Customer Support Webform.
The Customer Support Webform is available regardless of whether a member is registered with eBay. Members will need to be registered only if they are accessing the areas of the form directly related to registered members.

Over the next few weeks, we will be making it easier to access the Customer Support Webform and will continue to work to make the form the most efficient way to find the answers to your questions on eBay.

Regards,
eBay Australia

Our August Category Changes are now live on the site.

These changes are designed to make it easier for people browsing eBay to find what they are looking for. Many of these changes are the result of members’ requests.

To read more about the detail of the changes please refer to our post further down on the 19th August.

Regards,
eBay Australia

eBay is pleased to announce an exciting promotion for sellers. AAT Kings have provided us with a great 12 Day Outback Adventure for two beginning in Sydney and ending in Alice Springs. The prize is valued at over $3000, plus airfares. Entry into the draw to win this great prize is automatic for any eBay member who sells 3 or more items on eBay Australia in the month of September. The terms and conditions form part of the rules of entry, for more information, click here. We will be announcing the winner here in early October so good luck!

Regards,
eBay Australia

ecorp Limited (ASX: "ECP") and eBay Inc (Nasdaq: EBAY) today
announced that eBay has agreed to acquire ecorp's equity interest in
their 50:50 eBay Australia and New Zealand joint venture for US$65
million (approximately AUS$120 million). To read on, click here.

Seller requirements have changed for the Multiple Fixed Price and Dutch Auction selling formats. The new requirements for these selling formats are as follows:

* Membership of 14 days or more
* Feedback of 20 or more

These seller requirements have been implemented to ensure that eBay remains a fun and safe place to trade.



Regards,
eBay Australia

Our August Category Changes have been postponed, at this moment in time we are unable to give an exact date of when they will appear. We are sorry for any confusion this may cause.

As a reminder here are some of the bigger changes we'll be making to the categories on this date.

NOTE: These changes are designed to make it easier for people browsing eBay to find what they are looking for. Many of these changes are the result of members’ requests.

BOOKS:
The FICTION, COMIC BOOKS and MAGAZINE categories will be expanded.

MOVIES:
Under DVDs, the REGION 4 category will be removed. When listing or browsing for a DVD, any one genre will include DVDs from any region. For more information on DVD regions, click on the guide at the bottom of the Movies Category Page.

MUSIC:
There will be several new categories created under CDs, RECORDS and MUSICAL INSTRUMENTS.

BUSINESS, OFFICE & INDUSTRIAL:
Business, Office & Industrial is a new category that will feature office products and equipment, wholesale goods and industrial equipment.

COMPUTER GAMES:
All NINTENDO, PLAYSTATION and SEGA categories will move up a level.

COMPUTERS & IT:
All sub-categories under HARDWARE will move up a level and the title HARDWARE will be removed.

COMPONENTS AND PERIPHERALS will be divided into two categories of COMPONENTS and INPUT PERIPHERALS.

Under SOFTWARE, the categories BUSINESS and FINANCE will be combined and sub-categories added.

PHOTOGRAPY:
A new category PROJECTION EQUIPMENT will be added.

CONSUMER ELECTRONICS:
The MP3 category will be expanded.

CALCULATORS will be moved to the new BUSINESS, OFFICE & INDUSTRIAL Category under OFFICE PRODUCTS, EQUIPMENT.

ELECTRONIC & PARTS will be renamed ELECTRONIC COMPONENTS and moved to BUSINESS, OFFICE &INDUSTRIAL.

BUSINESS & OFFICE will move to BUSINESS, OFFICE & INDUSTRIAL and renamed OTHER.

TEST EQUIPMENT will be renamed TEST, MEASUREMENT EQUIPMENT and moved to BUSINESS, OFFICE & INDUSTRIAL.

The CAR AUDIO category will be moved to the CARS & MOTORBIKES category.

PHONES:
The NOKIA category will be expanded to include the different models of Nokia mobile phones.

Under BUSINESS, TELEPHONE SYSTEMS will be moved to the new BUSINESS, OFFICE & INDUSTRIAL Category.

FAX MACHINES will be moved to BUSINESS, OFFICE & INDUSTRIAL.

