Dear members,

To help buyers find better and help sellers showcase their products better, we are making some changes to the eBay India Category Structure. Many of these changes are driven by community suggestions, so a big thank you to all those members who wrote in!

These changes will be going live in the first week of May 2012. Click here to check out the changes in detail.

Regards,

The eBay Team

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Dear sellers,

Effective April 1, 2012, the service tax rate has been revised from 10% to 12%. As such, the service tax applied to your eBay and PaisaPay invoice will be as follows:

10% Service Tax and 3% Cess (Edu: 2% + Sec & High Edu: 1%)

12% Service Tax and 3% Cess (Edu: 2% + Sec & High Edu: 1%)

To know more about eBay Fees and PaisaPay Fees, click on the respective links.

Regards,

The eBay Team

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Dear Members,

We have been receiving queries regarding eBay’s feedback removal policy, hence Sharing a list of commonly asked questions

1.            Can a feedback left by buyer be removed?

Ans: Yes, after you appeal for removal, the feedback can only be removed by eBay’s designated team if it meets the guidelines set in our Feedback Removal policy.

2.            Has eBay tied up with third party vendor to remove feedbacks?

Ans: No, we have not tied up with any third party vendor to remove feedbacks. If you come across any such instances, please report it to us immediately by clicking here so we can take appropriate action on the impersonators. 

3.            What are the scenarios when my feedback will be removed?    

Ans: A detailed list of the scenarios is available here.

4.            If I received a negative feedback, Will eBay contact me for removing feedback?

Ans: No, eBay will not contact you proactively to remove a negative feedback.

5.            Is there a charge associated with feedback removal?

Ans: No, eBay will never charge you any money to remove negative feedback.

6.            How soon will the feedback be removed?

Ans: If Eligible for removal, the feedback will be removed within 72 hours of appeal.

Regards,

eBay Customer Services

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Dear Members,

We are pleased to inform you of a change in the eBay Guarantee Policy!

As you are aware, as a part of our continuous drive to provide best in class service to our members we have engaged with logistic services provider(s) to deliver return shipment facility to facilitate return of items from buyer to seller as per eBay Guarantee* policy in instances where the buyer is dissatisfied with the item received from the seller.  Hitherto, ‘Return shipment’ provided the option to the buyer to have the item picked up from the buyer’s location and to deliver the same to the seller’s address, as per eBay Guarantee* policy. This initiative was well appreciated by our community and based on their feedback we are now expanding this benefit to ensure all return shipments are sent through the Logistic Service Providers. This will save the hassle of shipping the item and sending the Proof of Delivery (POD) to receive the refund for the shipping amount. Currently, this service is only available in areas serviceable by the Logistic Service Providers.

However, for location(s) that are outside the scope of serviceable area(s) for the logistics service provider, buyers were required to return the items to the sellers using services of other logistics service providers. In such cases, eBay offered to reimburse respective buyers to the extent of the actual amount spent by such buyers on returning the item to the seller(s). This reimbursement was done through cheque/ DD as per eBay Guarantee* policy.  

We have observed that the process of reimbursement through cheques/DD as mentioned above was inconvenient, as it took longer for buyers to get the reimbursement.

With a view to make the reimbursement process more convenient to the buyers, effective April 12, 2012, we will issue to the eBay buyer who avails the services of another logistics services provider, an eBay coupon equivalent to or more than the actual amount spent by the buyer in returning the item to the Seller.

We will make the requisite changes in the eBay Guarantee* policy for return of shipment to the locations currently non-serviced by eBay engaged logistic service.  Please note that as per process, buyers will ship the item to the seller and send us a valid Proof of Dispatch (POD). After receiving this POD, we will issue an eBay Coupon as above and email the same to the buyer’s registered email address. Buyer can then redeem this eBay Coupon to purchase on www.eBay.in.

So, no more waiting for the shipping amount to be reimbursed or visiting the bank to encash your Cheque / DD. Just pure, hassle free shopping from anywhere, anytime!

For more information on the changes, visit: http://pages.ebay.in/help/ebay-guarantee.html

Regards,

eBay India Customer Support

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Dear Members,

Due to system maintenance activity you may not be able to reach us via phone and chat from 10:30 am to 12:30 pm on April 12, 2012. We apologize for the inconvenience caused and request you to email queries to us.

Regards,

eBay India Customer Support

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Dear members,

Please be informed that a Political Party has called for BANDH today, April 10, 2012 in Siliguri, West Bengal.  Hence pick-ups and deliveries in the entire location will be affected.

Sellers are requested to inform their buyers accordingly.

Regards,

The eBay Team

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Dear Members,

Due to system maintenance activity you may not be able to reach us via phone and chat from 8:30 am to 10:30 am on April 10, 2012. We apologize for the inconvenience caused and request you to email queries to us.

Regards,

eBay India Customer Support

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Dear Member,

We would be processing your remittance on Thursday(5^th April). However,  due to bank operations are not working on Thursday and Friday(5^th and 6^th April) on the occasion of Mahavir Jayanti and  Good Friday the remittance would reflect on Saturday (7^th April). Inconvenience caused is regretted.

Regards

PaisaPay Team.

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Dear members,

Here's a great opportunity for you to expand your business to international markets by using our International Listing Fee feature.

We realized that some of you hadn't tried out this feature or used it in a long period of time. In order to help you try it out at an attractive price, we are offering this Feature at a flat 80% discount from April 2, 2012. All you have to do is follow the below mentioned steps while creating your listing:

1. Click on ‘Add or remove options' as shown below:
   
2. In the pop-up window, check the box ‘Show international services and options':
   

You have now created your listing with International Listing Fee!

Please note: The discount is applicable only to members

1. Who have never used this Feature on any of their listings
2. Who have not used this Feature from October 1, 2011 to February 29, 2012

Sellers satisfying the above 2 criteria only will be able to avail of this discount.

So get ready to expand your business to international markets at 80% of the cost!

Happy Selling.

Regards,
The eBay Team

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