Dear Members,

Further to the announcement made on 14^th September http://www2.ebay.com/aw/in/201209.shtml#2012-09-14114237

The world of commerce is changing, and eBay is evolving with it. As a part of global transition eBay India would be switching to our new logo tomorrow.

Over the past few years, we’ve made significant improvements to our marketplace, offering a cleaner, more contemporary and consistent experience, with innovation that makes buying and selling easier and more enjoyable. We’ve delivered more buyers to you. Your inventory is now available to millions of customers around the world.

Our business has grown and evolved, and we felt it was time for a change. We have refreshed our logo to reflect who we are today and symbolize our dynamic future. This wasn’t a decision we made lightly. We are proud of our rich history. That’s why our new logo retains core elements, including the typeface and iconic color palette, representing our diverse global community. 

Tomorrow, we will make the logo available, subject to our usage guidelines.

We thank you for the incredible, world-class experiences you bring to eBay buyers. Still, there’s still nothing like eBay.

Regards

eBay India

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Dear Members,
 
 
Due to a technical issue, some customers may face issues while reaching us via Chat. For quick answers to your queries, just type your question in the text box below or reach us via Phone or email.

 
Regards,
eBay India.

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Dear Members,

Due to a technical issue, some customers may face issues while reaching us via phone. For quick answers to your queries, just type your question in the text box below or reach us via email.

For questions related to buying, watch this video!

Regards,

eBay India.

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Dear Members,

We have processed your remittance on 5th November. However, due to some issue at the banks end same is not transferred as yet. We have taken this up with the bank. The remittance should hit your account by 6th November.

Inconvenience is regretted

Regards,
eBay Team

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Dear Members,

Due to Hurricane Sandy, communication, power, and transportation lines may be disrupted across the mid-Atlantic and northeast regions of the United States. Regions projected to be impacted include:

• Virginia
• Maryland
• Washington DC
• Delaware
• New Jersey
• New York
• Pennsylvania
• West Virginia
• Connecticut
• Rhode Island
• Massachusetts
• Vermont
• New Hampshire
• Maine

If you are involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or complete your transaction may be delayed due to these severe conditions. We encourage you to be patient in this matter, both throughout the transaction and when providing feedback once your item arrives.

We will continue to monitor these conditions—especially in the mid-Atlantic and northeast regions—and will reach out as necessary to members who may become affected. Our thoughts are with you.

Regards

eBay Team

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Dear Members,

Corporation Bank Internet Banking  is undergoing maintenance from 20th October 2012 from 22:00 hrs to 14:00 hrs on Monday 22nd October 2012 you may not be able to make payments using Corporation bank card. The bank is working on resolving this issue on priority.

We request you to make your payments using other banking options. Thank you for your patience and apologies for any inconvenience caused.

Regards,

eBay India

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Dear Members,

Due to “Durga Puja” event pick-ups and deliveries in West Bengal may be impacted between 16^th to 24^th October. Buyers/ Sellers in West Bengal may face some delays in pick-ups and deliveries due to courier limitations.

Regards,

eBay team

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Dear Members,

We have processed your remittance on 15th October, 2012. However, due to some issue at the bank end same is not transferred as yet. We have taken this up with the bank. The remittance should hit your account by 16^th October, 2012.

Inconvenience is regretted

Regards,
eBay Team

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	***Previous update: Delay in Remittance***
	*** | *** Dear Members, We have processed your remittance on 15th October, 2012. However, due to some issue at the bank end same is not transferred as yet. We have taken this up with the bank. The remittance should hit your account by 16th October, 2012. Inconvenience is regretted Regards, eBay Team
	Link to this announcement | Back to top
	***Original: Delay in Remittance***
	16 October, 2012 | 10:00 AM IST Dear Members, We have processed your remittance on 15th October, 2012. However, due to some issue at the bank end same is not transferred as yet. We have taken this up with the bank. The remittance should hit your account by 16th October, 2012. Inconvenience is regretted Regards, eBay Team
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Dear Member,

Due to a technical issue with ICICI Bank Retail Internet Banking (RIB) Payment Gateway, transaction made are going into Pending stage. Please allow 48-72 hours for the payment to be confirmed.

Other Net Banking options are working as expected. We apologise for the inconvenience caused and request your patience and cooperation during this time.

Regards,

eBay India

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Dear Members,

Zero Insertion Fees on Re 1Auction listings in Clothing & Accessories (11450), Shoes & Other Footwear(174982), Coins & Notes(11116) and Collectibles(1) categories From 8th October 2012 to 31st December 2012 only

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	***Original: Zero Insertion Fees on Re.1 Auctions in select categories***
	07 October, 2012 | 11:55 PM IST Dear Members,   Zero Insertion Fee for Stamps Category From 8th October 2012 to 31st December 2012 only Benefits List your items in Stamps Category for free When is it? The promotion starts on Monday, 8th October, 2012 between 00:00:01 IST (12:00 AM plus 1 second) and ends at 23:59:59 IST on Monday, 31st December 2012 (11:59 PM plus 59 seconds). What is it? There will be zero Listing Fees charged for all listings in Stamps category. The following are also included under the promotion:   - Listings created before the offer period and going live during the offer period. All other charges, FVF, and other Feature fees on the listings will be charged as applicable. What do you need to do? List your items in Stamps category What is excluded? Listings created during the promotion period and going live after the promotion period. Listings that go live before the promotion period and are revised during the promotion period Listings in second category Regards eBay India
	Link to this announcement | Back to top

Regards

eBay India

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Dear Members,

Due to a technical issue with ICICI Bank Retail Internet Banking (RIB) Payment Gateway, you may not be able to make payments using ICICI Net banking. The bank is working on resolving this issue on priority.

