Dear Sellers,

I'm Vidmay Naini, Manager, Trust & Safety. I’m pleased to announce that we will soon introduce Feedback Revision in this week.

Feedback Revision will enable buyers to change a Feedback rating, comment and Detailed Seller Ratings (DSRs). While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond and non-response will result in the Feedback remaining. Only one request can be made per transaction.

Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer’s satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidentally left incorrect Feedback in the first place.

Sellers will have a limit of 5 requests per 1000 Feedback earned within a 12 month period. On average, sellers receive 8 negative Feedbacks per 1000 Feedback earned, so the 5 per 1000 limit will enable sellers to address the occasional mistake, while at the same time not enable sellers with greater than average negative Feedback to "cleanse their record."

We will monitor system use and make adjustments as required.