We are facing some technical issues on:

Seller Remittance: The remittance due on Monday has not been sent yet.

EMI payments: Buyers who wish to use EMI facility are facing difficulty in getting the transaction processed.

We are working to resolve both the issues and will keep you updated.

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The issues with seller remittance have been resolved. All seller remittances will be dispatched by tomorrow.

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	***Original: PaisaPay Seller remittance on hold due to technical issues***
	27 August, 2009 | 12:03 PM IST Dear Sellers, The seller remittance due today is on hold because of technical issues. We are working towards resolving the same and will keep you updated. Regards, The eBay Team
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At eBay.in, it has been our constant endeavor to improve buyer experience by providing great deals across a wide variety of products and helping buyers find them quickly. Along with this, we are also committed to providing our sellers an unmatched business platform that rewards quality products and good customer service with increased product visibility and sales.

In the last one year, some of the steps we have taken towards the same are more attractive deals for buyers, inclusion of larger number of sellers in promotions, marketing campaigns and use of eBay coupons to increase buyer transactions. With the intent of further improving overall buyer experience and to ensure inclusive growth for all sellers, we are making the following changes to the fees on eBay.in

Changes to Listing Fee Max Cap: Last year in July, the Listing Fee Max Cap was introduced with the intent of enabling our sellers to display their entire inventory in a cost effective manner. This pricing structure was successful in certain categories, while in others it caused an imbalance which impacted visibility of products. This in turn led to a bad finding experience for buyers. Thus to balance visibility for all listings, following fees will be applicable for sellers listing more than 1500 listings in a calendar month:

	5,7,10 Day Duration Listings
Categories	Listings below 1500/month	Listings above 1500/month
Jewellery and Apparel & Accessories	Re.1.00	FREE
Media Categories	FREE	FREE
Technology Categories	Re.1.00	Rs.0.50
Rest of site	Re.1.00	Rs.0.50

1. All listings in all categories, created and scheduled to go live on or after 00:00:01 IST on 16th September 2009, will be subject to the new pricing structure
2. Listings for a duration of 1 and 3 days will be charged Re. 1 irrespective of category they are listed in (excluding Books & Magazines, Movie & Music, Video & Computer games)
3. The max cap benefits will continue to be computed on seller’s listings in a calendar month.
4. The discounted fee above 1500 listings in a calendar month shall be charged during the listing process and credited back within 30 days of the end of the calendar month
5. For sellers listing less than 1500 listings in a calendar month, the fee continues to remain Re.1 per listing
6. Final Value Fee for all categories remains the same, subject to minimum Rs. 3.

Introduction of 30 day Fixed Price (Buy it Now) listing duration for all sellers in addition to the current 3,5,7 and 10 day listing duration. We believe this new listing duration will allow sellers to display their slow moving items over a longer period of time, without having to re-list the items multiple times. Click here to see the details of listing & feature fees for the 30 day fixed price format.

Greater value for shop sellers: With introduction of 30 day duration listing, all shop listings will become part of fixed price listings and will enjoy increased visibility in core search results. Good ‘Til Cancelled format will continue to remain available only for shop listings. Shop listings will also get discounted listing and feature fees. Click here to see the discounted fee for shop listings. Given the increased benefits for shop sellers, the revised shop subscription fee shall be as follows:

All figures in Rupees	Current Subscription Fees (per month)	New Subscription Fees (per month)
Basic	249	299
Featured	1000	1200
Premium	2000	2500

- The new 30 day fixed price format will be available from 10th September 2009. The revised listing fee on the 30 day fixed price format, changes in Feature fees and Shop subscription fees shall be effective on all listings created or scheduled to go live on or after 00:00:01 IST on 10th September 2009.

Which sellers will be impacted?
- All sellers listing in all categories on eBay India
- Sellers who have listed more than 20 listings on eBay since their time of registration on eBay, will be charged Listing Fees.
- Sellers who are creating their 20th listing or less than the 20th listing on eBay from the time of registration will not be charged the new listing fees.

How do the changes impact a seller?
We understand that our sellers will need to make changes to their current business plan to accommodate the above mentioned changes. To understand the impact of the above changes on your business, we encourage you to read our FAQ section.

We also encourage you to use our Customer Support Resources to understand how this change will impact your business and discuss your options for adjusting your eBay selling strategy. You can also reach out to your Category manager or your Account manager to understand the changes and incorporate them in your business.

To help understand the changes better, to discuss various aspects of selling on eBay or to give feedback, please join the Open House discussion with Muralikrishnan B. – Director, Product & Category Management on this thread on 1st September, 4 PM.