We request you to make your payments using other banking options. Thank you for your patience and apologies for any inconvenience caused.

Regards,

eBay India

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Dear Members

We have processed your COD remittance as usual on Monday, 1^st Oct, 2012. However, due to some technical issues with Nodal bank the remittances are delayed. The same will be credited to your account by Wednesday 3^rd Oct 2012.

Thank you for your patience and understanding.

Regards

eBay Team

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Dear Members,

Due to Ganesh visarjan processions across the nation, delivery and pickup of items may be affected. We request your patience and understanding during this time.

Regards,

eBay India

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Dear Members,

Due to scheduled system maintenance, you may not be able to contact us via phones and chats during 10:30 AM to 12:30 PM on 27th Sep’12. However, you can continue to reach us on emails.

We regret for the inconvenience caused.

Regards

eBay Team

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Dear Members,

Due to a nationwide strike on September 20, 2012, item pickups and deliveries to certain parts of the country may be impacted.

Thank you for your patience and understanding during this time

Regards

eBay Team

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ANNOUNCING A NEW LOOK FOR EBAY

September 14, 2012

The world of commerce is changing, and eBay is evolving with it.

Over the past few years, we’ve made significant improvements to our global marketplace, offering a cleaner, more contemporary and consistent experience, with innovation that makes buying and selling easier and more enjoyable. We’ve delivered more buyers to you. Your inventory is now available to more than 100 million active users around the world.

Our business has grown and evolved, and we felt it was time for a change. We have refreshed our logo to reflect who we are today and symbolize our dynamic future. This wasn’t a decision we made lightly. We are proud of our rich history. That’s why our new logo retains core elements, including the typeface and iconic color palette, representing our diverse global community. 

We are sharing this news with you, because we value how much you contribute to our global community. In October, we will make the logo available, subject to our usage guidelines.

We thank you for the incredible, world-class experiences you bring to eBay buyers. After 17 years, there’s still nothing like eBay.

You can learn more about our new logo and hear from eBay President Devin Wenig here.

Link to this announcement | Back to top

To help buyers find better and help sellers showcase their products better, we are making some changes to the eBay India Category Structure. Many of these changes are driven by community suggestions, so a big thank you to all those members who wrote in!

These changes will be going live by the beginning of the second week of September 2012.

Check out the links below to know more about the changes.

• New Categories
• Moved Categories
• Renamed Categories
• Deleted (Combined) categories

Regards,
The eBay Team

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Benefits

Use Picture Services on your items for free in select categories

When is it?

The promotion starts on Tuesday, 28^th August, 2012 at 00:00:01 IST (12:00 AM plus 1 second)

What is it?

There will be zero fees on Picture Services in the following categories (only to the sub-categories mentioned):

The following are also included under the promotion:

- Listings created before the offer period and going live during the offer period.

All other charges, FVF, and other Feature fees on the listings will be charged as applicable.

What do you need to do?

Use Picture Services while creating your listings in the above mentioned categories

What is excluded?

• Listings created during the promotion period and going live after the promotion period.
• Listings that go live before the promotion period and are revised during the promotion period

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Benefits

List your items with International Listing Fee for free

When is it?

The promotion starts on Tuesday, 28^th August, 2012 between 00:00:01 IST (12:00 AM plus 1 second) and ends at 23:59:59 IST on Sunday, 30^th September 2012 (11:59 PM plus 59 seconds).

What is it?

There will be zero International Listing Fees charged all categories

The following are also included under the promotion:

- Listings created before the offer period and going live during the offer period.

All other charges, FVF, and other Feature fees on the listings will be charged as applicable.

What do you need to do?

List your items with International Listing Fee

What is excluded?

• Listings created during the promotion period and going live after the promotion period.
• Listings that go live before the promotion period and are revised during the promotion period

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Dear Members,

Due to certain system issues with ICICI Bank transactions pertaining to (Standard Chartered, Axis, Kotak and HSBC) EMI systems, EMI transactions have not been converted for the period from 17/08/2012 to 22/08/2012.

 All the transactions for this period will be converted in the next 48 hours as the is resolved.

Apologies for the inconvenience caused.

Regards

eBay Team

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Dear Members,

Due to a technical issue, some customers may face issues while reaching us via phone. For quick answers to your queries, just type your question in the text box below or reach us via chat or email.

For questions related to buying, watch this video!