SPORTING GOODS:
There will be many new categories including SCUBA and CLIMBING. The FISHING category will be expanded INTO several new categories include SPINNING/CASTING SALT-WATER and SPINNING/CASTING FRESH-WATER, TACKLEBOXES and clothing.

CARS & MOTORBIKES:
The CAR ACCESSORIES category will be expanded and CAR AUDIO will be moved from the CONSUMER ELECTRONICS category to the CARS & MOTORBIKES category.

CLOTHING & ACCESSORIES:
Under the Women’s PLUS SIZES category, CAREER, CASUAL, EVENING WEAR and OUTERWEAR will have new categories by clothing type.

HOME & GARDEN:
The BED & BATH, HOME DÉCOR, HOME IMPROVEMENTS & REPAIR, KITCHEN & TABLE, PET SUPPLIES and TOOLS categories will be expanded to include many new categories. HOUSEHOLD ITEMS will be renamed OTHER. There will be a new category called MINOR APPLIANCES.

Regards,
eBay Australia

eBay Australia will be hosting a free listing day for auction and fixed price items on Thursday 15th August 2002. Click here for more information. This means that all items (excluding Real Estate) listed on eBay Australia (ie in AU$) between 12:00:01am AEST and 11:59:59pm AEST on Thursday 15th August will be free to list. This will apply to INSERTION FEES ONLY. All other fees (including optional reserve price fees, final value fees, gallery and feature fees) will still apply.

Free listing day on eBay Australia only happens every once in a while, so make sure you take advantage of this opportunity to list your items for free. This is the first time we have had a free listing day for auction as well as fixed price items.

Have fun trading on eBay!

Regards,
eBay Australia

One of eBay's primary goals is to increase customer satisfaction, and decrease the time it takes for members to receive answers to their questions from Customer Support. One way to do that is for members to submit their questions via the Customer Support Webform, located in our Help section. It's the easiest way to write us, and we offer instant help for many questions.

When you use the web page; it ensures a more timely response from Customer Support. This allows us to quickly route questions to trained representatives, thus cutting down on response time. It also allows us to provide instant answers to common questions.

Over the last month we have been working to remove individual email address links to Customer Support from the site, because those email links were less efficient than the Customer Support Webform.
The Customer Support Webform is available regardless of whether a member is registered with eBay. Members will need to be registered only if they are accessing the areas of the form directly related to registered members.

Over the next few weeks, we will be making it easier to access the Customer Support Webform and will continue to work to make the form the most efficient way to find the answers to your questions on eBay.

Regards,
eBay Australia

As an eBay recommended payment service, we are pleased to announce the launch of Paymate Express. With this new service buyers do not need to register with Paymate to pay their seller via Paymate. Instead, sellers can choose to put the new Paymate Express logos in their eBay listing and buyers can simply click on the logo to be taken to the new Paymate Express Form to make an immediate payment.

Paymate Express is faster, simpler and secure and designed to be appealing to overseas buyers. Learn how to change the logos in your listings to Paymate Express. As always, Paymate processes all transactions in Australian Dollars so you do not lose on exchange rate conversions and money is deposited into the seller's Australian bank account.

Regards,
eBay Australia

Several eBay members have notified us about a possible attempt to gain access to User IDs and passwords. As always, we strongly recommend that you do not give out your password and User ID to ANYONE, under any circumstances. The current attempt involves an email being sent to members indicating that eBay has experienced server problems and that the recipient must update their contact information or face possible suspension. The purpose of the e-mail is to secure the member's eBay ID and eBay passwords.

As a reminder, within the eBay Privacy Policy, we strongly recommend that you do not give out your password and User ID to ANYONE. However, we also recognise that you may in some cases, and therefore you should evaluate the privacy policy of that third party and make sure that you trust them with your information. When you disclose this information you are allowing another individual or company to act on your behalf. You are responsible for any action that a third party takes on your behalf, including any financial consequences that may occur.

eBay has very high standards when it comes to your privacy and the information that you provide us. We use your information in accordance with our User Agreement and Privacy Policy. We provide you with prior notice whenever we modify or change our User Agreement or Privacy Policy. Our privacy policies are held to the high standard of outside organisations, such as eTick. For a complete review of our privacy policy, click here.

