Vasundhara Bhonsle

To ease the process of resolving unpaid item disputes amongst our Buyers & Sellers, we are making changes to the Unpaid Item process, with immediate effect.

Key changes are:

We're updating timelines: You can open an unpaid item case in the Resolutions Center 4 to 32 days after the sale if you don't receive payment from your buyer. Currently it is 7 to 45 days.

If you are not able to file UPI for some of your transactions due to updated timelines, please contact the Customer Support Team for help.

Regards,
Vasundhara Bhonsle
Head – Operations & Customer Support

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PaisaPay remittance for 19th October 2009, would not be credited to your bank accounts on Monday, due to bank holiday. The remittance would be credited on Tuesday 20th October 2009.

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Dear Members,

I am Vasundhara Bhonsle, Head – Operations and Customer Support for eBay India. One of the key ask from our members have been to increase the number of banks by which members could pay on PaisaPay. I am happy to announce that from tomorrow onwards, members will be able to pay on PaisaPay using their Visa and MasterCard Debit Cards.

Please note that Visa or MasterCard may not support payment through certain debit cards, at their discretion. For example, members will not be able to use Maestro Debit Cards to pay. Also, when paying via debit card, some communication on the site may continue to say that you have paid using credit card. We are in the process of changing messaging on the site and expect to complete this over the next couple of months. You can go ahead and start using your Debit cards on PaisaPay.

We hope that this will give a lot of flexibility to our buyers to complete their payment. If you have any questions, please feel free to post on this thread.

Thanks and Regards,
Vasundhara Bhonsle
Head – Operations & Customer Support

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As you might be aware, heavy rains and floods in states of Andra Pradesh, Tamil Nadu, Karnataka, Goa & certain parts of Maharashtra has disrupted normal life. If you are involved in a transaction with a members from these places, please keep in mind that it might be difficult for some people to email or communicate about packages and payment at this time. We encourage you to be patient with these members and give them the benefit of the doubt. If you have any concerns about a purchase or sale, your best first option is to communicate with your buyer or seller before resorting to negative Feedback.

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Hi Everyone

This is Ambareesh Murty, Country Manager of eBay India and I’d like to invite you to an Open House discussion with me on Thursday, 8th Oct 2009 from 4-5 PM IST.

At the outset let me say a big thank you to our buyers and sellers for your enthusiasm and commitment towards making eBay a great place to buy and sell; it is through the efforts of our members like you that eBay India has consistently been chosen India’s most preferred online shopping destination.

You’d be happy to know that our motto of providing Lots of Safe, Easy, Deals has resulted in strong business growth, some of the key steps in 2009 towards improving our user experience and growing our community further have been:

1. The marketing team has been busy driving new buyers to eBay India through partnerships with exciting high profile celebrity events like auctions linked to ‘Tere Mere Beach Main’

2. The effective use of eBay India coupons has helped generate trial thus helping us convert many more of our visitors into buyers

3. High impact marketing promotions have helped us deliver great value to our buyers, thus ensuring that an ever increasing part of a buyers overall spending is now on eBay

4. The recent launch of Global Easy Buy has further helped us increase variety for our buyers; Global Easy Buy gives our buyers access to a large pool of international items delivered conveniently at their doorstep

5. We’ve always believed that the key to having happy buyers is having happy and successful sellers; this year we’ve invested in our sellers’ success by enhancing our Category Management activities; the Category Management team has successfully ensured that they reach out to more and more sellers to help build a great business on eBay

6. To broad base seller success we initiated pricing changes like the removal of max cap; this change helped us increase visibility for the more sellable items. Further, to improve the return on investment for our shop sellers, we’ve made product changes to ensure that their shop listings get greater visibility in core search results.

7. Feedback disputes were a concern area for most of our members; to provide a fair dispute resolution process, we launched Community Court last year and as many of you might have already experienced, Community Court has successfully achieved its objective with more than 85% of cases getting resolved successfully

That said, we continue to seek areas of improvement so as to provide and deliver to a seamless marketplace experience for our buyers and sellers. I look forward to discussing your suggestions towards further improving our user experience and also answer your eBay related questions during the Open House discussion. You can post your questions in advance on this thread, or join me on 8th Oct at 4 PM for a live discussion.

See you on the 8th!

Regards
Ambareesh Murty
Country Manager – eBay India

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The eBay system will be undergoing general maintenance from approximately 11:30 IST to 13:30 IST on Friday, October 2nd. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

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Due to maintenance activity by HDFC bank, HDFC online bank transfer facility will not be available on Friday, Oct 2nd, 2 AM to 7 PM. Members can continue to pay using other modes of payment on PaisaPay.

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