Regards,

eBay India.

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Dear Members,

We have processed your remittance on 6th August. However, due to some issue at the bank end same is not transferred as yet. We have taken this up with the bank. The remittance should hit your account by 8^th August.

Inconvenience is regretted

Regards,
eBay Team

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Dear Member

Due to a new threshold set by the issuing banks (ICICI Bank, HDFC Bank, Standard Chartered Bank, Axis Bank and Citibank), the minimum eligible amount for EMI transactions has changed from Rs 1500 to Rs 2500. This change is applicable with immediate effect and for EMI transactions with a tenure of 3-6 months.

All previously made EMI transactions will not be affected by this change.

Regards,

eBay India

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Dear Members,

On occasion of Raksha Bandhan (Aug 2), Janmastami (Aug10), Independence Day (Aug 15) and Ramzan  Eid (Aug 20), some courier service providers may not be operational in certain parts of the country. This may affect deliveries across India and abroad. Request your patience and understanding during this time.

Regards

eBay Team

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Dear Members,

The north and northeast states of India are facing a major power outage which might affect communication with sellers, as well as deliveries of products across the country and abroad. We request your patience and understanding till power is restored and things get back to normal.

Regards,

eBay India

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Dear Members

Due to system maintenance, eBay guarantee application will not be available for 2 hours from 10 pm to midnight 12:00 AM on 24th of August 2012.

We regret the inconvenience caused.

Regards

eBay team

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Dear Members,

HDFC Net Banking is up and running. Enjoy shopping on eBay.

Regards

eBay Team

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Dear Members,

Due to maintenance in our server you might see that HDFC net banking transactions may be declined.

In case, if the transaction is already processed be rest assured that the payment will be confirmed in next in 72 hours.

Please note:

Payments with others cards are not impacted.

Regards

eBay Team

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Dear members,

The promo for zero Insertion Fees for first 100 lifetime listings is active again.

Regards,

The eBay Team

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	***Previous update: Zero Insertion Fees on first 100 Lifetime listings on eBay.in***
	04 July, 2012 | 04:56 PM IST   Dear members, Due to some technical gap in the promotion, users will be getting charged Insertion Fees for the first 100 lifetime listings. We are working on resolving the issue at the earliest, and will keep you updated on the same. Regards, The eBay Team
	Link to this announcement | Back to top
	***Original: Zero Insertion Fees on first 100 Lifetime listings on eBay.in***
	03 June, 2011 | 03:22 PM IST Dear Members, In line with our continuous efforts to encourage new sellers on eBay India, we are increasing the free insertion lifetime listings on eBay India from 20 to 100. As a seller, you will be charged 0 insertion fees on your first 100 lifetime listings. The changes will be applicable to all listings created on eBay.in and post 23:59:59 IST on 16th June 2011. Regards, The eBay Team
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Dear Members,

As informed earlier, we have processed your remittance as usual on Monday, July 2, 2012. However, due to annual account closing at RBI there is a pile up of NEFT credits. Hence, we are seeing delay for remittance to reflect in your bank account. We are working with bank to prioritize this.

Thank you for your patience and understanding.

Regards

eBay Team

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Dear Members,

Due to a technical issue with ICICI Bank Retail Internet Banking (RIB) Payment Gateway, you may not be able to make payments using ICICI Net banking. The bank is working on resolving this issue on priority.

We request you to make your payments using other banking options. Thank you for your patience and apologies for any inconvenience caused.

Regards,

eBay India

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Dear Members

We’ll be processing your remittance as usual on Monday, July 2, 2012. However, due to annual account closing at RBI the same will reflect in your account on Tuesday, July 03, 2012. Thank you for your patience and understanding.

Note: Also applicable to Cash on Delivery transactions.  

Regards

eBay Team

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Dear Members,

We are currently seeing some fluctuations in payment gateway. There would be an impact while making payment using Credit or Debit Cards. You are requested to either use online bank transfer or try making the transaction after some time.

Apologies for the inconvenience caused.

Regards

eBay India

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Dear Members,

Due to some technical issue we could not process seller remittance today 28^th June ‘12. We are working towards fixing it on priority and we would receive the credit tomorrow i.e 29^th June ‘12.

Apologies for the inconvenience caused.

Regards

eBay India.

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Dear Members,

We are currently seeing some fluctuations in payment gateway. There would be an impact while making payment using Credit or Debit Cards. You are requested to either use online bank transfer or try making the transaction after some time.

Apologies for the inconvenience caused.

Regards

eBay India

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Dear Member,

We are glad to inform you that we have launched 3 and 6 months EMI on Standard Chartered Bank credit cards. Get the most of it on your next purchase.

Regards

eBay Team

. 

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Dear members,

In our constant endeavour to improve your selling experience on eBay India, we had enabled the functionality of sellers being able to add their own item specifics and values to their listings.

This was launched in a few test categories, and based on the overwhelming response that we got from our sellers we will be extending this functionality to all categories effective June 27, 2012. With this change, you will be able to add your own item specifics and values to listings in any category on the site!