Many companies offer our members third party services that require the use of their eBay password and User ID. We do not know how these companies use your information and therefore, we still encourage you, as a general policy, not to disclose your User ID and password to anyone, and read very closely a company's privacy policy if you choose to provide any information to them.

Regards,
eBay Australia

1 x Trust and Safety Customer Support Representative

* Sydney based position
* $32,000 Pkg + Superannuation + Health Insurance + Stock Options + Bonus

We are looking for that special someone to join the Trust & Safety team to primarily provide support related to Investigations, Community Watch and Fraud. This will include: investigating policy violations, educating members on eBay policy, reviewing listings and analysing accounts to identify suspect activity.

This role involves a rotating roster including some weekend work so you will need to be flexible with your availability. All positions are based in central Sydney.

In order to succeed in this role you will have a passion for eBay, an eye for detail, excellent written communication skills and be a team player. Experience in customer service, particularly email, will be highly regarded. Excellent PC and touch-typing skills will also assist you achieve challenging productivity targets.

Interested applicants should email their CV with a covering letter to eva.bantin@robertwalters.com.au quoting Ref. No. 74744 or fax to (02) 8224 9292.

Alternatively, to find out more about this opportunity, please contact Eva Bantin on (02) 8224 9100 at the Robert Walters Sydney office.

* Applications sent directly to eBay will not be considered

Regards,
eBay Australia

Here are some of the bigger changes we’ll be making to the categories on August 17th 2002.

NOTE: These changes are designed to make it easier for people browsing eBay to find what they are looking for. Many of these changes are the result of members’ requests. If you would like to suggest a change to the categories please contact Customer Support via the link at the bottom of the HELP page.

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BOOKS:
The FICTION, COMIC BOOKS and MAGAZINE categories will be expanded.

MOVIES:
Under DVDs, the REGION 4 category will be removed. When listing or browsing for a DVD, any one genre will include DVDs from any region. For more information on DVD regions, click on the guide at the bottom of the Movies Category Page.

MUSIC:
There will be several new categories created under CDs, RECORDS and MUSICAL INSTRUMENTS.

BUSINESS, OFFICE & INDUSTRIAL:
Business, Office & Industrial is a new category that will feature office products and equipment, wholesale goods and industrial equipment.

COMPUTER GAMES:
All NINTENDO, PLAYSTATION and SEGA categories will move up a level.

COMPUTERS & IT:
All sub-categories under HARDWARE will move up a level and the title HARDWARE will be removed.

COMPONENTS AND PERIPHERALS will be divided into two categories of COMPONENTS and INPUT PERIPHERALS.

Under SOFTWARE, the categories BUSINESS and FINANCE will be combined and sub-categories added.

PHOTOGRAPY:
A new category PROJECTION EQUIPMENT will be added.

CONSUMER ELECTRONICS:
The MP3 category will be expanded.

CALCULATORS will be moved to the new BUSINESS, OFFICE & INDUSTRIAL Category under OFFICE PRODUCTS, EQUIPMENT.

ELECTRONIC & PARTS will be renamed ELECTRONIC COMPONENTS and moved to BUSINESS, OFFICE &INDUSTRIAL.

BUSINESS & OFFICE will move to BUSINESS, OFFICE & INDUSTRIAL and renamed OTHER.

TEST EQUIPMENT will be renamed TEST, MEASUREMENT EQUIPMENT and moved to BUSINESS, OFFICE & INDUSTRIAL

The CAR AUDIO category will be moved to the CARS & MOTORBIKES category.

PHONES:
The NOKIA category will be expanded to include the different models of Nokia mobile phones.

Under BUSINESS, TELEPHONE SYSTEMS will be moved to the new BUSINESS, OFFICE & INDUSTRIAL Category.

FAX MACHINES will be moved to BUSINESS, OFFICE & INDUSTRIAL.

SPORTING GOODS:
There will be many new categories including SCUBA and CLIMBING. The FISHING category will be expanded INTO several new categories include SPINNING/CASTING SALT-WATER and SPINNING/CASTING FRESH-WATER, TACKLEBOXES and clothing.

