Dear Members,

It has been our constant endeavour to add new features in PaisaPay to make it the “Best-in-class” online payment service. In the second half of May, we had announced some new features in PaisaPay. We are happy to announce another set of improvements that have been rolled-out recently:

1. Searching transactions in My PaisaPay made easier: We had received feedback from sellers that it is not easy to search a transaction in My PaisaPay, especially when a seller has large volumes. With the objective of providing an easy interface to search PaisaPay transactions, we have added a search feature in your My PaisaPay > Sold with PaisaPay section. You will be able to search transactions by PaisaPay ID, buyer user ID or item number.
2. Improvement to messaging in Emails, My PaisaPay and Transaction Details page for sellers: We have enhanced messaging on Emails, My PaisaPay and Transaction Details page for sellers in order to provide increased clarity and make next steps more clear. It also incorporates additional information (like item title) which will make fulfillment of PaisaPay order much easier.
3. Prominent messaging to buyer to leave Feedback: With the objective of improving feedback adoption by PaisaPay buyers, we have made changes to encourage buyers to leave Feedback once the buyer confirms receipt of item.
4. Contacting members through transaction details page: You can now email your buyer / seller directly from the Transaction Details page saving time to switch windows to send a message through eBay. These messages will be stored in your ‘My Messages’ in ‘My eBay’. On the Transaction Details page, click the buyer user ID and then click on the email address. You will be taken to the “My Message: Ask a Question” page.

We are confident that the above features and changes will improve your PaisaPay experience. Besides the above, features like PaisaPay Mobile Alerts, Print Shipping Label, Declaration & Invoice and Extended Timelines for products requiring customization are currently in development and will be available in the next few months.

If you have any questions regarding these changes, please do contact us.

We look forward to receiving your feedback and suggestions as always.

Regards,
The eBay Team

	***Previous update: Upcoming enhancements in PaisaPay product features!***
	30 May, 2008 | 04:39 PM IST Dear Members, As an addition in the below list of new enhancements that are being made in the PaisaPay product features I’d like to also announce that we have made a small update in one of the features as well. We have added the following courier company names in the list of courier companies that get displayed in the drop-down tab while entering the shipping details. This is based on the popularity of these couriers when the sellers select "Others". Please find below the list of courier company names that we found were popular enough to be in the options list. Flyking Courier GMS Express India Post (Registered / Ordinary Post) Maruti Courier Pafex Trackon Courier United Couier XPS Courier Also we have changed the previously named ‘India Post’ option to ‘Speed Post’ and added another option as above for ordinary/registered India Post. Regards, The eBay Team
	***Original: Upcoming enhancements in PaisaPay product features!***
	22 May, 2008 | 04:33 PM IST Dear Members, We have some exciting news to share with you. Your most preferred payment service, PaisaPay is even better now, thanks to the improvements that are being released by tomorrow! Since the launch of new PaisaPay at the end of last year we have been working on further improving your experience on eBay. We have also kept close eye on feedback received from you and have incorporated many of them in this release. The new features are elaborated below. This feature enhancement is the first among many others that are currently in development and should be released in July-August of this year (PaisaPay Mobile Alerts; Print Shipping Label, Declaration & Invoice; more time to ship items requiring customization, improvement to Seller’s My PaisaPay; etc.) Features live from tomorrow: Improvement in system generated emails to buyers: We have improved many system-generated emails that are sent to buyers at various stages of a PaisaPay transaction. This is where we received many feedbacks. The content in the mail has been simplified. Unnecessary content has been done away with. Action required from buyers (like Confirming item receipt in My PaisaPay) has been called out prominently. Some missing information has been incorporated. Overall the new set of emails will be more effective for buyer communication. Buyer Transaction Details page & Buyer’s My PaisaPay: We have received feedback from you in terms of messaging on the PaisaPay process pages and therefore have simplified the messaging on the transactions details pages and “Paid with PaisaPay” section of My PaisaPay for buyers. These changes would provide better clarity on the transaction and next steps. Launch of PaisaPay Resolution Center (PRC): We have introduced a resolution hub for buyers to get additional information in case of an unlikely event of an issue in a PaisaPay transaction. The PRC encourages buyers to first contact the seller and resolve the matter amicably. Link to PRC has been given at various places where buyers could have a problem with the transaction (For example: Next to “Claim Refund” button so that the buyer sees all the possible resolution options and selects most suitable one). Gift Voucher messaging: We have seen some encouraging results of rewarding buyers with Gift Vouchers. We send out Gift Vouchers to buyers for their use while making the purchase. To ensure increased usage by buyers we have increased prominence of Gift Vouchers on the payment pages and also encourage usage of Gift Vouchers. Seller’s My PaisaPay: We are improving the PaisaPay Account Balance page so that our sellers can keep a tab on their sales in a better way. You can now easily access your older remittance details from the new account balance page. You will also see more details of transactions for which remittances are not yet processed. Seller’s KYC completion status has been added in My PaisaPay Summary. Resetting of KYC in case of edit in bank details: In our continued efforts to keep the site safe we had initiated the KYC process for our sellers. Since KYC is done for the beneficiary name appearing on the bank account, it is natural that KYC would be required to be done again in case there is a change in the beneficiary else the purpose of this verification would be lost. Due to some limitations we could not incorporate this feature in December. Henceforth KYC, if already done, would be reset in case the bank details are edited. However in case you edit the details but do not change the beneficiary name (Eg: From Ajay Varma, HDFC Bank, A/c 123456 to Ajay Varma, ICICI Bank 876543) you will not be required o submit the verification documents again. But since the system can not differentiate between change in beneficiary name and other details, KYC will be reset for all edits. However our Support team would proactively complete KYC in case beneficiary name is not changed. Minimum payment amount for EMI: EMI has been a strong contributor of high value transactions recently. When we launched the EMI feature in December, we had introduced an additional flat fee of Rs. 200 in case the payment amount was below Rs 1,500. This was done as the financer of EMI, ICICI Bank does not process small amount EMIs. We are happy to inform that we have waived this fee for all sellers for all transactions since December. To ensure that EMI transactions meet the financer’s minimum amount requirement a feature has been built whereby 3-month EMI would have a minimum payment amount of Rs. 500 whereas minimum amount for a 6-month EMI would be Rs. 1500. Hence if a buyer attempts to make payment for less than the minimum amounts specified above he will get an error message. Please note that the minimum amount is at an order level (in other words the payment amount including shipping & other charges) and not at the item price. Sellers will continue to be able to list items of any amount with EMI. We have also put in relevant messaging in place to guide the buyers through the payment process. We encourage sellers not to list items less than the minimum amount with EMI in favor of better buying experience. Please keep providing your feedback and suggestion on PaisaPay like in past. It helps us take better decisions and selection. We hope that the new features rolled out after careful evaluation and preparation will help you transact better on eBay.in. Besides rolling out new features we are also in the process of talking with leading logistics companies for a shipping integration. We will update you later once more progress in made. You would already see some of these features live on the site as they are in the roll out process. This roll out process will complete by tomorrow. During this time you may face some intermittent challenges on My PaisaPay. As always we are here for any assistance you may require. Please feel free to get in touch with our Customer support for any queries. Regards, The eBay Team