We understand that there are currently listings which still exist under the old item specific functionality (with no option for seller to add their own specifics). These listings will not get affected, and even the Good Till Cancelled listings will migrate to the new infrastructure.

For sellers using CSV upload for creating new listings, please download the new CSV file version compatible with this functionality for creating your listings.

Trust this new change will immensely improve your listing experience.

Happy selling!

Regards,

The eBay Team

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	***Previous update: Now add your own item specifics and values***
	18 August, 2011 | 11:31 AM IST Dear members, This functionality is now available for the following categories: Apple iPod MP3 Players Camcorders Video Game Systems Memory Cards Mobile Phones Regards, Santosh Rao, Product Manager eBay India
	Link to this announcement | Back to top
	***Original: Now add your own item specifics and values***
	21 July, 2011 | 04:53 PM IST Dear sellers, As another step forward in improving the selling experience on eBay India, we are making some changes in the item specifics that a seller can select while listing an item. Currently, a seller has a given set of item specifics to choose from. In this new capability, sellers will be able to provide additional item specifics that they feel are applicable to their item. Screenshot: 1 In addition to aforesaid, sellers can also enter, within the item specifics, new values (which are not present in the current list) and they feel are applicable to the item. Screenshot: 2 We encourage our sellers to use these new capabilities to describe their items more accurately, and therefore, provide a great buying experience. To begin with we have launched this option in the Laptops & Computer Peripherals category and will soon be expanding to other categories. We will keep you posted on the same. Please note: For all sellers who are using Turbo Lister for uploading listings, please ensure that you download the updated version to use these new item specifics. Regards, Santosh Rao, Product Manager eBay India
	Link to this announcement | Back to top

Dear Members,

Due to scheduled system maintenance, you may not be able to contact us via phones and chats during 10:30 AM to 12:30 PM on 21^st June’12. However, you can continue to reach us on emails.

We regret for the inconvenience caused.

Regards

eBay Team

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Dear Members,

We're unavailable by phones right now due to a technical issue. We apologies for any inconvenience caused and request you to bear with us while we work on resolving this issue.

In the meantime, you can  reach us via chat or email.

Regards

eBay Team

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Dear Members,

Issue with "Buy it now" has been resolved. you can go ahead and experience great deals

Thank you for shopping on eBay

Regards

eBay Team

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Dear Members,

Due to a technical issue, some eBay customers may notice a problem while buying items on eBay. We're working to resolve this issue. Please try completing your transaction in next hour.

Apologies for the  inconvenience caused.

Regards

eBay Team

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Dear Members,

As we prepare for rolling out the PowerShip program, changes have already started on tools like My PaisaPay, the checkout process, etc. You will start seeing some of these changes from later in the afternoon today. Do refer to this help page for more information to get a summary of the changes that you might see even if you are not part of the PowerShip.

We will be making Surface as a shipping method available over the next few days.

Regards,

The eBay Team

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	***Original: Launch of PowerShip – an eBay facilitated shipping service***
	01 June, 2012 | 06:39 PM IST   Dear Members, We are very excited to announce the launch of PowerShip – an eBay facilitated shipping service to enhance your experience on eBay India. For our Sellers, PowerShip will significantly enhance the efficiency of managing multiple item shipments and delivery of items to buyers. We’ve engaged with reputed logistic service providers such as FedEx, BlueDart, DTDC and Aramex for this initiative and what you have in store is attractive rates, item pick-ups from your doorstep, automated tracking of shipments, faster item deliveries by Logistic Service Providers and coverage for the shipment from eBay India. The seamless solution will let you develop and grow your core eBay business by sourcing more efficiently and serving buyer needs better. Essentially, greater peace of mind and ease of managing business! PowerShip will include Air mode, enabling quicker delivery of items to Buyers, Surface mode to manage volumetric and large size shipments and Cash On Delivery enabled through BlueDart in addition to Aramex for buyers who wish to pay for items on delivery. PowerShip sellers can avail special courier rates and ship to over 10,000 plus locations across 2500 cities and towns in India Ensuring quick shipment & delivery of items is a critical factor in driving a great Buyer experience. So, every time you dispatch the item within a single day of order confirmation (pick-up time as per Logistics Service Provider’s confirmation), you will receive a special FastShip discount of 0.5% on your PaisaPay fees, which translates into a discount of up to 11% on the PaisaPay fees. In addition to this, you will also receive 5 Star DSR Ratings on “Shipping Timelines” for all such orders shipped within a single day from the date of order confirmation! This will result in shorter delivery timelines, enabling you to build a loyal customer base and increase your business on eBay. 5 star DSRs on Shipping Cost for listings where the Buyer checks out with Free shipping [if offered] continues. All of this would ensure that Buyers, will consistently experience a high quality service from you for their purchases along with the benefits of tracking shipments in a transparent fashion, resulting in a delightful shopping experience on eBay. For quick access to the PowerShip Rate Card, please click here. What else is changing… With the launch of PowerShip, ‘My PaisaPay’ is undergoing a makeover. The new interface has been designed taking into account your feedback on being more user-friendly and efficient. It will enable quick access to information on your transactions, tracking status, shipping related documents and remittances. Some of the new features: Quick view and access to your unshipped, shipped and cancelled transactions on the left side of the page in ‘Bought with PaisaPay’ & ‘Sold with PaisaPay’ section Additional filters to sort orders by PaisaPay ID, Buyer ID, Item ID, Order Date and Courier under the activity tabs Prefilled & preformatted information of your Shipping Label, Manifest, Order Statement and Shipping Declaration made available for print at a click of a button. No more manual formatting in MS Excel/MSWord! New ‘Shipping Preferences’ tab to set preferences to combine/separate ’Ready To Ship‘ and printing actions, along with preference of ‘State exclusions’ for item deliveries [enabling you to configure the States & Union Territories to which you are ready to ship to]. You asked for it, we have now built it for you! Simplified Shipping service combinations for PaisaPay covering Local, National, Flat Rate and Surface. Apart from this ‘Cash on Delivery’ and ‘Buyer Picks up and pays’ can be used with any of the above combinations. More information on the changes and sample screens available here. PowerShip will be launched in pilot phase with select sellers, starting post-midnight of 5th June 2012, and we will continue ramping this up to include more sellers over a few weeks. You will be contacted over next few days for assistance on joining the program if you are part of the pilot / launch phase. Click here to refer to PowerShip T&C. For this launch, we are making amendments to the PaisaPay User Agreement, PaisaPay Terms & Conditions and PaisaPay Rules and Policies which will be effective post-midnight of 5th June, 2012. Want to know more? Attend our workshop on 4th June 2012 at 4 pm, which will be available through our online forum or click here to know more! We would love to hear your feedback and thoughts on PowerShip. Do drop in your comments here. Thank You, Regards, The eBay Team
	Link to this announcement | Back to top