CARS & MOTORBIKES:
The CAR ACCESSORIES category will be expanded and CAR AUDIO will be moved from the CONSUMER ELECTRONICS category to the CARS & MOTORBIKES category.

CLOTHING & ACCESSORIES:
Under the Women’s PLUS SIZES category, CAREER, CASUAL, EVENING WEAR and OUTERWEAR will have new categories by clothing type.

HOME & GARDEN:
The BED & BATH, HOME DÉCOR, HOME IMPROVEMENTS & REPAIR, KITCHEN & TABLE, PET SUPPLIES and TOOLS categories will be expanded to include many new categories. HOUSEHOLD ITEMS will be renamed OTHER. There will be a new category called MINOR APPLIANCES.

Regards,
eBay Australia

eBay would like to thank everyone who attended the first Australian eBay University in Sydney on Saturday 27th July. It was a great success and was enjoyed by everyone involved. To see pictures of the big day please click here.

Regards,
eBay Australia

My eBay is one of the most useful tools for buyers and sellers on eBay, allowing you to keep an eye on your buying activity, selling activity, feedback and preferences all in one place. Based on community input, we have introduced enhancements to make My eBay even better!

Here are some of the enhancements you will notice:

*Save your preferred number of days to view items (up to 30 days) in My eBay.

*Watch up to 30 items now in your Watching table

*Customise the placement of each table in My eBay the way that you want to view them.

*Find other items from the same seller when you’re not the winning bidder, using the new “Items I Didn’t Win” table.

*Able to delete items from your Sold and Unsold tables.

*Automated movement of your ended items in the Bidding and Selling tables to more appropriate tables. (e.g. If you win an item it will move from your “Items I’m Bidding On” table to your “Items I’ve Won” table.)

*Able to track which of your sold and unsold items you’ve already relisted.

*Leave feedback more easily with our improved Feedback tab.

We’ve also made numerous enhancements to improve the look and feel of My eBay, and allow you to find things more quickly. We believe that these enhancements will make My eBay easier to use for both buyers and sellers. We hope you enjoy these changes.

Regards,
eBay Australia

This week, we will be introducing a new reporting feature for the eBay Discussion and Help Boards. This new feature will facilitate member reporting of Board Usage Policy violations on the threaded boards, and will enable eBay staff to receive and investigate such reports more quickly. This feature will not be available on the eBay Australia Cafe chatboard as unlike the other boards it is not threaded.

This button should only be used to report posts on eBay's Discussion Boards that violate our Board Usage Policy. Any site related problems or other member violations should be reported using the Customer Support web forms.

eBay US will be holding a Workshop on Friday, July 26th, 2002 at 9am AEST to discuss this new feature, how it will work, and when and how to use it. Workshops are interactive classes led by eBay Staff or Expert Members that remain archived for later reference.

Please join the US eBay Workshops Board for this event, titled "eBay Workshop: Reporting Board Usage Policy Violations".

The eBay Community has requested an easier and faster way to report violations of the board usage policy, and we look forward to working with our members to make the Community area of eBay even better.

For more information on this new feature, please visit our Frequently Asked Questions page.

Regards,
eBay Australia

We are excited to announce the launch of a number of new chatboards on eBay Australia. Many of these boards have been introduced by popular request from the eBay community.

The new chatboards include:

HTML and Images Help
If you have questions about using HTML, photos or other images in your listings, this chatboard will be a great source of knowledge. Have your questions answered by other members, learn how to jazz up your item descriptions, discover some HTML tricks and tips, and share HTML and images advice.

Clothing, Home & Lifestyle
This chatboard will be specifically for members of the eBay Clothing, Home and Lifestyle community - a place to share your views and suggestions regarding these topics.

Cars, Bikes & Boats
If you love Cars & Motorbikes, this chatboard is for you. Share tips and discuss a variety of topics relating to all things motoring.

The Chin Wag
This chatboard will be a place for eBay members to chat casually with each other, for discussions on a variety of topics.

We hope you enjoy chatting with other eBay members on these new chatboards.

