Making Winning Bidder IDs Anonymous

Early last year, we began to anonymize bidder IDs on listings. This change was designed to protect bidders from fake Second Chance Offers and other malicious emails.

However, today the winning bidder’s ID is currently visible to everyone after the listing ends, and this continues to lead to fake checkout offers and other spam. Consequently, it also leads to unpaid items, as winning bidders who fall victim to these fake emails often send payment to someone other than the seller.

Based on the positive results we’ve seen by anonymizing bidder User IDs, as well as our commitment to protecting all bidders from becoming targets for fraudsters, we’ve decided to extend anonymized User IDs to winning bidders, as well. This change will be implemented sometime next week.

As always, the following information will still be accessible:

1. Sellers will be able to view all bidder IDs on their listings.
2. All members can click on the bidder ID and view the bidder’s Bid History page, which will detail the categories in which they’ve bid over the past 30 days.
3. Feedback pages will show the same information as now – buyer and seller IDs, with comments visible to all.

Onsite Buyer Messaging about “Free Shipping” During the Feedback flow

Free Shipping is a great way for sellers to improve their DSRs and attract more buyers. To enhance the accuracy of Feedback left on these transactions, beginning next week buyers will be reminded that the seller offered Free Shipping on the transaction as they are leaving Feedback for the seller.

We’d also like to let you know that in July we introduced messaging to remind buyers when their transaction was an international transaction.

Since Feedback is often left days or even weeks after payment is made, providing these reminders should increase the accuracy of buyer Feedback and help ensure sellers who do cross-border business or who offer Free Shipping receive appropriate DSRs for Shipping time and Shipping & Handling cost.

Thanks for taking the time to read about these updates on eBay, and we thank you for your support.

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Dear Sellers,

I'm Vidmay Naini, Manager, Trust & Safety. I’m pleased to announce that we will soon introduce Feedback Revision in this week.

Feedback Revision will enable buyers to change a Feedback rating, comment and Detailed Seller Ratings (DSRs). While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Buyers will have 10 days to respond and non-response will result in the Feedback remaining. Only one request can be made per transaction.

Sellers should only send a Feedback Revision request to the buyer once they have addressed, to the buyer’s satisfaction, the cause for the negative or neutral Feedback. They may also send a request if the buyer accidentally left incorrect Feedback in the first place.

Sellers will have a limit of 5 requests per 1000 Feedback earned within a 12 month period. On average, sellers receive 8 negative Feedbacks per 1000 Feedback earned, so the 5 per 1000 limit will enable sellers to address the occasional mistake, while at the same time not enable sellers with greater than average negative Feedback to "cleanse their record."

We will monitor system use and make adjustments as required.

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Dear Sellers,

We wish to inform you that remittances for 20 October 2008 have not been credited to your bank account as RBI is not processing remittances today. The remittances would be credited tomorrow.

We regret the inconvenience caused to you due to this.

Regards
PaisaPay Team

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Dear Sellers,

On a constant drive to upgrade the platform we have been exploring areas where we can improve the selling experience through different features and functionalities.

We are pleased to inform you that we are making some changes in the listing upgrades, Shop and tool subscription flows so that even more sellers can enjoy their benefits.

The minimum feedback criteria for Home Page Feature, ProPack, Featured Plus and Multiple quantity listings which was 10 earlier has now been revised to a minimum feedback criteria of 5.

Subscriptions:

To make all the sellers aware and reap full benefits of their subscriptions we have introduced the special offers in the shop and tool subscription flow itself. For example: If you are subscribing to a basic shop you will be prompted to subscribe to Selling Manager (Free offer) in the shop subscription flow itself. This will increase awareness of these offers and give sellers the opportunity to follow great selling practices for less.

Change in Shop Subscription criteria

We are also expanding the criteria to subscribe to shops. Earlier, the criterion to open a shop was a minimum of 5 Feedback and a seller account. Now the criterion is either a minimum of 5 feedback or PaisaPay KYC verified and a seller account. Learn more about KYC verification.

We truly hope that these changes will only enhance the selling experience on the site and sellers would take maximum advantage of the same.

FAQ

Q. I have not crossed more than Indian Rs. 50,000/- through PaisaPay Facility. Can I still do my KYC?
A. Yes, you can still go ahead and complete your KYC process with the PaisaPay Team.

Regards,
The eBay Team

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Dear Users,

I am Prashant Kumar and I manage PaisaPay, eBay India's Payment Service. PaisaPay is the most preferred payment method of our buyers. It has been our constant endeavour to improve the features of PaisaPay.

Towards this objective, we are happy to announce the launch of SMS feature in PaisaPay. Now when you buy using PaisaPay we will SMS important updates like product shipment on your mobile phone registered with us. This way you stay connected with the status of your eBay transaction at all points of time. You do not need to keep visiting the site to know the transaction status.

Sellers can also take advantage of this feature and subscribe to receive important Selling Alerts related to their PaisaPay sales. Sellers need to subscribe to this feature from “My PaisaPay” Section.

To know more of this feature click here.

I am hopeful that our users would like this feature and use the same to the fullest to stay connected!

Regards,
The eBay Team

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Dear Sellers,

We understand that certain product lines, particularly furniture which needs to be customized or made to order & by nature of product requires more time to manufacture and deliver to the buyers.

Based on your inputs, we are pleased to announce that timelines for entering dispatch details for all items listed under sub-category ‘Furniture’ under Home, Décor & Furniture category is now by default for 14 days.

This means by default the time to enter Shipping Details for “FURNITURE” sub-category is 14 days both for Indian & International dispatches.

Overall this will provide better selling experience to the sellers selling in the ‘Furniture’ category.

Please note that this timeline is only for sub category ‘Furniture “ & not for other sub-categories or categories. For example: If a seller has sold an item in the ‘Furniture” sub-category, he will get 14 days to enter Shipping Details for that particular item, but the same seller sold an item in other category apart from “furniture” current default timelines would be applicable

The change in timelines will take effect this week & we will announce the same.

We hope that you would welcome this initiative.

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eBay Inc. today announced plans to reduce its global workforce. The global reduction is intended to simplify and streamline eBay’s organization, improve the company’s cost structure and strengthen the overall competitiveness of the company’s existing businesses.

In India, we have made the decision to outsource our customer support (CS) and payments operations to a reputed BPO company and this transition will be completed in December 2008. This decision has been made towards ensuring better accessibility and availability as well as faster turnaround times, which will result in greater user satisfaction.

We would like to take this opportunity to reassure you that there will be no outward change to eBay India (www.eBay.in) or to the existing Customer Support and Account Management teams, who will continue to be there to help you in the run-up to the important Diwali Shopping season and beyond.

You can read more details of the global proposals by visiting the eBay Ink blog.

Thank you for your continued support.

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Dear Members,

Due to a technical failure, eBay India Phone Support and LIVE help Chat are unavailable currently. We are working towards resolving the issues and should soon be back with our service.

Please email us your questions or concerns and we will get back to you as soon as possible. We apologize for any inconvenience this has caused you and thank you for your co-operation

Regards,
The eBay Team

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