Dear Members,

We are currently facing issues with Payment gateway. You may find difficulties in using you debit and credit card cards. We are working with the bank to get the issue fixed ASAP.

 Please try making the transaction after some time.

Regret inconvenience caused.

Regards

EBay Team. 

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Benefits

List your items in Auction-style in the Coins & Notes category for free

When is it?

The promotion starts on Friday, June 1, 2012 between 00:00:01 IST (12:00 AM plus 1 second) and ends at 23:59:59 IST on Saturday, 30^th June 2012 (11:59 PM plus 59 seconds).

What is it?

There will be zero Insertion Fees charged on auction-style listings for Coins & Notes category

Who is eligible?

All sellers listing in the Coins & Notes category

The following are also included under the promotion:

- Listings created before the offer period and going live during the offer period.

All other charges, FVF, and other Feature fees on the listings will be charged as applicable.

What do you need to do?

List your items in the Auction format in the Coins & Notes category

What is excluded?

• Listings created during the promotion period and going live after the promotion period.
• Listings that go live before the promotion period and are revised during the promotion period

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Dear Members,

Due to scheduled system maintenance, you may not be able to contact us via phones and chats during 10:30 AM to 12:30 PM on 31^st May ’12. However, you can continue to reach us on emails

We regret for the inconvenience caused.

Regards

eBay Team.

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Dear Member,

Punjab National Bank has been restored their services. You can now use this option for making payment.

Regards

eBay Team

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Dear Members

The issue with telephone lines is resolved. Thank you for your patience.

Regards

eBay Team

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Dear Member,

Due to some technical issues the phone lines are currently down. Request you to kindly email  your queries and we will get back as soon as possible.

Inconvenience caused is regretted.

Regards

eBay Team

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Dear members,

Due to an unscheduled maintenance activity at Punjab National Bank, members may not able to process their payments using Punjab National Bank debit cards and Internet banking. We request you to process your payments using other banking options or try after some time.

Thank you for your patience.

Regards,

eBay Team

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Dear Members

The eBay system will be undergoing general maintenance from 10:30 am to 5:30 pm IST on Friday, May 25th.

 During this period, you may not be able to view certain account activity and billing invoices.

We apologise for the inconvenience and thank you for your patience.

Regards

eBay Team

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Dear members,

Due to a strike called by Air India pilots there could be possible delays in pick-ups and deliveries of items.

Sellers are requested to inform their buyers accordingly.

Regards,

The eBay Team

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Dear Member,

We're unavailable by phone and chat due to system maintenance from 11:00 am to 12:30 pm on May 17, 2012. However, you can reach us on emails.

We apologise for the inconvenience caused

Thank you

Regards

eBay Team

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Dear Members,

Due to a technical issue, some eBay customers may notice a problem while buying items on eBay. We're working to resolve this issue. Please try completing your transaction in next hour.

Apologies for the  inconvenience caused

 Thank you.

Regards

eBay TEam

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Dear Members,

We have processed your remittance on 7th May. However,  due to some issue at the bank end same is not transferred as yet. We have taken this up with the bank and they assured the remittance will be released by today end of the day today (8th May). Inconvenience is regretted

Regards,
eBay Team

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Dear members,

To help buyers find better and help sellers showcase their products better, we are making some changes to the eBay India Category Structure. Many of these changes are driven by community suggestions, so a big thank you to all those members who wrote in!