Regards,
eBay International AG

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Starting 29th August sellers will have the ability to initiate a refund to buyers for payments made through PaisaPay. Sellers can refund the entire amount paid for an item including shipping charges, within the timelines available for entering shipping details. After the refund has been raised, the buyer will receive the money back within 3 - 5 business days thereby improving the buyer experience. Once shipping details has been entered, seller will not be able to initiate refund

To initiate refund, seller will need to follow the following steps:
1. Go to My eBay
2. Click on My PaisaPay
3. Click on the Sold with PaisaPay tab and go to Not Shipped
4. Select the items to be refunded
5. Give a message explaining reason for refund
6. Click on the Refunds button at the bottom of the page

We will advise our sellers to initiate a refund to buyers only in situations where the item is out of stock or seller is sure that item will not be sourced within the PaisaPay shipping timelines. Similar to Auto INRs, seller initiated refunds are subject to existing policy of FVF credit on system initiated INR.

To know more, please read the FAQ section. If you have further questions, please contact our Customer Support team or post your questions on this thread.

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When is it?
The promotion starts on Monday, 24th August 2009 between 00:00:01 IST (12:00 AM plus 1 second) and ending 23:59:59 IST on Friday, 4th September 2009 (11:59 PM plus 59 seconds)

Who is eligible?
All Listers with first listing less than or equal to 60 days prior to date of current listing who list on eBay.in during the promotional period are eligible for the promotion.

The following are also included under the promotion:
• Online Auction and Fixed Price formats
• Listings in ALL categories
• Listings created before the offer period and going live during the offer period
• Multiple quantity listings are also included in the promotion

Note: All other charges, FVF, and other Feature fees on the listings will be charged as applicable.

What do you need to do?
Select any/all of Bold, Border or Subtitle while listing to avail of this offer.

What is excluded?
• Shop Format and Ad Format Listings.
• Listings created during the promotion period and going live after the promotion period.
• Listings that go live before the promotion period and are revised during the promotion period to include the above features will be excluded from the promotion.

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The issue of The Credit Cards payment on PaisaPay are resolved. Members can now pay using both Credit Cards and Online Bank Transfer mode of payments.

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	***Original: Issues in PaisaPay Credit Card payment processing ***
	24 August, 2009 | 11:47 AM IST Dear Members, The Credit Cards payment on PaisaPay are not getting processed. We are working on the issue and will update you as soon as the same is resolved. In the meanwhile, members can use Online Bank Transfer for ICICI, HDFC and Citi banks to make their payment. Regards, The eBay Team
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From tomorrow onwards, you will see the Next Generation View Item pages live on eBay India site. The new features will include:

1. Bigger & better pictures. The zoom capability for these photographs will be coming later this year
2. Real-time countdown timer for Auction-style listings
3. Key information including item condition displayed upfront
4. Cross-merchandising: Sellers' relevant listings show up on other each other's item pages. This will provide all sellers with a great opportunity for cross merchandising your product. In case you do not want to cross-merchandise, you can opt out of it through your My eBay

We hope you will enjoy the new experience!

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	***Original: Launching Next Generation View Item Page***
	15 June, 2009 | 11:06 AM IST Dear All, Around mid-June this year eBay will be launching a new and improved version of the view item page. With this launch, we’ll be changing the view you see of the listings on eBay The new eBay item page includes: Bigger & better pictures. The zoom capability for these photographs will be coming later this year Real-time countdown timer for Auction-style listings Key information including item condition displayed upfront Cross-merchandising: Sellers' relevant listings show up on other each other's item pages. This will provide all sellers with a great opportunity for cross merchandising your product. In case you do not want to cross-merchandise, you can opt out of it through your My eBay With the launch of the new view item page, we envisage a higher level of buyer engagement with all critical item information being provided upfront thus facilitating the purchase decision for our users. eBay India remains committed towards providing a world class shopping experience to all our users and delivering on the promise of providing safe & easy deals. Regards, The eBay Team
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What is it?
Buy Home Page Featured and get Highlight absolutely free! You can avail of this promotion on any many listings of yours as you choose!

When is it?
The promotion starts on Monday 17th Aug, 2009 between 00:00:01 IST (12:00 AM plus 1 second) and ending 23:59:59 IST on Friday, 21st Aug 2009 (11:59 PM plus 59 seconds)

Who is eligible?
All Sellers who list items on eBay.in during the offer period are eligible for the promotion.

The following are also included under the promotion:
• Online Auction and Fixed Price formats
• Listings in ALL categories
• Listings created before the offer period and going live during the offer period
• Multiple quantity listings are also included in the promotion

With this offer, you can choose both ‘Home Page Featured’ & ‘Highlight’ Listing Upgrades at a price of Rs. 150/-

All other charges, FVF, and other Feature fees on the listings will be charged as applicable.

What do you need to do? Choose Home Page Featured AND Highlight while listing your item to avail the offer. The calculated fees will reflect the promotional fees (Rs. 0 fees charged for Highlight)

What is excluded?
• Shop Format and Ad Format Listings.
• Listings created during the promotion period and going live after the promotion period.
• Listings that go live before the promotion period and are revised during the promotion period to include the above features will be excluded from the promotion.

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Dear eBay India Sellers,

First, let me thank you all for an exciting first half of 2009. It has been an eventful ride where we successfully achieved what we set out to do at the beginning of the year in providing our buyers lots of safe, easy deals. And none of this would have been possible without your continued support.