Regards,
eBay Australia

Our July Category Changes have been postponed until July 20th 2002. Here are some of the bigger changes we'll be making to the categories on this date:

NOTE: These changes are designed to make it easier for people browsing eBay to find what they are looking for. Many of these changes are the result of members’ requests. If you would like to suggest a change to the categories please email ausupport@ebay.com.
--------------------------------------------------------------

COINS:
Under COINS: WORLD, the AFRICA category will be combined into OTHER.

Under BANKNOTES: AUSTRALIA, the categories ERRORS and WAR SAVING CERTIFICATES will be combined into PRE-DECIMAL (1910-65)

CONSUMER ELECTRONICS:
Under the HOME AUDIO category, two new categories HIFI SYSTEMS and MINIDISC PLAYERS will be added.

CLOTHING:
Under BABY, BOYS and GIRLS clothing the subcategories will be renamed to reflect sizes and a new FOOTWEAR categories will be added under BOYS and GIRLS clothing.

A new CHILDREN UNISEX category will be added.

There will be a major upgrade in the In the MEN and WOMEN categories. Under MEN, the CASUAL and FORMAL categories will be removed and replaced with five new categories: JACKETS & COATS, JEANS & PANTS, JUMPERS, SHIRTS and UNDERWEAR.

Under the WOMENS category, the DAY, BUSINESS WEAR category will be removed and replaced by a new CASUAL category incorporating many sub categories. There will be three new categories of CAREER, PETITES and OUTERWEAR. The categories under EVENING WEAR will no longer be based on sizes but on clothing type. Several new categories will be added under the PLUS SIZES category.

Regards,
eBay Australia

Selling on eBay is continually getting easier! We are pleased to announce the launch of new version of Revise Your Item within the Sell Your Item form. Previously on the Australian site, sellers wanting to revise an item were directed back to the old Revise Your Item form. Now the new design is available for all sellers relisting their item.

Some highlights of the new Revise Your Item form include:

- An easier revising process. When choosing to revise an item, a seller will now be taken to a landing page similar to the Review & Submit page of the Sell Your Item form they used when listing. This will guide the seller directly to the sections they wish to revise and more importantly, it will only display those areas that can be edited.

- A single feature for all related functions. There will be no need to use different features to change an item’s category, add a counter or edit the description. All related functions will be available in one easy location.

- The promotion of items after listing. This enables sellers to add more promotional features, such as bold and highlight, to improve their listing after it has been submitted. Sellers can also add pictures to their active listings using eBay Picture Services.

- Other features adapted from the new Sell Your Item form including improved data retention, better error handling and customisation depending on feature eligibility.

Regards,
eBay Australia

A few weeks ago, we announced that we would be introducing a new design for End of Auction notices. We have started releasing the new designs to the site and will continue to release them over the course of the next week or so. During this time, you may receive different versions of the End of Auction email until the new designs are completely implemented.

We appreciate your patience during this process.

Regards,
eBay Australia

Meg Whitman, CEO of eBay has announced plans to acquire PayPal Inc., the more popular online payment service.

Meg stated, "Since many of our members offer PayPal's services, this acquisition makes a tremendous amount of sense. Integrating PayPal's services into our platform is something that many of our members have asked us to do. We believe it will enhance our members' experience by allowing buyers and sellers to trade with greater ease, speed and safety".

We expect the acquisition to be finalised around year-end 2002. Until then, PayPal and eBay Payments (Billpoint) services will continue to function as independent providers of online payment services. When the acquisition is finalised, we plan to phase out eBay Payments (Billpoint) which is integrated into eBay.com and eBay.co.uk and instead integrate the PayPal service into those sites. It is too early to say when changes may take place on eBay Australia. We will provide more detailed information about our plans in the months ahead, and will announce any changes on the Announcement Board.

For more details, please see the press release and our Frequently Asked Questions page.

Regards,
eBay Australia



Investors and security holders are urged to read the proxy statement/prospectus regarding the business combination transactions referenced in this communication, when they become available, because they will contain important information. The proxy statement/prospectus will be filed with the US Securities and Exchange Commission by eBay. Investors and security holders may obtain a free copy of the proxy statement/prospectus, when available, and other documents filed by eBay and PayPal with the Commission at the Commission’s web site at http://www.sec.gov. Free copies of the proxy statement/prospectus and eBay’s other filings with the Commission may also be obtained by directing a request to eBay at investorrelations@ebay.com. Free copies of PayPal’s filings may be obtained by directing a request to PayPal at investorrelations@PayPal.com.