These changes will be going live in the first week of May 2012. Click here to check out the changes in detail.

Regards,

The eBay Team

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Dear sellers,

Effective April 1, 2012, the service tax rate has been revised from 10% to 12%. As such, the service tax applied to your eBay and PaisaPay invoice will be as follows:

10% Service Tax and 3% Cess (Edu: 2% + Sec & High Edu: 1%)

12% Service Tax and 3% Cess (Edu: 2% + Sec & High Edu: 1%)

To know more about eBay Fees and PaisaPay Fees, click on the respective links.

Regards,

The eBay Team

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Dear Members,

We have been receiving queries regarding eBay’s feedback removal policy, hence Sharing a list of commonly asked questions

1.            Can a feedback left by buyer be removed?

Ans: Yes, after you appeal for removal, the feedback can only be removed by eBay’s designated team if it meets the guidelines set in our Feedback Removal policy.

2.            Has eBay tied up with third party vendor to remove feedbacks?

Ans: No, we have not tied up with any third party vendor to remove feedbacks. If you come across any such instances, please report it to us immediately by clicking here so we can take appropriate action on the impersonators. 

3.            What are the scenarios when my feedback will be removed?    

Ans: A detailed list of the scenarios is available here.

4.            If I received a negative feedback, Will eBay contact me for removing feedback?

Ans: No, eBay will not contact you proactively to remove a negative feedback.

5.            Is there a charge associated with feedback removal?

Ans: No, eBay will never charge you any money to remove negative feedback.

6.            How soon will the feedback be removed?

Ans: If Eligible for removal, the feedback will be removed within 72 hours of appeal.

Regards,

eBay Customer Services

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Dear Members,

We are pleased to inform you of a change in the eBay Guarantee Policy!

As you are aware, as a part of our continuous drive to provide best in class service to our members we have engaged with logistic services provider(s) to deliver return shipment facility to facilitate return of items from buyer to seller as per eBay Guarantee* policy in instances where the buyer is dissatisfied with the item received from the seller.  Hitherto, ‘Return shipment’ provided the option to the buyer to have the item picked up from the buyer’s location and to deliver the same to the seller’s address, as per eBay Guarantee* policy. This initiative was well appreciated by our community and based on their feedback we are now expanding this benefit to ensure all return shipments are sent through the Logistic Service Providers. This will save the hassle of shipping the item and sending the Proof of Delivery (POD) to receive the refund for the shipping amount. Currently, this service is only available in areas serviceable by the Logistic Service Providers.

However, for location(s) that are outside the scope of serviceable area(s) for the logistics service provider, buyers were required to return the items to the sellers using services of other logistics service providers. In such cases, eBay offered to reimburse respective buyers to the extent of the actual amount spent by such buyers on returning the item to the seller(s). This reimbursement was done through cheque/ DD as per eBay Guarantee* policy.  

We have observed that the process of reimbursement through cheques/DD as mentioned above was inconvenient, as it took longer for buyers to get the reimbursement.

With a view to make the reimbursement process more convenient to the buyers, effective April 12, 2012, we will issue to the eBay buyer who avails the services of another logistics services provider, an eBay coupon equivalent to or more than the actual amount spent by the buyer in returning the item to the Seller.

We will make the requisite changes in the eBay Guarantee* policy for return of shipment to the locations currently non-serviced by eBay engaged logistic service.  Please note that as per process, buyers will ship the item to the seller and send us a valid Proof of Dispatch (POD). After receiving this POD, we will issue an eBay Coupon as above and email the same to the buyer’s registered email address. Buyer can then redeem this eBay Coupon to purchase on www.eBay.in.

So, no more waiting for the shipping amount to be reimbursed or visiting the bank to encash your Cheque / DD. Just pure, hassle free shopping from anywhere, anytime!

For more information on the changes, visit: http://pages.ebay.in/help/ebay-guarantee.html

Regards,

eBay India Customer Support

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Dear Members,

Due to system maintenance activity you may not be able to reach us via phone and chat from 10:30 am to 12:30 pm on April 12, 2012. We apologize for the inconvenience caused and request you to email queries to us.

Regards,

eBay India Customer Support

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Dear members,

Please be informed that a Political Party has called for BANDH today, April 10, 2012 in Siliguri, West Bengal.  Hence pick-ups and deliveries in the entire location will be affected.

Sellers are requested to inform their buyers accordingly.

Regards,

The eBay Team

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Dear Members,

Due to system maintenance activity you may not be able to reach us via phone and chat from 8:30 am to 10:30 am on April 10, 2012. We apologize for the inconvenience caused and request you to email queries to us.

Regards,

eBay India Customer Support

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Dear Member,

We would be processing your remittance on Thursday(5^th April). However,  due to bank operations are not working on Thursday and Friday(5^th and 6^th April) on the occasion of Mahavir Jayanti and  Good Friday the remittance would reflect on Saturday (7^th April). Inconvenience caused is regretted.