And towards helping you succeed on eBay, we are making changes that, we believe, will ensure selling on eBay continues to be as exciting and rewarding as it has always been.

Updates that impact your listings are now being consolidated with lead time to adapt. Most of these updates are scheduled to launch between September 22 and October 1, 2009.

Firstly, the changes that will impact our domestic eBay India sellers and buyers are as follows:

1. Easier & more profitable selling on eBay
   • Easier managing buyer e-mails
   • More control over international ship-to locations.
   • Faster ways to edit bulk listings; even multi-quantity listings with a sale and also listing descriptions
2. Improved service standards
   • Optional buyer shipping insurance will no longer be allowed.

More details on the above changes and key dates can be found here.

Secondly, the changes that will impact our eBay India sellers who sell internationally (specifically on eBay.com) are as follows:

1. Improved service standards
   • New Detailed Seller Ratings (DSR) metric to measure the service that sellers deliver. Avoid getting low DSRs –1s and 2s.
   • New minimum standards for all sellers with new Selling Practices policy, and optional buyer shipping insurance will no longer be allowed.
   • Introduction of the eBay Top-Rated Seller programme to recognise the best sellers with the highest rewards.
   • New Best Match considers impressions and recent sales for fixed price listings, and the new Search Visibility tool to evaluate fixed price and auction listings in search results.
2. Easier & more profitable selling on eBay
   • Faster recourse and resolution for Unpaid Items
   • Expanded eBay dispute resolution process to better address buyer claims
   • Streamlined My Messages and post-transaction emails for improved buyer communication
   • More control over international ship-to locations & ability to upload tracking information for more carriers
   • Faster ways to edit bulk listings; even multi-quantity listings with a sale and also listing descriptions

More details on the above changes and key dates can be found here.

We remain committed to helping our Sellers in building their business on eBay and would love to hear from you. Please feel free to reach out to us through Customer Support for any queries or to provide feedback.

Sincerely,
Muralikrishnan B
Director – Category & Product Management, eBay India

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Benefits

Get double differentiation for your products by promoting them on eBay’s search results page and increase your chances of sale!

When is it?
The promotion starts on Monday 03rd Aug, 2009 between 00:00:01 IST (12:00 AM plus 1 second) and ending 23:59:59 IST on Friday, 14th Aug 2009 (11:59 PM plus 59 seconds)

What is it?
Buy Bold, Border or Subtitle at 50%. There is no limit to the number of listings that a seller can make during the offer period with the above combination of features

Who is eligible?

1. Sellers who list items on eBay.in during the offer period are eligible for the promotion.
2. Sellers with Lifetime Count of Site Listings less than or equal to 500
3. Sellers who have used the above features (Lifetime count) on a maximum of 20 listings

The following are also included under the promotion:

• The Online Auction and Fixed Price formats
• Listings in all categories
• Listings created before the offer period and going live during the offer period.
• Multiple quantity listings are also included in the promotion.

What are the Benefits?

Feature	Regular Fee / Listing	Promotional Fee
Bold	Rs. 5	Rs. 2.5/-
Border	Rs. 5	Rs. 2.5/-
Subtitle	Rs. 2	Rs. 1/-

All other charges, FVF, and other Feature fees on the listings will be charged as applicable.

What do you need to do?
Choose Bold, Border or Subtitle for your listings to avail of the offer.

What is excluded?

• Shop Format and Ad Format Listings.
• Listings created during the promotion period and going live after the promotion period.
• Listings that go live before the promotion period and are revised during the promotion period to include the above features will be excluded from the promotion.

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Benefits

Looking to display your entire inventory of ‘stamps’ on eBay.in. Here’s your chance! Announcing ‘Insertion fee’ free in ‘Stamps’ category on eBay.in

When is it?
The promotion starts on Saturday 01st Aug, 2009 between 00:00:01 IST (12:00 AM plus 1 second) and ending 23:59:59 IST on Friday, 7th Aug 2009 (11:59 PM plus 59 seconds).

What is it?
No Insertion Fee in Stamps category. There is no limit to the number of listings that a seller can make during the offer period with the above combination of features.

Who is eligible?
Sellers who list items on eBay.in under the 'Stamps' category during the offer period are eligible for the promotion

The following are also included under the promotion:

• The Online Auction, Fixed Price and Store Inventory format
• Listings in ‘Stamps’ category
• Listings created before the offer period and going live during the offer period
• Multiple quantity listings are also included in the promotion

What are the Benefits?

Fee Type	Regular Fee / Listing	Promotional Fee
Insertion Fee	Re. 1	Rs. 0/-

All other charges, FVF, and other Feature fees on the listings will be charged as applicable.

What do you need to do?
List in ‘Stamps’ category to avail of the offer

What is excluded?

• Ad Format Listings
• 1 day and 3 day duration listings
• Listings created during the promo period will not be calculated for Max Cap calculation
• Listings created during the promotion period and going live after the promotion period.
• Listings in other categories than mentioned in the above list.

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