The site maintenance period regularly scheduled between 6pm and 8pm AEST will not take place tomorrow, July 5th. The regularly scheduled maintenance will resume next Friday, July 12th.



Please note that 7-day listings which start during the period between 6pm and 8pm AEST tomorrow July 5th will end during the maintenance period next week. Three-day and 10-day listings will not be affected.

Regards,
eBay Australia

We became aware some members were having difficulty using the 'Update Categories' function in Mister Lister. We were able to resolve this problem quickly and have now released a new version of Mister Lister which fixes this problem. If you upgrade to this latest version, you will be able to use Mister Lister's 'Update Categories' feature without a problem.

To start, please do a "clean" uninstall of your current Mister Lister version. You can do this easily by going to the Start Menu and selecting "Settings" and then "Control Panel". In the Control Panel, double-click the "Add/Remove Programs" icon. Highlight "Mister Lister" in the list of installed programs and click the "Add/Remove" button.

With Mister Lister uninstalled, go to the following URL to download the latest version


Click Here

When you click on the link that says "Download Mister Lister Composer" a pop-up box will appear and ask you if you would like to either "Run" the program from its current location, or "Save" it to your disk. Choose "Save to Disk" and another box will appear that you can choose where you would like to save it to.

In the box next to where it says "Save in:", choose Desktop, then click "Save." Once it has finished downloading, before you install, please make sure that you close all of your other programs that may be running.

Another thing, you may want to disable any anti-virus software, if you have it, while it installs and then enable it again once Mister Lister is completely installed.

To do this, press CTRL+Alt+Delete, select any program which may be running and select "End Task". It may be a good idea to "End Task" everything that is currently running, except for "Explorer" and "Systray."

While installing, be sure that you install Mister Lister into the default directories that it has selected.

We apologise for any inconvenience this may have caused.

Regards,
eBay Australia

eBay would like to invite you to the very first eBay University to be held on Saturday 27th July 2002 in central Sydney. As well as being a fun way to learn all the tips and tricks of buying and selling successfully, it will be a great chance to meet other eBayers and eBay staff.

The day will be made up of 6 presentations from beginner’s basics to lessons for serious sellers. For all the details and to make your booking online Click Here

See you there!

Regards,
eBay Australia

eBay Australia will be hosting another Free Listing Day, but this time with a difference! Items listed using the Buy It Now Only feature will be free!

PLEASE NOTE: Normal fees will apply to auction-style listings and auction/Buy It Now listings. For more information on the Buy It Now only format, click here!

When: Tuesday, July 2nd between 12:00:01AM AEST and 11:59:59PM AEST.

What: Only listings in Australian Dollars on eBay Australia, which are Buy It Now Only*.

* Real Estate Listings are excluded from Free Listing Day.

Costs: Listing Fees will be credited during Free Listing Day. All other fees (Final Value Fees, optional home page featured, featured plus, highlight, bold, gallery etc.) will still apply.

Free Listing Day on eBay Australia only happens every once in a while, so make sure you take advantage of this opportunity to list your items for free. This is the first time we have had a Buy It Now Only Free Listing Day - we hope you like it.

Have fun trading on eBay!

Regards,
eBay Australia

An excellent opportunity exists for a self-motivated individual to own and project manage all facets of the eBay Australia product. As part of the global product management team, acting as an "ambassador" and a local point of expertise, you will represent the local eBay business across all aspects of site and product management. Involved in the investigation and collation of new ideas and promotion of country specific features, you will be an integral point of contact in Australia for eBay's business globally and have extensive liaison with multi-disciplinary teams both overseas and internally.

The ideal candidate will have very strong project management skills, meticulous attention to detail, an ability to work to deadlines and a passion for online products. The role will demand a high level of communication and verbal reasoning as well as an open minded and flexible approach to work. High energy and proven internet experience will ensure this key individual a dynamic future within the group.

Please contact Luke B Partridge, at Michael Page on (02) 9254 0273 or email your resume to syd.market@michaelpage.com.au quoting jobref LBP188.