Regards

PaisaPay Team.

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Dear members,

Here's a great opportunity for you to expand your business to international markets by using our International Listing Fee feature.

We realized that some of you hadn't tried out this feature or used it in a long period of time. In order to help you try it out at an attractive price, we are offering this Feature at a flat 80% discount from April 2, 2012. All you have to do is follow the below mentioned steps while creating your listing:

1. Click on ‘Add or remove options' as shown below:
   
2. In the pop-up window, check the box ‘Show international services and options':
   

You have now created your listing with International Listing Fee!

Please note: The discount is applicable only to members

1. Who have never used this Feature on any of their listings
2. Who have not used this Feature from October 1, 2011 to February 29, 2012

Sellers satisfying the above 2 criteria only will be able to avail of this discount.

So get ready to expand your business to international markets at 80% of the cost!

Happy Selling.

Regards,
The eBay Team

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Dear Members,

We would be processing the remittance on Monday. However, due to financial year end banking would not be working.  Hence, remittance will process on the next working day. Inconvenience is regretted

Regards,
PaisaPay Team.

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Dear Members,

Due to system maintenance activity you may not be able to reach us via phone and chat from 10:30 am to 12:30 pm on March 29, 2012. We apologize for the inconvenience caused and request you to email queries to us.

Regards,

eBay India Customer Support

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Dear Members,

Currently, credit card payment option is having fluctuations at the bank’s end. Transactions may get declined or timed out while making payments through this payment method.  Members are requested to use other modes of payment. We are in touch with bank to get the issue resolved at the earliest.

Regards,

Global Customer Services

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Dear Members,

Due to system maintenance activity you may not be able to reach us via phone and chat from 10:30 am to 12:30 pm on March 22, 2012. We apologize for the inconvenience caused and request you to email your queries to us.

Thank you.

Regards,

eBay India Customer Support

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Dear Members,

We would be processing the remittance on Thursday. However, due to bank holiday on 8th March (Thursday) on the occasion of Holi remittances will be credited in sellers bank account on 9th March (Friday). Inconvenience is regretted

Regards,
PaisaPay Team.

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ICICI Credit Card payment method is down for maintenance you could be observing trends of transactions  getting declined or timed out while making payments through this payment method.  Members are requested to use other modes of payment methods. We are in touch with bank to get the issue resolved at the earliest.

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Dear Members,

There are certain changes which are happening on other eBay sites, which will be impacting sellers selling on those sites. Here's an overview of these changes:

FREE pictures for all!

Starting in July, all sellers get FREE pictures—12 per listing—including free zoom and enlarge. Lots of great pictures translate to more sales, so get ready to load up!

Top-rated seller program rewards listings with prompt shipping and returns
Savvy online merchants understand that consumer expectations are evolving, and they are adapting their businesses to compete. Now the eBay Top-rated seller program is also evolving to keep pace, placing the focus on listings that offer prompt shipping and returns.

• Starting in June, to be eligible for Top-rated seller status, tracking information needs to be uploaded to eBay within your stated handling time on 90% of transactions with US buyers. Start uploading tracking information by May 1 to make sure you qualify by June 20.
• Starting June 1, those listings from Top-rated sellers that include 1-day handling and a14-day or longer return policy with a money-back option will get the greatest average boost in exposure and 20% final value fee discounts. Listings that don’t include these services will continue to get some boost in Best Match and the Top-rated seller badge, but not the 20% discount or greatest average boost.
• Bonus discount now: As an extra reward to help you get started offering these in-demand services now, from March 1 through May 31, Top-rated sellers will get a bonus 5% discount off final value fees—along with their current 20% discount—for all listings with 1-day handling and a minimum 14-day return window with money-back option.
• To include sellers of more sizes who offer great service, the annual sales requirement for Top-rated sellers will be lowered to $1,000.

Safeguards protect your record of great service
New seller protections help ensure that your seller performance ratings and Feedback are the best possible reflection of the great service you provide:

• Get an automatic 5-star Communications rating for transactions where you offer same-day or 1-day handling, upload tracking information by the end of the next business day, and there is no communication between you and the buyer.
• Feedback left by a buyer with an unpaid item recorded for the transaction will be automatically removed from your record.
• Earlier this year, eBay started displaying an automatic message on the item page to buyers outside the US regarding customs-related delays and duties. Now any Feedback from international buyers that only references customs issues is eligible for removal.

Improving your efficiency and profitability

• Apply payment, shipping, and return policies to multiple listings with just a few clicks.  With an optional new way to manage your business policies, you can create custom settings and apply them to all your listings or groups of listings quickly and easily.

• Shipping updates
  • ​Same-day handling time—Stand out from the crowd when you ship the same day for orders received by your specified order cut-off time. Same-day and 1-day handling are both considerations for Best Match ranking.
  • USPS® First-Class Package service will be reclassified from an Expedited to Standard service. Take advantage of the savings this service offers—and set the right delivery expectations for your buyers.
  • For listings with 3-day or longer handling, buyers will see a message on the item page that the item may take longer than 3 days to ship.

