11 April, 2012 | 04:08 PM IST
We are pleased to inform you of a change in the eBay Guarantee Policy!
As you are aware, as a part of our continuous drive to provide best in class service to our members we have engaged with logistic services provider(s) to deliver return shipment facility to facilitate return of items from buyer to seller as per eBay Guarantee* policy in instances where the buyer is dissatisfied with the item received from the seller. Hitherto, ‘Return shipment’ provided the option to the buyer to have the item picked up from the buyer’s location and to deliver the same to the seller’s address, as per eBay Guarantee* policy. This initiative was well appreciated by our community and based on their feedback we are now expanding this benefit to ensure all return shipments are sent through the Logistic Service Providers. This will save the hassle of shipping the item and sending the Proof of Delivery (POD) to receive the refund for the shipping amount. Currently, this service is only available in areas serviceable by the Logistic Service Providers.
However, for location(s) that are outside the scope of serviceable area(s) for the logistics service provider, buyers were required to return the items to the sellers using services of other logistics service providers. In such cases, eBay offered to reimburse respective buyers to the extent of the actual amount spent by such buyers on returning the item to the seller(s). This reimbursement was done through cheque/ DD as per eBay Guarantee* policy.
We have observed that the process of reimbursement through cheques/DD as mentioned above was inconvenient, as it took longer for buyers to get the reimbursement.
With a view to make the reimbursement process more convenient to the buyers, effective April 12, 2012, we will issue to the eBay buyer who avails the services of another logistics services provider, an eBay coupon equivalent to or more than the actual amount spent by the buyer in returning the item to the Seller.
We will make the requisite changes in the eBay Guarantee* policy for return of shipment to the locations currently non-serviced by eBay engaged logistic service. Please note that as per process, buyers will ship the item to the seller and send us a valid Proof of Dispatch (POD). After receiving this POD, we will issue an eBay Coupon as above and email the same to the buyer’s registered email address. Buyer can then redeem this eBay Coupon to purchase on www.eBay.in.
So, no more waiting for the shipping amount to be reimbursed or visiting the bank to encash your Cheque / DD. Just pure, hassle free shopping from anywhere, anytime!
For more information on the changes, visit: http://pages.ebay.in/help/ebay-guarantee.html
eBay India Customer Support