• Returns
  • ​A good return policy—including a reasonable timeframe and the reassurance that buyers can get their money back—helps you sell. Starting the first week of May, the 3-day and 7-day return windows and “Merchandise credit” and “Exchange” refund options will be retired. As always, you can still specify “No returns accepted,” but keep in mind that offering a good return policy can help your sales.
  • An optional new way to manage returns virtually automates the process according to the terms you specify. Your buyer simply clicks a link in My eBay to print a pre-paid shipping label. When you get the item back, simply click a button to issue the refund. Your final value fees are automatically refunded.

• New listing guidelines
  • ​Quality pictures can make all the difference in enticing a buyer to choose your item over the rest. Starting this fall, all listings will be required to have a picture, and all photos must be at least 500 pixels on the longest side with no added borders or text (watermarks okay).
  • Best Match, eBay’s default sort order, will begin looking at more information from your listing—including your item description—to rank search results. Item specifics, product codes like UPCs and ISBNs, brand, part numbers, and other descriptors will also be increasingly important to get your listing found by more interested buyers.
  • Reducing the number of duplicate listings for an identical item from the same seller has paid off. It’s made it easier for buyers to find what they want—and significantly increased exposure and sales for more sellers. Now Auction-style listings with a Buy It Now option will be treated as Fixed Price listings under eBay’s Duplicate Listing policy—only one of identical items can be listed at a time.

• Category and other updates
  • ​Starting May 1, the maximum final value fee for Standard Auction-style listings will be $250. (Note, this change only impacts transactions of more than $1,111.00 for sellers who do not have an eBay Stores subscription).
  • Electronics & Technology: To make it easier for buyers to find your products, listing with the eBay catalog will be required in more consumer electronics categoriesincluding DVD & Blu-ray Players, Home Theater Receivers, Home Speakers & Subwoofers, Home Theater Systems, and Home Theater Projectors.

• Motors Parts & Accessories and Vehicles: To focus squarely on the best, most relevant listings, some optional listing features will be retired—Border, Highlight, Featured Plus!, and Listing Icon in Parts & Accessories and Motors Home Page Featured in Motors Vehicles.

• Motors Vehicles: Easy new way to list your vehicle with Vehicle Identification Numbersvirtually creates the listing for you.

• Category and item specific updates: Look for updates in Clothing, Shoes & Accessories, Coins, Computers & Networking, Consumer Electronics, eBay Motors, Home & Garden, Toys, and Jewelry & Watches (Category adjustments in Watches only). Find out how your listings are affected.

Get details on the 2012 Spring Seller Update.

Use the Seller Checklist to stay on top of important dates.

Update your listings quickly and efficiently and bulk editing tools.

For additional insight, you’re also invited to:

• Talk with our staff members during the next two days on a special discussion board we’ve set up for this purpose.
• Join leaders from eBay in a Town Hall meeting on Wednesday, February 29 starting at 3:30pm PST.

As always, thank you for selling on eBay.

For more details about all these updates click here.

Regards,

The eBay Team

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Dear Members,

Due to scheduled system maintenance activity customers may face problem while reaching us via phone and chat from 11.30 am to 1.30 pm on March 1, 2012.

We apologize for the inconvenience caused and request you to email your queries to us.

Regards,

eBay India Customer Support

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Dear Members,

We are facing some technical issues with our phone lines and chat due to which you may occasionally face issues connecting to our Customer Support team between 11:30 am – 1.30 pm. However, you can connect us through emails. We regret the inconvenience.

We are working to have our services to normalized as soon as possible. We request your patience during this period.

Regards,

eBay India Customer Services Team

. 

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Dear Members,

BMC elections are scheduled to take place on Thursday 16th February. We would still be processing the remittance on that day.  However, in case  if the authorizing bank is not working then you would receive the remittance on  Friday (17th Feb).

Further, on the coming Monday (20th Feb). Banks and RBI would be off on the occasion of Mahashivratari. Hence, the remittance would hit your account on Tuesday (21st Feb).

Regards,

PaisaPay team

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Dear Members,

We wish to inform you that we have gone ahead and fixed the issues for remittance which were not happening on the next day for the shipping details entered by the buyer confirming it on Sunday’ & Wednesdays before a particular time (we are trying to minimize the time period).

Today is the first run post the fix is made. Since it is checking  into account  for all the transactions where the remittance is pending the batch is taking longer as expected.

Due to this,  you  would not get the remittance today and expected to hit your account tomorrow.

Also, there are automated email which are sent through PaisaPay system mentioning about the 0 balance credit for settled transactions. Please ignore the same.   

Regards,

PaisaPay team

. 

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Dear Members

The issue is resolved

Regards

eBay India Customer Services Team 

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	***Original: System downtime for Phones--- Please reach us through chats and emails***
	10 February, 2012 | 07:00 PM IST Dear Members   The issue is resolved   Regards Customer Services Team
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